Customer Reviews for Parkway Storage & Moving LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Parkway Storage & Moving LLC

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Sarahi N. on

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Dreyson W. on

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The gas tank was empty which was a big inconvenience and the cabin smelt like cigarette smoke extremely bad!

Sherri M. on

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Evan C. on

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The process for unlocking the vehicle with my smartphone was unnecessarily long and complicated. The tech was also clunky. Even though I’m a young person I would have preferred to just go in and get the keys from someone than go through that again.

Tyler N. on

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Fill the frickin' truck up with gas before giving it to the customer.

Alan L. on

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Lauren H. on

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phillip P. on

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Richard M. on

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Counter gal was nice and helpful and fast. Truck was filthy with food debris, and pet hair and rocks and dirt.

Steve C. on

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An employee got such and couldn't come in, so another had to cover last minute and the location opened a half hour late. There were a lot of people waiting for a long time to get their trucks.

Zackary V. on

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Everything was great

Brent P. on

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Brennan E. on

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Kameron B. on

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It was not the location that was a problem it is that I had to re-arrange all of my travel plans because the trailer I rented was not available on the day and time I reserved online. Then I had to change the pick up location of the rental as well. It created a lot of undue stress to have to find a way to rearrange everything and make it work.

David B. on

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I wish when I reserved the trailer I would have gotten a free month like I was told

Daniel M. on

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Richard E. on

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Wayne N. on

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Adam J. on

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Because of a mistake on the employees part our reservation time was shifted 2 hours earlier than we wanted it to be. To compensate for this we changed our moving plans to try and get done earlier and not have to pay for a second day of rental. We were able to do so and I literally returned the truck and keys before 10:30 am (they were due at 1pm). The really disappointing part of the story starts here when the location I dropped the truck off at just sat around doing who knows what for 5 hours until 3:00pm when they marked the truck as returned and charged us an extra $50 for a second day of rental that we didn’t ask for, want, or even use. Very poor experience, I will not recommend either location to anyone I know.

Kathy S. on

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Pauline A. on

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Klayton E. on

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We had a 24/7 truck pick up and the key wasnt in the box and the only reason we could get the truck is cause we caught someone leaving and they had to search for this because you didn't even contact them. We left 30 minutes after we were supposed to.

Douglas I. on

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Kris H. on

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Easy to get to location, nice folks running the facility

Curtis P. on

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JEFF K. on

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Thanks, every thing was very good

Zulma M. on

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The staff was really helpful and knowledgeable.

ken A. on

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Poor customer service when reserving the truck. I was told to pick up t 800am. No one showed up until 9am

Andre M. on

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poor costumer service, manager not helpful and charged 27$ of Fuel in a wrong way. Find a better way to drop off routine. Managers like those from this store can easily do things like that with the after hour droff system. Already have a file reference on against them to refund my 27$ .

MEREDITH P. on

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The associate who helped us was very efficient and helpful. My only complaint is that we could have used assistance getting the trailer hooked up. Otherwise, all was smooth and easy!

Stephen B. on

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No one was working the yard, only at the desk. Plus, I had to pay for an extra day because they're only open until 5pm, and they were in Orem, not Pleasant Grove.

Nathan T. on

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Lesley M. on

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Cindy R. on

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Stefanie P. on

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I did not end up moving in. Due the limited check in hours of the facility (that I failed to check) I had to use a different location so as to avoid insane truck fees. I would appreciate a refund.

kerry s. on

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I have had nothing but good things to say about Parkway storage from the minute we walked in! The staff was awesome and so helpful, the units were exactly what we needed!

TAMRA N. on

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Thank you for taking care of my things

CHERYL S. on

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Parkway Storage is an excellent facility. We rented multiple units over 3 years. Their staff provided excellent service. The facility is clean and secure. I highly recommend Parkway Storage.

Charles L. on

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I had no issues with my storage unit. This storage unit is very clean and has good customer services.

Tawni T. on

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Great Facility and customer service

NIDIA D. on

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I was only unsatisfied with the fact that I had requested that they change the weather stripping on my unit and that never happened. Most weather stripping needs to be change on all units.

TRISTAN T. on

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I don't know what you'd expect from your storage facility, but it is great and has all you need at Parkway Storage.

MARK R. on

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My rate was doubled without notification. It was done in a sneaky way.

Eddie B. on

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Thank you

anna h. on

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Appreciated the personable and individual attention and with-it-ness of Jen & Sierra in the office. They we so helpful!

Erica w. on

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Clean, secure, and really helpful staff.

KENNETH N. on

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The storage facility is excellent however having made the reservation through this website was a hassle and we purchased the wrong lock because of you. NOt cool.

DEVON K. on

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Clean, secure, convenient location, and well-staffed.