Customer Reviews for Northlake Auto Repair
(U-Haul Neighborhood Dealer)

465 reviews

385 E North Ave   Northlake, IL 60164

(708) 498-4032

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed

Services at this Location:

Contact Us

(708) 498-4032

385 E North Ave
Northlake, IL 60164

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

great service

Alan M. 
Rating:
3.0

The location and people working were friendly. However - despite booking for pick up in Elk Grove with a furniture dolly and moving blankets - at the last minute I was changed to pick up in Northlake. The Northlake location did not have the correct dolly nor did they have furniture blankets. I was still charged $20 for the furniture blankets though I never used them. Please make sure to adjust this.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
1.0

Yes when I return with the trailer there was no one to be found to return it to I had to take the trailer off my truck by myself butter where belong I never got a receipt

BLade H. 
Rating:
1.0

Do not change pick up location last minutes and don't change confirm reservation location to differant further

Pari P. 
Rating:
5.0

Customer did not leave a comment.

Rohit N P. 
Rating:
4.0

I feel you U haul business in Northlake is like a well oiled machine... no improvements necessary! LDK ☆

Lynne H. 
Rating:
5.0

Just keep up the great work

Kary S. 
Rating:
5.0

Customer did not leave a comment.

TABATHAANN S. 
Rating:
5.0

Northlake Auto Repair has great UHaul Trucks, location and service. Jim Jakoske was very knowledgeable, accurate and helpful throughout the process. His quick and thorough manner caused us minimal concerns. Best UHaul experience we've ever had. Thx!

DAVID S. 
Rating:
5.0

The guy who helped me was very patient and pleasant. The customer service couldn't have beem better. Thank you!!

Regina L. 
Rating:
5.0

was surprised location closed at 2:30pm. otherwise overall pleasant counter staff Mr.

john V. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Jim was awesome! My husband had just gotten out of ICU and Jim was so caring

karin P. 
Rating:
5.0

Good and quick sevice.

Wendy C. 
Rating:
5.0

Quick and efficient

don G. 
Rating:
5.0

Customer did not leave a comment.

Denise K. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
1.0

As a regular customer I was very disappointed terrible experience at this location When arriving I couldn't get the data needed to get the key because U-Haul had me owed $143.00 from a later rental which was not valid Contact 800# and it was taken care of!!!Return to app for 1hour couldn't get key Call 800#again waiting on hold for 30mins finally got walk through the steps got key@7:30 reservation was @5:30pm 2long terrible hours delays in a hurry I click yes for all answers No!!!!!!! Now the truth The inside of the van was terrible dirty dusty maybe COVID germs and full of cigarette smoke I don't smoke it was disgusting also the brakes oh my God check them stopping the noise and low!!!!! This location should not allow renter to clean the trucks no it Covid 19 I will never use this location again I will soon contact U HAUAL

Sheryl P. 
Rating:
3.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

I think I was overcharged, I also dislike I don't get an electronic receiptExplaining final charges, not recommending.

Jesus N. 
Rating:
2.0

What a rip-off! Charged a $25 'cleaning fee' because we didn't fold the furniture pads we rented. (We challenged the fee and were told that's what the 'mess' was).

Garnet W. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
4.0

Customer did not leave a comment.

Mitesh P. 
Rating:
5.0

Customer did not leave a comment.

RAUL H. 
Rating:
5.0

The customer service at this location was exceptional! I just don't experience this level of friendly, excellent service these days, so I was thrilled. The gentleman behind the counter REALLY cared about my needs and did not disappoint. I wish I lived closer; I would rent from them on a more regular basis.

Cathy A. 
Rating:
5.0

No improvements needed. Very friendly and helpful.

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

We had a time access the Truck do to you had a high call in volume the app could access my location it would be great if you put all information need for the app to work in a email before picking up the retail I did everything on line and thought it was good. My initial pickup was at 7:00 am I was waiting for a customer service rep to get on the line for 48 min and then was transferred to another rep and wait a additional 20 min I like Uhaul and will rent again but this was a bad experience. It put be behind in the rest of my day.

pondoria W. 
Rating:
5.0

Customer did not leave a comment.

Sethushankar S. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
3.0

The man who "helped" me with the truck was VERY rude it was as if he had no manners at all. I usually come to this uhaul and never really have a problem the other employees are very nice and respectful but he seemed new I have never seen him before but he should not be working with the public.

NORMAN E. 
Rating:
5.0

I had a great experience with two representatives - they were very helpful in securing a truck on short notice for me.

DELORES D. 
Rating:
5.0

Customer did not leave a comment.

Douglas A H. 
Rating:
3.0

I was charged for a clean up fee? The entire counsel was full of wrappers/garbage-sticky etc. In an era of watching out for germs everywhere, there was not one sign of anything disenfected.Or an attempt to clean thoroughly.

jeff R. 
Rating:
4.0

Customer did not leave a comment.

don K. 
Rating:
5.0

Customer did not leave a comment.

ted S. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO D. 
Rating:
5.0

Clean the windows and mirrors. Everytime I rent a truck, the windows and mirrors are water-spotted. The last 3 times i've rented this was the case. Otherwise, everything is great.

mike S. 
Rating:
5.0

Very excellent customer service at this location. Would recommend to everyone looking for a truck. Go here first.....

Jeff S. 
Rating:
5.0

Every thing went well .

Kenny J. 
Rating:
3.0

I didn't really pick this place and my feeling was that they were new and because of this still involved in a learning curve. I think it is a fine place. I have nothing bad to say about it

Gary M. 
Rating:
5.0

Faster service

DALE G. 
Rating:
5.0

Customer did not leave a comment.

Rosa B. 
Rating:
5.0

This was my first experience renting out a uhaul, especially a 26 footer and I got to say this location made the whole process an easy peasy lemon squeezy

peter M. 
Rating:
1.0

I rented this truck at a rate of $19.95 per day. I returned it within 90 minutes after driving exactly 3 miles. I was told to place the keys on the front counter by the owner. I have now been charged for 3 days plus gas. This is insane and unethical!

GUY K. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
5.0

Excelente atención y presentación de los beneficios que brindan a sus consumidores.Gracias

juan G. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
4.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

melvin Y. 
Rating:
3.0

Customer did not leave a comment.

slawomir M. 
Rating:
5.0

Start to instal rear view cameras as a rear view mirrors, just like UPS did on their trucks it is a big help.(I was a UPS driver for 30 years).

roberto M. 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
1.0

Customer did not leave a comment.

Celina W. 
Rating:
1.0

This email does not belong to customer listed. Please check your records

juan G. 
Rating:
5.0

None

Julian G. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
3.0

Customer did not leave a comment.

Brandon Q. 
Rating:
4.0

Customer did not leave a comment.

Rick T. 
Rating:
1.0

The mobile check-in process took approximately one hour to complete and was counted towards my rental time. The van that I received had the driver's side window left opened and it had rained, so the seat was soaked.The passenger cab and back of the van was also in horrible condition. The passenger cab had somethings sticky spilled all over it as well as crumbs and wrappers throughout. The back of the van was coated in so much oil, I had to lay down cardboard prior to loading my belongings. The statement I was sent after the rental also listed a cleaning fee, but it was apparent the van I received had not been cleaned for some time.

Bill D. 
Rating:
5.0

Very friendly and professional.

Dominick S. 
Rating:
5.0

Jim was great

Jared L. 
Rating:
5.0

Customer did not leave a comment.

Jiri K. 
Rating:
3.0

The truck ran well which was very good. However the cargo part of the truck was covered in dirt. We had to sweep and mop it out otherwise our couches and other belongings would have been filthy. The cabin wasn't clean either. It stunk of cigarettes and stale sweat, it was awful. The cup holders were left with sticky liquid in them and spills down the console. There was a rotting Jimmy Deans breakfast sandwich under the drivers seat along with other food on the floor. I had to wipe down everything in the cabin because of the film of dirt on everywhere on the seats, dash, steering wheel, doors, etc. There were signs stating that the truck had to be returned clean or be charged $25. The cabin of the truck hadn't been cleaned in a long time. I've helped friends move in the past, rented U-HAULs, so I was disappointed at the filthy and unsanitary condition of the truck. I was moving and did not have another option. The people at the rental facility were nice but the truck was not clean and that was very disappointing.

Angele Z. 
Rating:
1.0

The owner or manager (Not the gentlemen who assisted me when I picked up the truck he was very helpful and polite.) But upon drop off the guy who gave me my receipt. Acted llike I didn't put the gas back. The balance was double what I thought it would be. I was short 25 dollars and the guy told me I couldn't leave. I had to stay so they could call the police. Ofcourse i left went to cash my check and returned to pay the balance. Got into another argument with him before leaving. Basically he treated me like a scam artist. Like I'm a criminal trying to get away with something. UNBELIEVABLE, TERRIBLE , DISAPPOINTING

Marcus A. 
Rating:
5.0

The guy who helped us was awesome. I think his name is Jim.

Emily P. 
Rating:
5.0

Pay for rental for me

Jeffery G. 
Rating:
5.0

na

rosemary R. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
1.0

I was first very shocked at the Northlake Auto repair location, when after filling out the online form to rent a 15' truck through the phone, it said I had to go inside and pick up the key from a person. The phone clearly said I have to wait until 7:00 am to pick up the key. Seeing it was already 7:30 I went into the shop and asked to pick up my rental. The mechanic Juan Delgado looked at me and said, "uhaul doesn't open until 8." I told him my reservation was for 7:30 and then showed him the confirmation email. He turned to his computer and started typing without saying anything. After a minute or two he said, "I dont know how you were able to reserve a truck here because I dont have any left. The two trucks here are already reserved for later." I again showed him my reservation and told him I needed the truck. He sighed and asked how long I needed the truck for. I told him about 4 hours. He then started to continue typing on his computer. He handed me some paperwork and said to sign it then looked at me and said, "I need the truck back around 11:30am can you do that?" I told him I was pretty sure I could. I went to start moving into my new apartment. Around 11am I got a call from Juan asking where his truck was. I told him I was about half way done with unloading the truck. He was upset and said his client was there to pick up the truck and he would be charging me $500 in late fees. Then hung up. I called the customer service line for uhaul to report the incident because I left my car in the auto shop parking lot and was afraid something would be done with it. Valerie and Chris were very helpful from uhaul customer service. I am still waiting to see what will be done about Juan and the Northlake location

Justin C K. 
Rating:
4.0

Well I picked up truck with 3/4 of fuel return it with 7/8 fuel got charged for 13.50 fuel used would like to have credit back

Timothyjames N. 
Rating:
5.0

Great experience. Staff was extremely helpful. I will use this location again as well as recommend it to others.

MARK J. 
Rating:
5.0

We left a couple of items in the cab of the truck by mistake, but the U-Haul staff recovered them and kept them safe until we could stop by to pick them up.

Glenn R. 
Rating:
5.0

Customer did not leave a comment.

Damir L. 
Rating:
5.0

The gentleman that was at the counter greeted me immediately, came right outside to show me where to unhook the trailer, and then did all the work disconnecting it while complimenting my trailer back up skills.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Monika K. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Jim is very effective. High five to Jim.

Kishore W. 
Rating:
5.0

Nothing. Your Service Agent has outstanding Customer Service. Thank You

carmen M. 
Rating:
5.0

Customer did not leave a comment.

ADAM S. 
Rating:
5.0

Wouldn't change a thing...

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Excellent customer service

Kimberly W. 
Rating:
5.0

It was really a pleasure in working with, I think his name is Jim. Walking into an auto repair shop at 7:00 in the morning and smelling the aroma of fresh popcorn being pop. Wow! His whole attitude was a Blessing to my husband and I. He showed us and gave us all the information we needed to know about the truck. He went he and beyond giving us information.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

This comment has nothing to do with Northlake auto repair, they were very helpful. When I reserved my truck online , I did the self pick up. You sent me all the way to river grove to come to find out that your app doesnt work and i had to wait and call you to let you know and then you send me to another location. Not very convenient at all. Please find people to fix your app

Gina P. 
Rating:
5.0

Very good customer service.

Robin B. 
Rating:
5.0

The owner of this location was absolutely amazing! Uhaul overbooked our truck and he helped us get in an out of there seamlessly, depsite the overbooked truck debacle.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Boris V. 
Rating:
5.0

Customer did not leave a comment.

Darryl V. 
Rating:
4.0

Easy in and easy out, no issues

Brian B. 
Rating:
5.0

Tie downs inside box totally unacceptable for anything other than a rope. No floor tie downs, otherwise, nice piece of equipment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
1.0

The only issue I had was the van that was given to me smelled like hot garbage. When the owner gave me the van I noticed the smell. He went around back and pulled out two large bags of garbage and walked away. I had to drive with the windows down to try to air out the van. Thank goodness my drive was that long.

raul P. 
Rating:
5.0

Great bunch of guys!

James P. 
Rating:
5.0

Fast friendly service, great selection of trucks.

Anne O. 
Rating:
5.0

Nothing to improve on. Jim and His team at Northlake Auto are always prompt, professional, courteous, and provide excellent service in serving their Uhaul customers.

LOU T. 
Rating:
5.0

Great guys! Short notice and they made it easy!!

James P. 
No reviews have been submitted for this location.

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