David K.
Customer did not leave a comment.
Customer Reviews for Olson Oil Company Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Olson Oil Company Inc
Peter K.
Well we didn't fill the tank up when done cause we filled it up before we left Fergus and we made sure it was at same gas when we dropped it off and there wasn't a dolly in the truck and I paid for a dolly so we had to go and rent one fro the other Uhaul in Fergus Falls, MN . Oher than that it was a good trip and moving went well.
Cassandra J.
The online/app way to pick up after hours was horrible! The app and website would not load/log me in. Even though I had downloaded it the night before. After nearly an hour on the phone with 3 different people I was able to take the truck I reserved. There really needs to be a good way to pick up a rental after hours over the phone when technology fails us.
Ronald C.
This is just a dropoff soi wouldnot exppect it to be much better.
Tom L.
Professional, great service, would use again. Auto transporter was easy to use, designed well and pulled great behind my F150 pickup.
Michelle M.
N/a
Steven V.
It seemed as though the guy didn't have the correct information on his computer, After a lengthy online registration and rental procedure I would think he would be prepared for me. It took more time than I expected to get the trailer. However, he was a nice guy and helped hook up the trailer.
PETER S.
Arrived and asked about check in. Guy says “park it back there and use online check in. I injured my back attempting to lift trailer off hitch. Asked for help a second time. Basically had to beg for help. U-Haul needs to specify which locations are full service and which are self service.
Kaleb K.
When a customer makes a reservation 6+ weeks in advance, it would be great if you made sure that store was open and they have the equipment the customer reserved. I had planned to pick up my truck at 5 pm load it that evening and then upload the following morning. However I had to load and unload all in the same day as the store I was picking up from was closed the day of my reservation. I was on the phone/on hold with UHaul from 4:45-8pm and then from 7-8:30 the following morning. The equipment wasn't all there and they flaked off paint when I first removed them from the truck.
Jack G.
Slow, did not assist in a check of the trailer or assist in rental equipment.
kendra K.
The trailer I had was beat up and the lights were not working properly. The inside is nice but the outside isn't in the best of shape.
Kathryn P.
I would recommend it for the fact that's it convenient and the closest location in our area. There was no staff around we went in there and just called the uhaul hotline.
Debbie G.
Hopefully don't have to go through trying to look for another trailer even when it was reserved.
Larry O.
Tow Doly: Need to repair right stop light/turn signal light All the trip went fine (1,844 miles)
brenda D.
we were in Fergus falls at 4:10pm to drop off the trailer and the business hours are 8am to 5pm and no one was answering the phone and no one was there the door was locked!!!!! so we went into Olsen Oil and asked fi anyone was taking care of the U-haul , he said I don't know I'll get my boss RICK, so he came out and I told him what I needed and that no one was there and what am I suppose to do?? He said EARL was in back working on the car wash and it was okay just to leave it. I said okay and my husband and I left as it was a long day of moving. I told my husband we have no receipt saying we dropped it off, NOTHING! So now as I sit here I wonder what's going to happen because we don't have a receipt saying that we returned the trailer and no one checked us in, WHAT WILL HAPPEN NEXT, SOMEONE WILL SAY THEY DIDN'T GET IT?? I'M NOT HAPPY ABOUT THIS AND WILL NEVER GO BACK TO THE FERGUS FALLS LOCATION AGAIN IN THE FUTURE! THANK YOU BRENDA DUNN (218) 731-5354
jeff C.
Charged for extra miles I wasn't told about. BULLSHIT !
JUDY B.
He had to figure out the mess created from the grab and go location he was great
Jon E.
No suggestions,
JUDY B.
Very dissatisfied with uhaul from beginning of this move
Lisa R.
Nothing...everyone was amazing...my experience was the most pleasant ever!
TODD L.
Nothing. I wil always check with Olson oil first!
Courtney P.
The worker at the fergus falls location knew not only that it was summer but also that i would be driving it to south carolina which is 20+ hour drive and they knew the ac didn't work and did not say anything to me... which made it a miserable drive!! Also there was garbage and empty bottles and pop cans under the seats.
barb G.
Initially, we couldn't get a hold of the main guy, but eventually we did & had no problems with pick-up.
Mobile application has technical problems ,needs to be fixed.
robert B.
I didn't really do much at this location other than dropping the trailer off.
emily S.
Signage needs to be better as the office is part of a larger warehouse/garage. A more appealing office should be a necessity as well - things were haphazardly thrown together in the office (supplies in the corner, miscellaneous office items, random desk, laptop computer, personal printer, dirty overall appearance) - the appearance made me leery that this office was actually legitimate. However, the employee was quite helpful and pleasant which eased my concerns once I had been talking to him for a bit.
ROGER F.
Everything went fine.
Kent K.
No one was at the drop off site at 11 AM on a Monday morning.
Jeff R.
n/a
Daryl S.
Original pick up location reserved was in Fargo ND. Received a call the day before telling me they do not have a trailer and the closest one was in Fergus Falls. I had to drive 2 hours extra to get a trailer and also had to change my plans for using the trailer in Fargo because I couldn't pick up until 8 AM and had over an hour drive back to Fargo. I was suppose to be loading the trailer at 8 AM and instead had to load at 9:30. Not sure why you take a reservation on line when you don't have the trailer requested at the site requested.
Richard G.
After walking around, finally found someone....he pointed...."just drop it over ther." No help at all.
Rod P.
Very friendly and fast service
Chris T.
Excellent experience and very clean and well maintained trailer. Will definitely use them again.
MARVIN S.
A phone number where you can reach someone the day after a drop off in the key box
AHMED H.
keep what you doing.
Dianne P.
we were transferred from another local uhaul location, was not called before we drove there. (went out of our way)When we arrived at Olson location, no one there, had to give all new info and the hitch did not work on our vehicle, we had to figure it out, someone with the company was somewhat helpful, but he needed to be somewhere else. When the owner finally arrived, he was okay, but we will definitely be more cautious if we ever choose to use a trailer from your company again.
MALCOLM M.
Young woman who came out of the gas station when we returned the trailer and greeted us was very helpful.
KEVIN C.
I want my credit back on my credit card. I should not have to ask 3 times
Liam M.
Personnel at location were unhelpful. My mileage was a few miles over that allocated but I was told that it would "probably" be taken out of my account if I paid by card. I needed a receipt for expenses/taxes for any extra charge but it was not provided. I do not know how much j will be charged or how I will be able to provide evidence of that charge.
KYLE K.
Guy that works there is sweet shit
TAMMY D.
Very friendly and we're able to meet my needs on short notice!! I'll use them again! Location was convenient also!
Eugene W.
no improvements required
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