If there is a change to the requested vehicle that the customer be provided a curtesy call and to provide options as we were updated from 20 ft to 26 ft and when I went to call the number I couldn’t leave a voicemail and when I was able to speak to someone there was no one from U-Haul to speak to and my pick up was mobile. The start of this U-Haul experience was not great as we requested this reservation 30 days in advance.
Alexandria S
Customer Reviews for Paola Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was some trash left in the truck bed that had to be removed prior to loading.
JOYCE GThey had trouble with the reservation at the store in regards to pick up and had to call. It took longer than we expected to pick up the trailer.
LONNIE SPicking up and dropping off was quick, the staff was helpful. And the tow dolly I rented was in a location that was easy to backup to.
Thomas MGreat to see U-Haul in Paola. Great location, great customer service!!
Ricky TRented a dolly, showed up, no dolly available. Made moving my appliances impossible
Jessica HPersonnel very helpful, I am disabled and they took care of hooking up trail when I arrived. Then unhooking and parking the trailer when I returned. I would recommend this location to anyone.
WILLIAM PO
Bobby BI was thrilled with the affordability of a trailer. With unlimited miles and 2 day rental it was a great deal.
Michael SNothing, it was a very pleasant expireance.
Judy RRobin, was the young lady that helped me get checked in. When I forgot my garage door opener in the truck she let me know and held it for me with my name on it so I could pick it up. I couldn't have asked for a sweeter person to help me.
Joshua NDon't know what you can improve on
KENTON T