Very professional and friendly. Very simple process. I give them a 10+!!MICHAEL ONEIL K.
Customer Reviews for PC Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.KELLY DAVID W.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.DIRK K.
Customer did not leave a comment.ANGELLA ANN MARI T.
The owner was very helpful and courteous.EVAN BRENT D.
Customer did not leave a comment.Mackenzie N.
Customer did not leave a comment.AHMAD S.
Customer did not leave a comment.Nyun K.
Experience was great! Thank you!Shawn C.
I didn't receive a dolly but was charged for itKayla R.
We have no complaints .Excellent service and truck availabity.We needed a truck to help our dauhghter move and they made everything smooth.TIFFINIE C.
Excellent customer service.ORVAL S.
This is the second time I've rented a motorcycle trailer from this location. First time I had a reservation. This time I was a walk in. Both times was quick and painless. I'll definitely by coming back to this location.DANIEL KARL L.
Customer did not leave a comment.DIRK K.
The gentleman running the counter made my experience amazing. He's a delightful individual on every level.DAVID T.
Customer did not leave a comment.JOHN EDWARD B.
The proprietor was kind n helpful. I had left somethings in the truck but forgot so when I called the next day to go get them he had them folded n put.in a box!!!! What great service. I will be back!! Much appreciation.....michaelMICHAEL EDWARD W.
Customer did not leave a comment.STEPHANIE C.
Excellent customer serviceREINIER P.
Do you have GPS trackers on your equipment? They automatically checked us in before I could get out of the car! Very helpful.WYMANLESLIE H.
I enjoyed the overall experience, however those not a Trump supporter may be turned off by the Trump and Rush Limbaugh images on the wall.DARRIN G.
Rumzi was very helpful, fast and efficient.LEQA KHOURY O.
Customer did not leave a comment.RICHARD GORDON S.
Customer did not leave a comment.KELLY MARIA B.
Customer did not leave a comment.Theresa F.
We ordered a dolly. My husband picked up the truck and it was his first time using the mobile pick up but we assumed the the dolly would have been in the truck which it wasn't. Other than that is was still an easy processChristian J.
Customer did not leave a comment.EMMANUEL CAYETAN C.
Customer did not leave a comment.MATTHEW L.
Very nice and helpful.BRANDI JOY P.
Best place to rent Uhaul. Very friendly and excellent service would highly recommend!!FRANCES KAY T.
Customer did not leave a comment.CATHERINE LAVONN G.
Customer did not leave a comment.MERVA MAHER S.
Customer did not leave a comment.DRAKE WALKER O.
The owner was amazing! Super easy pickup, excellent customer service. Highly recommend!Dustin B.
Customer did not leave a comment.DAVID PELLMAN B.
No improvements needed. Gentleman was efficient, friendly and helpful. Thank you.CATHY S.
Ramsy is an excellent U-Haul specialist. Pleasant experience.BOTOND MARTIN S.
Convenient location, good service.Witold W.
Customer did not leave a comment.SCOTT MCVAY C.
Randy was professional and kind and helpful.. I will never rent uhaul from anyone else as long as this business exists. We had a wonderful experience.HIRUT BEZABEH A.
Incredibly friendly staff! Helpful and cheerful...great rental experience overall!WILLIAM FOREMAN B.
I was very pleased with the service and I will recommend to all my friends . Thank you for the serviceJOHN NICOL B.
Customer did not leave a comment.SAMUEL LEE B.
Customer did not leave a comment.FLORENCIO G.
The light located inside of the trailer didn't work...but other that that everything was fineMARCO ANTONIO P.
Mr. Koury was extremely nice and professional. True patriot!!JABRAN A.
Customer did not leave a comment.RENE M.
Customer did not leave a comment.ROBERT SANDER P.
Perfect customer experienceSANDRA S.
They are very professional and way too nice .. I need it the truck super early and they were so nice enough to meet me earlier than there working hours to help me .. I highly recommend this location...ABBEY M S.
Customer did not leave a comment.Evangeline E.
Great costumer serviceSANA K H.
Customer did not leave a comment.ANN LUGENE B.
I was so impressed how clean and nice the truck was. Rumzi was so friendly and full of information. I will recommend him and his service to everyone. Thank you for making our move easy.Jacqueline C.
The shop owner was a REALLY nice guy. No improvements.LEE CHRISTOPHER B.
Customer did not leave a comment.Cheryl Z.
Customer did not leave a comment.DONALD KEITH S.
Customer did not leave a comment.David R.
Tie dolly wasn't there, had to go to an other location, was revered the $50 guarantee, but that Wasn't enough for my movers I hired from Task rabbit, also Area Nanger Ryan or Brian was extremely rude, he didn't come a place of understanding and thinking about the customer, he was mean! I was area manager before with Penske! He just thought I want credit!!!! The experience is what mattered to me! And drops off was a nightmare! Spoke to 5 agents in a single day just to drop off They know location is closed and I was confused Some agent told me oh I'm responsible for equipment if dropped off, all I formation wasn't in order.RABIA A.
The guy was very nice and very practical I didn't find no overall charge thank you very much guysSHLOMI R.
Customer did not leave a comment.RODERICK F.
Customer did not leave a comment.CHARLES W.
Awesome, fast, productive experience!KYLIE MARIE B.
Only issue I had was logging in location on the mobile device option (location services). Other than that, seamless pickup from PC Plus and very positive experience.VICTOR Y.
Keep it up.LARRY LEE D.
Smooth pick up and drop offWENDY JEAN W.
Customer did not leave a comment.RICHARD EDWARD K.
The man was friendly and helpful and made it easy.VALMOR B.
Customer did not leave a comment.Hiep N.
Ramsey is very cordial and professional. Good guy representing your brandMichael H.
Store manager or clerk wasn't wearing a face covering while taking care of me. I was, he wasn't. State mandated law that we all wear face coverings while caring for customers. Plus he had TRUMP a supporting crap all over his store. I personally don't like Trump. I also feel that NO business should openly support any political views in their store. It offended me. So I'll no longer use them for my rental needs. I'll have to hope other stores can accommodate my needs.FRANCO MARK V.
Great experience!!JAMES DONALD K.
Very friendly. Helpful I've used this location twice and each time I've had amazing service and they always had a truck available. I will and would recommend this location to anyone looking for a uhaul. Very professional and nice service. -StephanySTEPHANIE LYNN B.
Customer did not leave a comment.Gal L.
Make it possible to do all the license, credit card, info, registration in advance so that getting the key is a 5 minute process, rather than a long ordeal. The phone lady was very patient and friendly, but all the preregistration could have been done prior to showing up at the site.Brian K.
Customer did not leave a comment.JAMES JOSEPH S.
Each customer must be warmly welcome by dealers. A pleasant gesture of smile and greetings brings goodwill and repeat customers.CARLOS PATINO D.
Nothing, they were very helpfulBRENTON KENDYLE H.
Customer did not leave a comment.Knisha S.
Excellent serviceMark D.
Customer did not leave a comment.Vered L.
Customer did not leave a comment.Richard D.
The guy was really nicePATRICK A.
Customer did not leave a comment.KIMBERLY LYNN S.
Super fast service & easy So helpfulEVA LORRAINE M.
Rumzi was fantastic! What a wonderfully direct, pleasant and effective UHaul representative! I was impressed with the ease and professional way he did business. It was a pleasure!CHARLES MICHAEL H.
This is a unique situation. The equipment and experience of using it and being billed for it were fine. The individual that I interacted with was pleasant and qualified. However, I will never, ever do business here again and I highly recommend that you don't either because it may kill you. The owner of the location, which is which operates out of PC Plus, continues to believe that the global COVID pandemic is a complete hoax (based on him personally not knowing anyone who's gotten it... he may not, but I certainly have,) and refuses to wear a mask nor does he require customers to wear them in his place of business (where there's a huge poster of Trump and Melania on the wall and Fox News blaring in the background.). His vehicles are not sanitized between uses. I encountered the same situation when I rented a truck from him in August and I reported it to numerous people at U-Haul, who promised to do something about it and which obviously never happened. I will now be filing a complaint with U-Haul again and also with the State of Nevada as what he is doing is illegal, because this is potentially deadly dangerous and highly irresponsible.BARBARA CLARE T.
I was to pick up at 5220 S Jones because I have storage there. I wasn't informed, until I arrived, that the truck I had reserved wasn't there and I had to pick up at 4590 S Hualapai. I went to pick up the truck and NOT ONE PERSON WAS WEARING A MASK. This is a mandate that these U-Haul representatives chose to ignore. I had reserved a dolly with the truck. The attendant said they didn't have it, but had the larger and more expensive ones. There were many just sitting in the lobby. I asked if I could return to the Jones location where I have storage and he said I would be charged $108 if I left it there. When I returned the guy there, different guy and again NO MASK, said it was all fine and the $79 I was charged would be it. He had no idea what to do, could not get ahold of anyone else, and said â€œDon't worry about the miles, you're ok.â€ I was forced to drive further and charged the extra miles! I would like a credit of the miles from jones to Hualapai, please. The scheduling errors by U-Haul employees or representatives should not be placed on the customer. And when asked at the Jones location for bolt cutters. The girl said, â€œWe don't have them. But here's a company that will charge you $55.â€ So, U-Haul pays a company to cut off a lock every time someone defaults on their storage? That is ridiculous.DENISE GUADALUPE M.
Great Job at This Location. Amazing!!!SHANNON LOUISE R.
Customer did not leave a comment.Nathanael R.
Customer did not leave a comment.DAVID THANH N.
quick and friendly service smooth clean ride what more can you ask for !!ALIDA MOUHIB T.
Great customer service!CHARLES ALEXANDE W.
I returned the truck with 7/8 capacity fuel but on my receipt I saw capacity 3/4 and they charged me $17.40 extra for fuel. In the cabin has fries everywhere.STEFAN LENIN B.
The uhaul 24/7 share app is like dealing with dial up. Slow, slow , slow and then dropped. Frustrating to say the least. Service at the location was fine but the check out using the app was anything but fine.mike B.
They were able to locate the truck I needed quickly allowing me to move in a very short time frame.Rene R.
Customer did not leave a comment.MICHELLE BRADY B.
No issues with picking up or dropping off from the location itself. Great location for where I was moving from/to! Plenty of parking if you need to leave your car there during your rental time. The only issues I had were with the online process of picking up and dropping off. There were a few things hiccups I dealt with that might be good to know for future renters to know, for example, having an alternate contact who would be answering their phone at the time of my pickup or having your passport on hand as an alternate form of ID or that the system kept kicking me out every time it asked me to take a photo of the odometer. I ended up having to call customer service and it took an extra 25 minutes to get through the checkout.JENNELL M.