Customer Reviews for Personal Mini Storage Winter Garden
(U-Haul Neighborhood Dealer)

717 reviews

13440 W Colonial Dr   Winter Garden, FL 34787
(Between Dillard & West Colonial Next to McDonalds)

(407) 654-3130

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 654-3130

13440 W Colonial Dr
Winter Garden, FL 34787
(Between Dillard & West Colonial Next to McDonalds)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Ruben A. 
Rating:
5.0

very friendly staff!

MICHAEL C. 
Rating:
5.0

This rental experience was *flawless*! Sarah worked with me to set everything up such that the pickup process was greatly expedited, on top of which, it's just a pleasure to work with her and Danny.

STEPHEN D. 
Rating:
5.0

Nothing. Everything is great. Thanks

Joselito C. 
Rating:
5.0

Service was amazing!

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

CARLA M. 
Rating:
1.0

Very unprofessional! The attendant told me that the truck hadn't been cleaned out and that I needed to open the back door and check it out for her! She said that her shoulder was sore so she couldn't open it. She made it clear that she was unhappy with my request to walk around and notate dents etc.

Richard B. 
Rating:
4.0

Sarah is amazing; she is knowledgeable and friendly and a pleasure to work with. Kelly is not so knowledgeable and is markedly unfriendly. The location is convenient, but the parking lot is *minuscule*. It's very difficult to maneuver vehicles of any size, never mind U-Haul's larger trucks. My organization reserved two vehicles of a specific size, but this location had to downgrade us to a smaller truck. They were very apologetic and gave us some warning, which helped us adjust. We've been promised it won't happen again.

STEPHEN D. 
Rating:
5.0

Extremely friendly and solution oriented. Y'all took away a solid 50% of all stress I had today. That's massive, thank you!

John K. 
Rating:
1.0

No voy a alquilar mas nunca un truck en esta sede, esta es la segunda vez que intentan cobrar un fee extra, y tambien intentan alegar que le coloque menos gasolina.

ALEJANDRO B. 
Rating:
4.0

I don't know how to give you an opinion about the return location because my brother who returned the UHAUL.

Julianna S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Super smooth. Friendly. Easy. Enter than that factory down the street in ocoee.

KYLE B. 
Rating:
5.0

The Resident Manager was AMAZING!! She made our move so much more enjoyable. From check in to check out. I don't think I have ever had a uhaul experience go so smoothly. We will definitely return to her and this location again. Her demeanor was a delight.

HELEN T. 
Rating:
1.0

Este lugar es una completa mierda, me quieren cobrar dos veces el dolly y ahora y que un fee de 30 dolares estan locos

ALEJANDRO B. 
Rating:
4.0

Nothing

KEITH G. 
Rating:
1.0

Fire everyone who works there!!! Piss poor behavior!!! Piss poor attitude!!! Stole money from me and added gas charge even though truck was full!!! Tried to make me relocate and walk five miles even though we agreed to bring truck there.. also tried to lie about text messaging me when I got no messages!!! When I came back to talk they were rude to the point I wanted to fight!!! Lucky she was a women or she would of had no teeth talking to me like that!!! I will never use that location again.. the truck was moved from where o parked it and she claims gas was missing!!! Duh probably when they moved it around!!! Lucky they only robbed me for 50 bucks but that fifty bucks host lost you a customer!!

JUSTIN G. 
Rating:
5.0

Truck smelled really strong of smoke, otherwise your staff was amazing and very helpful. Great service and location. Thank you

Jenny P. 
Rating:
2.0

Customer did not leave a comment.

Austin F. 
Rating:
5.0

The absolute best customer service - so friendly, professional and efficient. Quick check out and check in.

Jodi W. 
Rating:
5.0

Nothing, very well done as is!

MANCIL T. 
Rating:
4.0

Get a bigger parking lot, it can be difficult to park after hours. The people that work there were the nicest people and very helpful. Overall the process was smooth except the parking lot.

TODD M. 
Rating:
2.0

Had to wait 30 minutes for the ONLY attended to come back from somewhere at 3:00 pm on a Friday If she needs lunch breaks or go out, there should be someone to cover for her. There were at least 5 more people waiting and another 3 we came and went, tired of waiting

cesar A. 
Rating:
5.0

Keep smiling

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Sergey Z. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

I had to return my 26" truck and trailer to this location. there was no attendant and I had to park the truck and trailer both in a tiny space out front. This wouldn't have been a problem if the was space to maneuver. I would not suggest this location unless someone is there or you have a small truck.

Christopher M. 
Rating:
5.0

None. Keep up the good work.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Jarry V. 
Rating:
5.0

Customer did not leave a comment.

ANNA M. 
Rating:
5.0

front desk is so kind and patience with me because i'm deaf so we did write in pad .. it's perfect example and humble . definitely i come back again to rental

TRACY S. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

RAVINDRA P. 
Rating:
5.0

Customer did not leave a comment.

ROSELANDE T. 
Rating:
5.0

Inside of truck smelled of cat kitty litter.

Emerio G. 
Rating:
5.0

I have now rented trucks twice from this location. Pickup is quick and easy and customer service is excellent. I would recommend anyone to use this location for your U-Haul truck needs.

Eddie G. 
Rating:
5.0

Excellent staff! Excellent service.

SANDRA SUE P. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

The young lady that was at the desk worked hard to find a uhaul that would work for or purpose since the truck we rented hadn't been returned on time. It was quite hectic in the office at that moment with other customers arriving for their rentals but she remained calm and focused. She is the reason I would recommend this location. What a wonderful asset she is!!!

Kimball H. 
Rating:
5.0

Customer did not leave a comment.

Christine R. 
Rating:
4.0

The truck that we rent was in bad condition, it have sand under the truck hood, all fluids was under the safety line, and the electrical system was failure. If you gonna rent a equipment you need to make sure all you equipment are in good condition, thanks God we arrived to our destination safe.

ANDRES EDUARDO E. 
Rating:
5.0

Great customer service

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA F. 
Rating:
5.0

Sarah Assisted me And I was extremely impressed by her customer service skills and the way she was thorough and answered all of my questions before I even asked them.

MARIE J. 
Rating:
5.0

Nothing everything was great.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

It was nice to have an attendant that paid attention to your needs. I had issues picking up my truck as it was not there and was able to get an upgrade at the same price.

BENJAMIN K. 
Rating:
5.0

My fiancé drove the truck and this truck should honestly not be on the road. He was traveling on the Florida turnpike and he said it felt like it was just gonna fall in pieces with the shaking vibration the mirrors wouldn't stay put and said he was frightened the way it was driving. We also weren't aware of how the tools work because we weren't told regarding Sunpass. The facilities where I picked it up we're very nice and where we dropped it off

Gregory K. 
Rating:
3.0

I reserved a dolly and it was not located in the truck during pick up. Since the location I picked the truck at wasn't opened yet, I couldn't speak to anyone. I've been calling UHaul since 8am and haven't been able to connect with anyone. I was overcharged after returning my vehicle on time. I can't get in touch with anyone. I'm so upset and will never use UHaul again.

Christy A. 
Rating:
1.0

Site tried to refuse drop off of vehicle scheduled to be returned at their location. Rude and argumentative.

RUSSELL B. 
Rating:
1.0

I walk into the store and thisStore clerk was so rude I return the truck and the mileage out was 59308.0 with returning mileage 59330 equals to 22 miles used The store clerk continue to tell me I use 33 miles then close the door so I could not get back in the store and walked away and refused to talk to me

Lenbirth B. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Some transaction from start to finish. Customer Service was excellent!

STEVEN T. 
Rating:
4.0

No clear place to park, especially for the size of the truck. Office was closed.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

AMBER N. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

TYLER L. 
Rating:
5.0

Customer did not leave a comment.

TONJA B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
5.0

Nice!

Mutaz A. 
Rating:
4.0

Hire additional help,so you don't have to put your I will be back in 15 minutes sign, with people waiting.

Joseph C. 
Rating:
5.0

Excellent customer service!! Super lenient and nice people.

CELIO D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Seamless experience. Friendly staff. Keep it up.

ERIC T. 
Rating:
5.0

Couldn't have had a better experience :) We were in and out quickly, we felt like Sarah explained everything well to us and was also so pleasant to talk to, and the truck was in great shape. This was the part of moving I was most stressed about, and it ended up being the easiest part of our day. Would recommend this location to anyone for sure.

ARIEL T. 
Rating:
5.0

The customer service rep was first class!

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

KEISER D. 
Rating:
5.0

Nothing to improve. I had Terrific service and the office staff is very friendly and is very organized and know what they are doing so you are right in and on your way. Thank You Very Much ! I appreciate it!

PATRICIA G. 
Rating:
3.0

Convenient location, high road traffic getting in and out. Not nearly enough parking, they should park their rental trucks in the back or have overflow parking. Nice people. Probably won't rent there again due to hassle.

William B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND P. 
Rating:
5.0

Good service!

CHRISTOPHER H. 
Rating:
5.0

Most incredibly accommodating owner/operator/manager of this location. I had challenges with the app and they worked with me to find a solution. Very genuinely friendly. They made it a wonderful experience 👍🏽

Mary F. 
Rating:
5.0

I was very happy with the automated service. It was clear and easy to follow.

alex N. 
Rating:
1.0

Customer did not leave a comment.

princess B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Extremely friendly and informative staff!!!! Wonderful experience!!!!

Thalia N. 
Rating:
5.0

The customer service was fantastic!

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing - staff was great, very easy experience

Michael S. 
Rating:
5.0

The engine had some serious issues while driving. A mechanic needs to fix all these matters. There is no reason a customer should be driving a vehicle in this condition.

Piotr C. 
Rating:
5.0

Process was easy. Good experience overall.

Theresa H. 
Rating:
5.0

I still can't believe that still can exist people like Danny and Sara in these world. Thank you for every time I rent a 20 dollars truck You guys make me feel like I'm spending millions of dollars that how good you are.

Keiser D. 
Rating:
2.0

They don't have parking for the customers , if you rent truck there you have to find a parking nearby and walk back to get the truck. Terrible.

Cleider P. 
Rating:
4.0

Mgr man was too forceful verbally about my mask not far enough above my nose .. Came across way too bossy, he could have said his instructions in a calmer nicer way.

larry B. 
Rating:
5.0

Customer did not leave a comment.

BRUNO D. 
Rating:
5.0

Customer did not leave a comment.

Ladd T. 
Rating:
5.0

Customer did not leave a comment.

Coleman R. 
Rating:
5.0

Employees nice and helpful

Melanie R. 
Rating:
4.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Pedro R. 
Rating:
5.0

Customer did not leave a comment.

Keiser D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

KEISER D. 
Rating:
5.0

Let your customers know there is NO on-site parking. Clean the equipment better.

D Steven S. 
No reviews have been submitted for this location.

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