Customer Reviews for O Tooles
(U-Haul Neighborhood Dealer)

15 reviews

4 Sullivan St   Wurtsboro, NY 12790

(845) 888-9970

Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 6 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 888-9970

4 Sullivan St
Wurtsboro, NY 12790

Services at this Location:

Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 6 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Heberth W. 
Rating:
3.0

They were having an event. There must of been over 100 motorcyclists. Very distracting.

Mark K. 
Rating:
3.0

I had problems with the lock, the lock was corroded and I had a very hard time trying to open the lock, had to go inside and ask one of the guys to open it for me

Michelle D. 
Rating:
3.0

Drop off date was Monday, they are closed Sunday and monday. I had a funeral on Monday and I had to drop off my daughter at 8;30 am. I got a very nasty and intolerable phone call telling me I had to drop off the trailer at 9L00 am Monday morning. When I told her I could not drop it off at 9;00 but it would be there at 10:00 she got all huffy and and explained why I would be fined if it was not there at 9:00. The more I tried to explain this the more pissed off she got. I asked her not to upset a customer but she ended up really pissing me off. I would weekends and this weekend I had the wake to go to so I was stressed out and I had to drive 2 hours to the wake but I managed to get the trailer there on Sunday, they were closed. . I took four photos but you do not have a way for sending photos from phone to phone as this is the only way I can do that. My phone does not send emails. Very frustrating. I was left with a very bad taste in my mouth because of the confrontation with your caller. Because the drop off place was closed I had to unhook the trailer myself and I had just had back surgery and was scheduled for shoulder surgery in a few weeks. I was not expecting that. I had someone to help me Monday morning but not Sunday. The staff on the phone after the initial contact person from hell was very helpful and patient.

GREGORYA B. 
Rating:
3.0

Customer did not leave a comment.

Virginia S. 
Rating:
5.0

Contactless pickup. Convenient location. No issues.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

MEIR L. 
Rating:
2.0

Return to this location was not ideal. They were closed when I returned the truck and trailer. The website would not recognize my contract number or phone number. I called and got a representative who was clueless. Then I called again and got someone who said I am returned on time and I was all set. Then the drop off location charged me a late day fee for the truck and trailer. I called and had to call again and was told it was a mistake and I would be refunded. How does this happen in 2020? Make it better U-Haul,,,please!!!

michael M. 
Rating:
3.0

Customer did not leave a comment.

Bogdan D. 
Rating:
5.0

O Tooles staff were friendly and very helpful

albert S. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

Nothing against this location, but it is not where I wanted to pick up my equipment. It was inconvenient and 40 miles away from where I picked up my truck. Again, reps were helpful and courteous, but location was a burden to my move.

Jose D. 
Rating:
4.0

Customer did not leave a comment.

XAVIER R. 
Rating:
3.0

Customer did not leave a comment.

jorge E. 
No reviews have been submitted for this location.

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