Customer Reviews for Pennant Certified

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pennant Certified

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Dan C. on

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Richar H. on

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Jonathan J. on

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Andrew was wonderful to work with . He was efficient, personable and knowledgeable. He answered every question I have instantly . I will most definitely use this particular U Haul location again ! Thank you Jonathan Johnson

Olavo C. on

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I have to drop-off the Keys but couldn't find the box . Nest day I had to came back and then they told me was on the other side of the build but guess what there is no way to go there unless you leave the building and the go around. Bad bad experiencie with Uhaul . Never again.

Klaudia F. on

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The equipment was faulty and the service to remedy this from the location was non-existent... so incredibly poor. The tow dolly's ratchets were completely rusted away and NOTHING like the guidance videos. We spent at least an hour doing something that should have taken ONE MINUTE! The ratchets on the tow dolly were completely rusted over and nothing like the guidance videos. Same with the back lights. They didn't work as they should. I have videos proving all of this if needed. I left a message with the location and they never responded. It put me back on my move a lot because we could not drive at night much given the lights don't work, and with how far back the ratchet issue put us. The fact that they were able to rent out equipment that was next to impossible to use and that the location made 0 effort to remedy this made me lose trust in U-Haul and I will never recommend it now. Not only is this frustrating, but this is extremely unsafe! The service on-site for pickup was good and I appreciate them taking us day-of. That was all that was good. I am extremely disappointed overall with this location and with how U-Haul has allowed them to operate with faulty equipment. I absolutely do NOT recommend this location, and would even caution you against U-Haul as a whole since there was a clear violation of safety.

Michelle M. on

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Always have a very easy time.Very polite person. I would refer people there

Lee B. on

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doug S. on

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Tazmine H. on

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Wendy I. on

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Teresa P. on

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easy --in and out. Great Customer service.

Ashley S. on

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Nothing it was a great experience!

michaei C. on

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michaei C. on

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Great costumer service

Levi B. on

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Best UHaul location I've ever used

Matthew F. on

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Brad J. on

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Dealer was awesome. He was very helpful and informative.

Emily A. on

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This location should NOT be pick up location! I’ve used U-Haul MULTIPLE time and this time was ridiculous. I had the option for 24 hour pick up, scheduled pick up for 8. Come to find out this location doesn’t typically open until 9 (can’t even enter the gated parking lot) so we waited until 9 (mind you we wanted it early to avoid the Florida heat, high of 100°, and I’m pregnant so it was dangerous to be out longer than needed in the hot hours) the guy is apparently on vacation so his hours changed until 10! We were two hours behind from the start. We stayed on the phone with a U-Haul lady for an hour for her to give us a new number to call and stay on hold. They whole experience was awful, I will have a hard time using U-Haul ever again.

Margi L. on

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Anita O. on

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There was no one from uhaul present. We have never towed a trailer before and we were forced to learn how on our own. No one cared we were sent off to buy accessories needed on our own at a nearby auto zone. Awful experience, would never recommend this location.

Jacob T. on

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Judith G. on

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The gentleman who helped me was friendly and efficient. The process was smooth and I was in and out quickly.

Jeff C. on

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Richard L. on

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Danial K. on

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travis C. on

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PAUL A. on

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Mark S. on

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Deborah L. on

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Terry S. on

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Scott C. on

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JOE D. on

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