Customer Reviews for Paul Brown Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Paul Brown Automotive
ROBIN M. on
I had a 26 footer & was going to drop off 50$ for gas I went 22 Kim’s that was more than enough. However your system was charging me 190.00 for charges for not putting gas in it. The gas pumps were full & no where to park such a huge rig. You guys should take that into account . Paul’s customer service was great.
GLORIA C. on
Hire a polite, professional sales person. This man was outright rude, He grunted and barked each time He spoke. He complained when asked the difference in price between bringing it back there at the end of the day or dropping it off at our destination. I chose to pay much more to drop it off at our destination and not see him again!!!! NEVER AGAIN
julie S. on
Customer service was terrible, not enough gas in tank, transmission issues. Need experienced people for your pick-up locations. Trucks need to be better maintained. Not a great experience during a stressful time to begin with.
kelvin C. on
Had an awesome service with Paul browns automotive it was easy to rent And I would recommend them to my friends
julie H. on
very unorganized when trying to call and pay, also lack of customer service he was very rude I would not go back to this place for pick up
Brian C. on
Excellent service and very helpful. Quick and efficient. I always try to rent from this location because they are so friendly and professional. Thanks, Brian
STEPHEN P. on
Free coffee
RIATH S. on
I was happy with the service and my experience.Everyone i talked to on the phone were very professional.This is the second time i have picked up on Clarke Rd.They are great.
Wayne C. on
Personal service, cares about your rental. Called many times to verify all the details of my rentals. Good work Paul.
Sherrisse S. on
While returning the uhaul. There was another uhaul parked in the middle of the parking lot, making it difficult to park the our uhaul.
EDWINNA M. on
Customer Service was excellent. I was given all necessary information and will definitely go back to Paul Browns Automotive for all my U Haul Needs.
Joseph C. on
The uhaul itself did not drive smoothly the steering wasn't aligned
JASON P. on
Customer service was a disaster and was full of unexpected charges. Procedures were explained poorly, my 5 year old nephew could’ve done a better. Would never recommend this location to anyone not even my worst enemy.
Terry W. on
This location is very unprofessional. Didnt have any furniture pads. Was given an ol oil soaked blanket. Trailer was burried in behind 4 others when i got to the location. It was reccommended to me to back in and hook onto chains to pull it out. Called me a liar when i told him i paid online. Would reccommend all to stay away from this location at all costs.
Glenn G. on
The receipt I was told I would receive in my e-mail did not contain the actual cost of my first rental. The 2nd rental was booked at this location to be picked up at another location 4 hours away. The National Office called to confirm the day before the rental, and had no information regarding me, so, I spent another 20 minutes or so informing them of this, then when I picked the rental up in Elmsdale, my information was not there either and I had to provide it all again!!!!
craig A. on
Trailer had bald right rear tire, broken right front main leaf spring, and left brake light didnt work. Employee at pick up location was extremely rude and even told me that "if i had a flat tire dont f***ing call me just drive it, it still has 3 more" also did not hook up trailer nor checked operation of lights and proper hook up. I am very displeased and will be calling to file a grievance
matt M. on
Great customer service. Trailer was ready when I picked up and checked over with me present. Answered all my questions. Would highly recommend this uhaul dealer !
Gordon M. on
You are to expensive.
yi F. on
truck stocked in snow when I pick it up.
Charles M. on
helpful and friendly
KELLY Y. on
It was great the employer was so nice to deal with
JOE S. on
every thing was great. thankyou
KIMBERLY B. on
not opened hours of convience ... closed on Saturday ... one employee to handle the business and uhaul at the same time ...
SCHWARTZ F. on
However we don't use this location we use the port hastings location .Mike is awesome is awesome to deal with!!
ROSLYN-ASHLEY L. on
it's an old garage type place so it's as clean as clean can be - but the guy who accepted the vehicle was SO friendly!
YORKE B. on
A quick transaction and an extremely cooperative person to deal with. I will certainly return here first for my haul needs
roger R. on
Nothing,was all good,worked out perfectly.
Andrew W. on
inside of truck had not been swept and there was water in one corner of Grandma's Attic
darlene H. on
Nothing you where all so caring and helpful just do what your doing you are all great thank you so much
STEVEN A. on
I asked if the fluids where checked since I was driving 1500 miles to the US. I was told no if it stops running call 911. I checked the oil myself only to find the oil cap sitting on the fan shroud and it needed 5 quarts of oil which I purchased and added . all 6 tires where 10 to 15 lbs under pressure, I fixed that, front lug nuts where lose on one side, I fixed that, the cab smelled of fish and BO, I used air freshener but did little to help. my wife got sick from the smell and we had to drive with the windows down most of the way. for compensation I would like a large part of my money refunded and 3 month's free storage. my wife and i are very disappointed with the service and the condition of the truck.
Darren B. on
make sure you have the proper equipment that you say will be there for the person when they go to get it
MARTIN L. on
Staff was very helpful!
MELANIE S. on
I rented a truck, was told I could keep it until 3pm, but when I went to pick it up I was told I had to return it at 10am, even though I paid for a full day. Then, when I returned the truck, I waited for over 45 minutes and was told I could have kept the truck. Very unprofessional.
Taso S. on
Great people to deal with. Very patience with me. Extremely helpful. Will definitely use this location again and happily recommend it to friend and businesses!
GERALD M. on
paul was very obliging,would recommend him to anyone
vern O. on
Paul was great to deal with
MURRAY H. on
nothing
MELISSA M. on
nothing this waws an overall good experience
stephanie M. on
Well first of all we got the uhaul booked then it cost us 400 bucks before we even left the parking lot than the moving truck was filthy dirty there was oil or pee (something yellow and slippery on the floor in the back there was garbage all in the back of the truck and it was dusty and smelly. I would never ever recommend uhaul to anyone I no for sure if I ever move again I will not be getting uhaul all our mattress are black and dirty from that uhaul rental for the amount of money we spent in it they should of had more coirosity to clean it before renting it out!!
Mark O. on
Everything was great. .. great customer service
GREG B. on
he started off good, but wouldn't answer what you get for 19.95... I felt i should of recieved more cash back because i didn't go very far...and I thought so many kms were included to a certain point...plus we put the gas back in that we used...I feel this garage is a third party..and not the actually U-HAUL CO. but someone who is giving you a bad name...Sorry if things were different...I would be speaking differently....I was called a jew..when I asked if my status card could be used for the taxes off...then he goes into history about us (native) seling our land...I felt he was prejudice and those comments were unnecessary!!! Everything I asked was answered as...I don't think they will....so im assumming his referring to the u-haul company themselves...If this is the u-haul company I would like you to review my order... Respectfully Yours Lisa
JOHN O. on
very nice people
TERRY D. on
Rented a 6x12 trailer,but not until dark when we started the trip at 3 a.m. did we realize the lights on the trailer did not work except the blinker lights. We got lights fixed in another city 450km's away the next day before departure.The 4 pole connector on the trailer was corroded causing no connection. I suggest Uhaul dealers inspect all moving vehicles with each customer to ensure driving safety prior to leaving the parking lot.Consumers should not take it for granted that your rentals are in ok working order, that is the responsibility of the dealers and your reps.
GERALD M. on
service was excellent
NOELE M. on
Make sure there are enough proper sized trucks for rental. Size I requested was not avialible. I am not certain I would use u-haul for future moves when finding out the day of my move the truck I requested was not available. I am forced to make another costly trip to pick up the remaining items from my location. Also the represantive was rude and talked over me when I was asking a question. There was no one who would listen to my complaint and this person made my experreince sour
HERBERT L. on
i had a great experience with this site and u-haul together. it was my first time and it went smoothly!!! excellent customer all round!!!
MELISSA B. on
The man I dealt with treated me like I was stupid and had no idea what I was doing. Also I waited while he took a phone call in the middle of waiting on me, was asked several times if I had a credit card and did I know how much this was going to cost me. I pre registered online had all my info and another drivers info in the computer and still ended up waiting 45 minutes before I had a key in hand and was able to leave.
ELIZABETH B. on
My problem wasn't the location. It was the miss information uhaul provided me with. Next time, I will use local movers. I missed out on a job interview because of the miss information your call Center provided me. There is no corporate uhaul here .... I am disgusted with the uhaul corporation . Not the local store... I will not recommend or Use uhaul again!!
Jed F. on
Counter fights with you saying he doesnt take cash, " has to be credit card."
Rene R. on
Received E-Mail that the location was open Saturday 7:00 AM to 11:00 PM, call there and they are CLOSE on SATURDAY, hopefully make arragement with him on friday to be able to pick it up saturday, Should never send wrong information to user like that, we had a 7 hours drive to pick up the Truck and if we did not check the day before what would have happen!!
PHILIP L. on
they seemed to be not interested it was just a receptionist there. no receipt issued , just a Yeah stick it in the back with the others.
John F. on
Two turn signals were burnt out, one on the front one on the back.
Jason P. on
Repair older rusting equipping
MARY M. on
It was all good!
MARY M. on
Everything was good and there are no improvements needed there either.
JOHN B. on
Paul Brown was very accomadating and friendly. Called when truck came in and kept me updated. It's Cape Breton what more can I say.
DANIEL B. on
The trailer's running lights, and right side brake light did not work. Wasn't very impressed at this. This makes me believe that the trailers aren't being inspected at all before they're rented out to a customer.
SHELDON M. on
excellent service.will become a repeat customer.I would recommend this u-haul outlet to anyone.paul brown was helpfull and very easy to deal with.