Customer did not leave a comment.Alan B.
Customer Reviews for Oconomowoc Auto Sales
(U-Haul Neighborhood Dealer)
Oconomowoc, WI 53066
(Just east of Marks Rd)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 7 am - 4 pm
- Sun: 7 am - 12 pm
Special Operating Hours
- 9/21/2021: 8:00 am - 3:45 pm
- 9/23/2021: 7:00 am - 1:30 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Aaron L.
Customer did not leave a comment.Blake P.
I had a hard time finding the "pickup truck" option when I arrived at the Uhaul facility. The store was closed so it was hard to find help without calling customer service. Eventually found the link to begin the pickup process.Jesse O.
Customer did not leave a comment.Kristin D.
The guy behind the counter could have been friendly. He made it seem like we were a bother to himGloria W.
Awesome Experience!CHRISTOPHER B.
Customer did not leave a comment.AMY R.
Great customer service! Quick and easy. I was impressed!GERARD O.
My big problem in this move was getting the truck signed in when I returned it. I knew the place was going to be closed but didn't think it would be such a problem to get the truck properly turned in. I got to the rental place at 3:55 p.m. on September 4. The truck was due at 4, so I was on time. I started following the instructions to turn it in online. I got hung up in Step 1 when the website would not upload the picture of odometer and gas gauge. I tried a few times and then had to call your 800 number to see if I could check it in that way. I was on hold for about 10 minutes before talking to the first person. She told me I needed to talk to someone else and transferred me to that number where I was on hold for 31 minutes. By that point, I had given up and was back on the road when I was called. I was able to check the truck in online but was also told that I needed to call the rental place back the next day to complete the process. I did call back the next day during business hours but no one was there, so I had to leave a message. No one ever called me back, so I am assuming that the truck was accepted and I am done. But I would like to have some message to that effect.Kimberly F.
Nothing I can think of.Michael M.
Customer did not leave a comment.JOHN K.
Friendly, professional and incredibly courteous service! The U-Haul representative even met me there a little earlier, walking me through all the specifics, and had me on my way in no time at all. The truck was very clean and surprisingly comfortable! Drop-off was just as easy. I appreciated the online check out, although the U-Haul representative happened to be there a bit after hours because he was helping another customer with a last minute rental. We've rented U-Hauls in several states and this location was by far the most friendly and efficient!Michelle P.
The guy had terrible customer service. Felt like he was mad I was giving him Business. Would not return to that location.Quienten E.
Customer did not leave a comment.Shannon R.
Great customer service!Justin G.
Customer did not leave a comment.TIMOTHY G.
Customer did not leave a comment.DANNY H.
Excellent experienceDENNIS W.
Customer did not leave a comment.Ryan P.
Customer did not leave a comment.Vincent F.
It would be helpful to know when there are things going on directly in front of where our location changed to pick up the truck. There was a race the entire day so the road was blocked off for miles and allowing traffic only one way. We did not know this until getting close to the location at our scheduled time for pick up. We had to go over 10-20 miles around in order to get access to a street that was not blocked off. Once we arrived at the location (just over an hour from our original pickup time), it wouldn't let us check in online. I had to go in the store, which luckily was open during that time, and have him reset our pickup time to check in online. It was a lot of hassle and unnecessary stress with the addition of moving. Our original option for picking up a truck was less than a mile down the road from where we are located. It would be nice if things like that were taken into consideration or to see if it's available to have a truck drop off changed to there. Both times we have rented a U-Haul have been nothing but issues so we will not be renting one again for our future moves.Cody E.
Customer did not leave a comment.Mary R.
Customer did not leave a comment.Susan P.
I have rented at this site several times in the past and have always had excellent service.JOHN F.
Customer did not leave a comment.Bradley D.
Fix your stupid app. It took us nearly an hour to get checked in with the rental. I had to fill in information multiple times. Then when returning, it was even worse. The app would not upload any pictures at all! Luckily chrome worked, but it still took far too long. The engineers behind the app couldn't dump the water out of a boot if the instructions were written on the heel. As a software engineer, it's absolutely embarrassing.Dylan J.
Excellent place to rent a uhaul for movingâ€¦fast and easyâ€¦my go to place for whenever i move in the futureDAVID R.
Customer did not leave a comment.William T.
Customer did not leave a comment.MARK B.
Just the best service and facility , they are my go to when I need this type of serviceDennis N.
Customer did not leave a comment.KLAUS D.
Customer did not leave a comment.BRIAN L.
Efficient and excellent to work with.THOMAS W.
Owner is very understanding.Dennis E.
Customer did not leave a comment.STEVEN B.
Everything went smoothly!RUSSELL S.
Dean was great to work with and very helpful. He answered all my questions and was extremely accommodating. It was a great experience!!!!Jeffrey H.
This owner/operator bent over backwards to make sure we succeeded!Edward H.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.NATHAN S.
Nothing. Easiest and best rental experience I've ever had.Joe M.
Great service, very helpful.Donald M.
Customer did not leave a comment.Russell J.
I was a novice with the equipment I rented but Dean showed how to use everything completely.RANDALL M.
Customer did not leave a comment.JENNIFER Y.
Dan always goes the extra step. Must appreciate his helpSteven B.
CLONE DEANO !!Troy N.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Martin D.
Customer did not leave a comment.Gerald S.
Redesign the backs of trailer to make the rear opening tallerGrant H.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Brian R.
If you need a rental, this is the place. Excellent service and support.Carrick T.
Customer did not leave a comment.James G.
Customer did not leave a comment.Simon K.
Can't think of anythingKIM H.
Dean, the owner of the Oconomowoc location was amazing! He's knows his business, so helpful, I am so impressed by his level of care. He taught me that I can improve my customer service in my business. Wow!Margaret S.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Christopher S.
The representative was professional and knowledgeable but not friendly. If I have to choose, I definitely want professionalism and knowledge over friendliness, but it made for an uncomfortable interaction.JORDAN W.
location operator was extremely rude. I extended my rental through corporate and the operator called me and demanded that I return the rental immediately. He felt a "mistake" had been made when my rental was extended. I was charged for full time of extended rental even though I returned the truck more than 15 hours before the end of the extended period. I do not recommend this location or u-haulSteve K.
Customer did not leave a comment.MICHAEL N.
Customer did not leave a comment.Cory M.
Customer did not leave a comment.LANCE R.
Customer did not leave a comment.FRANK S.
Very nice gentleman helped us! All went smooth! No problems. Would highly recommend!Kenny H.
Customer did not leave a comment.Jean R.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.Thomas B.
We received great service with our uhaul rental. We were pleased how smoothly things went!Jeffrey F.
Customer did not leave a comment.JEFFREY E.
Dean was awesome and very helpful!!! Wonderful experienceJEFFREY H.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Andre C.
Customer did not leave a comment.David C.
Customer did not leave a comment.michael N.
Everything was excellent for this trip and the use of the truck.Steven J.
Manager was polite, knowledgeable and helpful. In and out very quickly. Will use again.GARY S.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Frederick T.
Customer did not leave a comment.Michael M.
Was not happy that a smaller truck was not available and had to settle for a bigger one which cost more. Next time I will not settle and go to another provider.Josephine B.
Customer did not leave a comment.ROBIN B.
Give clearer instructions about drop-off.Sarah B.
Happy Happy HappyMICHAEL F.
Remind customers to not put keys in drop box before completing form on Mobil phone. I dropped keys in box on return and didn't have contract number with me or had written down mileage. My mistake but other than that everything went great. I was hoping to avoid the $20.00 fee. I will know better next and will tell others as well.DENNIS W.
Customer did not leave a comment.KIM L.
Customer did not leave a comment.David P.
Customer did not leave a comment.Werner L.
Well equipped and helpful location! As a note I originally called the Pewaukee location - the phone forwards to Oconomowoc? The Pewaukee location does not seem to be in business any more? You should update your system to reflect this!LYMAN T.
Dean is great and easy to work with Excellent seeviceJames G.
This location has a supervisor who is notorious for stealing from customers. This man has stolen $250 from me for a tire that they damaged.Matt D.
Customer service is extraordinary! Well-stocked, easy to find materials & vehicles! Great place!Lisa H.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.Kevin M.
Great service from Dean. The entire experience was trouble free and enjoyable!Curtis D.
Customer did not leave a comment.SCOTT J.
Customer did not leave a comment.Daniel S.