Customer Reviews for Palouse Move & Shine

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Palouse Move & Shine

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Teresa T. on

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I love the people and location where I rented...so friendly and the equipment runs great! I wouldl love to see them have one more van and one more 10' for rent but other than that, they are perfect! TJ

Dale N. on

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Sharp. motivated representative, very clean vehicle, well maintained

Scott S. on

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Had to provide personal information seven times while waiting 45 minutes to complete rental agreement. Employee had to call main office three times before we had to start the process over with another employee at the main office. No posted prices or explanation of charges. No written copy of the rental contract either before or after rental.

Josh J. on

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Josh J. on

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Sharlie S. on

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Picking up my track took over 2 hours do to your computer system, I had friends/family waiting to help me. Mark the owner tried to compensate by charging me only 50.00 instead of the 103.00 plus tax, Now I was charged from the drop off location, CDA-ID 60.00,on Monday and I have another contest with CDA. This is not the consumers fault it is U-Haul, I have reached out to owner Mark at the Palouse location, no return call back yet. I am not a satisfied customer at all. Sharlie Siron

Douglas S. on

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Very friendly and great service

Eric E. on

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Tianna B. on

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Stacee T. on

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Great experience

Delbert S. on

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The service and friendliness of the U-Haul personnel was top rate and I would definitely use the rental service again.

Timothy P. on

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JERRY N. on

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Shawn H. on

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NO OFFENSE TO WOMAN BUT BOTH LOCATIONS SPOKANE AND MOSES LAKE NEED TO HAVE A MALE ON SITE DUE TO LIFTING HEAVY OBJECTS AND MAYBE HAVE TOOLS TO PUT ON TOW HITCH OR BALL FOR TOWING. OTHER THAN THAT EVERYTHING WENT WELL AND THANKS AGAIN FOR GREAT SERVICES...

BETH A. on

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Super friendly and very accommodating. The team really took the time to help me find the best rental option for my untraditional needs.

Benjamin S. on

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The U-Haul app was terrible to use, it glitched more than it worked properly and we had to call customer service to both pick up and drop off successfully. Will never use the after-hours service again.

Myron W. on

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Lori S. on

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timothy S. on

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Ricke A. on

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Marc Fessler was so very helpful, and took care of every detail for me. The best moving experience my whole life, and I'm 64 years old. Will send many people his way to for their moving needs. Thank you for having such a dealer in your market area. Sincerely, Ricke Alfonso

Dawn D. on

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Charles P. on

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Briana O. on

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Pick-up and use of the truck was excellent. However, the return process is messy. The first step of the return is to drop the keys into the lock box. Then, the app requests photos of the interior with the odometer information. I had already dropped the keys back into the box (and had locked the truck) so it was impossible to complete. Ultimately, I knew that I had traveled approximately 16 miles, but could not remember the initial odometer amount. With the doors locked, I had to guess the amount until the app told me I had traveled 16 miles. The return process is not conducive. The remainder of the experience, however, was great.

Sean O. on

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I took the free upgrade and that was very generous however I really didn’t need it and filling up the tank at the destination made me regret taking it.

Michael K. on

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We had some problems with the online return process, but the lady at this location was very helpful and got our problems resolved very quickly. She was incredibly nice to work with and I would highly recommend this location.

Heath B. on

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Very convenient. Thanks

Jim R. on

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Poor system for calculating gas consumption.

Jeff H. on

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Laura is a rock star. Took complete care of trailer location, reservation & hookup. Great customer service.

Ken A. on

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Great customer service and they had a very good selection of rigs available.

ED K. on

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Patty F. on

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donna W. on

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the system is difficult to navigate for 24/7 pick up

Shelley E. on

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Customer did not leave a comment.