Customer Reviews for Penn Ohio Self Storage
(U-Haul Neighborhood Dealer)

570 reviews

251 Wheeler Pl   Sharon, PA 16146

(724) 342-2666

Location Hours

  • Mon: Closed
  • Tue-Wed: 9 am - 5 pm
  • Thur: 12 pm - 5 pm
  • Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(724) 342-2666

251 Wheeler Pl
Sharon, PA 16146

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Wed: 9 am - 5 pm
  • Thur: 12 pm - 5 pm
  • Fri: 9 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

Edward K.  |  Overall Experience 
Rating:
3.0

I check the price the day before I made a reservation and the price was $456.00 and when I made it , it was 546.00. I don't like the chance in price.

Bill M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

erica S. 
Rating:
4.0

I booked a truck a week in advance and received confirmation. Less than 24 hours before my pickup (which is <5 min drive), I received an email which moved my reservation to a location >70 min away. Being that this was so last minute, I didn't really have an option to find another truck rental. Extremely disappointed that this was not a disclaimer as part of my reservation and that I had to travel round trip over 2 hours to pick up this truck.

Nina N. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

If needed, I would use the facility again.

GERALDINE W.  |  Overall Experience 
Rating:
1.0

The lady is never there. They have the hours posted but you go and no one is there. I rented a truck last week that had an 1/8 of a tank but the paper said it should have a 1/2 tank. I called as soon as I saw it, they just give you the keys, and told her about it. She said to take a picture and show her at drop off and she'd fix it. Well that didnt happen and I was charged for it. The rental is supposed to be $20, and the miles $0.79. I only drove it 29 miles but was charged $68. Yesterday I rented a truck and received a message to do self check in at return or pay $20 if they do it. I've never been told to do self checkin and I've rented thru uhaul about 20 times now. They charge you $100 just to get the truck than take days to refund your money. After the problems with the last 2 rentals I will never go thru uhaul again. The experience and service were completely unacceptable

TARA H. 
Rating:
5.0

Your self check-in process is the worst. Had to call service twice. Took 45 min. To get key. The app would not accept my photos. Very frustrating process. Will NEVER use or RECOMMEND self check-in. Makes me doubt if I will ever use U-Haul as service again. The guy there at same time for his pickup had same issues. He was mad too.

Christine L. 
Rating:
5.0

Just wished I would have an advanced notice about returning the Uhaul before due day and time. I returned sane day but did not get notification until after I returned. I feel I will be over charged for this, I did not use any gas or put a lot of miles on truck this was very disappointing

Patricia S. 
Rating:
3.0

Customer did not leave a comment.

STEVEN P. 
Rating:
1.0

They charged me over $60 for a $20 truck that only went 20 minutes away

TARA H. 
Rating:
5.0

I was it informed that our truck would not have a ramp. This would have been very imperative information considering the heavy appliances that we were moving. I will never use uhaul again.

Sherri D. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
2.0

I reserved a truck a week in advance. Then, the day before my rental I was told they had no truck so I had to drive 48 miles to the next nearest location with a truck. So I confirmed with the new location. Then, the morning of the rental, after driving almost all the way to the farther rental location, they called me and said that they rented my truck by mistake and I'd have to drive another HOUR to the next nearest truck or go all the way back to the original location and take a smaller truck. Needless to say I am far less than happy with my experience and will hire movers before renting again.

Doug D. 
Rating:
3.0

Customer did not leave a comment.

louis B. 
Rating:
5.0

I like everythin the lady was very patient and easy to work with. But I did forget to say the dolly strap would work at times and didn't work. In all I still had to save mode & if I need anything again that's where I'm going.

TIANA W. 
Rating:
1.0

Was to pick-up the van at 8:15 am and the gate was locked and know one came to 9am to let me in and give me the keys.

JOSEPH R. 
Rating:
1.0

This was the WORST experience I have ever had with Uhaul. Went to the office to contract a 10 foot truck for an 8:00 am pick up. When I reviewed the order two days before pick up to confirm, the time had changed from 8 am to noon...something that totally would NOT work with our logistics. Here the office hours changed so I raced back in to the office to organize the self check in. I should have been told when I booked it of the new office hours. The day of pick up, went to the facility and completed the process. When I went to the lock to key in the password, it was already entered and when I opened the box there were NO KEYS. I immediately called the contact number and told them the issue. They attempted to contact the site manager....no answer and the clock it ticking for my leave time. He said the only thing available was a cargo van...too small, but I HAD to take it since it would delay me to try and go to a different UHaul site. Of course, when I got to my son's place, it was too small for all his stuff. We called the UHaul in the Cleveland area to see if we could switch out the vehicle out there but were told no (but later when I got to the office, the manager said there was no reason we could not do that). We had to leave furniture, boxed and canned food, household items (such as a microwave) in order to get the MOST important items in that van. I was given a $50 dollar refund which was nice but will not pay for the $125 "dump" fee from his apartment complex for all the items he had to leave for them to dispose of, will not pay for the replacement of items we had to leave behind. The move was delayed over two hours as we had to repack and rethink the items he could take. This impacted his friends and landlord at our final destination who had to change their schedules to meet with us when we got there. I will be filing a more detailed complaint.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

KANDE D. 
Rating:
5.0

Customer did not leave a comment.

CAMREN M. 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH Z. 
Rating:
5.0

Make sure the air conditioning works properly on a 90 degree day!! Besides that, all was well!!

David B. 
Rating:
3.0

Customer did not leave a comment.

Douglas W. 
Rating:
4.0

Customer did not leave a comment.

Lauren R. 
Rating:
4.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

The pickup and drop-off people were efficient and friendly. The equipment good. My only problem with this location is I could not call someone at the location about a question I had. The automated answer menu gave no option to talk to someone at the location.

Barry O. 
Rating:
5.0

Fix the app. Thank God there was a human to help when the app failed to work.

john C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

RHONDA M. 
Rating:
5.0

Everything was Great! Thank you have a great weekend!

Helena M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

You made the entire process so easy and simple. The receptionist at the location was outstanding! Thank you.

C N. 
Rating:
4.0

Customer did not leave a comment.

Steven V. 
Rating:
5.0

Customer did not leave a comment.

Jan N. 
Rating:
5.0

Everything was great.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

DONALD O. 
Rating:
3.0

Customer did not leave a comment.

KRISTIN C. 
Rating:
4.0

I do not own a smart phone to check in .

michael L. 
Rating:
5.0

She was very friendly and also very helpful and informative.

RICHARD S. 
Rating:
1.0

My rental had very bad brakes..not to bad when empty but when loaded the brakes were almost non existance..had to get off interstate highway and take backroads making my trip twice as long and costing more from extra milage..I was supposed to get a truck with a ramp because of disability and had no ramp..very poor service..probably won't rent from uhaul again

James S. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Check engine light was on initially but gas cap was not screwed on. Light went off after gas cap was fastened properly.

Alan S. 
Rating:
4.0

The only improvement that I would suggest would be to possibly pave. level, or otherwise make the area in which the equipment is parked flat to prevent the many deep potholes & ruts where water collects. There were so many deep potholes full of rainwater and surrounded by mud that the area not only soaked my shoes, but the mud was very slippery and became a fall danger. Had this not been the case, I would have given the location a rating of excellent.

Frank K. 
Rating:
5.0

Very helpful staff.

William C. 
Rating:
3.0

When I got my truck it was at a quarter tank and they wanted me to fill it I put half a tank in

DAMON F. 
Rating:
5.0

Customer did not leave a comment.

ANTONIA H. 
Rating:
1.0

Customer did not leave a comment.

Jill F. 
Rating:
5.0

The customer service representative is polite and professional making the inhaler experience stress free.

ANTONIA H. 
Rating:
5.0

People were very kind and friendly and I was in and out in a respectable amount of time

Aric M. 
Rating:
2.0

I was there before the posted closing time and the gate was already locked. I had to use the self return option unfortunately. Which works okay, but if you're supposed to be open, then be open!

Steve R. 
Rating:
3.0

Customer did not leave a comment.

SANDRA G. 
Rating:
2.0

Your website didn't tell me it would be almost 200 more dollars then it actually was on the website.

Furana C. 
Rating:
3.0

Customer did not leave a comment.

Jack D. 
Rating:
3.0

The inside of the cab was very dirty. Sauce and stains everywhere. I had to wipe most of it out just to drive in it. The back of the truck wasn't swept out. It was very dirty.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE F. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Thank you much

christopher E. 
Rating:
1.0

The ammount of fuel it had was lied about. I was over charged, and I will never use Uhaul again.

Brian Z. 
Rating:
5.0

Rented the truck for 4-5 days I feel like there should Be a special for renting that many days in a row I spent probably almost $500 for those days .

ALYCIA M. 
Rating:
3.0

I was not able to check the truck out myself as advertised by uhaul.com. The website failed to work because I was 20 minutes late checking out the truck. That is ridiculous. I should be able to check the truck out at any time! Fortunately the office in Sharon stayed open longer to accommodate and checked the truck out to me and they did great. If uhaul can fix this website issue, they will be more user friendly and will earn 5 stars.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

LOGAN E. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Veronica C. 
Rating:
2.0

Customer did not leave a comment.

deborah G. 
Rating:
5.0

Customer did not leave a comment.

scott E. 
Rating:
5.0

Very accommodating!

Alan F. 
Rating:
2.0

Great deal of trouble finding location, even with GPS

STEPHEN P. 
Rating:
5.0

Billing part of it needs to be a little clearer

JONATHON M. 
Rating:
5.0

Customer did not leave a comment.

DARIA B. 
Rating:
5.0

Customer did not leave a comment.

millie L. 
Rating:
3.0

Is was disgusting the smell as well as how dirty the truck was on the inside of the truck where I had to sit . I had to clean the truck with bleach and spray Lysol in it. I informed customer service and hey informed me to make them aware of the situation I informed them but it was disregarded as if it didn't matter

ROSALAND M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

MARICUS L. 
Rating:
1.0

The lady was rude and would not listen to us and then she charged us extra

DUSTIN H. 
Rating:
5.0

Nothing

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Think you for your professionalism great pricing and everything was right on time

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Sherris M. 
Rating:
5.0

Excellent experience.

Alan M. 
Rating:
5.0

Love the staff they are very nice and helpful ..would definitely recommend them to everyone 😁

Mathew W. 
Rating:
4.0

Customer did not leave a comment.

Matthew Ruttinge R. 
Rating:
5.0

Everything was ready to go and I was in and out and both pick-up and drop-off in no time.

William B. 
Rating:
5.0

Better communication with customers

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

The gentleman that took care of me today always does a great job. I always go through this location because it's well run.

Brendan E. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
3.0

The truck needed ball joints, a transmission service and body work on the cab. There was food on the floor. I have rented from Enterprise to go 1500 miles. This truck would not have made that trip

John R. 
Rating:
5.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
3.0

I went to the location because I was having trouble getting it to work online but they didn't really explain very much to me I still don't understand my bill and why I was charged so much

Jessica K. 
Rating:
5.0

Very efficiently operated location

James R. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Check out and truck return on my phone was very convenient. Reasonable prices. Positive experience overall.

Renee D. 
No reviews have been submitted for this location.

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