We had ordered a 15' truck and got a 26' truck. We were told at the time of ordering that u-haul would text us to which location to pick up the 15 foot truck since our chosen location only could offer a 26 foot truck. I'm unsure which truck charge we received since the invoice is unclear. The truck was filthy and full of dog hair witch is unacceptable during COVID.. The truck was also almost empty on fuel.Austin M.
Customer Reviews for Nuwheels Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service.CRYSTAL M.
The lights were broken on the trailer when I got it, and I had to travel to get the trailer that I had ordered 3 weeks prior because there were none in my province.Chris P.
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.Adelard C.
Dave is easy to deal with, great place to go to!Brian Kenneth B.
Staff had lots of issues with technology as well, seems to be a pattern with you apps.ROBERT HEWITT M.
Prices was way above what I was expecting for a very short term rental. Prices should be more clear. Advertising 19.99$ for the truck is very innaccurate for what it realistically cost. Very disappointed that a rental that I thought would cost me no more than 50$ costed me almost 80$.Alyssa P.
Customer did not leave a comment.Josee M.
The truck was pulling to the right (wheel alignment?) and brakes were very soft. Also, I had called prior to picking up the truck to have my rental modified to delete the two dollies that were somehow added to my order. When I arrived to pick up the truck the dollies were still on my order. I asked once again to have them removed but when I received my final invoice I was still charged for two dollies. Not a great experience.Dean B.