Customer Reviews for Penticton Brake & Wheel
(U-Haul Neighborhood Dealer)

1427 reviews

112 Industrial Crt   Penticton, BC V2A7N9
(@ Industrial Pl)

(250) 492-7731

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 4/17/2021: 9:00 am - 10:00 am
  • 4/18/2021: Closed

Services at this Location:

Contact Us

(250) 492-7731

112 Industrial Crt
Penticton, BC V2A7N9
(@ Industrial Pl)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 4/17/2021: 9:00 am - 10:00 am
  • 4/18/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Hazel F. 
Rating:
5.0

Customer did not leave a comment.

THAIR S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
3.0

Operator was helpfull but trailer was very ditry !!!

HERMANNUS S. 
Rating:
3.0

The windshield wipers were garbage, I could barely see through, as I went through a winter storm on a high-pass. Was not impressed. The vehicle was definitely well used, it got the job done, but I was worried about its safety.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

DONALD I. 
Rating:
5.0

Customer who returned the trailer was Colby Cooper

Jake A. 
Rating:
4.0

Remote weekend drop off definitely went smoother than pickup. 15 minutes in Penticton as apposed to 3 hours in Castlegar. While remote system was imposing allowed for Easter weekend move. No other choices.

rocky M. 
Rating:
4.0

Customer did not leave a comment.

COREY H. 
Rating:
5.0

Customer did not leave a comment.

Heidi L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Good service

MELISSA M. 
Rating:
3.0

Nothing very professional and helpful. Well ran business.

Willard T. 
Rating:
5.0

Straight forward drop off! Accidentally returned the keys before finalizing the odometer but that's my error

Matthew W. 
Rating:
2.0

Got over charged 50$ for fuel when I brought the van back to the same level I received..

ELIJAH C. 
Rating:
5.0

Great service, reviewed the safety features, and spent the time with customer to ensure they understood the needs of the trailer.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

frank K. 
Rating:
5.0

Breaks need to be looked at, very rough when pressing them. Other than that it was all good

JEFFREY P. 
Rating:
5.0

They were great and Penticton Brake and Wheel.

kevin S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH W. 
Rating:
4.0

Completed online after hours drop offwhich was quick and easy.

PHILIP C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND S. 
Rating:
5.0

Chose this location specifically because of positive past experience. The operator is a great guy. There was a little garbage in the truck when I picked it up. A muffin wrapper and empty water bottle.

Michael W. 
Rating:
5.0

I would like to compliment this location. Great service, very helpful, friendly, and a pleasure to deal with!!

CAROL S. 
Rating:
5.0

Very professional

MARK M. 
Rating:
5.0

The truck was full of garbage tooth picks used mask candy on the dash it was so gross. The storage area was full of wood chips. I was not happy this time.

Shawn S. 
Rating:
3.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
1.0

Absolute worst customer service ever. I will never use this service again and am going to make it my mission to tell my network about the poor quality service at this location.

Jeffery T. 
Rating:
5.0

Fast no nonsense practical service!

ROBERT W. 
Rating:
1.0

The trucks should be full of fuel when rented as estimating how much gas to be put in to get to where the starting gauge is means you give back far more gas than you started with and the location does not factor that in when giving final charges. We had 3/8 of a tank when we got it and left it with over half a tank. Easily 20 dollars extra gas. Would be nice to have that factored in sonewhere. They also do not do any walkthrough of the truck at this location. The other Penticton location does a comprehensive walkthrough when you take the truck and when you return it.

Cameron F. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Very easy process..I was in and out in no time.

JACK B. 
Rating:
5.0

Easy pick up and drop off process! Will definitely use them again if I have to move!

BRANDI E. 
Rating:
3.0

Have used this location several times and will continue to use in the future.

HERBERT S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

The operator at Penticton Brake and Wheel was great. Had me hooked up and out of there in record time, and the same with the return. Very pleased with the service!

Greg W. 
Rating:
5.0

Quick, no nonsense service.

calvin R. 
Rating:
5.0

No problems in and out quick

Terry I. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
1.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

donald S. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Keep doing what Kevin does at penticton brake and wheel stellar service 5 star rating for sure

Jfraya D. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
4.0

Nothing

Willard T. 
Rating:
3.0

It was a smooth & quick pickup process - thanks very much to the man who processed our pickup, and to the team there for contacting us so early in the week (days in advanced as opposed to just 24-hours-prior) to confirm our rental would indeed be at their location. Our UHaul's cabin smelled strongly of cigarette smoke and there was a discarded butt in the passenger side door. We did a few rounds of Febreezing over the first 2 days to clear the smell out.

Jonathan Y. 
Rating:
5.0

Customer did not leave a comment.

Caitlin A. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Probably the best customer service I have ever received ( and I am 76 years old!)

Habib T. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
4.0

Customer did not leave a comment.

JOBIN K. 
Rating:
3.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

This is a great trailer, hauls well.

Ken M. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

An excellent place to rent from. They didn't have the 15 foot truck I had reserved but bumped me up to a 20 foot for the same rate as the 15 foot.

Vern K. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
5.0

It was definitely effortless and staff was great!

Ninon S. 
Rating:
5.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

The truck was running poorly. Engine was missing.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
4.0

Customer did not leave a comment.

Terry K. 
Rating:
2.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
4.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

No improvements needed, from the rental unit to the staff everything was excellent

dave H. 
Rating:
5.0

Excellent service by the owner, even though I had inadvertently booked at a different location,'he provided me with an available unit.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

All good no need for improvement.

Daniel L. 
Rating:
2.0

A cleaner more inviting office and a more personable staff member.

Linda W. 
Rating:
3.0

Customer did not leave a comment.

Walter N. 
Rating:
4.0

Customer did not leave a comment.

Reynhold Z. 
Rating:
5.0

I have rented before but this location was more than helpful and explained how to use the equipment and how to fill the right amount of gas on return... excellent.

Craig P. 
Rating:
4.0

Just make sure the equipment is properly maintained. Using a vehicle like this to cross the country was unfair to say the least. I felt unsafe and I comfortable most of my ride.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

I just found front office filthy which made me wonder about the truck but we had no problems

heather A. 
Rating:
3.0

The truck was towed to this location due to an oil leak from the engine.

Harold W. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Super nice guy. He was very kind to me, he did not realize it but at this time kindness was exactly what i needed. I was dealing with a very tough situation and did not share with him. I recommend this u-haul to everyone i can.

Susan M. 
Rating:
3.0

I went on U-Haul's website and reserved a trailer 2 weeks prior to the date required. I had several emails saying that the trailer was guaranteed, etc. I followed the instructions and "checked-in" the day prior to picking up. Shortly after I "checked-in", I had a call from Penticton U-Haul informing me that the trailer I had reserved was not road worthy and would not be ready for me. The closest 6' x 12' trailer available was in Salmon Arm. Penticton U-Haul offered to look into getting a 5' x 8' trailer but this was contingent on receiving it from a customer earlier. We called U-Haul's main number, were on hold for 30 minutes while they looked into, and then eventually were hung up on. I called Penticton U-Haul back and was informed that the trailer would be ready to go the next day. It sounded like U-Haul main office had contacted Penticton U-Haul and told them to get the trailer ready. The next day I arrived at Penticton U-Haul and the trailer was ready to go. Jim helped me get it hooked up to my truck and got the lights working accordingly. For a couple of hours on the day prior to picking up, it was up in the air whether or not we would get the trailer. Given we were moving out of our house, this was very concerning and unsettling.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

darren B. 
Rating:
1.0

That was the worst customer service I have EVER experienced!!!

Christine D. 
Rating:
4.0

Handles very well with my truck . No problems. Well maintained equipment

Tammy P. 
Rating:
5.0

Penticton Brake and Wheel is the best Uhaul dealer I have used. They are quick and efficient, and have you on your way quickly!

Eugene D. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

HIERONYMUS O. 
Rating:
5.0

Kevin is always great. Quick & Easy. Equipment is always in top notch condition. Always a pleasure to deal with.

William J. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
5.0

When I order the truck from Penticton to Vancouver and back. And the. I order boxes as this location has none. I do not expect you to send the boxes to the end destination as I obviously needed the boxes at the beginning location. Absolutely ludicrous. I did not know what was in the box as the FedEx guy dropped it off and drove off... this was obviously a successful attempt to rip me off. Great! As me tioned I like Uhaul but my rental of storage at Marine Drive drove me to buy a container...now this.. not good people.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
3.0

If you are going to offer pick up and drop off location, you should inform the client that they have to follow the business vacation time and business hours, we were told to pick up after 3 but they we gone by 10 am ,and the drop off location told us that we could do late drop off and there was a key drop and that wasn't true either

nicole H. 
Rating:
3.0

It would be nice to be able to park in a more secure location...not just on a side street. Otherwise all was good. Thank you

Lance B. 
Rating:
2.0

Website for booking is not user friendly. Have booked twice in past 4 months a d both times have had problems with the booking when I arrived to pick up my rental. Was unable to complete the booking without assistance from personal at the rental pick up business.

Al H. 
Rating:
5.0

Customer did not leave a comment.

Mary-Jo R. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top