Great ! Quick service! Easy in easy out!
Errol F
Customer Reviews for Old Town Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very impressed well organized nice price.
JERRY RNone
Cortez FIt seems like they always have computer problems and are slow. It took over 20 minutes to get my trailer and I was the only one there. I had also already pre-booked through app.
Jeff SNo receipt. Charged the wrong amount
Barbara PMaybe open at 7am
Howard BThe clerk was very nice and helpful.
Kevin WVery easy process
Virginia YMaybe clean the office area, but it seemed to be in good repair
ROBERT PAnthony is the best, we go nowhere else!!!!! Thank you Uhaul
Michelle KYou can trust Toni, he knows his job perfectly. Highly recommand this location.
francois-Xavier mThe staff was very helpful and ensured I had the right equipment for the job. Thank you for your great customer service.
Gabriel tLower mileage cost.
Denise MThe issue was with the u-haul reservation. I asked for a car transport trailer not a dolly. So the day I picked up the equipment the pickup location changed and I was forced to pick up the moving truck from one location and the trailer from a different location. This caused our trip to be delayed.
Nestor EExcellent customer service!
Frank BMake sure the trailers wiring are in working order. Pick up time changed 4 times. From 7 am to 10 am to 7 am, then to 8 am.
Dion NThe gentleman (Nick) that hooked up the trailer provided me with excellent customer service. He was very informative and knowledgeable and provided me with reassurance that I would be able to safely tow a trailer.
ashley iThere was confusion about out of town rate for me and it was a lot more than anticipated
sarah mI made a reservation online, with check in, I had to repeat all of the information at the store. The information given online is different that what I was told at the store
Vincent DDropped off trailer after hours.
Kim KGREAT SERVICE
MIGUEL AHave visited this location in the past. Always plenty of trucks available. Service usually is fair/somewhat good. Easy access to road. On Saturday however, I rented a 26' truck in the am and returned it that evening . Didn't receive a receipt when I rented it like I normally do but I just dismissed it. Filled up with gas to the mark 1/4 tank like it was supposed to be before returning. The next day (Sunday ) I was quite surprised when I was charged $117 extra for a fuel fill up. The truck was driven 99 miles and is rated for 8mpg Highway (most of the driving was highway) Put $65 of fuel in which should have been enough. Called facility and they did credit me $24 (but I was still charged $93 more than it should have been. ) Unfortunately, I did not take pics of the gas gauge when truck was returned which won't happen again if I return to this location. Lesson learned! This is not the first time this has happened at this location by the way. Note to other customers-- better cover your a$$ here by taking lots of pictures and proof of everything. Otherwise, you could get over charged.
Karl KVery fast and easy check in and check out of the vehicle
WILLIAM PTruck was left with very little gas. I had to fill it up before our trip. ($84). And turns out they gave us the wrong truck. They hadn’t checked out the last person who used that truck. U-Haul also tried to charge me the 2,000 that the truck had gone. Very sloppy way to do business not to mention a waste of money on gas to fill it up.
Charity EEverything was twrrific.
Gene LGreat service. Great guys. We have used this location exclusively for several years. Always great!!
Andrew FGreat rental experience. Very easy to check in and out and the box truck vehicle worked great for what we needed to move.
Donna BSystem was ridiculously slow when checking into the rental, I waited 25 minutes just to complete the rental process. Then they didn’t have a plug adapter so I couldn’t take the trailer. I had to go to another store to get a plug, come back to the store to pickup the trailer, which made what should have been a 10 minute process take over an hour.
Joshua FExcellent customer service! Super friendly staff! This was my second time renting equipment from this location and both times have been great experiences and both staff members that I have worked with have been excellent people to work with!
geoff sNothing. It was everything I excepted A positive experience.
Tracy TSuper easy and convenient process. Great customer service.
Carlos TTrailer left side light was half not working and the trailer had debris in it. The condition was “Fair”. No supplies if you needed any to tow a trailer! Computer at this location to do contract was OLD! It took forever because it’s so SLOW!
Miguel AI cannot remember the gentleman's name, he was very helpful to get me the truck. Everything was good, except the fuel tank in your system stated 5/8 of a tank but it was actually 3/8 of a tank in the truck.
Calvin LEvery thing was handled in a timely manner. Truck was ready to go promptly.
VICTORIA RThe service that I received when I returned the Uhaul was terrible. The younger kid that worked in the store, refused to help me with a return. I was trying to return two matress covers that I bought at the Fullerton location. They were marked with Uhaul packaging. All of my uhaul orders have been in the system. I did not have a reciept and they refused to return the orders. When I questioned it, Austin told me that I was being rude and he didn't appreciate how I was talking to him. I was frustrated and questioning the policy but never raised my voice or acted in appropriately in any way. He pulled a $20 out of his wallet for another item I was returning, would not give me the actual pricing for the item returned or a receipt and said it was $19.95 and asked me to leave. . I reported it to the other person that was working there. he apologized. They also never cchecked in the Uhaul and would only provide me an emailed receipt when they had time. I would appreciate a phone call from someone at Uhaul to discuss this situation
jennifer dThe windshield was so dirty that I almost couldn’t see from it, and I tried to clean it many times and the stuff was glued to it. Inside the cabin and cargo they were both clean.
Antonio RNone
GANIYU BSuper easy, fast, professional rental experience from reservation to completing the rental return. 5/5 Stars. Thank you!
Mark TAustin provided excellent customer service, thank you.
Guadalupe RGreat engagement with all staff members. All very warm, bright and helpful. Good people.
Robert CA employee named tony was extremely irate
Michael BAnthony was amazing to work with he provided us with excellent customer service! Thank you
NICHELLE BUsed this location at least 5 times in recent months
DAVID LAnthony was on the spot, my rental was ready and I was on my way in just minutes.
Tim R