Customer Reviews for Pennys Auto Sales LLC
(U-Haul Neighborhood Dealer)

5 reviews

105 E Jackson Blvd   Erwin, NC 28339

(910) 891-5765

Location Hours

  • Mon-Fri: 11 am - 5 pm
  • Sat: 11 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 891-5765

105 E Jackson Blvd
Erwin, NC 28339

Services at this Location:

Location Hours

  • Mon-Fri: 11 am - 5 pm
  • Sat: 11 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

There was some kind of lubricant on the floor in the truck bed. Guy working there admitted he didn't do a complete walk through so he didn't see it. Once I got to my destination to load I realize how slippery this truck was. I called Penny's and ask what was on the floor and like I said he admitted not doing the complete inspection of the truck. I pulled ramp out and knew I couldn't go up and down it because the lubricant was now on the bottom of my shoes. So now I'm using the steps to get up and down into truck. The kid helping me slipped on the ramp too multiple times. I had to have that truck that day was only reason I kept it. I had driven over two hours only to get there and I had to wait for previous renter to bring the key to truck back to the office which should be a major check for Penny's. After thirty minute wait I got the truck. Ok here is what happened—- I was having to use the steps because of this lubricant which is on the bottom of my shoes and I went to step down and I slipped and FELL out of the truck. I reached for the handle but still went to the ground on my right side. I spent 4 hours the next day at my family doctor getting X-rays on my shoulder, lower back and knee all on my right side. I call Penny's to tell him what had happened and that asshole blamed me for putting something on the truck bed floor when I had called him a hour later of getting the truck complaining about how slippery it was. Today I had to pay a moving company $340 to unload this U-Haul truck because I'm still in so much pain. Once they were done my wife and I returned the truck only be charged an additional $140! To use this truck cost me over $700 for 3 days and I know I will be getting bills from the doctor too. Thank you U-Haul for an experience I will never forget!!

Richard S. 
Rating:
1.0

No code was provided for lock box had to call customer service and wait almost a hour. No one was working during the normal business hours even though it said they were open.

Tamika S. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
No reviews have been submitted for this location.

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