Customer Reviews for Penn Valley Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Penn Valley Mini Storage

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John G.
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Customer did not leave a comment.

Tobi K.
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I couldn't recommend anything because they did everything to make the rental and the trip as easy and comfortable as possible. They were awesome!

James J.
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Pleasantly surprised to have a van available at this local location. Equipment was in excellent condition and met the needs perfectly.

wes P.
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Customer did not leave a comment.

Cassandra E.
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Kind friendly service.

Philip D.
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Customer did not leave a comment.

Gregory C.
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STEVE P.
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Excellent Service!

STEVE P.
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Customer did not leave a comment.

STEVE P.
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sue N.
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None. Linda was clear, explained even further and was helpful. She should train others

Joyce S.
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Customer did not leave a comment.

STEVE P.
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Todd R.
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It was smooth the whole way. Thank you

STEVE P.
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Customer did not leave a comment.

STEVE P.
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Always the best!

STEVE P.
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The kind of people at this place, is what makes UHAUL great.

STEVE P.
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Always super service!

Bruce F.
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Customer did not leave a comment.

PATRICK S.
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Barbara V.
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We just dropped it off - power in the neighborhood was out.

Christine M.
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Absolutely fabulous! All the people working here are amazing and so nice!

jollenne J.
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Everything was handled.

RICK S.
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Everything was great.

STEVE P.
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Customer did not leave a comment.

Dennis C.
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The only thing that I can think of would be to have pickup trucks available for rent. Overall it was an excellent rental experience.

STEVE P.
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Customer did not leave a comment.

SANDRA W.
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Pam was very personable and helpful!

JEFF O.
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I rented the small truck for one day, went 11 miles total, stopped at the gas station put in 9 bucks whick was a little over 2 gallons. I didnt leave the truck running idle, just a few trips between houses. 11 miles for the whole day. I was charged an additional 17 bucks because they stated they had to put in 3.3 gallons. I called back to let them know i put in 2 gallons in gas, she asked for a receipt. I didnt have. I understand the ask though. She stated she specificall had her guy check twice and it took 3.3 gallons to get it to the level it was. So i feel overcharged. 11 miles for 5.3 gallons. Just over 2 miles a gallon. The procedure is faulted. I will get my receipt next time for the gas but even 3.3 gallons for 11 miles is just the people guessing. It sucks when you are ripped off. Other than that services were good. I would advise to just prepare to put in way more gas than you used. I entered an email on the contact form and got zero response.

James H.
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Rates disclosure problem; 1. online I saw $20 a day and $0.69 per mile 2. then when I reserved it, it was $20 / day and $0.39 / mile 3. when I picked up the truck; it was $20/day, $0.039 / mile and 100 miles free. 4. when I returned the truck I was charged the daily rate of $89/day, and a total of $112 I drove 127 miles and left 7-8 gallons more fuel than when I got it. I wasn't sure if the 18 mpg was accurate...it was.

teresa A.
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Nothing, everyone is so sweet and super helpful!!!??

STEVEN P.
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great service!

dan G.
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cold beer when returning the van

Stephen P.
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Always the best!

John B.
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Was unable to help with reimbursement of the extra fuel left in the vehicle and or the extra fee for miles on truck. Even though it was turned in a day early.

Oswald F.
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Customer did not leave a comment.

Charise G.
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Horrible experience, truck rented in life threatening conditions, poor service, overcharged, no response on calls and complaints. Would never recommend!

melissa G.
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Customer did not leave a comment.

Matthew H.
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Larry S.
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Efficient and easy to find

STEVE P.
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Customer did not leave a comment.

Rebecca S.
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Customer did not leave a comment.

James M.
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Octavio P.
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Linda was excellent. Helpful, pleasant and very nice. Made my transition to return the truck so pleasant and simple. I would recommend this site to others.

STEVE P.
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Customer did not leave a comment.

Amy H.
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Customer did not leave a comment.

ROBERT B.
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Customer did not leave a comment.

STEVE P.
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Always the best.

David S.
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Very professional staff. They know their business very well. Excellent customer service and very kind people. The equipment was state of the art and did I mention how great the people who work their are at their job. They know their stuff, Thank you for being the best part the best part of moving.

STEVE P.
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Customer did not leave a comment.

Jeff H.
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Very friendly and accommodating.

Don W.
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Don't let corporate dictate where I can rent from, The crew at Penn Valley were excellent and helped us thru our move

rudy C.
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Customer service was excellent!

Cassandra E.
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Owners are great and friendly customer service, easy to get going on my move. would recommend this location for both storages and u haul rental.

JAUNITA O.
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Customer did not leave a comment.

Nadav S.
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Charles P.
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As always, this location is we'll run, the people are very helpful and pleasant to work with. A++

Michael M.
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Customer did not leave a comment.

Lisa M.
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Customer did not leave a comment.

Jaclyn E.
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Pickup was easy and so was drop off. Was extra happy to see they were open on a Sunday which I didn't expect at all. Will be renting from them again, most likely this coming weekend.

Charles P.
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Excellent experience as usual. Nice friendly people, clean business, quick transaction.

Tom R.
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Customer did not leave a comment.

Michael M.
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Quickest most professional & knowledgeable check-out and check-in I have ever experienced at a U-Haul place... and cleanest truck! A true pleasure.

Charles P.
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Took us right in ON SUNDAY morning. No hassle check in, perfect transaction.

STEVE P.
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Customer did not leave a comment.

STEVE P.
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Always excellent service!

David S.
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Customer did not leave a comment.

STEVE P.
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Excellent service. Thank You!

CATHY D.
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Customer did not leave a comment.

Joseph P.
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Customer did not leave a comment.

margaret L.
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Customer did not leave a comment.

TERRY B.
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Nathan confirmed our drop off on the phone and was friendly.

STEVE P.
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Always the best!

Angela R.
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Location was no problem but being the truck was reserved way in advance and then moved several times Day and time wise was very poor customer service and we shouldn't of had to never drive to pin valley from Sacramento when the truck had been reserved already. Took us way out of our way and had us late on our schedule with where we were leaving and going and pushed us a day behind. The location we picked up from was fine just we should of never had to go that far.

Janet R.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Richard W.
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Karina G.
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Joan C.
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Maybe your computer system. Had trouble entering a second drivers license.

tony M.
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The staff is very nice, and the service is excellent.

STEVE P.
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The Best!

Pam M.
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Customer did not leave a comment.

Keith K.
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Van was not available at the guaranteed time and had to come back 2 hours later to pick up.

STEVE P.
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This place is the best!

STEVE P.
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Customer did not leave a comment.

STEVE P.
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This location does not need improvement. Excellent service!

STEVE P.
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Only this location would I recommend in this area. Class act all the way around. Really great people.

Pam M.
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Customer did not leave a comment.

Stacy B.
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Customer did not leave a comment.

GREG S.
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Customer did not leave a comment.

STEVE P.
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This is the best location anywhere around here.

Richard M.
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Customer did not leave a comment.

Gregory M.
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Friendly, excellent service. I walked into the office and in roughly 5 minutes was driving the truck I'd reserved over the web the day before.

STEVE P.
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You could have trucks at this location, their lot is usually empty. So I have to travel to the next town to pickup a truck, which usually has to many trucks. I would say you have a distribution problem.

Keith K.
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Customer did not leave a comment.

Steve E.
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Customer did not leave a comment.

STEVE P.
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I rent a truck once a month from Uhaul. This location is the nearest to me and they never have any trucks. The lots in town(10 miles farther) always have 10 or more trucks just sitting around.

TIM L.
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Customer did not leave a comment.

matthew S.
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Friendly, helpful, staff and very clean and orderly location.

STEVE P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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