Customer Reviews for Old Milltown Storage Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Old Milltown Storage Inc
christine b. on
The staff was super helpful and was able to check me in very quickly. The location is clean and well maintained.
CHRISTOPHER G. on
Wonderful staff and facilities made picking this location for storing our household goods an easy decision.
Anthony C. on
Be more informative of the transaction and fees.
angela e. on
Reserved at Destin (coming from Panama City) no truck available was sent to Milton (an hour out of the way) had to check in with cell phone (due to be after closing at 12pm) no internet service at location, drove 2-3 miles for service), had to complete 6 times before it went through. All this caused us to be nearly 5 hours behind, loading could not be done till next day. I had to change the storage date (in Tallahassee, no units available in PC). Fell off ramp on truck, broke ankle, called Uhaul due to being after drop off time, charged additional $40 on top of all miles over 190 which I was told would not be charged due to inconvenience of pick up loacation. Not at all satisfied.
James W. on
Truck did well, service was awesome!
sandra r. on
James and Dottie are the best! Thank you
Brittney H. on
The truck that we rented was old and needed to be retired from the fleet. The mirror rattled so bad that you couldn't see clear through it and the oil change light came on.
Ryan H. on
No issues with the rental or the office i rented it from. My issue is the fact that I reserved the vehicle online at a location about 1 mile from my house. When I went to pick up the vehicle at the location I reserved it, I was told that they didn't have any pick ups and he called and found out my reservation had been moved about 8-10 miles away. So my expected mileage for what I had to do was only 5 miles but because of the the fact the pick up drop off was now further away it ended up being 20-25 miles which meant extra charge for mileage I wasn't expecting and also more gas used. If I wasn't in a time crunch for what I was doing I would've cancelled my reservation and rented somewhere else. Not a fan of the bait an switch.
Sharlene K. on
I was so stressed about my move and returning the rental moving truck. What a relief to be able to turn the truck in at this facility after unloading it 😃
James R. on
Best uhaul guy ever!!!!!
Linda J. on
Super nice people and facility was always clean and comfortable. Managers always knew when you were there. Will use again when necessary.
Sandy N. on
James and Dottie know their business!! They are patient, friendly and very knowledgeable. They are a wonderful team?? The ONLY reason I didn’t store some things with them is they didn’t have any storage units available! I highly recommend them (and have recommended) 5??????????!!!??????????
TIMOTHY L. on
As always friendly great service.
richard p. on
Verify customer email addresses so that you don't send loads of emails to someone who doesn't even live in a country where you operate!
Ralph S. on
Nothing at all
TIMOTHY L. on
Nothing. I use this location only because they are so nice and helpful.
LYNN FRANKLIN C. on
These people went above and beyond for me, and for other costs. I saw them helping....great people!
TIMOTHY L. on
The couple there are the nicest people. They have been helping me with my rental needs for 3 years now and I won’t go anywhere else.
scott s. on
I only rent uhaul trailers from Old Milltown Storage! Your 6x12 trailers are always sturdy and pull wonderfully behind my truck.
James R. on
You can do absolutely nothing great people great Bright customer service great care for their quipment
CHANEKA C. on
Awesome service everytime.
SHERHERDS H. on
Just keep on doing what you're doing keep it on keep it on
RICHARD PAUL R. on
Facility is clean and well maintained. Staff is helpful and friendly. Definitely the best storage facility-- we have used it several times over the last 10 years. Thanks!
Joann I. on
Excellent in every way! We will always come here for our moving and storage needs! Great people!
Jermey W. on
Staff is super friendly and location is very clean
Kenneth G. on
Always good experience clean and well maintained super nice lady first time ever fully walked around truk showed me what controls do inside and out A+ thank you
Gerald G. on
None
MARTHA L. on
rented a unit at fort Storage on Aalon Bld instead and turned in truck there. It was a good experience.
LEON GEORGE B. on
Great experience for 6 years, Thanks!
David B. on
I was very pleased with the Old Milltown Storage Inc location. The two individuals who assisted me with renting the truck were extremely nice and seemed to care about my experience with renting. One really took it upon himself to make sure the cabin was very clean for me, the next renter. They made renting a U-Haul truck quick and easy. This has been the best U-Haul experience I've ever had. Thank you!
Stacey D. on
I used the online check in before I headed to pick up the trailer and was literally in and out in less than 10 minutes. I'll be back to their location for my next rental.
Christopher S. on
What a beautiful truck it drove so smooth
Peter L. on
It's fine the way it is
Steve W. on
Excellent Service
Ashley L. on
Amazing service!! Will definitely be renting from this location again!!
Lisa G. on
Super convenient & had the vehicle I needed with an hour's notice.
Power Secure S. on
Got there to drop off trailer at 4:50 and place was closed, would think they are open longer during summer
Kathy P. on
Trailer worked great, we will be back!
Victoria M. on
This location wasn’t open during the scheduled working hours.
Jordan O. on
Hard to estimate how many miles someone plans on using the truck for. I got charged for miles I didn’t use. Maybe add something to website to help with mileage so people aren’t being over charged
TIMOTHY L. on
I have used this location several times. It is always a great pleasure to go there. They are friendly and very very helpful.
JOSEPH N. on
The husband and wife team concept works. The folks at OldMilltown Storage are great.
Tom E. on
People great to work with. Very efficient too
sandra r. on
Dottie and James are the best. I refer lots of friends to this location because of their excellent service.
Peter N. on
Very professional
LantinaiI R. on
Have more knowledge of the contracts and updates. This way the customer doesn't have to contact the office in Alabama, for proof of services rendered upon pick of vehicle.
Paul k. on
Rent here! Equipment here and ready! In out quick. They even let me borrow a 2 inch ball which I thought I had. Easy rent! Go here people! Very prifessional!!
JUDY H. on
Friendly and helpful staff. I would recommend them.
sandra r. on
James and Dottie are fantastic
WILLIAM W. on
Great site - staff are knowledgable, helpful and friendly.
Natalie K. on
Friendly, efficient pick up. Very clean. No improvements.
norman w. on
good experience
Kyle D. on
Wonderful service and courteous employees.
Lisa m. on
The reservation process was so easy, and Dottie is wonderful to work with. Highly recommend.
BOBBY P. on
Went to place Fri 7/30 to get set up, told had to pay 1st month then got next month free. We were NOT told this when we set this up! I even asked agent up front on phone was told no. Waste of time.
AMY P. on
It was very easy and the owners where very helpful with all my questions
SUSAN L. on
Dottie was great in helping me with my reservations and moving advice. Very clean facility and very customer oriented. I highly recommend Old Miltown Storage!
LAUREN B. on
After dealing with a very unprofessional organization in the town from which we moved, the organization and professionalism here were outstanding! I would recommend them to anyone!