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Susan W
Customer Reviews for O'Hanlon's Service & Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dropped off after hours so did not expect personnel, did online drop-off. Found drop box easily. Found parking space for truck easily.
TAMARA AThe lady that checked us out did an awesome job. She was very personable and we will definitely use this Uhual location again!
TIMOTHY JWhen i walked into the office, the representative was flossing her teeth, never looked up, then fiddled with her phone to put on country music, then finally asked who I was. She needs training. When I drove home, loaded my motorcycle into the trailer, then checked the tires. One tire was a radial, the other not a radial. One took 65 psi, the other 50 psi. One tire was bald and deteriorating. I called road service and they sent service to the house at 730pm to change the bald tire out and to match the other tire. Very poor judgement on u-hauls part. I drove 650 miles in rain the next day. If would have been extremely dangerous to have made that trip with the tire on it. Talk about liability. U-hauls lack of responsibility could have landed a major lawsuit if I had had an accident with that bald deteriorating tire. As it is I'm sure u-haul lost money on my rental after they were billed by the service man. Not the way to run a business.
DOUGLAS BWhen i dropped it off. No one was there.
CHARLES EYou can stop screwing with the location a customer picks and be responsible enough to get the truck order to the correct spot. This is twice a location has been changed last minute causing issues and loss in pay. Very poor customer service for a customer who has used you several times this year alone.
Chaz FFast and easy to pick up.
Michelle SExcellent service
FREDDY MA bit daunting in terms of narrow driveway approach on a Sunday morning but the young woman who came out to assist me was iincredibly helpful and gracious and made my day.
GEORGE AThe UhAul was not running good
HARRISONGAGE ACannot think of anything. Great service , equipment in good shape, and very satisfied. Thanks
DAVID MWe had a phenomenal interaction with Miss Sabrina. Kind and professional at the same time.! I definitely will use this Uhaul location again! The truck was an older truck, it was clean. The engine lite came on twice but everything was okay!! Sabrina really helped us out!
AMY RTruck drove bad
PEGGY CCustomer service was outstanding
ROBYN AThere was basically no where to park the Uhaul. Not enough space. App was glitching when it was asking me to post checkout photos. Would’ve preferred in person staff.
Angel Nthey seemed a bit overwhelmed - nowhere to park but maybe that was just the day.
STEPHEN Speople were very helpful
RYAN RLooks a bit shabby but friendly organized service. They entered the date of return wrong but it did not impact the charge. Convenient in town service!!
PAMELA GBe there for the customers and return phone calls
HOWARD PShe was very helpful and explained the processes even with multiple people in the office. I will definitely use them again.
JaReessia MMore parking for customer cars.
STEPHEN BI dropped off the vehicle early Sunday afternoon and no-one working. The location is behind other businesses on a very narrow road with U-Haul vehicles lining the already crowed street on the back side of a "sketchy" trailer park. I parked in an opening with very little room to maneuver to turn the truck around. There were at least 4 other U-haul locations but this one was the only one the on line rental app gave me the option to drop off at, so I was not happy I needed to drive so far out of my way. Not to mentioned the Google driving app couldn't find the street "North Ave".
WALTER RUhaul itself was very confusing and frustrating because I was sent to another location whwre I couldn't get in my lock to get the keys. Then I was sent back to the original place that I was surpose to be and the woman there was amazing very sweet and such a great help
Pamela MSabrina was great!!! However parking to leave your car while moving is extremely limited.
dana rHave a live person on site.
George Gthis was a VERY difficult place to return a trailer!!! If we did not have experience backing up a trailer into difficult spots there is NO WAY we could have returned to this location. The parking area is very narrow, small and on a hill with lots of opticals and other trucks & trailers. Just glad we did not have to return at night or alone or in bad weather - it would have been virtually impossible. We did not see an attendant at this location.
Larry LBe able to do a full walk around before renting a truck. Passenger side was blocked and not accessible
Amanda SI’ve rented U-Haul equipment from this vendor several times over the years and I’ve always had a great experience with them. Excellent customer service. If you can get all your vendors to operate at the same level as these guys, I have no doubt that would lead to a positive increase to the bottom line! In the future, if I have a need for U-Haul then I’m definitely going to acquire those needs from this particular vendor. Thanks again!
JOHN KGreatest customer service
BRIAN CThe cap still had some garbage behind seats. But overall was good . . .
WILLIAM KVery friendly and understanding
MELISSA IWhen I first arrived I was concerned as the site was very crowded and in a sketchy looking neighborhood, but the staff were exceptionally nice and very helpful. Van was clean and ran well. Uhaul online did not have accurate info about remote pic up though.
MELISSA RChange nothing. Excellent service. Equipment was well maintained. Pleasant, friendly, and helpful staff.
JACK FThey need a bigger sign to identify the office..👍🏻
JONATHAN VUhaul was in terrible condition Crack in the windshield was large Barely made it over the mountain
Victoria CGreat service.
GARY DNothing
ryan sSomehow my online app-placed reservation did not send a confirmation notice to the Rental Pickup Location. The result was I placed a call to the Location phone and they promptly arrived to process my reservation. Better corporate internal communications may be necessary to address this. Otherwise, Keith at OHanlon’s did an outstanding job!
Jean-Marc GMore space for returning the vehicle after hours. Was not sure exactly where I could leave it as the lot was full. Also, the app was not clear as to whether photos had uploaded or not when returning. And when I used it to get the vehicle it would not advance so I had to go inside--which was fine--but kind of defeated the purpose of setting up the app.
Rick BWe requested a van, but was told that the van we had reserved was rented out and that they would switch us to a truck. We did realize that we were going to be charged for the different vehicle. The truck was in terrible condition. The driver side sun visor was missing, the driver seat had a large hole, the passenger seat was extremely worn, the passenger side window had a crack in it, not to mention the damage the was outside of the vehicle. There were several dents and scratches. The lot was extremely crowded with several vehicles. It was extremely difficult to get the truck out of the space. Maneuvering the truck in such tight space required great effort. This is our second time renting a vehicle, to travel to the same location and same distance; however, the cost for rental was double what was paid during the first rental. Needless to say, I will not be recommending this rental location and will be looking for other companies for rental arrangements.
Mel MThe parking/pickup/drop-off location was very tight. THE STAFF ARE EXCELLENT.
Brian AVery poor service. When I took back the equipment the clerk was on her computer and would not check the truck in rather she said I will do it later, I am taking my online class now. On her shift. When I could not find the center and called for directions she said “use your phone and hung up. I Will Never Use this U-haul dealership again and I am telling everyone I can, Do Not Use!
LANNY DThis location was very helpful, especially after the location I booked on the U-Haul website turned out to be closed and out of business. Perhaps a review of your locations would be good.
ANNA TCustomer service was excellent.
walter sThe young lady who assisted me was very professional and extremely helpful. Her name is Sabrina Painter. Thank you Sabrina
David NThe only negative thing about this location was the tight parking. Great customer service though.
Douglas WThis could be a difficult location to drop off after hours without having an extra person as a spotter because space to maneuver is extremely limited, but in business hours, the staff folks were the best - helpful, knowledgeable, friendly and kind. Would not hesitate to choose this location again.
WILLIAM ENo improvements. Exceptional, friendly and very helpful during our rental process. Very accommodating when we had to extend our reservation twice due to having smaller truck and much more to move than we thought. A special thank you to Jen, Max and Sabrina for relieving alot of stress. Highly recommend to family and friends. Thank you so much.
Bruce CGetting in and out was a bit of an experience (the road was extremely narrow and the signage for the office was about as small as the office itself) but the truck worked well and our associate was extremely friendly, welcoming, and helpful.
Jackson CThe parking at this location is extremely tight. The risk of damaging a truck that you are not familiar with is high. There is also very little space for your personal vehicle. Nearby lots are off-limits and will tow your vehicle.
Gregory BDrop off after closing. There was no play to park besides directly in front of the establishment.
Donna VJenn was very professional and knowledgeable. Making a reservation was super easy, and the tow dolly was waiting for me when I arrived! My only concern was that the voicemail box was full. I was encouraged to call their number if I had an emergency on the road, but I would have not been able to leave a message. Thankfully, I didn't need to do so.
Bill REmployee who checked me out was friendly, efficient and knew his stuff. Got me checked in and out the door super fast.
Heather AStaff Works overtime anytime to make certain that your experience is a good one. The units are clean and maintenance is always ongoing.
RONALD C | Overall ExperienceThanks for the experience to use your storage facility. I would definitely recommend your place.
Lynn W | Overall ExperienceClean unit and friendly service
Robert H | Overall Experience