This was my first time getting a U-Haul after hours in a pickup location. The area is not well-lit after dark and cell reception is not great. It would be helpful if the person picking up at this location knew to only look for one truck and not a fleet of them (which is what I expected), and to be in a location where the cell signal is strong since you have to check in to pick up vehicle from your phone once you're there. It made uploading pictures difficult as I had to find a spot that would accommodate that upload.Heather C.
Customer Reviews for Padden Parkplace RV & Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael M.
Padden Park Place and Manager Zach took really good care of us for many years. Our only reason for leaving was the need to move our 5th wheel trailer to Thousand Trails Seaside into an annual usage site so we do not have to load up and tow trailer now that we are 79 and 80 years old. Job well done Padden & Zach.THOMAS M. | Overall Experience
Customer did not leave a comment.PAUL B. | Overall Experience
I’ve used this storage facility twice and both times were good experiences.Dale B. | Overall Experience
I finally found the key lock box mounted to a fence. There was not a U-Haul office in sight. There were no personnel at the site. The local phone contact finally said they were open one day a week?? They changed my drop off location twice. Between the changed location and getting off the freeway during the rainstorm I probably put on an extra 10 miles. It was a crappy rental experience with poor service but you guys did manage to charge me for the extra miles in an expeditious manner. At least there is efficiency in one area.Stan M.
Zack was great. Helpful and flexible. Facility is fenced, locked, under a roof and well-managed. Prompt response to communications, accessible.Sandra T. | Overall Experience
Customer did not leave a comment.RICHARD DENNIS W.
Customer did not leave a comment.matthew b. | Overall Experience
Very friendly, convenient, felt secure.Michelle D. | Overall Experience
Customer did not leave a comment.Maura M.
Customer did not leave a comment.Sarah P.
Was good we just moved out of the area, no longer neededDrue K. | Overall Experience
Even though hours didn’t work for me they were always nice and conveniently texted when requested to do soBRENDA B. | Overall Experience
Such a great place to store our RV. Air, water, garbage. Makes coming back from a trip real easy!SPENCER S. | Overall Experience
The main office staff Zach was very helpful and kind.LAKE CARRIE J. | Overall Experience
Customer did not leave a comment.TERRY D. | Overall Experience
I was very satisfied with this facility and Zach was very helpful and pleasant to work with.Dan G. | Overall Experience
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.PENELOPE S.
Customer did not leave a comment.KEN M. | Overall Experience
Customer did not leave a comment.VIC O. | Overall Experience
The app sucks. It had to reload my information over and over and retype my login information multiple time. Seems like the app is harder to use than the website.Scott F.
Windshield Gasket broken. I drove ten miles but charged 5.6 gallons?Victor H.
This place is somewhat hidden off the road. I live in the area and did not know it existed. Needs more signage.Keith M.
We will be back in March, we will be traveling after the first of the year. Zack was so helpful when we moved out.RICK & DANITA T. | Overall Experience
I would have stayed, but getting some work done on my trailer and it will be awhile before I get it back. Also, hoping down the road a covered area will open up because that is what I really need.BRANDI B. | Overall Experience
No complaints. Staff was courteous and helpful.SCOTT S. | Overall Experience
Very pleased. Hope to use the storage again next summer.BARBRA R. | Overall Experience
Customer did not leave a comment.SHIRLEY P.
Thank you. You guys are great. We always felt our RV was secure there.LINDA TONY M. | Overall Experience
Extremely helpful staff.DOUG M. | Overall Experience
Chose this storage facility mostly for the convenient location, pricing, and last-minute availability but were extremely satisfied with the service and security. Highly recommend!RAYMOND T. | Overall Experience
The services this location has are limited (no moving supplies, no hand-truck or dollies. Also, they are only open 5 hours a day.). But they treated me well and fairly, and I appreciated that. The U-Haul website does not make it clear that the customer must take pictures of the odometer and gas gauges, the interior of the back of the truck, and location. The customer has to view the video to get those requirements; I have an older smartphone, and didn't think I could view the video, so I just skipped over it. If you *want* these photos, make it more clear on your web page, in *TEXT* on your web page.. Don't ask your customers to watch a video they may not be able to view.MARSHALL S.
Truck was not ready & then I got the run around & then double charged on top of thatNathan K.
Zack , who helped me did a GREAT job!Robert A.
Customer did not leave a comment.John S.