Customer Reviews for Outback Cycle & SUV Accessory
(U-Haul Neighborhood Dealer)

132 reviews

802 Seagraves Rd   Brownfield, TX 79316

(806) 637-4405

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(806) 637-4405

802 Seagraves Rd
Brownfield, TX 79316

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SIERRA W. 
Rating:
4.0

Started to think i wouldn't get a trailer when wanted. Got one worked out great thanks to robert staying on it great job to all uhaul crew.

ROBERT M. 
Rating:
5.0

Very professional

DENNIS ALLEN M. 
Rating:
5.0

Keep up the good work!

EARNEST H. 
Rating:
3.0

Customer did not leave a comment.

Bee T. 
Rating:
5.0

very nice and helpful

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Betty K. 
Rating:
5.0

The guy here called to let me know everything was alright with the return. Thanks

Nathan T. 
Rating:
5.0

Pull great very neat and clean loc

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Johnny L. 
Rating:
5.0

Very helpful great atmosphere

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

KEWAL B. 
Rating:
4.0

A quick review of the equipment.

Susanna V. 
Rating:
5.0

Robert was very pleasant. Went out of his way to make for a great moving experience

Juaquin R. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Lois D. 
Rating:
5.0

Staff was friendly helpful and kind

gena M. 
Rating:
3.0

Customer did not leave a comment.

Sheri C. 
Rating:
5.0

Customer did not leave a comment.

loren D. 
Rating:
3.0

There were approximately 12 uhauls varying in size, I requested the biggest one available as from a far there seemed to be 6 parked out front, but the gentleman helping me out said there was no way I could get any of those because they were reserved and charged me $150 for your $19.95 deal and I only used it for 7 hours. Seeing as how I was in need I had no choice but to aquire this expensive unit. I moved down the street from this u haul location and all day yesterday and today none of the other units were being utilized so I felt taken advantage of and lied to because I was told the bigger units were gonna be out of town.

angel C. 
Rating:
3.0

Customer did not leave a comment.

Claudette B. 
Rating:
5.0

Customer did not leave a comment.

coleman C. 
Rating:
5.0

I had a great exprirence could not of ask for better

audra B. 
Rating:
5.0

Customer did not leave a comment.

Myron C. 
Rating:
5.0

Robert was kind and helpful. He made the whole rental process easy and convenient.

Treon M. 
Rating:
4.0

Customer did not leave a comment.

Buster B. 
Rating:
3.0

Easier location signage for lock box.

Cristy T. 
Rating:
4.0

Customer did not leave a comment.

Chelsea S. 
Rating:
2.0

Drop off location was hard to find

Juaquin R. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
4.0

The truck we rented had been hit several times. It tracked to the right severely and is very dangerous to try and drive. I hope you pull it out of service and have the alignment, gas gauge is not working., and it needs new tires. We had to fill the tires with air everytime we filled up.

Tonjia K. 
Rating:
3.0

Kind folks on the receiving end; no problems. Gentlemen stated the truck I drove should have been retired long ago. Informed and showed him the problems and safety issues previously mentioned. Did not request a discount, but should have been offered something for my troubles.

Jeffrey G. 
Rating:
5.0

Good customer service. The gentleman explained every detail on how much more I was getting charged. Something they should had done at the pick up location.

Criselda F. 
Rating:
3.0

Computer didn't work for some reason. Had to talk to someone else to complete contract.

JERRY H. 
Rating:
2.0

I did not appreciate having to drive an hour to drop off the equipment, when there is a U-haul store 5 minutes from my home .

David L. 
Rating:
1.0

Customer did not leave a comment.

Josiah K. 
Rating:
5.0

To hoops to jump thru on the web site- next time just go into and let the guy do it !!!

Steve C. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA E. 
Rating:
3.0

Very accommodating.

gail C. 
Rating:
3.0

I won't be renting from again. I rented an extra day won't be refunded back. Around 80 dollars I'm missing now. I'll just be paying movers now and I'll put poor reviews for uhaul on al that I find

Mikl B. 
Rating:
5.0

Great place to do business!! Could not ask for anyone better!!

Johnny R. 
Rating:
5.0

Customer did not leave a comment.

mark N. 
Rating:
1.0

Very bad service

an H. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

Adrian B. 
Rating:
3.0

Customer did not leave a comment.

GARY M. 
Rating:
1.0

The drop off location was confusing and using the website to complete the drop off didn't work. It has been over a month and the money has finally been charged from my account for an extra day rental. I am still waiting to hear back on why I had to drive 2 hours out of my way to pick up a tow dolly when there was one parked right next to the truck I was picking up. The reservation had been cancelled earlier that day and yet I still was not allowed to take that one. The entire uhaul experience was horrible and I will not be recommending anyone use this company. I will not be a uhaul customer ever again.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

The office was hot , dirty and very unproffessional.

Julia P. 
Rating:
4.0

Customer did not leave a comment.

Jerald S. 
Rating:
5.0

Customer did not leave a comment.

Wilma L. 
Rating:
1.0

The office and garage are run down, dark, dirty, and scary.

Nathan M. 
Rating:
5.0

Good people good service.

Kewal B. 
Rating:
5.0

Glad to have this in our small town. Easier and cheaper then having to drive to Lubbock.

lee B. 
Rating:
3.0

Customer did not leave a comment.

Les K. 
Rating:
5.0

Customer did not leave a comment.

fred G. 
Rating:
5.0

Customer did not leave a comment.

Brent F. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
2.0

Customer did not leave a comment.

Ben R. 
Rating:
5.0

Customer did not leave a comment.

ELOISA G. 
Rating:
3.0

Customer did not leave a comment.

mike G. 
Rating:
4.0

Reservations is not a good idea for anyone !!!! They are not professional and they don't care !! I would not recommend the state of Colorado for any U Haul ! We will move again in 6 months and will not consider U Haul at all !!!!

Melinda C. 
Rating:
1.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Robert and his guys got me hooked up and gone in short time, would use them again...!! P.S. and I'm not easy to please...!

Troy M. 
Rating:
5.0

Customer did not leave a comment.

BOBBY R. 
Rating:
2.0

They charged us a insurance policy we had no interest in. When my son picked up the unit the guy said "your dad wanted this". I never spoke to this guy and I had no interest in the insurance. Bullshit.

Amie A. 
Rating:
5.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

Customer did not leave a comment.

tommy D. 
Rating:
5.0

Customer did not leave a comment.

irene D. 
Rating:
1.0

Someone needs to visit this place. Very run down. Gentleman was very helpful.

GILBERT V. 
Rating:
2.0

My wife tried to use the restroom and it was filthy. Also there was only one sign by the street stating U-Haul. If I would not have seen the equipment hiding in the ally I would have never known that they rent them, they looked like they were there to be fixed.

CHRIS A. 
Rating:
4.0

Great place to do biz with

robert M. 
Rating:
3.0

someone that used it before had a cat in the truck , it smelled like cat piss bad. and when I was making sure I left it clean I noticed animal hair under the seat.

ANTHONY T. 
Rating:
2.0

Building was junky & far from organized. Owner was friendly but took quite a while getting us situated and chain smoked the whole time we waited.

MARIBEL J. 
Rating:
3.0

Customer did not leave a comment.

jerinne P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Not the most appealing or attractive location. Gentleman that assisted was helpful and got me on the road quickly.

KYLE C. 
Rating:
4.0

Customer did not leave a comment.

TERRY M. 
Rating:
5.0

The owner of the shop was great. He couldn't have been more helpful. He got me a great truck and the pads and dolly I needed. He was very, very friendly to work with.

DAVID P. 
Rating:
3.0

Customer did not leave a comment.

TODD H. 
Rating:
3.0

Customer did not leave a comment.

Penny G. 
Rating:
3.0

Customer did not leave a comment.

Skylar J. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
3.0

Customer did not leave a comment.

gary B. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
3.0

Great place to work with

robert M. 
Rating:
3.0

Customer did not leave a comment.

ROSIE M. 
Rating:
2.0

place was nasty - not to friendly at all- didn't do as ask to contact uhaul rep who called - still waiting on credit was told I was due

KENNETH WAYNE W. 
Rating:
3.0

place was dirty - referred him to a rep that called us to finsh contract as we where told we had a credit - finally got him to call but as of yet not revived credit we where told due us

KENNETH WAYNE W. 
Rating:
3.0

I got about 50 miles away from Brownfield and it said the truck was duw an oil change soon. Other than that it was a smooth move.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

The front windshield was dirty and needed to be cleaned with a bug remover spray.

JOSHUA K. 
Rating:
3.0

Customer did not leave a comment.

WELDON S. 
Rating:
4.0

I tried to rent a truck in lubbock. Uhaul emailed me and said they didn't have any trucks in lubbock but I could pick one up in brownfield. Next time I may try pensky or budget. Drove by several of their trucks sitting ready to be rented.

JASON D. 
Rating:
5.0

They were very helpful in getting the trailer checked in. The only problem is that they took my receipt that showed how much I paid to rent the trailer and I need it to turn in to get reimbursed from my work? They gave me a receipt that says $0.00 on it? Not the $375.00 that I need.

CHARLES L. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

Nona P. 
Rating:
2.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
No reviews have been submitted for this location.

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