Customer Reviews for Onyx Palace Car Wash
(U-Haul Neighborhood Dealer)

337 reviews

7655 S Vincennes Ave   Chicago, IL 60620

(773) 994-8971

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 12/5/2021: Closed

Services at this Location:

Contact Us

(773) 994-8971

7655 S Vincennes Ave
Chicago, IL 60620

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 2 pm
Special Operating Hours
  • 12/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent service with dependable equipment. I would highly recommend this Uhaul facility.

Clarence M. 
Rating:
3.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

The gentlemen who released the truck to me was very helpful and professional. I will be utilizing this location again. Also, the truck was new. Nice features. I usually rent a truck from Home Depot, but if you guys can figure out a way to lower that mileage money, you got a life long customer.

Deborah R. 
Rating:
4.0

I'll recommend another company. I was charged over $140 for a $19.99 promotion. Never recommending this to no one. I should have went on Craigslist for movers with this price.

Danielle B. 
Rating:
4.0

Customer did not leave a comment.

Vernon O. 
Rating:
1.0

They charge my card for 50 miles and I didn't do 50 miles and when I rented the truck he told me he had to put 50 on there and it will change when I bring it back and it didn't, also the truck was real dirty inside and in the back cargo area the app wouldn't let me take more than one picture that should be upgraded to take at least 6 pictures so you can show everything. Now I think uhaul should not let no one use they name if they can't take care of the trucks this why I rather go to a uhaul office . And I asked to go to 300 East 95th street so I don't know how I ended up over there anyway.

Raylon P. 
Rating:
5.0

Customer did not leave a comment.

Melanie H. 
Rating:
5.0

Customer did not leave a comment.

Atresha W. 
Rating:
1.0

I was charged $143 twice. My bill was $76. I would like my funds returned.

Kenita C. 
Rating:
5.0

It was just a little dusty please wipe down

Monique S. 
Rating:
5.0

Customer did not leave a comment.

Gina T. 
Rating:
5.0

Customer did not leave a comment.

tonya M. 
Rating:
5.0

Buy me lunch

ANGELA H. 
Rating:
5.0

Everything was perfect! Service was professional and friendly.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Lynnette H. 
Rating:
1.0

The guy who registered us was a complete asshoe you guys need to reevaluate the owner of this location

ROOSEVELT M. 
Rating:
5.0

no comment..

Gwendolyn R. 
Rating:
5.0

A1 Service

Robert W. 
Rating:
2.0

The cargo van had a stinky smell and the interior was not clean.

Quiana B. 
Rating:
5.0

Customer did not leave a comment.

LADORA G. 
Rating:
5.0

Robert was excellent great experience, I was in and out

Cortney S. 
Rating:
3.0

Customer did not leave a comment.

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE G. 
Rating:
5.0

Rob was extremely helpful in assisting us with all of our moving needs!

Delanie D. 
Rating:
3.0

Trucks need to be cleaned and sanitized especially since Covid 19 is raging.

LAVELT M. 
Rating:
1.0

⁷bad people bad location

BRUCE M. 
Rating:
3.0

Robert was the Representative who was rude if you asked a question he rolled his eyes the answer with a sharp no for example I had a tow he tried to tell me I had to take my tow at the time of Pick up I informed him that's not the way it was scheduled, check it out. I asked could I would a dolly he said no quick a sharp

Doris E. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
3.0

Customer did not leave a comment.

Kimberly J. 
Rating:
1.0

No one stated to me about a grace period the person was rude arrogant I felt like he was disrespectful I will never use this service at this location.

Sonja G. 
Rating:
4.0

Sometimes, I know it can be Very Busy! But, make sure U Comeback to the phone when placing customers on Hold. And, the Staff was pleasant.

Gale R. 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn H. 
Rating:
3.0

The representative should be more detailed on the instructions.

Larry M. 
Rating:
5.0

Continue doing great business.

DAPPHNEE R. 
Rating:
5.0

Customer did not leave a comment.

Joselyne W. 
Rating:
5.0

Customer did not leave a comment.

Ewa G. 
Rating:
3.0

Have equipment and vehicle information updated accurately for accurate reservations online.

Rahsun E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly Y. 
Rating:
5.0

Customer did not leave a comment.

Walt W. 
Rating:
5.0

Customer did not leave a comment.

Derrick J. 
Rating:
5.0

The order process was simple. The vehicle was as expected. There were no unpleasant surprises. The pick up and drop off process was easy and touchless. I would rent from this location again.

Valerie C. 
Rating:
5.0

Customer did not leave a comment.

Tiera M. 
Rating:
2.0

I feel I got charged way more than I have ever been charged and I have been renting from u haul for years I got a 39.95 truck and didn't get the safe move and still was charged 209 dollars and only used 12 miles how is that possible

lynette J. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
1.0

Customer did not leave a comment.

Tobiloba O. 
Rating:
4.0

Customer did not leave a comment.

Percy M. 
Rating:
3.0

My truck had a hole at the roof of it & on the day of my move 06/12/2021 it rained & it the truck was leaking

Anstrictri J. 
Rating:
4.0

Make the amounts you (U-Haul - the company) agree to in the reservation the same amounts on the contract at the pick-up location. It is really frustrating (close to making a person angry) when you give them one amount on the reservation and then another amount when they go to pick up the vehicle.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Hal M. 
Rating:
1.0

Customer did not leave a comment.

laresa J. 
Rating:
5.0

Brian was so nice and helpful, I needed a truck and I call around no able to get one. Brian call me back and told he had a truck for me.

Adrian G. 
Rating:
5.0

Everything was good

barbara H. 
Rating:
1.0

I was charged again for some reason

Springfield A. 
Rating:
5.0

Very friendly and great customer service I rate them 5 stars.

DEMETRIUS C. 
Rating:
5.0

Thank you for your services. Great for the area. Thanks again.

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

MIKEL M. 
Rating:
5.0

My Original pick up location was 1650 e 71 got there and the truck I reserved the customer did not return it on time the young lady search until she fougtb me a location that had what I need and much closer to my destination the customer service at both location were very good

MEALNEE W. 
Rating:
5.0

Customer did not leave a comment.

Jerome L. 
Rating:
3.0

Customer did not leave a comment.

Maurice L D. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
4.0

Customer did not leave a comment.

Ricky H. 
Rating:
5.0

I would love to thank Robert for a pleasant experience.

Tara E. 
Rating:
5.0

Just keep during what you're doing

Helen E. 
Rating:
3.0

This was my first time renting a U-Haul and the gentleman who assisted me was very polite and professional. This really matter to me because the neighborhood was kind of sketchy. I will definitely rent from there again.

Olivia P. 
Rating:
5.0

The worker was nice and very helpful there want above and beyond to help me customer service was excellent.

patrice M. 
Rating:
3.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Keep up your excellent

Jacqueline M. 
Rating:
4.0

nothing

NORMA H. 
Rating:
4.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
1.0

Better customer service & Receipts on hand!!

Marquita M. 
Rating:
4.0

Customer did not leave a comment.

Courtney S. 
Rating:
3.0

Your pricing is a bit expensive

Phatima L. 
Rating:
5.0

Very satisfied

Tisha H. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
5.0

Customer did not leave a comment.

sherman L. 
Rating:
4.0

It was a good rental experience. I would use them again.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Glenn T. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
1.0

The inside of the truck was very dirty and not clean also the gentleman didn't walk out and inspect the truck when we went to pick it up to reassure that everything was in working condition. Customer service was not at all what I thought it should be and very disappointed with my experience with u-haul.

Larnel L. 
Rating:
5.0

Customer did not leave a comment.

Jeaneen H. 
Rating:
5.0

I was totally satisfied with the service I received. The employee was pleasant, patient, and answered all of my questions.

Diana B. 
Rating:
3.0

Customer did not leave a comment.

Raymonia O. 
Rating:
5.0

I had a good experience from pick up to returning the truck. Thank you...

James L. 
Rating:
2.0

Hi my name is Gabriel, owner of MoveMania Inc. This was neighborhood U-Haul affiliate. U-Haul must need to be more involved with the associates that bares their brand. I'm a small business owner of a moving company, and I'm a frequent customer of U-Haul. Let's start here....I requested for online for a 26 footer truck, and the nearest facility was Onyx car wash, on the Chicago Southside. I waited 35 minutes, for the car wash facility to open even though one person was said to be inside and they were to open at 9a, which inconvenienced me getting to my customer on time. No one answered ever answers the phone during business hrs. Someone finally opened the door after an employee standing was also waiting outside for to be let inside, as he was banging on the locked doors to indicate to whomever was inside that their were customers waiting. The door was unlocked as a gentleman let us in, however he seemed to indicate to someone on the phone he was leaving and he couldn't process because of prior engagements. Shortly afterward, He then proceeded to process. I requested for an extended time to return the vehicle at 6p, because initially he stated to return at 3p. Then after giving my Id and credit card information to the gentleman, he took me outside to the vehicle. He never walked me through the vehicle inspection, even after I asked him about the paperwork, he suggested that I go look for myself, for the mileage, inspection and so forward. He then took a small luggage bag, locked the doors and continue walking down the street. I did the service returned to the lot dropped the vehicle off 2 hours late, afterward only to be hit with late vehicle return charges, which I wasn't aware of. I called the U-Haul 877 number and spoke with a customer service representative to address my concern of the late fee as well as bad service and the rep stated because it's a neighborhood facility, it's little he can do to accommodate me, far as the late fee which I felt like it should've been waived. With the lack of information and help from this facility and mishandled staff, I feels as if the associated facility not alone failed me, but Uhaul as the brand failed with the lack of support thereof. I want to know in conditions such as this what is U-Haul willing to do to properly handle with situations such as this to accommodate consistent customers/partners of U-Haul??? I can be reached at +17734194957

Gabriel F. 
Rating:
1.0

I was disappointed in the fact that I filled out pre-rental info to avoid the long drawn out office experience. It didn't seem to matter at this location. I was the only customer and it still took over 30 minutes for me to answer questions that I feel uhaul agent already had answers to.

Marques B. 
Rating:
5.0

Nothing I can think of right away. Service was right on time.

Larry Y. 
Rating:
4.0

Nothing everything went great

Elayne R. 
Rating:
1.0

Immediately fire the person that works there!

Eva T. 
Rating:
4.0

Customer did not leave a comment.

Carol K. 
Rating:
5.0

Customer did not leave a comment.

Marquesa S. 
Rating:
5.0

Customer did not leave a comment.

Alice D. 
Rating:
1.0

Horrible service! Unsafe conditions!I have used Uhaul for over 30 years but because of this experience I will use Penske from now on. I will also tell everyone I know to switch to Penske as well.

dawn W. 
Rating:
1.0

Better customer service at that location on 76th and Vincennes

otis M. 
Rating:
5.0

Customer did not leave a comment.

DEWAIN S. 
Rating:
1.0

Customer did not leave a comment.

Annette V. 
Rating:
5.0

No comments

jeffery J. 
Rating:
3.0

Service was excellent

Briggette C. 
Rating:
1.0

I feel as though I was overcharged and I didn't keep the truck long enough to complete my task

Ladeyiha R. 
No reviews have been submitted for this location.

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