Customer Reviews for North & Western Rentals
(U-Haul Neighborhood Dealer)

51 reviews

1600 N Western Ave   Chicago, IL 60647

(773) 598-4550

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(773) 598-4550

1600 N Western Ave
Chicago, IL 60647

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EMILIANO C. 
Rating:
1.0

Please implement a less predatory business model and/or policies related to small-print, misleading marketing practices and penalties for tolls and citations. Alternatives are everywhere to self-moving services, they deserve the business you are receiving.

Harrison C. 
Rating:
1.0

There was no cell service in the area which made the check in process extremely difficult.

Caitlin C. 
Rating:
4.0

Equipment was rattling, dirty and poorly kept. However, it worked and the service of the people was actually very good. Also it was convenient.

Brian W. 
Rating:
2.0

This is not a location that is manned by a Uhaul representative and I had a lot of challenges using the online system to Self-Return - would not recognize my account, the verification code never arrived, had to use the Contract # and name to get in but that didn't save. I tried contacting the Help Desk in a variety of ways (phone, requesting a call back with the long wait time, online chat) and was unable to get the support needed. I found the Self-Return process very frustrating and would not recommend using it. Better to go to a Uhaul location for support and an easier experience.

Jayne L. 
Rating:
1.0

Make sure the key to the promised rental is in the lockbox And allow a user to verify all their details before they get to the pickup location

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
2.0

The pre-rental process was a nightmare and could have been completed well in advance instead of making me wait in the rain while making unsolicited calls to people without letting me know

Anthony M. 
Rating:
1.0

keys to selected vehicle were not available, had to wait 1.5 hours with customer service to get a new vehicle

Logan V. 
Rating:
3.0

Designated spots for the trucks. Whoever parked the 15' truck didn't leave enough room for me to park behind them with the cargo van. I had to physically pick up and move the uhaul trailer to make enough room to park.

Dylan M. 
Rating:
2.0

over crowded and no one to help

WILLIAM S. 
Rating:
3.0

At first glance I thought it was a uhaul store with all the trucks and trailers but it was just a dropoff. Wish that was explained to to me.

CREIGHTON T. 
Rating:
1.0

Lack of space to park trailer, I had to manually move another trailer in order to make room to squeeze in my trailer, which there was no room to maneuver my vehicle to back in the trailer. The only guy that worked there told me where he would like it, then went back inside leaving me to make space and unhook it myself.

John S. 
Rating:
5.0

Repair the leak in the truck. My items got soaking wet up front. That is not the fault of the on-site caret. Johnny was helpful, excellent customer service!!!

Patty G. 
Rating:
2.0

When I went to pick up the truck the website wasn't working. It didn't allow me to hit continue after showing me photos of the truck. There were two bits of damage on the rear not marked with an X. I wasn't able to submit a picture. Now I'm worried I'll be held responsible for damage I didn't do. Also, having to include a second contact to ensure the truck got returned didn't work. If I'd known I had to do that before it'd have been alright, but it got sprung on me. The first person I submitted just barely missed the phone call. When I tried them again the website didn't work, so I had to find a third person. Finally, the “forgot password” function didn't work. I didn't get any emails or texts to reset my password. Checking in took way longer than it should have.

Ethan C. 
Rating:
3.0

Customer did not leave a comment.

Caitlin P. 
Rating:
1.0

This was a horrible experience. The link to pick up my U-Haul would not work, and I had to wait on hold for 30 minutes before speaking to someone from U-Haul. The attendant at the gas station was rude and unhelpful. I would rate zero stars if it was possible. The only good thing was the representative that I finally got a hold of after waiting on hold for 30 minutes.

Joshua R. 
Rating:
3.0

Customer did not leave a comment.

Orion M. 
Rating:
1.0

What was supposed to be a quick rental to pick up some supplies from Home Depot turned into a couple of hours worth of wasted time. The pickup location I used is online check-in/pick-up only with key boxes. The online check-in went fine until the end when I didn't get a code for the key box, but a message to go into the U-Haul facility and see the attendant. There isn't a U-Haul facility or attendant at this location, so I called customer service and proceeded to wait on hold for nearly an hour before actually talking to someone. In that hour, I tried using the 'live' chat on the website (via my phone) and my questions there simply went unanswered. While waiting on hold I also tried to use roadside assistance in an attempt to get to anyone. It took that service about 40 minutes to get back to me, by which time I'd finally gotten someone on the phone and got my code. It is worth mentioning that when I did get a response from roadside assistance, I only got the code to the key box, but wasn't told which box I should use. There are only 3, but they are out in the open and, as a result, the locks don't operate very smoothly, and you have to jiggle the dials around to get them to engage. If I hadn't heard from customer service in the meantime, I would have had to mess with 3 different key box locks until I got the right one to work. The truck was fine and the drop off process was fine, but the pickup process was absolutely terrible and I feel that I should be compensated for the time I had to spend waiting for information I should have gotten immediately. Overall, this was a very frustrating experience and I will look for any other option for truck rental in the future.

Mark W. 
Rating:
4.0

Not a lot of room for bigger trucks

craig V. 
Rating:
1.0

It's a gas station in downtown Chicago. Not safe or clean. I was told by customer service that I HAD to drop the trailer off at this location. Of course I get there and there I no place to put the trailer. Again I called customer service and they were extremely unhelpful. I will never use Uhaul again! They actually made moving MORE stressful than it already was. The customer service is horrible!

BRIAN E. 
Rating:
3.0

Van was messy but ran well. Customer service was abysmal and not helpful in the slightest

Brendan B. 
Rating:
1.0

we did get furniture pads after paying for them and we're still charged for them. I am unlikely to use uhaul again.

David W. 
Rating:
1.0

Our vehicle was not there when we arrived. There was nobody onsite to assist. There wasn't enough room for all the Uhaul vehicles to park at the end of the day.

Nicholas U. 
Rating:
1.0

I was overcharged for gas I did not use, my reservation was canceled and an hour late, and there was no one there to assist with my uhaul.

Carson R. 
Rating:
1.0

Vehicle was not ready for me to pick up. Had to call in 4x times to finally get them to switch me to a different vehicle. No person on site to fix the problem, no one answering the local phones. Extremely long hold times, wrong milage in truck made me call in before rental to update it and after rental because online forms wouldn't accept my updates. Truck 24/7 is a garage system. I wasted almost 2 full hours combined trying to pick up and drop off my equipment. Since the van I rented wasn't ready for me they switched me to a 10ft truck then charged me 50% more per mile. Complete garage.

Joe R. 
Rating:
3.0

Everything went well but I waited almost 2 hours for the keys. I was told that a $50 credit was being put on my card and it isn't there.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Taylor B. 
Rating:
2.0

gas station attendant unaware of anything to do for u haul trucks, trucks left very disorganized in the lot.

Joshua R. 
Rating:
2.0

Customer did not leave a comment.

Adam R. 
Rating:
1.0

Counter checkin wasn't available as advertised when booking. Pricing was misleading. Passenger mirror was cracked. Online checkin took longer than it should have because I was made to wait for approval. This was a stressful experience.

Jeffrey E. 
Rating:
3.0

I was not accustomed to the remote pick-up process and having the truck parked out in a busy street. The truck that we rented was a champ, it was well maintained and help up to the rugged drive from Chicago to Phoenix, AZ.

Ted R. 
Rating:
5.0

Customer did not leave a comment.

VINCENT G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Through the entire process, never once any talk of vehicles being disinfected. A little early to give up don't you think. Some wipes would be great. Your app sucks. No easy way to say it. The onboarding is clunky and the UX is poorly designed.

James M. 
Rating:
3.0

It was very confusing, as this is a drop-off location only at a gas station. There is a dropbox but you have to look for it. No directions on how to leave the truck

sydney H. 
Rating:
1.0

Hard to rent, hard to obtain the keys, unit was spray-painted with graffiti on the side, hard to return, location had no room, support staff was not helpful, having to call two references before getting keys is ridiculous

Jay G. 
Rating:
2.0

The pickup process was incredibly inconvenient, and it delayed my pickup time by 30 minutes.

Layla B. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY J. 
Rating:
1.0

The truck was hard to find, the instructions did not include the passcode to the lockboxes, the keys were mislabeled and disorganized, and the it took 45 minutes to get my truck due to all the miscommunication on U-Haul s part.

Lydia D. 
Rating:
1.0

Fix the app!!! I waited over an hour for the process. I had to take over 20 headshots, and I called and texted many times. Also, have your local contractors return phone calls.

Mark S. 
Rating:
2.0

Clean the vehicle. Maybe the wiper fluid would've been filled. I drove wither dead bugs all over the window and no way to clean it. That said, there was a clean truck that sat in the same position from the start to finish of my trip. A gas station, no office, no agent. I found myself trying to check in on the street. No shelter. No security. The worst UHaul experience ever. So yes the truck and location were horrible.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Seth P. 
Rating:
3.0

I did not receive the moving blankets and did not get a refund.

Nick M. 
Rating:
2.0

The wrong key was in the lockbox and I had to use the wrong, oversized vehicle. Customer service did nothing about this after waiting 45 minutes on hold and I had to guess a random mileage to close out my reservation costing me double what it should have

Nicholas L. 
Rating:
3.0

Terrible customer service and buggy android app

Aatif D. 
Rating:
5.0

The dolly I requested was not in the truck.

Brenda M. 
Rating:
5.0

Had to call for customer service assistance and received excellent service.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Tiernan M. 
Rating:
4.0

Uhaul failed to give me a lock code in the van collection process and it took 30+ min to pick up and made for considerable confusion

Rupert M. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
No reviews have been submitted for this location.

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