The support call was exceptional No ac in the truck was not good thing
PAJMAN T
Customer Reviews for Northwest Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
At return time, the chat was to slow. Waiting 1 minute for an employee only to be informed that I was being transferred to another one (+ waiting time) and then once again to a third employee for a simple question...Then, I was able to do the drop off on the app but all the process of all the stages consumed me near one hour. I am sure that this can be improved.
Hector SJust maintain the high standards you have
COPPOLLIAN KExcellent service and clean & good conditions of truck !!
jae jToo expensive!. Location was changed on me after I completed my reservation.
Ahmed Hefficient service, easy transaction
PIERRE HThe vehicle’s exhaust was making a very loud noise while driving, and this resulted in excessive fuel consumption. Also, I was charged a back charge even though I had refueled the vehicle. I have used U-Haul many times before, and this is the first time I have been disappointed. I wonder if U-Haul is still providing the same level of quality and reliable service as it used to.
EMRE AThe staff asked me if I have insurance coverage when setting up，but still charge me for insurance in the final bill.
Kevin CThank you for the great service!
Amirreza RThanks to the friendly and nice staffs.
Dina CThe back mat has some type of liquid on the floor. I had to put a plastic sheet to cover it. Girl at the front counter is a pleasure to deal with. Always a good experience!!
danny gI put the gas the same level before i got it and still got charged for gas. I email the uhaul I received nothing
LUIS AFirst of all, The front desk girl who is not kind and Pls fire brand new guy of cashier who made wrong invoices that charged twice on 4th n 6th July $120 we won't use this company again Thanks
Steve LThe staff are very friendly, professional, and helpful. They always provide excellent customer service. They also have a great selection of vehicles available, even on weekends, so there's usually no need to make a reservation in advance. Overall, a very convenient and reliable experience.
farnaz jGreat service
Marshall BPickup and drop off were both very easy and quick processes.
MARSHALL KGreat experience, would use again
Alvina TVery good service and customer service. Highly recommended. Leo.
LEONEL FStaff are always friendly and helpful
Gilbert Athank you
saeed s"I was satisfied with the services at U-Haul; the staff were friendly, and the rental process was smooth. The only issue I had was an unpleasant odor inside the vehicle, which bothered me. Please make sure to check the cleanliness and smell of the cars before renting them. Overall, thank you for your good service."
MOHAMMADMOJTABA YThe agent who dealt with me called Maz. He was very informative and polite . The van was great and very comfortable too.
Sepideh ZFriendly service. Only notified no furniture pads were available 1h prior to pickup.
Raviv SOvercharged me
MENACHEM MEverything was great!
john hFirst 2mounts advanced I booked my truck at location doesn’t exist 8199 Yonge st . I suppose pick it up @ 9:00 am , after I called they offered me 50 Doncaster plus $50 credit, I was really late and never saw the what’s happened to credit! I don’t want mention the lady picked phone really Unprofessional and she was soo rude,
Touraj EMy experience with UHaul at this location was excellent. Everything went smoothly and according to plan. They are very professional and understanding. Highly recommend and will definitely rent here again.
john hTruck bed was quite dusty. The cylinder for the ignition key was loose and the ignition key would jam. The vehicle was otherwise fine.
Peter GDear U-Haul Credit Administration, I am writing regarding your recent notice claiming an outstanding balance of $68.19 related to contract number 19326106. Please be advised that I already made a payment of $41.64 on March 2, 2026 for this rental. Based on this payment, I was not informed that any additional balance remained. Therefore, I dispute the alleged balance stated in your email. Before any further action is taken, I request a complete and detailed itemized statement explaining all charges associated with this rental, including mileage, fees, taxes, and the $30 late payment fee mentioned in your message. Until such documentation is provided and verified, I do not acknowledge this balance as valid. Additionally, I request that no collection activity be initiated or reported while this matter is under dispute. Please review your records and provide clarification as soon as possible. Sincerely, Customer Number: 385956
MEHDI KThe vans never have window washer fluid. Driving in Toronto without it in the winter is not ideal.
Randall BThe front desk lady was very nice and professional Made the order process very smooth and polite
MIKHAEL YThe truck worked well overall, but I noticed unusually high fuel consumption. I drove about 75 km, roughly half loaded and half empty, and had to refuel about 28 liters. This seems excessive and makes me wonder if the fuel gauge was accurate.
Amirhossein AUhaul branch agent is best guy for me today.
SANG-HO LYour system works great, but please note that your check out system on the app requires me to take lots of photos, to the point that I got stopped and questioned by a police officer for suspicious activity 😂 Would rent a U-Haul again, preferably with a smaller dose of law enforcement next time
MICHAEL CWindshield wipers are bad which is importance for driver
ULVI BExtremely frustrating process this time around. A customer decided on Friday to keep their large truck through the weekend, which screwed up everyone else's reservation. What I would 100% say happened here is this customer always intended to keep the truck longer, but wasn't able to book it because they were already all reserved, with it being end of month. So they booked it for the one day that they could, and then chose to keep it anyways. U-Haul should implement a policy that you are not allowed to keep trucks past your reservation time without specific approval by the location, since they know what their upcoming needs are. As it is, the only penalty is paying for an additional day rental. Penalties should either be: 1) Truck is immediately reported stolen and get the police involved 2) Additional rental fees of $500 per day plus any mileage and insurance fees While it wasn't the location's fault, it caused a great deal of unecessary stress for them as well as me, as I had to have my truck first thing in the morning.
Dan JThere are two reasons that I rated average: First: I got charged for fuel despite that I refueled. Second: The parking lot wasn't shoveled at all, so I had a headache to park it when I got back. I stucked two times in the snow and it took me an hour to park the van.
ALI Kperfect
JAVAD SThis location always has great customer service.
Teodoro BThis was by far the best Uhall experience I ever had. Staff answered phone calls, they were professional and they were on time to clean the truck after a 25cm snow fall. This location was fair and honest and didnt charge anything extra. Thank you!
Goran TI can't understand why the total fee increased from $90 to $163.
Peter MExcellent experience with U-Haul for my move. The truck was very clean, in very good condition and ready on time. Everything worked perfectly and the process was quick and simple. I would definitely go back to rent with them.
VICTOR MNone. Was a pleasure to deal with your representative.
BARRY SThe Clark lady was not willing to serve us and didn't experience well about services that we asked. It was kind of bad experience.
JONG S