Customer Reviews for Old Town Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Old Town Rentals

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ALEJANDRO G.
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Left cash deposit of 200 Upon returning trailer location had no money to give me for my change after speaking with manager they scrambled 83 and made me return following day to receive rest of my money, not really wanting to I had to drive 30 miles to receive my cash!

DEBORAH F.
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I'm always very satisfied with the service I receive everytime I rent a vehicle. Garrett and Camille are always polite and friendly. They both have great personalities and greet you with a smile. I'll continue to rent from U-haul in Temecula and hopefully will see them both again. It's a pleasure to do business with them. Thank you.

Henry L.
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Customer did not leave a comment.

CHARLES S.
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Great experience. No issues

Edgar R.
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Everything is working fine. Good service.

BRYAN A.
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Did not get the name of the young lady who processed my rental - but she was working on 2-7-21 at 8:30 a.m. at the Old Town Front St location. She was excellent and professional.

DALE F.
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Nothing at this time

DANNY J.
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Customer did not leave a comment.

Kenneth B.
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Customer did not leave a comment.

WILLIAM M.
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Good location from my house...price is affordable...

STEVEN K.
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Old Town Front St. U-Haul in Temecula is great because of the location and ease of access. Everyone I've encountered there has been great !

Suren S.
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When I pulled into the parking lot, and finished the online checkout process I needed to drop of the key and was difficult to find the right entrance to the little building

John M.
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Nothing

SARAH C.
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Great service! Very polite and attentive gentlemen working this location.

MARK M.
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Customer did not leave a comment.

ERIC V.
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Customer did not leave a comment.

RONNIE H.
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Both workers a young lady and man were very helpful and prfessional. The made the rental experience very positive.

JACK S.
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Customer did not leave a comment.

MARCELO D.
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Customer did not leave a comment.

NICOLE B.
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Customer did not leave a comment.

Steven L.
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VERN N.
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ALEXANDER B.
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Very patient

Shane A.
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Customer did not leave a comment.

GARY Y.
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I was disappointed that I was charged an extra day because I was an hour late. I called the office and told them that there was a traffic issue and the response was "no problem we will be here until 5" It hardly seemed fair in light of the fact that I reached out to inform them. If I do recommend your company I will inform them to watch the billing very closely.

Joseph R.
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Customer did not leave a comment.

Sean C.
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Julie H.
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The lights back up lights went off and on would not stay on.

Suzanne S.
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Customer did not leave a comment.

MELISSA M.
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It was way too expensive. I rented the smallest truck for two days and it cost me almost $400... $400!

MARC H.
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charged me for 2 gallons for 12 miles. I returned vehicle with the exact same amount of fuel as given.

WALTER E.
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Customer did not leave a comment.

MICHAEL L.
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Always great customer service and available equipment

John A.
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Customer did not leave a comment.

Darrell W.
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This was my third rental from this location customer service is always excellent.

Duane K.
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Need better information or direction regarding after hour pick up.

JOSEPH L.
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Customer did not leave a comment.

John M.
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Very nice trailer. Looked brand new.

DIANE G.
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Customer did not leave a comment.

JEFFREY T.
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The staff working at the facility were excellent. Thank you

VINCENT S.
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Customer did not leave a comment.

DAVID C.
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Customer did not leave a comment.

TRAVIS M.
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Everything went very easy

Adam P.
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Customer did not leave a comment.

PAUL P.
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Customer did not leave a comment.

Colleen N.
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CHARLES S.
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very friendly and helpful

RONALD W.
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Customer did not leave a comment.

Douglas T.
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Romeo L.
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Customer did not leave a comment.

Thomas S.
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The guys who run this U-Haul location are professional and efficient. I have rented from them several times and each time it has been fast and easy.

EDWARD N.
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Great service and equipment...as always!

Walter E.
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More help behind the counter. Long slow lines

James M.
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The only thing was the gas was almost empty. Not the locations fault. They were as surprised as I was. Also. the attendant was polite and efficient. He needs a raise.

Dan G.
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Customer did not leave a comment.

MITCHELL B.
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Very nice employees. Quick in and out. Great prices.

JAMES BULLARD R.
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Customer did not leave a comment.

Gregory B.
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Customer did not leave a comment.

Andrea M.
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I rented a 19' van and a furniture dolly. When I arrived they told me they didn't have any and I would have to drive to a different location to pick one up. This delayed the entire process by an hour and pushed our furniture moving time including everyone involved.

JAMES U.
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Customer did not leave a comment.

Darrell W.
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Very good customer service.

Elissa F.
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Customer did not leave a comment.

Peter S.
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Customer did not leave a comment.

Myrna B.
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He never explain to me about deposit or anything about the best deal for my trip. Most Uhaul places will even ask you how far are you going he just charged me and I fault like he over charged me.

JASON K.
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Staff was rude and disrespectful. Will not return to this location ever

David M.
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Customer did not leave a comment.

Jason E.
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Customer did not leave a comment.

JASON R.
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As I stated on my Yelp and Google review of this location and their representation of U-Haul, you wetter do something fast to save your representation as this location is obviously run by thieves. Look at the reviews I am not the only one saying they had the same experience. The employees here are knowingly and fraudulently stealing from your customers. They say the vehicle had no gas when it did and then charge the customer who is gone, sending a receipt later. My charge was minimal, but does not change the fact that you are franchising and employing thieves.

COLLEEN N.
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Customer did not leave a comment.

SHAUN T.
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Customer did not leave a comment.

KEVIN B.
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The kids who work there are awesome

Missy D.
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customer service was excellent and attentive. Fast easy service and I would highly recommend to anyone

JOSE P.
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Customer did not leave a comment.

DEBORAH F.
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The gentlemen at the Temecula are very friendly and courteous. They get you out as soon possible. I will continue to use them

ROBERT G.
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Customer did not leave a comment.

David P.
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The online check-in process was very slow and frustrating so I had to switch to the in-person and the employees were helpful and quick

Jenifer B.
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Always happy with this location

JEREMY C.
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Customer did not leave a comment.

ALEJANDRO B.
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Staff is very professional and friendly

RONEL P.
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A coffee station while waiting.

PETER R.
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Customer did not leave a comment.

CANDICE S.
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Customer did not leave a comment.

STEVEN W.
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+everything we smooth

Michael R.
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WHAT A JOKE OF A PLACE..F%#@# A$$#0!$ We show up 5 mins before closing and jerk ups and locks the door and hides... we wait and do the mobile thing and others arrive to rent equipment and he pokes his head out and hides again.. we will talk this location down for as long as we can!

SALVADOR T.
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Make sure the trucks are actually street legal with functioning lights that don't force you to stop at night and only drive in the day, and that all fluid reservoirs and hoses are in working not order and not leaking leaving you with no power steer.

Paul P.
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Nothing. Extremely fast and efficient

MARCUS W.
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Customer did not leave a comment.

Jimmy S.
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Very professional and efficient. Online registration was easy and convenient.

KYLE B.
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Never again.

HECTOR A.
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Customer did not leave a comment.

MATTHEW C.
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Customer did not leave a comment.

TODD B.
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Thank you

Eric B.
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Customer did not leave a comment.

Leila J.
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Customer did not leave a comment.

Richard L.
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It was a very friendly & professional team that i was helped by.

Mark E.
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Another great experience! Speedy and dependable. Friendly too. Thanks!

ROBERT L.
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Customer did not leave a comment.

Cameron S.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

DAVID B.
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Camille and staff are great

No reviews have been submitted for this location.

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