Customer Reviews for Ogilvie Auto Parts
(U-Haul Neighborhood Dealer)

131 reviews

151 Eider St   Milltown, WI 54858

(715) 825-2050

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/24/2021 - 12/31/2021: Closed

Services at this Location:

Contact Us

(715) 825-2050

151 Eider St
Milltown, WI 54858

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/24/2021 - 12/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We had to drive many miles to pick up the truck which cost us money. There was another location close to our move that we were not able to use. Phone app was time consuming and submitting things never showed it was completed when we picked it up.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

BRENDA T. 
Rating:
3.0

I called to inquire about drop off lady stated that they do not do them in person and that All the offer is to drop off on line. Not very helpful when I dropped it off early, during business hours. Least they could do was check me in personally. Scheez……….

Richard O. 
Rating:
5.0

Nothing. Excellent service.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Dropping off worked it's just to bad nothing else did!?

Chris B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Longer ramp, better in box lighting

Chad K. 
Rating:
4.0

Customer did not leave a comment.

Edwina M. 
Rating:
3.0

The u haul that I had leaks got my jackets almost all my boxes where wet the moms attic was leaking water. There was snow on top of the truck and it leaked in and got all boxes wet top and bottom boxes where wrecked. Truck ran rough

JAMES P. 
Rating:
3.0

Due to the New Year holiday I was forced to pick up the truck a couple days earlier than needed which cost me more

Carlos D. 
Rating:
1.0

Drop off person very crabby and unable to answer any questions. Completely dissatisfied.

Summer B. 
Rating:
5.0

Customer did not leave a comment.

Kara R. 
Rating:
4.0

Truck return during closed hours is difficult. Especially for older people with less efficiency of I phones.

James W. 
Rating:
1.0

You guys didn't get the 26' truck I reserved and I ended up putting WAY more miles on the 10' truck I was stuck with. It cost me an extra $40.

joshua B. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
3.0

Customer did not leave a comment.

Terence H. 
Rating:
4.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

Customer did not leave a comment.

jill J. 
Rating:
3.0

Customer did not leave a comment.

Sam O. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
3.0

I reserved the auto transport through another dealer and when I came to pick it up, there were additional charges that I didn't want and was told that after the reservation was made nothing could be done. This is the second poor experience I've had with this dealer. I will rent from Uhaul again, but never with this dealer.

Ken R. 
Rating:
3.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
3.0

Your customers agents need more training on speaking with customers. The agent I got for the third call was terrible. She was rude, argued with me, and made a reservation for a dolley that was not at the location she sent us to. We then had to go to another location 1 hour and 20 minutes away. Terrible experience this time

arthur G. 
Rating:
4.0

The mobile option is still not working properly. It was not compatible with my phone, thankfully my husband was there so I could use his phone. When I tried to return it the website gave his phone different options than my phone, didn't allow him to verify the return on his mobile device, instead just gave instructions to drop the key.

Lindsey L. 
Rating:
5.0

Make the equipment available to the dealers to rent. Chad did all he could done with equipment that he had.

Gary L. 
Rating:
5.0

Chad had gone over and above with getting the trailer that I needed.

Gary L. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

The truck had cigarette butts on the floor and in the door handle. A tire was out of balance on the truck so the ride was awful.

PAMELLA G. 
Rating:
5.0

Customer did not leave a comment.

tammy M. 
Rating:
2.0

I put my reservation at Webster WI. This Milltown location was the closest truck available and I had to drive 80 miles round trip to pick up the truck. No cell phone reception in the building and poor reception outside. Took several times to upload driver's license photos. I was asked to take picture of truck at pick up so we were not charged for damages. I don't think this should be the customer's responsibility. Particularly without good cell service.

kathryn O. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

You guys are awesome

Barbara F. 
Rating:
5.0

No improvement needed.

Yvonne H. 
Rating:
5.0

They were friendly, funny and good to explain my contract and terms.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Nothing at this time. Very helpful crew.

Ann S. 
Rating:
3.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

beverly L. 
Rating:
4.0

Nobody was present when I dropped the truck off. Just dropped the keys in the drop off box. Filled truck and swept everything before dropping it off.

Dan J. 
Rating:
3.0

Customer did not leave a comment.

Terence H. 
Rating:
1.0

I had asked if I might see an extra charge on my bill and the man working was practically screaming his head off at me! He was very upset that I would question him and totally treated me with serious disrespect!!! It was a terrible experience and the cab of the U-Haul smelled like dirty livestock!!! I will NEVER be back to that place again, not even if you paid me!!!

Kelly K. 
Rating:
5.0

Again direct and to the point. I was in and out.

EDWARD M. 
Rating:
3.0

spotty phone reception hard to use app

Matthew S. 
Rating:
5.0

Need larger trucks but never available in milltown wi I see them setting at other unhaul locations for days and not being used why not locate them where needed

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Would prefer to have 26' truck available as I am a frequent renter other than that I am very satisfied with ogilvie's in milltown excellent service

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

JoAnne A. 
Rating:
5.0

Customer did not leave a comment.

tommy E. 
Rating:
5.0

Customer did not leave a comment.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Angel P. 
Rating:
3.0

Customer did not leave a comment.

Gary K. 
Rating:
2.0

Trailer was dirty inside ,trailer tires were low in pressure.one marker yellow lens was missing.Didnt offer a pretrip insertion.

Dana F. 
Rating:
5.0

Exceptional service! Thanks Jeff

Jeff E. 
Rating:
3.0

Streamline your process for renting equipment. The U-HAUL corporate relocation services are painfully slow and it seems like no matter how much detailed information is provided? to your people they do not seem to have a handle on what is going and it takes 30 to 45 minutes to reserve a truck or trailer. This was also the same experience at the pickup location and it took 30 minutes to get the truck rental because the U-HAUL web site/system seems to be inefficient; information it was providing to the pickup? location was poor or inaccurate and did not make sense. Twice they had to call in for assistance.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
4.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Better weather!

DAVID E. 
Rating:
2.0

Not very customer orientated

MARY L. 
Rating:
5.0

Customer did not leave a comment.

GORDON D. 
Rating:
3.0

I was extremely disappointed in the fact that I was supposed to pick up the truck in one location, which when we showed up our truck was not there. We then had to drive over an hour put of our way to go get the truck. Overall I am very disappointed in my first experience with uhaul.

Kory S. 
Rating:
5.0

Customer did not leave a comment.

Charles Q. 
Rating:
4.0

The price quoted was $29.95 plus refilling the gas tank. The final cost was $65 plus refilling the gas tank. What's up??

thomas D. 
Rating:
5.0

THANK YOU

AL K. 
Rating:
5.0

Vickie really came through for us. Internet went down so she had to process by phone. Got us much needed extra time with the truck. Great service and wonderful friendly people. Thanks Vickie!

Laura K. 
Rating:
5.0

I experienced EXCELLENT customer service at this location in MIlltown, Wisconsin. THANK YOU!

kelly S. 
Rating:
5.0

Customer did not leave a comment.

KUSKE J. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

I already explained my frustration and complaint of not receiving an anwer from roadside assistance.

DELORIS M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Robin J. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Stacy L. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

U-HAUL truck was clean easy to access & load, we experienced a break down half way into our move needed the starter replaced. Better maintenance of trucks before they are sent out?

richard L. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
4.0

Customer did not leave a comment.

Jodi M. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Bonnie S. 
Rating:
5.0

I was glad to pick up here. Quick and painless. This will be the first stop if I need another truck in the area. JS

Jamie S. 
Rating:
4.0

Customer did not leave a comment.

Pat D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

They were very helpful. Easy drop off. Freindly owner. I would rent from here again. Thank You.

steven J. 
Rating:
4.0

Customer did not leave a comment.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

JOLEEN J. 
Rating:
5.0

Customer did not leave a comment.

MELANIE C. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

Ray R. 
Rating:
4.0

We were told (by the Carbondale location) that we could only bring the trailer to Osceola, WI to return it. The people in Milltown (which was a much closer location) were very helpful and the location was much closer.

JAMES Z. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

GORDON D. 
No reviews have been submitted for this location.

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