They forgot to put the dolly in the truck. I will call to get a refund.Cynthia A.
Customer Reviews for Pacific NW Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is on me but the starting milage on the truck was incorrect in the hundreds place. I was charged an extra hundred milesPaul P.
Customer did not leave a comment.Ian G.
Only one person working and I had to wait twenty minutes just to get helped.James F.
You were excellent. Very helpful, great pricing and we will definitely recommend and use ourselves again. Top quality service. Shannon rocked this u-haul rental location! Thank you so much for a successful and uncomplicated move. Ken & RachelleKenneth F.
Did not assist with unloading vehicle from trailer. Generally unfriendly and asked us to park trailer in a difficult spot.Rebecca F.
Customer did not leave a comment.Cathy D.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Kelly G.
Local and very helpfulSheryl T.
The office could use some customer-friendly attention. Looks like a construction site office not accommodating for customer. Associate was really nice, though. She deserves some praise.Jarod N.
Great service!erik D.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Zachary P.
Shannon really helped me figure out what happened and how to fix it. Very helpful and very friendly!JILL LOUISE BLAC G.
Customer did not leave a comment.Byron K.
They were very helpful even with the language barrier.Chen Y.
Nice lady and good locationSheryl T.
Customer did not leave a comment.Shannon W.
Customer did not leave a comment.KEELY O.
Customer did not leave a comment.Creston A.
Customer did not leave a comment.Amy R.
Customer did not leave a comment.Corey C.
Our reservation was changed on us. We had to go considerably out of our way to pick up truck. Then had to pick up auto carrier in another place.Jeffrey A.
No improvement needed I had a great experience renting the U-Haul truck from this location. Thank youBarbra G.
Great customer service.....Jerry H.
Very nice and helpful, service with a smile...Jerry H.
Great helpSheryl T.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Claire S.
Everything went great.I'll be using this location again.george S.
Was overcharged for my rental, no answer on the phone.Thomas H.
The individual running this a Uhaul is friendly and courteous!Trever P.
Customer service was excellent. Will definitely use again just based off that. Friendliest and easiest U-Haul experience I've had. Thanks!!Brittany B.
too slow when there is more than one person waiting, mainly because their payment machine was down and (according to them) had been down for a while from U-Haul. Really nice lady though...Simon D.
Found this place on my ownPETER K.
Customer did not leave a comment.Joe S.
Customer did not leave a comment.mandy E.
Customer did not leave a comment.Amy W.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Kathryn P.
Customer did not leave a comment.Daniel O.
Fix the location on U-hauls map it shows the location in a different area than it truly is.Robert S.
Great & friendly staff!Nick W.
Nothing, it was greatHolly B.
I don't have any idea how it could be betterKarla G.
Have used you a couple times this last few months and had no problems. Had to rent a certain size for a one way trip. Wanted a different one but the one we got workedJUDY S.
Pay attention. Do job correctly.Johnathon S.
Customer did not leave a comment.Brenda L.
Absolutely nothing. The process was straight forward and the woman associate was very friendly and professional.Joshua A.
Customer did not leave a comment.Kelley R.
Friendly and helpful staff.JASON N.
Customer did not leave a comment.Tim H.
My agent was very professional and accommodating and very friendly , In the future I will come back to her for all of my U-Haul needs.jeffery J.
Customer did not leave a comment.Gabriel J.
This location doesn't actually exist anymore which would have been nice to know to avoid driving around Scappoose for an hour looking for it. Fortunately the person at the location was extremely helpful. Also would have liked for the original drop off place to have taken my truck instead of making me drive to the other side of town because they were â€œfullâ€Claire P.
Customer did not leave a comment.robert S.
Front office was very helpful. Had trailer hooked up to truck and ready to go when i got there.Kalen M.
Customer did not leave a comment.daniel F.
Customer did not leave a comment.Adam L.
Customer did not leave a comment.Beth W.
Roll up door is in need of lubrication as does the door latch otherwise great.Robert G.
Customer did not leave a comment.Tom M.
No improvements neededsherryl E.
Customer did not leave a comment.brad O.
This was our second location. The first location did not have the truck we had reserved and couldn't guarantee us one that day at all. After talking to uhaul our reservation was transferred to the second location but we had to take a smaller truck, wait an hour and a half and go to the next town over which resulted in more mileage. While we were happy with Pacific NW Buildings. We were unhappy with the overall uhaul experience.Justen J.
Customer did not leave a comment.William L.
Nothing needs to change. The lady was super nice and helpful. Price was fine. Overall a great experience.Christi W.
Customer did not leave a comment.John A.
Truck did not have a full tank of gas as stated on the contract. The oil change light was on. I drove to the Tigard U-Haul and they were unable to reset it. They did spend time going over the truck and said it is good to drive.Michael B.
Customer did not leave a comment.ERIC H.
Make sure the customer has the correct trailer wiring adapter when picking up the trailer.Hank J.
Customer did not leave a comment.Tom M.
FFF. Friendly, fast, and factual. No hype, just service. This is where I requested to pickup the rental. I received a text telling me I would have to pick the trailer up 45 miles away when there were three locations within 6 miles of me. Why. A phone call cleared it up, but why put me through the work of correcting your mistake.Jack C.
In spite of me requesting the Scapoose location I was relocate to St. Helens with no suggested reimbursement in mileage. Thank you for switching it back. Also- 10' trucks apparently have no ramps though all other trucks do. Therefore my rental of a dolly was wasted money. And also that the truck is an incredible trip hazard with high deck and no ramp.Cyndie F.
more expensive than I expected for local travel. Mileage rate seems high.Bob G.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.Tom M.
Customer did not leave a comment.DAVID P.
Customer did not leave a comment.Rick G.
This address does not exist it is a field next to a goodwillSteve C.
Customer did not leave a comment.Leroy Bert P.
Shannah is great. We will be using this location every four weeks to rent a trailer to pick up food and other supplies at Costco for our Church's Day Care and Pre-School.Tom M.
Customer did not leave a comment.Ryan K.
Customer did not leave a comment.Erika F.
lower yhe priceJEANNETTE B.
The trucks need maintenance done on them.CLARISSA H.
Customer did not leave a comment.Patty L.
Hours of operation could be longer, and a more specific after hours check-in procedure would be helpful. Overall, a good experience. Thank you.Dean W.
Customer did not leave a comment.emily O.
Customer did not leave a comment.Marty T.
Customer did not leave a comment.George A.
Customer did not leave a comment.STEVE L.
Customer did not leave a comment.Tammy W.
Customer did not leave a comment.JENNIFER U.
I didn't find any need for improvement. Just like to thank the u-haul rep on duty, very professional she was a great help very knowledgeable offered many other helpful tools for moving. I only needed truck a few hours and had lots of help i was in and out quickly, upon my return she quickly did inspection of vehicle confirmed gas gauge and mileage returned to me refund due i was on my way. I have rented uhauls, cars, vans and trucks before never from such a pleasant person as i dealt with this day. I left totally satisfied fairly treated. I don't remember her name (sorry) but kudo's to her. ThanksALBERT P.
The trailer appeared to be very old, certainly wouldn't win a beauty contest, but it towed very well and got us where we needed to go.TIMOTHY K.
I had to go to this location to get a truck, even though I had a rental at another place reserved. Not only did I have to pay more, when I complained, I was told I could go without. This was not my fault, I had a reservation.Laura B.