Customer Reviews for Paul Brown Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Paul Brown Automotive

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GLORIA C. on

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Hire a polite, professional sales person. This man was outright rude, He grunted and barked each time He spoke. He complained when asked the difference in price between bringing it back there at the end of the day or dropping it off at our destination. I chose to pay much more to drop it off at our destination and not see him again!!!! NEVER AGAIN

julie s. on

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Customer service was terrible, not enough gas in tank, transmission issues. Need experienced people for your pick-up locations. Trucks need to be better maintained. Not a great experience during a stressful time to begin with.

kelvin C. on

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Had an awesome service with Paul browns automotive it was easy to rent And I would recommend them to my friends

Amber M. on

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Customer did not leave a comment.

julie h. on

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very unorganized when trying to call and pay, also lack of customer service he was very rude I would not go back to this place for pick up

KIRK M. on

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Customer did not leave a comment.

Brian C. on

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Excellent service and very helpful. Quick and efficient. I always try to rent from this location because they are so friendly and professional. Thanks, Brian

STEPHEN P. on

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Free coffee

RIATH S. on

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I was happy with the service and my experience.Everyone i talked to on the phone were very professional.This is the second time i have picked up on Clarke Rd.They are great.

Wayne C. on

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Personal service, cares about your rental. Called many times to verify all the details of my rentals. Good work Paul.

DEBBIE L. on

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Sherrisse S. on

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While returning the uhaul. There was another uhaul parked in the middle of the parking lot, making it difficult to park the our uhaul.

CAROL A. on

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EDWINNA M. on

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Customer Service was excellent. I was given all necessary information and will definitely go back to Paul Browns Automotive for all my U Haul Needs.

JOHN B. on

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Joseph C. on

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The uhaul itself did not drive smoothly the steering wasn't aligned

FRANK M. on

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xin c. on

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JAMES S. on

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alain b. on

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JASON P. on

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Customer service was a disaster and was full of unexpected charges. Procedures were explained poorly, my 5 year old nephew could’ve done a better. Would never recommend this location to anyone not even my worst enemy.

Terry W. on

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This location is very unprofessional. Didnt have any furniture pads. Was given an ol oil soaked blanket. Trailer was burried in behind 4 others when i got to the location. It was reccommended to me to back in and hook onto chains to pull it out. Called me a liar when i told him i paid online. Would reccommend all to stay away from this location at all costs.

Fred B. on

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STEVE P. on

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Glenn G. on

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The receipt I was told I would receive in my e-mail did not contain the actual cost of my first rental. The 2nd rental was booked at this location to be picked up at another location 4 hours away. The National Office called to confirm the day before the rental, and had no information regarding me, so, I spent another 20 minutes or so informing them of this, then when I picked the rental up in Elmsdale, my information was not there either and I had to provide it all again!!!!