Very smooth processAmy M.
Customer Reviews for NWSS Newberg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Elizabeth S.
The customer service was friendly at this location and I had no issues with them or the truck and quick service. A+ For that. However, the truck and equipment I had requested were changed from one of the two locations in my town to one 15 miles away. This location had the truck I needed but not the dolly or moving blankets which meant I had to purchase them from a store. I was also charged for the additional 30 miles of driving and gas that I was forced into by Uhaul not having any trucks nearby. When I drove by the local Uhaul they seemed to have plenty of Trucks out front so I can only imagine they were all reserved for that day.Nicholis C.
Nick was great and easy to work with.Bill L.
Customer did not leave a comment.Jeff P.
Nick was outstanding in giving excellent service and explained everything I needed to know about my rental....truly a great experience and I will refer others , FredFred O.
Great serviceJIM A.
Exceptional customer service from the man working the office. Much appreciated.Lisa T.
Customer did not leave a comment.Manuel G.
The store agent was very friendly, organized and prompt. Truck was waiting up front for us when we got there. Was in and out in just a few minutes.Alan B.
Everything was done timely. No waiting.BRADLEY S.
Great customer service. Moving can be a challenge, but this was easy peasy!!Melissa C.
Customer did not leave a comment.Shane D.
Very friendly service, I was able to get a truck on short notice.David B.
Customer did not leave a comment.Justin W.
Customer did not leave a comment.David P.
Scammers. They were closed when I arrived and the sign they'd charge me $150 to drop off at that location. Even though my Uhaul contract required me to drop it off there. I had to decide at 11:45 p.m. to either 1) eat this $150 theft fee or 2) go 15 miles away to the nearest dropoff location that was NOT in my contract. These people are fucking terrible.James T.
Friendly Helpful Staff.Jay S.
Megan was awesome and super friendly and helpful.Patrick V.
Nick, the nice man behind the counter is EXCELLENT. Take him out and Clone him. Great at Customer ServiceKathy M.
Fast and friendlyTodd P.
Nick at the counter, walks on waterShawn M.
Customer did not leave a comment.kathy M.
Thanks! I'm glad to have a good rental spot that's so local! (Thanks for handling everything so quickly when I mentioned that I was in a hurry yesterday.)STEVEN H.
Customer did not leave a comment.Kasandra N.
Customer did not leave a comment.Jack S.
Customer did not leave a comment.CHRIS A.
The guy at the counter was friendly, helpful, quick, and chill. Best uhaul experience I've ever had. Great customer service.Jason G.
Amazing customer service!Amber C.
Customer did not leave a comment.Araminta M.
Our move was rescheduled by our landlord at the last minute not once but twice, which forced us to reschedule our U-Haul rental from NWSS twice as well. However, Megan, Nick, and their manager Ben were nothing short of amazing and went out of their way to make sure we were able to use the truck we had reserved without any additional headaches or rescheduling fees. They really helped make an already stressful and chaotic transition way, way easier for us... I will definitely rent from them again the next time I need a U-Haul :-)Helayna M.
Customer did not leave a comment.Janis L.
I do not like being lied to. I rented this truck from NWSS Newberg OR late in the afternoon on Saturday. I asked about returning the truck on Sunday. The person behind the desk said no they are closed on Sundays. I asked about drop of box for the keys. So I could check- in the truck on line. The person said no they had no drop box . If wanted to rent the truck I would have to rent it until Monday, It was late on Saturday and I was running out options. When I checked in the truck. I found out they do have a drop off box for keys and I could have checked the I truck in on Sunday. The truck sat in front of my house all day Sunday not used. I have had go luck with U haul in the past. I will never rent at this location again and I will recommend to anyone never to rent from this location !!!!!!!!!Dwight P.
Nick was very accommodating and friendly. Would definitely refer others to this UHaul service center.carol R.
Customer did not leave a comment.Ruijie Q.
Seriously this was the best experience I have ever had with U-Haul. Always above average however Nick the Rep, was very professional and made the entire experience one of the smoothest I have ever had. Please take my advice, rent from this location as I know it's somewhat limited in the general area. Above average Customer Service! MaryMary F.
Everything was handled professionally.David S.
Customer did not leave a comment.Suzi S.
Customer did not leave a comment.Robert M.