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JOANNE M.
Customer Reviews for One Stop Ship & Move
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service.
Kevin N.Jane is Amazing!!
KEEVIN L.The whole experience was great…anytine i need a truck in going back to this location
JOSHUA J.was hard to get dew to road work
DELVA G.Excellent customer service. Went above and beyond to help the customer. Owner is kind and has a great attitude.
CAMILLE H.Very helpful agent.
MARK B.This is the best location for renting trucks - Jen is awesome!
RANDOLPH A.Jen explained everything very clearly to us. Very polite, great customer service. If I ever need to rent a Uhaul again, I'll absolutely come here first.
Annie B.Keep it up !!!!
KURT O.Small site but efficient
LEWIS G.Lady was very friendly and helpful. This was an extremely easy process. Will use this location next time I need to rent from U-Haul.
SCOTT F.Jan is the sweetest woman she always helps me and gets me a truck each week when I need one. I will keep coming to this place. Best rental place in Tucson!!
JESSICA K.I picked up the truck with a 1/4 tank of gas and returned it to this location with 3/4 tank of gas( 3 x more gas) and received a call saying there wasn't enough gas? Good thing I had pictures and documentation
PAOLO S.I got scammed by the manager, who said that I could return the uhaul late without an extra fee.
CHRISTOPHER C.Was given this location to return truck to and when we went to return it, they were on vacation for a week. We didn't have a choice and drove past many other locations to get to this one. Omaha location said we had only 4 choices to choose from. Ridiculous.
LISA F.Be on time. Your location says 10a you are open, not 10:15am Don't park in front of the trailer and waste my time having to go back inside and ask you to move your vehicle I know next time I need a rental I will go elsewhere
ROXANNA D.i need a supervisor to reach out my card was charged twice and for horribly high amounts and no one seems to want to help me
precious V.excellent service! thank you
CARL H.The location was fine
MARGARET L.Our pickup time was not met. The uhaul worker called and delayed the pickup time by 30 minutes which affected our movers and used up time that we had paid them. When I asked about the $50 refund from uhaul since the guaranteed time was not met, she did not know what I was referring to.
Erin B.Wonderful service and very accommodating women who helped me. Great service here every time.
Eric O.Nothing first time experiencing a rental online it was great
Jimmy M.Below you will find my rental from U-Haul at one stop I was charged repeatedly without my permission now totaling over 200 more than I was quoted and charged for in the beginning they did not tell me I posted a complaint and I was told that a supervisor would get back to me no one ever did do not rent here it's a scam 15' Moving Van Total Paid:$200.65 View Pick-up Location:One Stop Ship & Move-Tucson, AZ Purchased On:4/2/2021
DARCIE H.Jane was very nice and friendly and she made the experience of renting the truck easy !
ALEX T.It was hard to unclock the lock.
Fnu A.Don't know if this is for the drop off location or pick up location but with a one way travel it would be nice to not get confused. I was told by uhaul in Gilbert that I could drop off at any Uhaul and then the next day I receive a phone call/text to return the uhaul to the uhaul on Broadway when I literally have a Uhaul 2 min away from my house vs on Broadway 25 min away. Thank you. (The location I was gonna drop off at wasn't one on the list so we chose the option that says that I don't know the location) overall experience was great and staff at both locations were wonderful.
Melissa S.Counter staff great. Shown Tire spec shown was 80PSI, cold. Actual cold 67 PSI Left front, 71 right front.
NICHOLAS K.Would advise no ramp on ten foot trucks but all in all great service thank you
ARMIDA L.I have been renting U-Haul's, dollys, etc. from Jane for a long time. Her service is the best!
ELEONOR L.It was fine with us.
THOMASA R.We were charged an extra $120. This has been placed on our debit card. No one explained why. No one has returned our repeated phone calls.
shirley K.Everything was ok. Thanks
Alejandro R.Smooth and helpfully, polite as well.
Henry C.All aspects of the rental were explained clearly. Information provided via email streamlined the pick-up the vehicle. Staff were a pleasure to work with.
Jane C.It was a busy day so it's difficult to know how it typically runs. I reserved a pick up time based on what the hours said on line, but received a call the night before saying that location wouldn't open until 10. I was glad to still be able to get the size truck I wanted, but was disappointed to find out that I would get an even later start on a 108 degree day. The owner of the location was friendly and helpful, but the process was not easy.
ANDREA L.All around nightmare with this rental.
LISA H.Great experience for my move.
Jennie R.Dial back the deodorizer in the cab.
JOHN T.Construction makes it hard to get to the facility. Homeless people living behind the building. I do not feel safe dropping off the equipment and leaving it open.
LISA T.When we took the truck back, the location was closed, so I figured I would have to come back the next day. A family was standing outside, however, and the lady asked if we were returning the truck. When I answered yes, she pulled out her cell phone and proceeded to check me in. Now that's great service.
Michael B.Jane is always professional and awesome!
Eleonor L.I appreciate the 24/7 pick up capability, but the verification process was unexpectedly complicated and took way too long. Since the lock box was outside this meant standing out in the cold wind or hot sun for an uncomfortable long time. Please limit the amount of verification steps.
matt M.Jan was very friendly and helpful and efficient.
Kimberly E.Far too long to rent truck. 20 minutes to wait as agent got phone instruction in Chinese to process order. Even when I completed my online checkin they insisted on a photocopy of my Drivers Liscence and my credit card. Truck was ok but far from clean. Back was not swept out. They are trying but I would never use that location again.
Michael P.I think Jenna was her name and she was very helpful and friendly with the whole process of renting the truck. I even left a package and she called to let me know so that I was able to come back for it before I left town. Excellent customer service!
kathryn O.Jen was very nice, professional and helpful .
danielle P.I've rented a uhaul there 3 times this month. Great costumer service!! I will continue to use this location as my go to for all my moving needs.
Michael R.Jane is always awesome every time I need a rental!
eleonor edith L.Actually one of my best UHaul experiences ever. And I've moved a lot. Great attention to detail.
Sarah C.Took too long to check in and get truck.
mike M.Super helpful Great Service!
Martin B.Very friendly service.
pam O.Cab had a smell. Possibly smoke? Should be wiped down between uses but I guess when you're moving you're already in your work clothes. The business owners were very pleasant.
Mark R.everything was great and the staff was very helpful
BRIAN W.Uhaul is by far the easiest way to rent a moving truck
victor F.JEN IS AMAZING SPECTACULAR FABULOUS GENIUS FRIENDLY AND YET 1,000,000% PROFESSIONAL! BEST I'VE EVER RENTED FROM ANYWHERE! SHE DESERVES AGENT OF THE CENTURY AWARD!
Del H.This is the best rental place in town!
Randolph A.We had such a great experience at this location! The best ever. Jane was so accommodating and helpful. She is a wonderful person. Went out of her way for us. Would highly recommend! Will definitely use them again.
Bruce N.mileage on contract was not correct truck had not been sweep out.check out took a very long time
russell D.Thank you !
Scott B.I just love this lady, she is so professional and honest.
ELIZABETH C W.Jane is great.
RANDY A.Very courteous employees
Tim K.