Perhaps just post more info at site how to initiate pick up. I had no issues but another person was there standing around for a while thinking we were workers when we were there. Really enjoyed how simple the process was
Michael P.
Customer Reviews for Paul Brown Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was not clean
Kuriakose V.Still haven't received confirmation my receipt was fixed. Was over charged
daniel A.Very satisfied with the service provided. These is no need to change anything.
John T.vehicle was dirty inside Pickup took well over a hour with multiple technical issue using the mobile pickup, we had to call to get resolved with over a 60 min wait time Eventually got it fixed threw the chat only to encounter another issue , than we had to go back on chat to get resolved Drop off was not too bad Overall I would not use this again
Brian B.My phone settings would not recognize the location so there was a delay picking up but overall good experience
Sharon M.The guy was racist and difficult during the rental process (it took at least 45mins to an hour to get the vehicle)
PATRICK THOMAS M.Friendly helpful service
Keith B.Absolutely nothing it was perfect
FRANK M.Shop was closed, just dropped off Keys in drop box. Cakes customer service for help on stopping my rental timer and they were a great help
Megan P.What I agreed to for pricing was not what I ended up receiving at the end.!!! The Truck Share feature was not working because MY BOOKING was done INCORRECTLY . I waited over 72 minutes at the pick up location for the 800 assistance....she advised of rates that I had to accept as I has committed to people. Please call me for escalated service issues
GARY ROBERT S.Hi there do auto transporter come up for sale at any times
CECIL M.Place was easy to find! Plus, the guy at the desk was funny and friendly, haha. Would recommend this location for sure!
David Malcolm A H.Cannot think of one suggestion to improve the service.
allan M.not a thing. great experience!!
max T.Paul was very helpful as always
Sheena J.I called to check fir a better mileage rate. I was on hold for over 50 minutes and when I asked, they checked what vehicle I was renting and got a resounding NO. No deals for this vehicle and hung up. Was not happy with customer service.
Kelvin L.Truck had some bad leaks, was a rainy day and could only use 3/4 of the truck. Furniture still got wet and Had to mop out the whole truck before using. Terrible experience.
Shawn Y.The worker did not know how to operate the booking. He was very difficult to deal with/ if he is going to have UHAUL's on your behalf you may want o provide him more training for guidance.
Courtney S.Paul was excellent.
john W.I paid to rent a furniture dolly and there was none provided for me. Besides this, I showed up early, as requested to check in, and the vehicle I was supposed to rent was blocked in. I clicked through the alternate options and none were on site. Had to wait 15-20 minutes to get the vehicle out of the parking lot. The person in charge was friendly but wasn't overly helpful. This was my first experience and wasn't a great one.
Emily P.Please do charge correct amount from the customer. I booked for 1 day and I got charged for 2 days from my account. I got the money back but it made a very bad experience.
JUSTIN J.My speed odometer didn't work I didn't really feel safe after I left. I put the right amount of gas back and they said I didn't . Very upset
ALEXANDER J.Mr.Brown was very helpful and accommodating...will definitely be back .
BRAD M.I was charged $190 to rent the vehicle hauler and now they want $450 to bring the same trailer back to the same location. This is extreme price gouging
BRIAN J.Perform more wheel & tire checks in between rental customers. I had noticed the defect in the tire thankfully the morning of my trip before departing and had it taken care of.
Kyle B.Some confusion on my part when I booked on-line. I erroneously believed that the form "Your Shopping Cart" was my contract. When I reported to the pick-up location (The UPS Store), there was no record of my booking, and didn't have an Auto Transport. Bill the manager courteously called around to other outlets and found one with a trailor which he booked for me. All turned out well.
Paul V.Great service
Colleen M.Not all lights were working and rear door cable was broken.
paul M.Very positive and professional transaction. Will return for all future needs
LAURA S.Paul browns ... is one of the best places i ever went to for uhaul... he is always a great happy place and conversation is always pleasant.. thank you
JOHN O.I had a 26 footer & was going to drop off 50$ for gas I went 22 Kim's that was more than enough. However your system was charging me 190.00 for charges for not putting gas in it. The gas pumps were full & no where to park such a huge rig. You guys should take that into account . Paul's customer service was great.
ROBIN M.Hire a polite, professional sales person. This man was outright rude, He grunted and barked each time He spoke. He complained when asked the difference in price between bringing it back there at the end of the day or dropping it off at our destination. I chose to pay much more to drop it off at our destination and not see him again!!!! NEVER AGAIN
GLORIA C.Customer service was terrible, not enough gas in tank, transmission issues. Need experienced people for your pick-up locations. Trucks need to be better maintained. Not a great experience during a stressful time to begin with.
julie S.Had an awesome service with Paul browns automotive it was easy to rent And I would recommend them to my friends
kelvin C.very unorganized when trying to call and pay, also lack of customer service he was very rude I would not go back to this place for pick up
julie H.Excellent service and very helpful. Quick and efficient. I always try to rent from this location because they are so friendly and professional. Thanks, Brian
Brian C.Free coffee
STEPHEN P.I was happy with the service and my experience.Everyone i talked to on the phone were very professional.This is the second time i have picked up on Clarke Rd.They are great.
RIATH S.Personal service, cares about your rental. Called many times to verify all the details of my rentals. Good work Paul.
Wayne C.While returning the uhaul. There was another uhaul parked in the middle of the parking lot, making it difficult to park the our uhaul.
Sherrisse S.Customer Service was excellent. I was given all necessary information and will definitely go back to Paul Browns Automotive for all my U Haul Needs.
EDWINNA M.The uhaul itself did not drive smoothly the steering wasn't aligned
Joseph C.Customer service was a disaster and was full of unexpected charges. Procedures were explained poorly, my 5 year old nephew could've done a better. Would never recommend this location to anyone not even my worst enemy.
JASON P.This location is very unprofessional. Didnt have any furniture pads. Was given an ol oil soaked blanket. Trailer was burried in behind 4 others when i got to the location. It was reccommended to me to back in and hook onto chains to pull it out. Called me a liar when i told him i paid online. Would reccommend all to stay away from this location at all costs.
Terry W.The receipt I was told I would receive in my e-mail did not contain the actual cost of my first rental. The 2nd rental was booked at this location to be picked up at another location 4 hours away. The National Office called to confirm the day before the rental, and had no information regarding me, so, I spent another 20 minutes or so informing them of this, then when I picked the rental up in Elmsdale, my information was not there either and I had to provide it all again!!!!
Glenn G.Trailer had bald right rear tire, broken right front main leaf spring, and left brake light didnt work. Employee at pick up location was extremely rude and even told me that "if i had a flat tire dont f***ing call me just drive it, it still has 3 more" also did not hook up trailer nor checked operation of lights and proper hook up. I am very displeased and will be calling to file a grievance
craig A.Great customer service. Trailer was ready when I picked up and checked over with me present. Answered all my questions. Would highly recommend this uhaul dealer !
matt M.You are to expensive.
Gordon M.truck stocked in snow when I pick it up.
yi F.helpful and friendly
Charles M.It was great the employer was so nice to deal with
KELLY Y.every thing was great. thankyou
JOE S.not opened hours of convience ... closed on Saturday ... one employee to handle the business and uhaul at the same time ...
KIMBERLY B.However we don't use this location we use the port hastings location .Mike is awesome is awesome to deal with!!
SCHWARTZ F.