Customer Reviews for Pennant Certified
(U-Haul Neighborhood Dealer)

242 reviews

3476 Fowler St   Fort Myers, FL 33901

(239) 561-0931

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(239) 561-0931

3476 Fowler St
Fort Myers, FL 33901

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Nothing “Johnny Cash” (insider) 😂😂😂 was the best. Hands down the best experience I've ever had with Uhaul

MONIQUE S. 
Rating:
3.0

UHaul equipment behind Car dealer. Passed location first time. Contact person excellent!

ALFRED M. 
Rating:
2.0

Asked me if I wanted the $40 insurance and I declined yet but was charged for it anyway. Told me the price was for 4 days and an early drop off would earn me a refund, it did not. Gave me the wrong trailer - the one I turned it did not match the number of the one he charged me for.

Darby G. 
Rating:
5.0

very friendly and helpful, I felt that I could trust the manager to help with my move

CRAIG H. 
Rating:
5.0

Customer did not leave a comment.

HELEN N. 
Rating:
5.0

Customer did not leave a comment.

Cainna W. 
Rating:
5.0

Customer did not leave a comment.

Kaila S. 
Rating:
5.0

Customer did not leave a comment.

Carley P. 
Rating:
5.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Very friendly service, and very helpful!

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very easy and convenient system. Loved the mobile app process.

David A. 
Rating:
1.0

They claimed I went 104 miles when it was only 74 I canceled my card till further notice

Patricia M. 
Rating:
5.0

I was met by the owner as I drove into the facility, and he just 'took over' from there. I was in and out in 10 minutes, and will definitely recommend this dealer to anyone who needs the service.

John M. 
Rating:
5.0

Customer did not leave a comment.

Beatrice G. 
Rating:
5.0

Could not get a ground connection for the tail lights. Dealer recommended a trailer hitch dealer down the road who diagnosed the issue as a poor ground. U-haul dealer ground off the rust from the hitch and made contact. Great Guy.

MARKJOHN S. 
Rating:
5.0

The representative was very attentive and provided excellent customer service skills. I was very pleased with my visit at this location and with the overall experience. Highly recommendable.

YODANY B. 
Rating:
4.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Helpful fast and easy thanks

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

There is nothing to improve on!!!

Connie L. 
Rating:
4.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

GLENN O. 
Rating:
5.0

Very good service

Adolfo C. 
Rating:
5.0

Greeted as I pulled into lot, they verified return on cell phone and helped disconnect. Les than 5 minutes at location. Nice folks.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer service was excellent. Made a hectic move less stressful. Pennant Certified is a great place.

Jerry S. 
Rating:
5.0

Nice

Holly D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
2.0

Customer did not leave a comment.

Richar H. 
Rating:
5.0

Andrew was wonderful to work with . He was efficient, personable and knowledgeable. He answered every question I have instantly . I will most definitely use this particular U Haul location again ! Thank you Jonathan Johnson

Jonathan J. 
Rating:
1.0

I have to drop-off the Keys but couldn't find the box . Nest day I had to came back and then they told me was on the other side of the build but guess what there is no way to go there unless you leave the building and the go around. Bad bad experiencie with Uhaul . Never again.

Olavo C. 
Rating:
1.0

The equipment was faulty and the service to remedy this from the location was non-existent... so incredibly poor. The tow dolly's ratchets were completely rusted away and NOTHING like the guidance videos. We spent at least an hour doing something that should have taken ONE MINUTE! The ratchets on the tow dolly were completely rusted over and nothing like the guidance videos. Same with the back lights. They didn't work as they should. I have videos proving all of this if needed. I left a message with the location and they never responded. It put me back on my move a lot because we could not drive at night much given the lights don't work, and with how far back the ratchet issue put us. The fact that they were able to rent out equipment that was next to impossible to use and that the location made 0 effort to remedy this made me lose trust in U-Haul and I will never recommend it now. Not only is this frustrating, but this is extremely unsafe! The service on-site for pickup was good and I appreciate them taking us day-of. That was all that was good. I am extremely disappointed overall with this location and with how U-Haul has allowed them to operate with faulty equipment. I absolutely do NOT recommend this location, and would even caution you against U-Haul as a whole since there was a clear violation of safety.

Klaudia F. 
Rating:
5.0

Always have a very easy time.Very polite person. I would refer people there

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
3.0

Customer did not leave a comment.

doug S. 
Rating:
5.0

Customer did not leave a comment.

Tazmine H. 
Rating:
5.0

Customer did not leave a comment.

Wendy I. 
Rating:
5.0

easy --in and out. Great Customer service.

Teresa P. 
Rating:
5.0

Nothing it was a great experience!

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

michaei C. 
Rating:
5.0

Great costumer service

michaei C. 
Rating:
5.0

Best UHaul location I've ever used

Levi B. 
Rating:
4.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Dealer was awesome. He was very helpful and informative.

Brad J. 
Rating:
1.0

This location should NOT be pick up location! I've used U-Haul MULTIPLE time and this time was ridiculous. I had the option for 24 hour pick up, scheduled pick up for 8. Come to find out this location doesn't typically open until 9 (can't even enter the gated parking lot) so we waited until 9 (mind you we wanted it early to avoid the Florida heat, high of 100°, and I'm pregnant so it was dangerous to be out longer than needed in the hot hours) the guy is apparently on vacation so his hours changed until 10! We were two hours behind from the start. We stayed on the phone with a U-Haul lady for an hour for her to give us a new number to call and stay on hold. They whole experience was awful, I will have a hard time using U-Haul ever again.

Emily A. 
Rating:
3.0

Customer did not leave a comment.

Margi L. 
Rating:
1.0

There was no one from uhaul present. We have never towed a trailer before and we were forced to learn how on our own. No one cared we were sent off to buy accessories needed on our own at a nearby auto zone. Awful experience, would never recommend this location.

Anita O. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

The gentleman who helped me was friendly and efficient. The process was smooth and I was in and out quickly.

Judith G. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
3.0

Customer did not leave a comment.

Danial K. 
Rating:
5.0

Customer did not leave a comment.

travis C. 
Rating:
4.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
4.0

Customer did not leave a comment.

Terry S. 
Rating:
3.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

JOE D. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
5.0

Very prompt service, in and out in 5 minutes!

John D. 
Rating:
1.0

Rented a UHAUL and unfortunately chose this as the pick up location. We had an appointment to pick up the truck at 10am and when I called to verify the order the person on the phone stated that we could pick up anytime today as the truck would be ready for pick up at 8 am. When we arrived at 9:15 am the truck was not ready, our supplies were not even at the building yet, and the employee at the front desk didn't care or apologize for the terrible customer service. I'd never want to do any kind of business here.

Jay D. 
Rating:
5.0

Nothing! Best Uhaul experience I have had. The worker was very friendly and the trucks were the cleanest I have ever seen. Will be going to him again and recommending him.

Adam T. 
Rating:
4.0

Customer did not leave a comment.

Albert A. 
Rating:
5.0

Had great interaction with the gentleman that helped me. Couldn't thank him enough

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

STANLEY K. 
Rating:
5.0

Customer did not leave a comment.

Berny S. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

The personal were very polite and courteous.

Bruce K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

They did not have packing material and was located in the back of a used car dealership

mckenzie L. 
Rating:
5.0

Andrew was awesome! Great experience

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Dafne R. 
Rating:
5.0

Everyone I spoke with during this rental was very professional and helpful. They went above and beyond to be helpful.

Patricia W. 
Rating:
5.0

Jeff was outstanding helping with every detail. He was above and beyond.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

samuel P. 
Rating:
5.0

Customer did not leave a comment.

JORGE Q. 
Rating:
5.0

Customer did not leave a comment.

BOSTON P. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Excellent service. Friendly, helpful and timely. Thank you!

Robertt C. 
Rating:
5.0

Great help with separate drop offs for trailer then truck!

harold T. 
Rating:
4.0

The team was very helpful and friendly.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

CAROL M. 
Rating:
5.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Larry was great to work with! Great customer service

Larry L. 
Rating:
5.0

Amazing

Roody C. 
Rating:
4.0

The total experience was very nice. the reservation girls were very good. the equipment was in good shape and the service center person was very helpful. They bent over back to return the equipment without a problem. I would highly recommend anyone.

Skip S. 
Rating:
2.0

I ordered a hand truck, dolly and furniture covers a week before when I got there they tell me tha there is nothing in stock. It made my move harder.I took the truck and it was great but the place had no supplies for moving.

Peter G. 
Rating:
1.0

I had reserved a truck almost two weeks in advance at one location and was informed I had to pick up my rental at another location the day prior. The Location given to pick up my rental was further away then the original location when closer places were available. The location I was transferred to had only one vehicle (mine). It was not a uhaul dealer and had no supplies (furniture blankets) that I had contracted for. It was in a bad area and hard to find. I would not recommend anyone rent a truck from this dealer. I ended up having to go to another Uhaul dealer to get the blankets and other supplies I needed.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

lisa S. 
Rating:
2.0

Trailer door open caught on latch Did not make sure safety chains on properly and lights working put on hitch and said we're on our own

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
No reviews have been submitted for this location.

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