Customer Reviews for O'Hanlon's Service & Repair
(U-Haul Neighborhood Dealer)

Rating:

4.0

Would have been 5-star except: Trailer is too old and the door got stuck in the up position until after 15 min. or we overcame the problem. Staff on duty (owners daughter) was extremely helpful connecting the trailer, etc. and loaned me an adapter.

Rating:

5.0

Sabrina was absolutely incredible to work with—best experience out of a 100 at a U-Haul partner. Highly recommend and will only use them in the area now.

Rating:

5.0

Very professional and courteous staff, easy pick up and drop off.

Rating:

5.0

Get more 20' trucks.

Rating:

5.0

Well maintained equipment, efficient and friendly staff, great service all around. See you again in a few years.

Rating:

3.0

Dropped off after hours so did not expect personnel, did online drop-off. Found drop box easily. Found parking space for truck easily.

Rating:

5.0

The lady that checked us out did an awesome job. She was very personable and we will definitely use this Uhual location again!

Rating:

1.0

When i walked into the office, the representative was flossing her teeth, never looked up, then fiddled with her phone to put on country music, then finally asked who I was. She needs training. When I drove home, loaded my motorcycle into the trailer, then checked the tires. One tire was a radial, the other not a radial. One took 65 psi, the other 50 psi. One tire was bald and deteriorating. I called road service and they sent service to the house at 730pm to change the bald tire out and to match the other tire. Very poor judgement on u-hauls part. I drove 650 miles in rain the next day. If would have been extremely dangerous to have made that trip with the tire on it. Talk about liability. U-hauls lack of responsibility could have landed a major lawsuit if I had had an accident with that bald deteriorating tire. As it is I'm sure u-haul lost money on my rental after they were billed by the service man. Not the way to run a business.

Rating:

3.0

When i dropped it off. No one was there.

Rating:

1.0

You can stop screwing with the location a customer picks and be responsible enough to get the truck order to the correct spot. This is twice a location has been changed last minute causing issues and loss in pay. Very poor customer service for a customer who has used you several times this year alone.

Rating:

5.0

Fast and easy to pick up.

Rating:

5.0

Excellent service

Rating:

4.0

A bit daunting in terms of narrow driveway approach on a Sunday morning but the young woman who came out to assist me was iincredibly helpful and gracious and made my day.

Rating:

1.0

The UhAul was not running good

Rating:

4.0

Cannot think of anything. Great service , equipment in good shape, and very satisfied. Thanks

Rating:

5.0

We had a phenomenal interaction with Miss Sabrina. Kind and professional at the same time.! I definitely will use this Uhaul location again! The truck was an older truck, it was clean. The engine lite came on twice but everything was okay!! Sabrina really helped us out!

Rating:

3.0

Truck drove bad

Rating:

3.0

Customer service was outstanding

Rating:

1.0

There was basically no where to park the Uhaul. Not enough space. App was glitching when it was asking me to post checkout photos. Would’ve preferred in person staff.

Rating:

3.0

they seemed a bit overwhelmed - nowhere to park but maybe that was just the day.

Rating:

5.0

people were very helpful

Rating:

5.0

Looks a bit shabby but friendly organized service. They entered the date of return wrong but it did not impact the charge. Convenient in town service!!

Rating:

3.0

Be there for the customers and return phone calls

Rating:

5.0

She was very helpful and explained the processes even with multiple people in the office. I will definitely use them again.

Rating:

4.0

More parking for customer cars.

Rating:

2.0

I dropped off the vehicle early Sunday afternoon and no-one working. The location is behind other businesses on a very narrow road with U-Haul vehicles lining the already crowed street on the back side of a "sketchy" trailer park. I parked in an opening with very little room to maneuver to turn the truck around. There were at least 4 other U-haul locations but this one was the only one the on line rental app gave me the option to drop off at, so I was not happy I needed to drive so far out of my way. Not to mentioned the Google driving app couldn't find the street "North Ave".

Rating:

5.0

Uhaul itself was very confusing and frustrating because I was sent to another location whwre I couldn't get in my lock to get the keys. Then I was sent back to the original place that I was surpose to be and the woman there was amazing very sweet and such a great help

Rating:

4.0

Sabrina was great!!! However parking to leave your car while moving is extremely limited.

Rating:

3.0

Have a live person on site.

Rating:

2.0

this was a VERY difficult place to return a trailer!!! If we did not have experience backing up a trailer into difficult spots there is NO WAY we could have returned to this location. The parking area is very narrow, small and on a hill with lots of opticals and other trucks & trailers. Just glad we did not have to return at night or alone or in bad weather - it would have been virtually impossible. We did not see an attendant at this location.

Rating:

5.0

Be able to do a full walk around before renting a truck. Passenger side was blocked and not accessible

Rating:

5.0

I’ve rented U-Haul equipment from this vendor several times over the years and I’ve always had a great experience with them. Excellent customer service. If you can get all your vendors to operate at the same level as these guys, I have no doubt that would lead to a positive increase to the bottom line! In the future, if I have a need for U-Haul then I’m definitely going to acquire those needs from this particular vendor. Thanks again!

Rating:

5.0

Greatest customer service

Rating:

4.0

The cap still had some garbage behind seats. But overall was good . . .

Rating:

5.0

Very friendly and understanding

Rating:

5.0

When I first arrived I was concerned as the site was very crowded and in a sketchy looking neighborhood, but the staff were exceptionally nice and very helpful. Van was clean and ran well. Uhaul online did not have accurate info about remote pic up though.

Rating:

5.0

Change nothing. Excellent service. Equipment was well maintained. Pleasant, friendly, and helpful staff.

Rating:

5.0

They need a bigger sign to identify the office..👍🏻

Rating:

2.0

Uhaul was in terrible condition Crack in the windshield was large Barely made it over the mountain

Rating:

5.0

Great service.

Rating:

5.0

Nothing

Rating:

5.0

Somehow my online app-placed reservation did not send a confirmation notice to the Rental Pickup Location. The result was I placed a call to the Location phone and they promptly arrived to process my reservation. Better corporate internal communications may be necessary to address this. Otherwise, Keith at OHanlon’s did an outstanding job!

Rating:

3.0

More space for returning the vehicle after hours. Was not sure exactly where I could leave it as the lot was full. Also, the app was not clear as to whether photos had uploaded or not when returning. And when I used it to get the vehicle it would not advance so I had to go inside--which was fine--but kind of defeated the purpose of setting up the app.

Rating:

1.0

We requested a van, but was told that the van we had reserved was rented out and that they would switch us to a truck. We did realize that we were going to be charged for the different vehicle. The truck was in terrible condition. The driver side sun visor was missing, the driver seat had a large hole, the passenger seat was extremely worn, the passenger side window had a crack in it, not to mention the damage the was outside of the vehicle. There were several dents and scratches. The lot was extremely crowded with several vehicles. It was extremely difficult to get the truck out of the space. Maneuvering the truck in such tight space required great effort. This is our second time renting a vehicle, to travel to the same location and same distance; however, the cost for rental was double what was paid during the first rental. Needless to say, I will not be recommending this rental location and will be looking for other companies for rental arrangements.

Rating:

4.0

The parking/pickup/drop-off location was very tight. THE STAFF ARE EXCELLENT.

Rating:

1.0

Very poor service. When I took back the equipment the clerk was on her computer and would not check the truck in rather she said I will do it later, I am taking my online class now. On her shift. When I could not find the center and called for directions she said “use your phone and hung up. I Will Never Use this U-haul dealership again and I am telling everyone I can, Do Not Use!

Rating:

5.0

This location was very helpful, especially after the location I booked on the U-Haul website turned out to be closed and out of business. Perhaps a review of your locations would be good.

Rating:

5.0

Customer service was excellent.

Rating:

4.0

The young lady who assisted me was very professional and extremely helpful. Her name is Sabrina Painter. Thank you Sabrina

Rating:

5.0

The only negative thing about this location was the tight parking. Great customer service though.

Rating:

5.0

This could be a difficult location to drop off after hours without having an extra person as a spotter because space to maneuver is extremely limited, but in business hours, the staff folks were the best - helpful, knowledgeable, friendly and kind. Would not hesitate to choose this location again.

Rating:

5.0

No improvements. Exceptional, friendly and very helpful during our rental process. Very accommodating when we had to extend our reservation twice due to having smaller truck and much more to move than we thought. A special thank you to Jen, Max and Sabrina for relieving alot of stress. Highly recommend to family and friends. Thank you so much.

Rating:

4.0

Getting in and out was a bit of an experience (the road was extremely narrow and the signage for the office was about as small as the office itself) but the truck worked well and our associate was extremely friendly, welcoming, and helpful.

Rating:

5.0

Staff Works overtime anytime to make certain that your experience is a good one. The units are clean and maintenance is always ongoing.

Rating:

5.0

Thanks for the experience to use your storage facility. I would definitely recommend your place.