Customer Reviews for Parkway Storage & Moving LLC
(U-Haul Neighborhood Dealer)

232 reviews

1042 S Geneva Rd   Orem, UT 84058

(801) 223-9968

Location Hours

  • Mon: 1:30 pm - 5 pm
  • Tue-Wed: 9 am - 5 pm
  • Thur: 1:30 pm - 5 pm
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(801) 223-9968

1042 S Geneva Rd
Orem, UT 84058

Services at this Location:

Location Hours

  • Mon: 1:30 pm - 5 pm
  • Tue-Wed: 9 am - 5 pm
  • Thur: 1:30 pm - 5 pm
  • Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL E.  |  Overall Experience 
Rating:
5.0

I specifically requested a drive up storage unit. I called beforehand just to make sure it was available. I was assured there was a unit available so I reserved it. Few days later my husband and I came to sign a contract. We wanted to start moving our things that day but the front desk girl told us there is no lock for the unit so we had to wait till the following day. The following day I came to pick up the lock. I decided to drive around the property to locate my storage unit just to find out it was not a drive up unit but and indoor one which would not work for me at all. Upon arriving back at the office I found the front desk girl sitting there with her legs on the desk, absolutely unamused and what seemed like to me, I interrupted her show watching. I asked her to cancel my contract since she didn’t deliver what I specifically asked her for, which she responded to by asking me if I want to “move out”. I told her no, I wanted her to cancel my contract since I didn’t get to “move” any of my belongings into the unit. She failed to explain how to move into a unit like she assigned to us as well. I tried to open the door to the unit and it absolutely didn’t work. She gave us our keys and sent us our way without clarifying anything to us. We really did not have a good experience regarding her “professionalism” and an extreme lack of communication skills.

Natalia M.  |  Overall Experience 
Rating:
1.0

This was not me. I was 2 hours away in another city at work. Somehow someone is pretending to be me

Cameron S. 
Rating:
5.0

It was all good. Very helpful thru the whole process.

gary R. 
Rating:
1.0

They're thieves. They over charged me for gas even though I returned it at the same level. The place was dirty and in disrepair. It looks like homeless people are living in their attached storage units. Yuck.

Zack B. 
Rating:
2.0

My moving rental was not ready and did not have much gas ? Also my bank account were so overcharged with 3 diferents large amounts? When I called to let this know customer service said I will get that money back in a little of 3 days , but that's not happening yet ? I'll wait till this weekend otherwise I'll have to dispute those charges, also receptionist at this location haws very sweet and helpful. Only issue is about those charges to be honest I won't be able to recommend you guys if you gonna have hidden charges like this pretty scary situation.

Sara P. 
Rating:
3.0

They tried to charge me over $60 when online is says a small Uhaul is $18. I had to fight to get the correct price and finally after a half hour I was given the day rate of $18.

Marley S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Heber P. 
Rating:
3.0

They don't hook your trailer up for you, you do it yourself.

BRENT A. 
Rating:
5.0

Customer did not leave a comment.

trent A. 
Rating:
3.0

Customer did not leave a comment.

Chloe L. 
Rating:
4.0

Customer did not leave a comment.

Scott F. 
Rating:
1.0

No maks, rude, inconsiderate.

STEVEN A. 
Rating:
5.0

The $20 a day advertising seems dishonest as I only had the truck for 24 hours, and only went about 30 miles and it cost me $90 plus I had to pay the $10 in gas before dropping it off. It seems like going from $20 to $100 for three trips across town is a bit of a stretch. I didn't even pay for any of the insurance plans.

Bryce G. 
Rating:
1.0

Odometer reading and contract mileage out does not match. Got charged for extra 40 miles. Would never use a dishonest shop like this again.

Kei W. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH L. 
Rating:
1.0

I will never use Uhaul again. Extra charges and incompetent staff are the reason. I am furious!!!

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Brady K. 
Rating:
5.0

Excellent customer service!

PETER L. 
Rating:
5.0

Personnel was helpful and courteous. Went above and beyond

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Caitlin L. 
Rating:
3.0

It would be nice if there was a ability to return the U-Haul trailer after hours. Or if the U-Haul office is open before 9:30 in the morning

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

The staff at Parkway was the best, professional, polite, helpful and personable. Staff like this certainly make all the difference in the world, all the more reason for return business. Sincerely, Eric. Winston

Eric W. 
Rating:
4.0

The local receptionist was very friendly, knowledgeable about costs, and very fast- I had a truck and appliance dolly in less than 10 minutes. The return was absolutely painless.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Edward Henry P. 
Rating:
5.0

all was well. I liked how the engine handled the sierra nevada mountains and other mountain ranges. I was scared to drive over the mountains. But the truck handled the mountains fine.

EDWARD P. 
Rating:
3.0

Customer did not leave a comment.

KATHLEEN A. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

lavon M. 
Rating:
2.0

Please inform the customers that there is a mobile return On the Uhaul app to complete so they don't have to worry about getting a $200 fee.

Stefani M. 
Rating:
5.0

Customer did not leave a comment.

Glen Q. 
Rating:
2.0

When I picked up I ordered a hitch however they do not carry them so I had to go buy one.

JENYLYNN F. 
Rating:
4.0

You should use qualtrics surveys, they're better.

Alex H. 
Rating:
5.0

I liked the people, however the dolly rented was beat up, and and broken. It damaged my car when I loaded it because of a broken ramps.

CAMERON C. 
Rating:
5.0

Though this store did not have the trailer we reserved, they upgraded us to the next size for the same price as the next smaller size. The cashier was very personable and professional and made the process very easy.

PATRICK W. 
Rating:
4.0

Customer did not leave a comment.

Dalton M. 
Rating:
5.0

The attendant at the Utah location, even though she had recently had surgery on her foot and on crutches, she was a trooper. Very helpful.

ALFONSO R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
3.0

We dropped off uhaul when location was closed on a Saturday

ALYSA B. 
Rating:
5.0

The contract fuel level and the actual level was off. Contact had 7/8 and there was only a 1/2 tank. I had to put in $34 before hitting the road.

JEFFRY P. 
Rating:
1.0

Be fair with your customers be kind with your customers give your customers what you promise. Do not overcharge your customers do not make promises to your customers that you do not intend to keep. Do not charge your customers without their consent. Do not charge your customers beyond what they expect you to charge them.

EMILY W. 
Rating:
5.0

I have used this location a few times before and I am never disappointed. The place is always clean and I am in and out in just a few minutes. I would definitely use it again.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
5.0

Place was great, just hope that the staff is better prepared.

Marcos P. 
Rating:
3.0

Customer did not leave a comment.

Nolan H. 
Rating:
5.0

The local manager helped me every step of the way despite the drop off location being switched on accident by the U-Haul application. She helped me return boxes and I was on my way quickly! Best experience I've ever had with U haul

Matthew S. 
Rating:
5.0

This was the easiest and most pain-free rental I have ever had. This was in spite of my reservation being a little messed up, with another customer's name in one of the fields. This caused me to NOT. Accept the confirmation call an hour or so later. But, when I came to pick my truck up, the alert clerk got me into a truck on the lot in a few minutes... and comp'd me the same rate for a bigger truck. An amazing process, thanks to a smart and resourceful agent.

Jim J. 
Rating:
5.0

If there is a cancellation LET THE CUSTOMER KNOW. My previous pickup location just up the road 243 s Geneva rd in Orem cancelled my reservation because of lack of equipment which is fine I get that, but I received no notification until I was already there. I called U-Haul and Amanda answers the phone her quick responsiveness and securing another reservation so close is the only reason I still used U-Haul.

JOhn I. 
Rating:
5.0

The online reservation process was confusing and ended up telling me to go to one location online and then when I got to that location I found out that I was to pick up the vehicle at an entirely different location. I was not notified of this by email, text or phone. Also, I was not told beforehand that I would have to do an after hours return. So, there were issues that could be improved.

Matt S. 
Rating:
4.0

It was easy and efficient. Thank you.

Garrett V. 
Rating:
2.0

Half the miles were traveling from the location I picked it up at and to drop it off at

Megan B. 
Rating:
5.0

Being semi closed they were kind and helpful. They also were conscientious about social distancing

IVA C. 
Rating:
4.0

Customer did not leave a comment.

Lance M. 
Rating:
3.0

No uhaul representative at the location. Had to hook up ourselves and go find our own light plug adapter.

Drew H. 
Rating:
3.0

Just wish the secretary could of gave more information so costumer do leave with questions

JONATHAN L. 
Rating:
5.0

Customer did not leave a comment.

Heber R. 
Rating:
2.0

Customer did not leave a comment.

Sherri H. 
Rating:
5.0

Check the yard for the equipment, it has been there since Saturday. I just forgot to log on to return them.

Dean K. 
Rating:
5.0

Check The yard for the equipment it has been there since saturday. I just forgot to log on to return them.

Dean K. 
Rating:
5.0

There was a mixup in scheduling this time and it took a few minutes to get helped. After that it was fine as usual.

Dean K. 
Rating:
5.0

Everything was great.

Lynda O. 
Rating:
4.0

Customer did not leave a comment.

Everett O. 
Rating:
3.0

Customer did not leave a comment.

Julie R. 
Rating:
5.0

Nothing!! Fast efficient and friendly customer service.

Scott J. 
Rating:
5.0

I got there right at closing time, but the nice woman took the extra time to check me in anyway. She was great - great customer service. I wish I had gotten her name to share with you.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Janel L. 
Rating:
5.0

None at this time.

Aldo P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Nothing, everything went smoothly.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
4.0

Customer did not leave a comment.

Sarahi N. 
Rating:
3.0

The gas tank was empty which was a big inconvenience and the cabin smelt like cigarette smoke extremely bad!

Dreyson W. 
Rating:
5.0

Customer did not leave a comment.

Sherri M. 
Rating:
4.0

The process for unlocking the vehicle with my smartphone was unnecessarily long and complicated. The tech was also clunky. Even though I'm a young person I would have preferred to just go in and get the keys from someone than go through that again.

Evan C. 
Rating:
4.0

Fill the frickin' truck up with gas before giving it to the customer.

Tyler N. 
Rating:
3.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

Customer did not leave a comment.

phillip P. 
Rating:
3.0

Counter gal was nice and helpful and fast. Truck was filthy with food debris, and pet hair and rocks and dirt.

Richard M. 
Rating:
2.0

An employee got such and couldn't come in, so another had to cover last minute and the location opened a half hour late. There were a lot of people waiting for a long time to get their trucks.

Steve C. 
Rating:
5.0

Everything was great

Zackary V. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
1.0

Customer did not leave a comment.

Brennan E. 
Rating:
3.0

It was not the location that was a problem it is that I had to re-arrange all of my travel plans because the trailer I rented was not available on the day and time I reserved online. Then I had to change the pick up location of the rental as well. It created a lot of undue stress to have to find a way to rearrange everything and make it work.

Kameron B. 
Rating:
5.0

I wish when I reserved the trailer I would have gotten a free month like I was told

David B.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Wayne N. 
Rating:
1.0

Because of a mistake on the employees part our reservation time was shifted 2 hours earlier than we wanted it to be. To compensate for this we changed our moving plans to try and get done earlier and not have to pay for a second day of rental. We were able to do so and I literally returned the truck and keys before 10:30 am (they were due at 1pm). The really disappointing part of the story starts here when the location I dropped the truck off at just sat around doing who knows what for 5 hours until 3:00pm when they marked the truck as returned and charged us an extra $50 for a second day of rental that we didn't ask for, want, or even use. Very poor experience, I will not recommend either location to anyone I know.

Adam J. 
Rating:
4.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Pauline A. 
Rating:
3.0

We had a 24/7 truck pick up and the key wasnt in the box and the only reason we could get the truck is cause we caught someone leaving and they had to search for this because you didn't even contact them. We left 30 minutes after we were supposed to.

Klayton E. 
Rating:
4.0

Customer did not leave a comment.

Douglas I. 
Rating:
5.0

Easy to get to location, nice folks running the facility

Kris H. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Thanks, every thing was very good

JEFF K. 
Rating:
5.0

The staff was really helpful and knowledgeable.

Zulma M. 
Rating:
3.0

I did not end up moving in. Due the limited check in hours of the facility (that I failed to check) I had to use a different location so as to avoid insane truck fees. I would appreciate a refund.

Stefanie P.  |  Reservation 
Rating:
5.0

I have had nothing but good things to say about Parkway storage from the minute we walked in! The staff was awesome and so helpful, the units were exactly what we needed!

kerry s.  |  Overall Experience 
Rating:
4.0

Thank you for taking care of my things

TAMRA N.  |  Overall Experience 
Rating:
5.0

Parkway Storage is an excellent facility. We rented multiple units over 3 years. Their staff provided excellent service. The facility is clean and secure. I highly recommend Parkway Storage.

CHERYL S.  |  Overall Experience 
Rating:
5.0

I had no issues with my storage unit. This storage unit is very clean and has good customer services.

Charles L.  |  Overall Experience 
Rating:
5.0

Great Facility and customer service

Tawni T.  |  Overall Experience 
Rating:
3.0

I was only unsatisfied with the fact that I had requested that they change the weather stripping on my unit and that never happened. Most weather stripping needs to be change on all units.

NIDIA D.  |  Overall Experience 
Rating:
5.0

I don't know what you'd expect from your storage facility, but it is great and has all you need at Parkway Storage.

TRISTAN T.  |  Overall Experience 
Rating:
4.0

My rate was doubled without notification. It was done in a sneaky way.

MARK R.  |  Overall Experience 
Rating:
5.0

Thank you

Eddie B.  |  Overall Experience 
Rating:
5.0

Appreciated the personable and individual attention and with-it-ness of Jen & Sierra in the office. They we so helpful!

anna h.  |  Overall Experience 
Rating:
5.0

Clean, secure, and really helpful staff.

Erica w.  |  Overall Experience 
Rating:
5.0

The storage facility is excellent however having made the reservation through this website was a hassle and we purchased the wrong lock because of you. NOt cool.

KENNETH N.  |  First Impressions 
Rating:
5.0

Clean, secure, convenient location, and well-staffed.

DEVON K.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top