Customer did not leave a comment.
Devendra Y.
Customer Reviews for Okees Used Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be transparent. Location was informed of destination and drop off location. The representative put drop off location undecided yet was charged for wrong location drop off. Had indicated wanted to change payment information as issue initially with card and another card was used but wouldn't be charged. Once i attempted to apply charges to correct card was REFUSED THAT OPTION to correct.
TIMMY B.Nothing, what you have in place is good enough for all customers.
Jim S.Everything was well up to part, The representation was very polite, and helpful.
MARRY H.I have no new comments but the things that are in place for instance doing the inspection of the equipment the damage area is marked with an X.
larry E.I did not get my deposit back and the amount was not taken out of my total in the end.
IVIE E.It was an easy pickup on the second try. I had to make two trips, since the truck was not staged when I first arrived. I understand mistakes occur. It was unfortunate and inconvenient, but it worked out.
Benford E.The original agent scheduled me the wrong size truck had to wait an additional 2.5 hours to get the truck my price went from 240 dollars 340, I was originally given a discount and The location did not transfer my discount bad experience over all.
Ethel W.Possibly do a better job sweeping out the box. Lots of screws and other debris. Other then that, the 10' box van was clean. Serve was excellent.
CHRIS O.Check out the tires
Shequita W.The people at Okees were exceptional They were very helpful. They went above what we expected. I can not say enough about the two people that helped us. They were GREAT.
JOHN H.Many Thanks to OKEES USED AUTO SALES for his assistance. I was very pleased with the service I received. However, I have to comment on the difficulty I had in locating this trailer. The U-Haul website was useless. I spent hours trying to locate the size trailer i needed. It was only after calling several locations and the local U-Haul assistance number was I able to locate this equipment as the website said there were no trailer of this size available. After picking up my trailer, I passed several locations that had an abundance of this size trailers in their lots!
GARY S.Don't say a truck will be available in Vicksburg and send the customer on a wild goose chase to Jackson. I had the suoerb experience in Atlanta with UHAUL in 2006 in October when I moved to Las Vegas, Nevada. I don't know if pandemic was the problem, but when I got to Hwy 80 Vicksburg, that man tried to give me a refund. When I said I had to leave an apt. in Vicksburg to teach in Selma, AL he said my family is from there. I'd better make a phone call to Jackson & see what I can do.
Alvin C.The people at location were fine. The problem was with U-Haul computers giving me incorrect time and address for pickup. I ended up going to three different places before I got to the right one and by then they were closed so I had to go back the next day.
TIMOTHY L.I give uhaul 9.5 on 10 point scale. Nobody is perfect but your staff rates athe top of the list with me.
DE KALB W.Not a 24 hour location. Behind locked gates. Did not know this. Tried to drop off on Sunday afternoon but it was closed. A 24 hour location was 4 blocks away. Stay on hold for 35 minutes to change location no one ever picked up. Had to drive back the next morning. Not happy.
kennan H.Must have a safe place to drop off the truck and keys so you don't have it overnight.
KAWAN G.Nothing, as for as I'm concern, everyone was very friendly and professional.
BERNICE B.Location was not familiar with the check in. Did not know the estimate of what the truck would hold. Did not have the needed supplies. I selected a U-haul store as my pickup location and it was changed to a car dealership. The sales person was very nice, just not familiar with the process. Payment was taken out of my account at pickup,
Versie M.