I'm new to the area and I know no one. I had never used UHaul before and was nervous, until I pulled up and met Lydia! I knew right then and there that God brought me to Lydia. I have no words for Lydia's kindness, professionalism and STELLAR knowledge of UHaul, products and information both for my UHaul rental and general questions regarding my new town. The truck was spotless, prices are great and from pickup to drop off was so easy, I will now always ONLY use THIS UHaul rental. Thank you and God Bless! Tracey DeVitoTracey D.
Customer Reviews for Paul & Jerrys Self Storage Unit II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lydia was wonderful, very helpful and nice, especially when there was a problem (had to do with corporate U-Haul, not her site).Charann S.
The agent was very helpful.Francis B.
The LADY was GREATFred T.
Very organized and friendly.Torr C.
Customer did not leave a comment.James M.
Customer did not leave a comment.Anthony D.
Be sure the previous customer fills the tank up and cleans up the truck the way they rented it.WILLIAM B.
Customer did not leave a comment.Tom R.
Older truck. Was clean and did the job.John J H.
Customer did not leave a comment.Deborah R.
Customer did not leave a comment.Doel M.
Customer did not leave a comment.connie S.
I think if we return the truck with way more fuel than we should have, we should be reimbursed some.Sheri D.
Nothing. From the beginning to the end, the lady was polite and knowledgeable. It was bad circumstances that put me in need of a truck, but your staff's help through the process made today easier.Dawn P.
please bring back the newer van,love,love,love the newer van, please bring it back,thanking you in advance.connie S.
awesome rep., very helpfulCONNIE S.
Customer did not leave a comment.PATRICK R.
Customer did not leave a comment.James M.
Nothing comes to mind except perhaps a pay raise for your great employee!!Michael H.
I had to wait an additional 30 minutes to get the keys in the pouring rain because she had changed the code and did not make me aware. I called and the owner did have someone call me right away. But it was just the fact it was raining and I tried the combination multiple times. Other then that it was a ok experienceJoy S.
The customer service at this U-Haul location was outstanding! You could feel the genuine concern and sincerity of their willingness to fulfill their customer's request, even in the last hours of the day. I did not feel rushed, or bullied into purchasing something I did not want or need. They were most accommodating to my needs and concerns; and for this I am most grateful. I would certainly refer my friends to this business. Thanks Paul & Jerry's Self Storage for the great customer service experience during a very busy & hectic weekend.Darlene W.
Excellent customer service experience! Very sweet and courteous. I will definitely come back and recommend to friends and family. Thank you Linda for your kindness!!,you made my day so much easier!!!LISA K.
I ordered for pick up at Paul & Jerry's I on US41. When I got there there was No truck waiting for me. I was told it was at Paul & Jerrys 2. It was 6 miles away, I was not compensated for the additional mileage I had to put on the truck. I ask to be compensated, but Lydia refused to help me. Very disappointed, and angry.Paul L.
I cannot say enough about the excellent service and courtesy given by PAUL & JERRY'S. On the other hand, I cannot say anything good about the lack of service or courtesy I experienced when trying to use your toll free number to secure a truck. The only reason I got the truck I needed instead of one twice that size your toll free Number told me I would have to accept is because I called Paul & Jerry's myself. I also have my storage at PAUL & JERRY'S. Everything is always clean and neat at the storage units. Ms Lydia is always ready to address my questions is a friendly and professional manner. Paul &Jerry's is an A+++ Company.Michelle G.
Lydia was so nice. She was knowledgeable and efficient. Quick as lightening, we were on our way. Check in was also quick.Jennifer D.
Customer did not leave a comment.Zulfiqar F.
While I did not experience any problems with the equipment that I rented, and it was clean, it was in deplorable physical condition for the price that I paid for rental. It had what looked like many years of body damage that has never been repaired, the passenger inside door handle that is used to close the door was broken off and you had to roll down the window in order to get enough leverage to get the door closed. Horrible advertising for your product. Over the years I have rented a lot of trucks but never a U Haul, I have always used Penske and never had a piece of equipment in this condition. I am sorry to say that I will be going back to Penske for all my future rentals. The people at this location were great to deal with and could not have been nicer, however my review negative review is only on the equipment condition and the location.Robert L.
Customer did not leave a comment.DOTTIE R.
Fast and effenitentTamara A.
Customer did not leave a comment.ROY C.
Lydia was very prompt in returning my call was above and beyond with her customer service. She needs a raise!!!ANTHONY T.
Customer did not leave a comment.Joseph C.
I was very satisfied with with them very nice to deal with, would rent from them aginLINDA K.
Lydia was very nice to work with. I was even able to switch my reservation date without a problem.ANGIE G.
Customer did not leave a comment.Mike S.
Found the customer service was good Would use u haul again Thank youJessica H.
Everything went smooth. Very nice and helpful.jennifer S.
Very fast and friendly service. Truck was clean and ready to use. I was not pressured into any extra purchases. Upon bringing back truck I was met outside so I could check out and be on my way. I would recommend coming here for your u-haul.Charles O.
everything was great. ThanksKATHY L.
Good experience.COLIN P.