Customer Reviews for Palouse Move & Shine
(U-Haul Neighborhood Dealer)

175 reviews

5825 S Palouse Hwy   Spokane, WA 99223

(509) 866-5302

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 866-5302

5825 S Palouse Hwy
Spokane, WA 99223

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRIAN Y. 
Rating:
3.0

Had a 10:00am reservation I made the week before! Was called a half hour before pickup that it wouldn't be available until 12:30pm. Also was charged $8.00 extra for insurance I had declined when I made the reservation.

Michael J. 
Rating:
3.0

Customer did not leave a comment.

Glen S. 
Rating:
3.0

Customer did not leave a comment.

Christian C. 
Rating:
2.0

Cab was dirty. Showed the oil needs to be changed. The young lady that waited on me was very pleasant and knowledgeable.

THOMAS S. 
Rating:
5.0

Thank you so much!

CRYSTAL DAWN K. 
Rating:
3.0

After driving the truck I found out that their was a water leak coming in the cab through the seat belt shoulder harness also found that I had water that came in the back right part of the truck that was leaking water as well.

Jeffery W. 
Rating:
4.0

Customer did not leave a comment.

JAZMINE E. 
Rating:
5.0

Great, friendly service.

THERESA S. 
Rating:
5.0

You are pretty rite on. My experience was very good. I rented from dif location and can't say the same

Mary J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Help this location stay nearby when they have to move off property (it was sold, and building is being torn down).

JOAN ELIZABETH S. 
Rating:
5.0

Great service

Scott B. 
Rating:
5.0

Agent very helpful and friendly.

Stuart D. 
Rating:
5.0

Very helpful and accommodating. Thank you for this simple rental!

Gina B. 
Rating:
5.0

Customer did not leave a comment.

DENA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
3.0

Vehicle pick up schedule for 8am and the store clerk showed up to work 10 minutes after 8.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

VERONIKA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

This was the best experience I've had with Uhaul and I've been using them for 10+ years. Definitely would recommend this location to anyone, they were awesome to work with.

RANDY JAMES H. 
Rating:
4.0

Figure out how you can gas up returns at reasonable prices to alleviate busy movers time. All in all, a very good experience at this location.

FRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

NATALIE S. 
Rating:
4.0

Customer did not leave a comment.

Ron K B. 
Rating:
5.0

The padlock that came with the truck when I picked it up confused the staff at the drop-off location - according to them, padlocks and combination locks don't come standard on the trucks. The matter was resolved quickly and without incident, but ensuring protection measures are consistent across different locations would mitigate future confusion.

David A. 
Rating:
5.0

Customer did not leave a comment.

ERIK S. 
Rating:
3.0

As of this typing I still never received my final statement/receipt of what was charged to my account. I dropped off the truck at about 2:15 & was told that she was finishing another order and that within 30 minutes she would mark that the truck was returned and I would get my receipt.. via email or text..

STEPHANIE P. 
Rating:
2.0

People were nice, truck was fine although it had a tire pressure warning light on. My issue was with the disorganization and computer problems the staff seemed to have. I had to give them my credit card number 3 times-each time they repeated it back out loud-seems like there could be a safer more private way to do that. I asked on the phone and in person what the approximate cost would be-due to the disorganization not only did they never tell me, but I hung up the phone/left the office having not asked them again so not knowing what the charges might be (ie rental is 19.95 and 1.29 per mile etc) My husband said he was about to call and make sure I was okay it had taken so long. Again, the staff was nice but it was not a great experience overall.

KELLY ANN G. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
1.0

Both upon arrival and drop off the app for mobile pick up did not work. We had to wait 20 minutes each time for the app to work. The gentlemen that was living in the motorbike behind the building was minorly helpful as he was in a bathrobe and offered to manually check us in (“if it doesn't eventually work”)after I informed him the app wasn't working. Unless it's winter and we don't want to go down the hill we probably won't use this location again.

Collin V. 
Rating:
2.0

I booked the truck online several days prior. When I got to the store, the truck I rented had already been rented to someone else. They had another truck available, but that was listed as "out of service" due to a repair. I waited around for 30 minutes while they worked it out. I am a senior & nobody at the store was wearing a mask per the statewide mandate. I felt unsafe the entire time. The windshield was filthy. Fortunately, it cleaned off easily with the windshield washer. I am very disappointed at the service I received. Your processes need to be improved.

MICHAEL K. 
Rating:
5.0

I have rented UHaul trucks in so many states over the years and this was perhaps the best experience I have ever had. The process was quick and easy, affordable and Rhonda was very friendly, helpful and accommodating. I'd recommend the Palouse UHaul to anyone!

JULIE GAIL L. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY W. 
Rating:
5.0

Dealt with them two times and each time was a great transaction. Thank you!!

David M. 
Rating:
5.0

Super-easy! In and out in under 5 minutes. Best U-haul experience I have ever had.

David M. 
Rating:
4.0

The national computer was not performing we had a delay of at least 30 minutes trying to check out a trailer. The agent was very polite and handled the problem as best as she could.

BARRY C. 
Rating:
1.0

I was not treated right.

WILMOT M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Darin B. 
Rating:
3.0

Customer did not leave a comment.

KEENE L. 
Rating:
5.0

Customer did not leave a comment.

Deidre M. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Will rent from this location on our next move. They were very accommodating!

Jeffrey H. 
Rating:
5.0

Nothing, the staff was excellent!

Gregory D. 
Rating:
5.0

A perfect experience.

LEONARD L. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Quick and easy on the south hill, loved it!

Julie Y. 
Rating:
4.0

Please wear a mask since covid19 and masks are required inside any business during this time.

Darian R. 
Rating:
2.0

Myself and two other individuals had a Uhaul reserved for 9/19 @ 8am. We all promptly arrived on time to pick up our uhauls to find that no one was there. We all waited for about 30 minutes before someone showed up. Then when someone did he had no idea how to use the computer and couldn't help us. When asked if he could call someone to walk him through the process, he responded with someone will be here soon. About 8:45 the lady who could help us walked in. No discount was offered for the delay. She kept saying how she wasn't awake yet and tired. Which was very frustrating considering we were all on time and had moving to do. I will never use this store again to rent a uhaul and I will advise anyone considering to not use them. It was all poorly handled.

Nick H. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Thanks so much for your help on renting! (In person and phone tech support) The manager at the store was great with this rental and has been a pleasure to work with the multiple times we've rented (and will in the future) Many thanks to the customer support tech who patiently walked me through the Uhaul Online Reservation/Checkout system and website. Great Phone Tech Support! (The multiple location permission settings online using mobile Android Chrome seemed to cause me most problems, as well as a somewhat hidden selection button in the checkout/key lockbox access screens...minor issues for sure) Thanks again!

STEVEN ROBERT N. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
1.0

Showed up there and when I did the login online it told me that it couldn't access my current location and then location on my phone. It was on. Called and was on hold for about ten minutes. Hung up. Luckily my husband got his phone to get the location services to work. We find the truck. No lock box! I call and am on hold again for another ten minutes or so. They tell me that I have to go to another location since the lockbox is missing which was across town. There were plenty of other trucks there but I couldn't use them because they were all reserved for my 2 hour window which I find hard to believe. I told them to cancel it because we didn't have time to do that. We had to move a couch for my grandma and we only had a short window. Then I get a charge for $318! Terrible experience. Get it together! Don't use this location. If you can avoid uhaul altogether you should. I've had issues with them in the past.

Marjorie S. 
Rating:
3.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Berry F. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

CHIKA D. 
Rating:
5.0

Customer did not leave a comment.

Christel F. 
Rating:
3.0

Customer did not leave a comment.

Nancy R. 
Rating:
3.0

Another customer and I waited from 8 am (the posted opening time) until 9:15 before anyone showed up to open the office. At least five other customers showed up and left without renting during that time. When the young man got there, there were no apologies or explanations, he just acted as if 9:15 was opening time.

Al K. 
Rating:
1.0

Was supposed to be a one way rental and they switched contract to same location which ended up costing me time and i was charged extra mileage for bringing back vehicle when it should have been a one way drop off!

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Tina L. 
Rating:
3.0

With the u-haul app I was there over 2 hours trying to pick up my truck. With the help of the owner I did finally get the keys and on my way. I returned it 24 hours later and was charged for an extra day. Jeremy

Jeremy S. 
Rating:
3.0

Dropped keys in drop box afterward THEN discovered needs app to verify. I dislike having to use Internet and get out my phone and dicker around and click boxes and use data and stand there like an idiot in a location that doesn't even have good cell service. If a real person isn't on the menu, at least give customers an option they can use to return a truck that doesn't "require" a cell phone. Or, let them know at rental a cell phone is REQUIRED for return so at least it's not some kind of rude surprise. I had to call customer service to get past the Uhaul website crashing and simply return the truck.

GRAHAM G. 
Rating:
5.0

Great to work with!

Jim M. 
Rating:
5.0

NA -- Everything was perfect!

Jonathon G. 
Rating:
5.0

Customer did not leave a comment.

Dane P. 
Rating:
3.0

I turned in after hours so I have no rating here.

Kari K. 
Rating:
1.0

The truck was NOT clean at all! We had to drive 2 hours out of our way to pick up the uhaul when we originally had our reservation scheduled for our home town. When we got the call about this issue they were incredibly rude and threatened to cancel our reservation if I didn't comply with what they wanted. They refused to have us inspect it before driving off the lot. They forgot to give us a cord to connect the lights from the trailer to the Uhaul but because they didn't do an inspection I had to pay extra for the cord. We will NOT be using Uhaul EVER again!! I would rather haul my things by hand than use their "service" again!!

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

LISA BETH C. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
3.0

After driving off the lot, I discovered that the back of truck was not swept out. There was some broken glass and food items (think M&M's) left over from prior rental. Seeing this, I'm not sure if the cab of the truck was cleaned. My prior rental from a different location, had dated sticker in the cab, stating that it had been cleaned and disinfected prior to my rental. Hopefully this was just a one-time mistake. Other than that, the service was great. The checkout and return process was easy. I will use again, but confirm the truck was cleaned before driving off the lot.

Steven A. 
Rating:
5.0

The Arizona truck we rented is a bit out of alignment. So I had to turn the wheel to make the truck drives straight. Nothing against Palouse move and Shine though, it's not really their fault.

Ku-Lung L. 
Rating:
4.0

Customer did not leave a comment.

rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

My Truck Rental went so smooth, Tamara is so efficient at her job to make sure my transaction was done right. I have used this company before, and will continue to use them in the future.

Ricke A. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Service was great and location so convenient! Will definitely recommend highly to anyone looking to rent a truck or moving van!

Patricia M. 
Rating:
5.0

Excellent all the way

DOUGLAS H. 
Rating:
5.0

Approx gallons to replenish per contract is way off.

GERARD P. 
Rating:
5.0

On line check in along with the reservation process was simple and quick. I was in the truck and on my way within five minutes.

Lisa K. 
Rating:
1.0

When I went to pick up my rental truck and utility dolly, the staff informed us the size of truck we rented didn't have a ramp. We then asked to return the dolly and she agreed. We were still charged for the dolly and no return contact from them!

George F. 
Rating:
5.0

I was quoted a mileage rate of .89 and was billed for 1.09. This was disappointing since I changed my rental option. An extra trip with a few miles than we anticipated, only to find out the rate was even more expensive than we thought. ??

Rhonda S. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

All excellent , thank you

Harold B. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Taking Covid 19 restrictions into consideration, this location did an excellent job of both adapting and meeting my needs.

GEORGE Q. 
No reviews have been submitted for this location.

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