Customer Reviews for Northlake Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Northlake Auto Repair

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mike S.
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Clean the windows and mirrors. Everytime I rent a truck, the windows and mirrors are water-spotted. The last 3 times i've rented this was the case. Otherwise, everything is great.

Jeff S.
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Very excellent customer service at this location. Would recommend to everyone looking for a truck. Go here first.....

Kenny J.
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Every thing went well .

Gary M.
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I didn't really pick this place and my feeling was that they were new and because of this still involved in a learning curve. I think it is a fine place. I have nothing bad to say about it

DALE G.
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Faster service

Rosa B.
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Customer did not leave a comment.

peter M.
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This was my first experience renting out a uhaul, especially a 26 footer and I got to say this location made the whole process an easy peasy lemon squeezy

GUY K.
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I rented this truck at a rate of $19.95 per day. I returned it within 90 minutes after driving exactly 3 miles. I was told to place the keys on the front counter by the owner. I have now been charged for 3 days plus gas. This is insane and unethical!

Philip S.
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Customer did not leave a comment.

juan G.
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Excelente atención y presentación de los beneficios que brindan a sus consumidores.Gracias

Jeff S.
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Customer did not leave a comment.

WALTER R.
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Customer did not leave a comment.

melvin Y.
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Customer did not leave a comment.

slawomir M.
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Customer did not leave a comment.

roberto M.
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Start to instal rear view cameras as a rear view mirrors, just like UPS did on their trucks it is a big help.(I was a UPS driver for 30 years).

david D.
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Customer did not leave a comment.

Celina W.
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Customer did not leave a comment.

juan G.
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This email does not belong to customer listed. Please check your records

Julian G.
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None

Christopher F.
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Customer did not leave a comment.

Brandon Q.
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Customer did not leave a comment.

Rick T.
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Customer did not leave a comment.

Bill D.
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The mobile check-in process took approximately one hour to complete and was counted towards my rental time. The van that I received had the driver's side window left opened and it had rained, so the seat was soaked.The passenger cab and back of the van was also in horrible condition. The passenger cab had somethings sticky spilled all over it as well as crumbs and wrappers throughout. The back of the van was coated in so much oil, I had to lay down cardboard prior to loading my belongings. The statement I was sent after the rental also listed a cleaning fee, but it was apparent the van I received had not been cleaned for some time.

Dominick S.
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Very friendly and professional.

Jared L.
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Jim was great

Jiri K.
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Customer did not leave a comment.

Angele Z.
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The truck ran well which was very good. However the cargo part of the truck was covered in dirt. We had to sweep and mop it out otherwise our couches and other belongings would have been filthy. The cabin wasn’t clean either. It stunk of cigarettes and stale sweat, it was awful. The cup holders were left with sticky liquid in them and spills down the console. There was a rotting Jimmy Deans breakfast sandwich under the drivers seat along with other food on the floor. I had to wipe down everything in the cabin because of the film of dirt on everywhere on the seats, dash, steering wheel, doors, etc. There were signs stating that the truck had to be returned clean or be charged $25. The cabin of the truck hadn’t been cleaned in a long time. I’ve helped friends move in the past, rented U-HAULs, so I was disappointed at the filthy and unsanitary condition of the truck. I was moving and did not have another option. The people at the rental facility were nice but the truck was not clean and that was very disappointing.

Marcus A.
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The owner or manager (Not the gentlemen who assisted me when I picked up the truck he was very helpful and polite.) But upon drop off the guy who gave me my receipt. Acted llike I didn't put the gas back. The balance was double what I thought it would be. I was short 25 dollars and the guy told me I couldn't leave. I had to stay so they could call the police. Ofcourse i left went to cash my check and returned to pay the balance. Got into another argument with him before leaving. Basically he treated me like a scam artist. Like I'm a criminal trying to get away with something. UNBELIEVABLE, TERRIBLE , DISAPPOINTING

Emily P.
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The guy who helped us was awesome. I think his name is Jim.

Jeffery G.
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Pay for rental for me

rosemary R.
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na

Michele S.
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Customer did not leave a comment.

Justin C K.
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I was first very shocked at the Northlake Auto repair location, when after filling out the online form to rent a 15' truck through the phone, it said I had to go inside and pick up the key from a person. The phone clearly said I have to wait until 7:00 am to pick up the key. Seeing it was already 7:30 I went into the shop and asked to pick up my rental. The mechanic Juan Delgado looked at me and said, "uhaul doesn't open until 8." I told him my reservation was for 7:30 and then showed him the confirmation email. He turned to his computer and started typing without saying anything. After a minute or two he said, "I dont know how you were able to reserve a truck here because I dont have any left. The two trucks here are already reserved for later." I again showed him my reservation and told him I needed the truck. He sighed and asked how long I needed the truck for. I told him about 4 hours. He then started to continue typing on his computer. He handed me some paperwork and said to sign it then looked at me and said, "I need the truck back around 11:30am can you do that?" I told him I was pretty sure I could. I went to start moving into my new apartment. Around 11am I got a call from Juan asking where his truck was. I told him I was about half way done with unloading the truck. He was upset and said his client was there to pick up the truck and he would be charging me $500 in late fees. Then hung up. I called the customer service line for uhaul to report the incident because I left my car in the auto shop parking lot and was afraid something would be done with it. Valerie and Chris were very helpful from uhaul customer service. I am still waiting to see what will be done about Juan and the Northlake location

Timothyjames N.
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Well I picked up truck with 3/4 of fuel return it with 7/8 fuel got charged for 13.50 fuel used would like to have credit back

MARK J.
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Great experience. Staff was extremely helpful. I will use this location again as well as recommend it to others.

Glenn R.
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We left a couple of items in the cab of the truck by mistake, but the U-Haul staff recovered them and kept them safe until we could stop by to pick them up.

Damir L.
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Customer did not leave a comment.

Joseph H.
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The gentleman that was at the counter greeted me immediately, came right outside to show me where to unhook the trailer, and then did all the work disconnecting it while complimenting my trailer back up skills.

Monika K.
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Customer did not leave a comment.

Shawn F.
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Customer did not leave a comment.

Kishore W.
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Jim is very effective. High five to Jim.

carmen M.
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Nothing. Your Service Agent has outstanding Customer Service. Thank You

ADAM S.
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Customer did not leave a comment.

Michael G.
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Wouldn't change a thing...

Brian B.
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Customer did not leave a comment.

Kimberly W.
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Excellent customer service

Kimberly L.
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It was really a pleasure in working with, I think his name is Jim. Walking into an auto repair shop at 7:00 in the morning and smelling the aroma of fresh popcorn being pop. Wow! His whole attitude was a Blessing to my husband and I. He showed us and gave us all the information we needed to know about the truck. He went he and beyond giving us information.

Robert R.
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Customer did not leave a comment.

Gina P.
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This comment has nothing to do with Northlake auto repair, they were very helpful. When I reserved my truck online , I did the self pick up. You sent me all the way to river grove to come to find out that your app doesnt work and i had to wait and call you to let you know and then you send me to another location. Not very convenient at all. Please find people to fix your app

Robin B.
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Very good customer service.

Steven V.
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The owner of this location was absolutely amazing! Uhaul overbooked our truck and he helped us get in an out of there seamlessly, depsite the overbooked truck debacle.

Boris V.
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Customer did not leave a comment.

Darryl V.
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Customer did not leave a comment.

Brian B.
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Easy in and easy out, no issues

Phillip M.
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Tie downs inside box totally unacceptable for anything other than a rope. No floor tie downs, otherwise, nice piece of equipment.

Adam C.
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Customer did not leave a comment.

raul P.
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The only issue I had was the van that was given to me smelled like hot garbage. When the owner gave me the van I noticed the smell. He went around back and pulled out two large bags of garbage and walked away. I had to drive with the windows down to try to air out the van. Thank goodness my drive was that long.

James P.
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Great bunch of guys!

Anne O.
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Fast friendly service, great selection of trucks.

LOU T.
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Nothing to improve on. Jim and His team at Northlake Auto are always prompt, professional, courteous, and provide excellent service in serving their Uhaul customers.

James P.
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Great guys! Short notice and they made it easy!!

beverly J.
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They were great all around at Northlake Auto!

JENNA J.
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Customer did not leave a comment.

ricardo B.
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Customer did not leave a comment.

Sergio H.
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Customer did not leave a comment.

Fredy P.
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good service

Ethan P.
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Customer did not leave a comment.

jerry K.
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Eveyrthing was just fine. Definitly would recommend this Location for truck rental, Many thanks

Carlos A.
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The reason I give this rate is because someone change my location and time when I got people ready, they send to a far location with the wrong time. Absolutely ridiculous, was a very frustrating experience. The fault was from who ever schedule not the provider, Jim and Michael were really good on there locations.

jerry K.
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Customer did not leave a comment.

marcos M.
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very happy for the attention that the man gave me (darwin molina) excellent person

Margaret F.
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I had a last minute need and Jim was incredibly helpful. Thank you so very much!!

JUAN S.
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There was no body at the location

Bill M.
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Customer did not leave a comment.

Roberto N.
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Customer did not leave a comment.

Nathaniel C.
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Customer did not leave a comment.

Robert L.
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Customer did not leave a comment.

Jeff H.
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Customer did not leave a comment.

Michael G.
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Local, always accomadating. Good prices.

LUKE D.
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Customer did not leave a comment.

Syed A.
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Customer did not leave a comment.

jason L.
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Jim was fantastic to work with. Friendly and accomodating. The truck was clean and on site as agreed. 100% recommend this location to anyone and everyone.

ARMANDO G.
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You must ALWAYS clean each vehicle after it has been returned. I always get a van for my DJ'ing events, and every time, I always have to clean up the back of the van. I should not have to do this, but I do it so my equipment does not get dirty. Otherwise, the service is good.

Amparo M.
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Jim, at this location was very accommodating However, the equipment left a bad expression. Clean the cab. Tires were worn.

Eulalio H.
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Outstanding service. I need a small truck regularly for small pickups and will always tent from this location.

david T.
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Customer did not leave a comment.

Mary G.
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Someone left their trash in the back. Plus I should not been charge for 2 galloons of gas. I should of check in not believe the employee he would check me back in, because I checked the gas tank and it was the same as I got it because I didn't even go far. I know better next time. Gas is not 4.00 a galloon. This location took 8.00 to much from my account. I will not use this location again. And will tell other people what they did. I will go back to Bellwood location.

Tanessa L.
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Customer did not leave a comment.

shari M.
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Customer did not leave a comment.

Mark C.
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Customer did not leave a comment.

Monique M.
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Customer did not leave a comment.

Joseph B.
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Long wait to get attended. Finally when I did get attended, they didn't have the truck I ordered due to the U Haul network not recognizing this site as a dealer. I was offered a smaller van which in the end worked out but I was unable to stand up in it, so that meant I had to climb in and out more often taking a toll on my bad knees.

dennis P.
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I had a great experience at Northlake Auto Repair and Uhaul dealer. They were friendly, helpful and very professional. Will highly recommend and consider going back again and again, great job Jim and Kevin.

judy R.
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Customer did not leave a comment.

Mariano A.
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Best service ever.

kevin C.
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Great customer service. All the representatives are friendly and the location is clean with free popcorn and soda!

Johnathan M.
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Customer did not leave a comment.

WILLIAM F.
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Customer did not leave a comment.

Syed A.
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Staff was really helpful

ANTHONY G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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