Customer Reviews for Paul Brown Automotive
(U-Haul Neighborhood Dealer)

Rating:

3.0

Truck had some bad leaks, was a rainy day and could only use 3/4 of the truck. Furniture still got wet and Had to mop out the whole truck before using. Terrible experience.

Rating:

1.0

The worker did not know how to operate the booking. He was very difficult to deal with/ if he is going to have UHAUL's on your behalf you may want o provide him more training for guidance.

Rating:

5.0

Paul was excellent.

Rating:

3.0

I paid to rent a furniture dolly and there was none provided for me. Besides this, I showed up early, as requested to check in, and the vehicle I was supposed to rent was blocked in. I clicked through the alternate options and none were on site. Had to wait 15-20 minutes to get the vehicle out of the parking lot. The person in charge was friendly but wasn't overly helpful. This was my first experience and wasn't a great one.

Rating:

1.0

Please do charge correct amount from the customer. I booked for 1 day and I got charged for 2 days from my account. I got the money back but it made a very bad experience.

Rating:

1.0

My speed odometer didn't work I didn't really feel safe after I left. I put the right amount of gas back and they said I didn't . Very upset

Rating:

5.0

Mr.Brown was very helpful and accommodating...will definitely be back .

Rating:

5.0

I was charged $190 to rent the vehicle hauler and now they want $450 to bring the same trailer back to the same location. This is extreme price gouging

Rating:

5.0

Perform more wheel & tire checks in between rental customers. I had noticed the defect in the tire thankfully the morning of my trip before departing and had it taken care of.

Rating:

5.0

Some confusion on my part when I booked on-line. I erroneously believed that the form "Your Shopping Cart" was my contract. When I reported to the pick-up location (The UPS Store), there was no record of my booking, and didn't have an Auto Transport. Bill the manager courteously called around to other outlets and found one with a trailor which he booked for me. All turned out well.

Rating:

5.0

Great service

Rating:

5.0

Not all lights were working and rear door cable was broken.

Rating:

5.0

Very positive and professional transaction. Will return for all future needs

Rating:

5.0

Paul browns ... is one of the best places i ever went to for uhaul... he is always a great happy place and conversation is always pleasant.. thank you

Rating:

5.0

I had a 26 footer & was going to drop off 50$ for gas I went 22 Kim's that was more than enough. However your system was charging me 190.00 for charges for not putting gas in it. The gas pumps were full & no where to park such a huge rig. You guys should take that into account . Paul's customer service was great.

Rating:

1.0

Hire a polite, professional sales person. This man was outright rude, He grunted and barked each time He spoke. He complained when asked the difference in price between bringing it back there at the end of the day or dropping it off at our destination. I chose to pay much more to drop it off at our destination and not see him again!!!! NEVER AGAIN

Rating:

1.0

Customer service was terrible, not enough gas in tank, transmission issues. Need experienced people for your pick-up locations. Trucks need to be better maintained. Not a great experience during a stressful time to begin with.

Rating:

5.0

Had an awesome service with Paul browns automotive it was easy to rent And I would recommend them to my friends

Rating:

1.0

very unorganized when trying to call and pay, also lack of customer service he was very rude I would not go back to this place for pick up

Rating:

5.0

Excellent service and very helpful. Quick and efficient. I always try to rent from this location because they are so friendly and professional. Thanks, Brian

Rating:

3.0

Free coffee

Rating:

3.0

I was happy with the service and my experience.Everyone i talked to on the phone were very professional.This is the second time i have picked up on Clarke Rd.They are great.

Rating:

4.0

Personal service, cares about your rental. Called many times to verify all the details of my rentals. Good work Paul.

Rating:

3.0

While returning the uhaul. There was another uhaul parked in the middle of the parking lot, making it difficult to park the our uhaul.

Rating:

5.0

Customer Service was excellent. I was given all necessary information and will definitely go back to Paul Browns Automotive for all my U Haul Needs.

Rating:

4.0

The uhaul itself did not drive smoothly the steering wasn't aligned

Rating:

1.0

Customer service was a disaster and was full of unexpected charges. Procedures were explained poorly, my 5 year old nephew could've done a better. Would never recommend this location to anyone not even my worst enemy.

Rating:

1.0

This location is very unprofessional. Didnt have any furniture pads. Was given an ol oil soaked blanket. Trailer was burried in behind 4 others when i got to the location. It was reccommended to me to back in and hook onto chains to pull it out. Called me a liar when i told him i paid online. Would reccommend all to stay away from this location at all costs.

Rating:

3.0

The receipt I was told I would receive in my e-mail did not contain the actual cost of my first rental. The 2nd rental was booked at this location to be picked up at another location 4 hours away. The National Office called to confirm the day before the rental, and had no information regarding me, so, I spent another 20 minutes or so informing them of this, then when I picked the rental up in Elmsdale, my information was not there either and I had to provide it all again!!!!

Rating:

1.0

Trailer had bald right rear tire, broken right front main leaf spring, and left brake light didnt work. Employee at pick up location was extremely rude and even told me that "if i had a flat tire dont f***ing call me just drive it, it still has 3 more" also did not hook up trailer nor checked operation of lights and proper hook up. I am very displeased and will be calling to file a grievance

Rating:

5.0

Great customer service. Trailer was ready when I picked up and checked over with me present. Answered all my questions. Would highly recommend this uhaul dealer !

Rating:

5.0

You are to expensive.

Rating:

4.0

truck stocked in snow when I pick it up.

Rating:

3.0

helpful and friendly

Rating:

5.0

It was great the employer was so nice to deal with

Rating:

5.0

every thing was great. thankyou

Rating:

3.0

not opened hours of convience ... closed on Saturday ... one employee to handle the business and uhaul at the same time ...

Rating:

5.0

However we don't use this location we use the port hastings location .Mike is awesome is awesome to deal with!!

Rating:

3.0

it's an old garage type place so it's as clean as clean can be - but the guy who accepted the vehicle was SO friendly!

Rating:

5.0

A quick transaction and an extremely cooperative person to deal with. I will certainly return here first for my haul needs

Rating:

5.0

Nothing,was all good,worked out perfectly.

Rating:

3.0

inside of truck had not been swept and there was water in one corner of Grandma's Attic

Rating:

5.0

Nothing you where all so caring and helpful just do what your doing you are all great thank you so much

Rating:

1.0

I asked if the fluids where checked since I was driving 1500 miles to the US. I was told no if it stops running call 911. I checked the oil myself only to find the oil cap sitting on the fan shroud and it needed 5 quarts of oil which I purchased and added . all 6 tires where 10 to 15 lbs under pressure, I fixed that, front lug nuts where lose on one side, I fixed that, the cab smelled of fish and BO, I used air freshener but did little to help. my wife got sick from the smell and we had to drive with the windows down most of the way. for compensation I would like a large part of my money refunded and 3 month's free storage. my wife and i are very disappointed with the service and the condition of the truck.

Rating:

3.0

make sure you have the proper equipment that you say will be there for the person when they go to get it

Rating:

5.0

Staff was very helpful!

Rating:

1.0

I rented a truck, was told I could keep it until 3pm, but when I went to pick it up I was told I had to return it at 10am, even though I paid for a full day. Then, when I returned the truck, I waited for over 45 minutes and was told I could have kept the truck. Very unprofessional.

Rating:

5.0

Great people to deal with. Very patience with me. Extremely helpful. Will definitely use this location again and happily recommend it to friend and businesses!

Rating:

4.0

paul was very obliging,would recommend him to anyone

Rating:

5.0

Paul was great to deal with

Rating:

3.0

nothing

Rating:

5.0

nothing this waws an overall good experience

Rating:

1.0

Well first of all we got the uhaul booked then it cost us 400 bucks before we even left the parking lot than the moving truck was filthy dirty there was oil or pee (something yellow and slippery on the floor in the back there was garbage all in the back of the truck and it was dusty and smelly. I would never ever recommend uhaul to anyone I no for sure if I ever move again I will not be getting uhaul all our mattress are black and dirty from that uhaul rental for the amount of money we spent in it they should of had more coirosity to clean it before renting it out!!

Rating:

5.0

Everything was great. .. great customer service