Customer Reviews for Personal Mini Storage Winter Garden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Personal Mini Storage Winter Garden

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Joe A. on

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Great folks running this outlet!

Mark C. on

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Keep up the great work!

Marlon S. on

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Employees were very knowledgeable & helpful with my van rental, I highly reccomend this place !!

Carlos H. on

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Additional parking space area to droop off large vehicles (26” truck)

Steven W. on

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We have used U-Haul for decades for all of our moves between the southwest and southeast and this was the cleanest, nicest location we've ever seen.

Keiser D. on

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Second time there and the service was even better than the first time. Congratulation

Sam Nathan B. on

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Sarah and her team were great! The Best!!! they deserve a bonus... Thank you Nathan & Anna

Ronald G. on

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Jon P. on

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Friendly knowledgeable staff. Accommodating and explained options clearly

James M. on

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Keep Doing What You Are Doing! Great Service!

Gordon G. on

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Great Customer Service. Very polite and engaging staff.

EMMETT S. on

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William H. on

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Joan R. on

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Have more trucks / Van's available

Susan M. on

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The manager was very helpful.

Tamara L. on

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Krishna R. on

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SEAN N. on

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Julio S. on

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Unfortunately we found roaches in truck and now were forced to get an exterminator to our home asap.

David S. on

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Jerald N. on

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Javier M. on

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Ricardo R. on

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David G. on

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Show the truck and explain how it works

Bobby H. on

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Rude/incompetent staff. They seem to not want to be bothered to get up from their seats to even check the truck back in. Renter beware take photos of your return mileage and gas levels. Once you are overcharged they will suddenly not be able to find your records.

Francisco P. on

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Eduardo P. on

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Wilfredo L. on

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Bat Amgalan C. on

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Leo S. on

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Only allow customers to order items on the website that are actually available at that location. The automated drop off feature on the website was excellent.

Krystal T. on

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Dropped my rental truck off after hours. The 24/7 truck share process was easy for me to drop the truck off.

TIM R. on

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Add E-Z passes inside trucks and add tolls to invoice.

Ande D. on

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Serena C. on

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Miguel R. on

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Thanks!

Ricardo P. on

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The owner Dennis tried over charging me for pads I never received . After speaking with customer service they took off the charge and my bill was $10 less. To bad my card was charged the full amount

Sandra T. on

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Called to confirm drop off place and time, got to location on time no personnel available to assist drop off procedures. No mention on the phone that no personnel would be at location. I tried to login in to online procedure, location would not confirm. Another person was also waiting for assistance. Person on phone should have told me no assistance would be there for the drop off.

Jessica S. on

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Friendly, helpful and amazing staff. Highly recommend this place for all your moving and storage needs.

Don S. on

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Kristen S. on

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Jose C. on

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Craig A. on

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Great customer service! Would definitely use again.

Kevin W. on

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I had to drive to another uhaul facility to collect the appliance dolly I had ordered.

Sharon A. on

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Miguel G. on

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Customer service was exceptional, I loved the staff. The only issues we had were how small the parking lot was when we went to drop it off we had trouble finding a spot and turning it around.

Peter P. on

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Carol L. on

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Professional and Efficient.

Robert J. on

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The right tail light would not blink or break most of the time it was off. The trailer plug for the light was not working properly. Your do not fill the tank up policy is a scam. Why? Unless every body puts more and more in until you siphon it out back down to a 1/4.

Brett B. on

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Daniel B. on

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Staff was friendly and excellent. The Vehicle worked perfectly. I’m happy to recommend this location in the future.

Elva P. on

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Leonard V. on

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eric C. on

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Uhaul blew a tire while driving. Check tire pressures and tires before renting

Eric P. on

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Honestly, Excellent Service! Personable, knowledgeable and efficient staff. We enjoyed doing business.

Erin P. on

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When I first arrived after a 2 and 1/2 hour trip I needed to use the restroom and they would not allow it because I was not a storage shed customer I was a U-Haul customer. Getting started off on the wrong foot I was still not upset I just went next door to McDonald's to use the restroom. The young lady behind the counter started to go through the process of pulling up my reservation and I had the reservation pulled up on my phone and as she went through the process the price significantly went up. She was claiming that she had nothing to do with it and that it was all U-Hauls fault she kept saying that she had nothing to do with that but it didn't change until she started messing around on her computer. She became very condescending and unprofessional it took me an hour to get the reservation I had for over a week after having to call U-Hauls customer service. After speaking with a U-Haul customer service representative on speakerphone he got her to change the price at that time she started to use strong language and became very upset with the U-haul customer service representative again being very unprofessional. The manager took over the situation and told her to shut her mouth more than once. After the situation was resolved with the price I spoke with the manager privately he insisted on defending his employee saying that it was a interpretation on our part of bad customer service even though she used strong language and he had to tell her to shut up multiple times. He continued to blame U-Haul and would take no responsibility for my bad experience never apologizing or trying to make it right he seemed to visibly agitated and told me if I was going to speak over him that he was done talking but he was the one Speaking over me shutting me down it appeared that he was trying to intimidate me. It was by far the worst experience I've ever had with U-Haul and I've used them at least 20 to 30 times it has me strongly considering to use a different company next time because of the the way U-Haul lets people rent out their trucks and it and not be a representative of U-Haul or accountable by U-Haul standards.

Joel F. on

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Continue the friendly and courteous service.

Milo C. on

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Customer service was great! Staff was friendly and explained everything well!

Todd B. on

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Very smooth process from start to finish. Excellent customer service. Will use them again.

Cynthia A. on

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William B. on

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Dennis and Arlene are great. Very helpful and explained everything. Helped the move go smoother.

Daniel F. on

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Ray B. on

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Nothing that pick up n drop off place was great. Order it on line truck was there n ready.

Keith G. on

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Loved the automated option

Adrian C. on

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There was no one there when we droped off thete office was closed so we locked up the truck and put the keys in the drop box.

Dana R. on

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William V. on

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Better customer service. The attendant, relief manager, was very rude. She says it's hectic in the morning, Maybe they need more staff so it's not so hectic. Water cooler was out of water.

Gottfried S. on

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Nothing. You guys are good

Kit P. on

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They were very nice and friendly.

Jerry L. on

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Amelia R. on

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Jay B. on

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Too short a visit to make proper assessment.

Kevin I. on

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Excellent

Carlos R. on

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Jomar L. on

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nancy H. on

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Louis M. on

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Dolores C. on

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Michelle S. on

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Jim G. on

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Staff was super friendly and efficient !

Luis P. on

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Everything excellent.

Mendell P. on

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Steve B. on

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Jay M. on

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Eleanor H. on

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Matthew P. on

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Timothy H. on

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The Uhaul website could be easier to navigate.

Mark W. on

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Great service. Was in and out in 5 minutes.

David T. on

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Winford A. on

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Parking lot to return the large rental truck is very tight and difficult to maneuver. I wish they were given more space for the trucks. Otherwise, all was great. Darlene, the property manager, was very polite, kind and professional in helping me resolve an issue.

Jean T. on

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Jennifer C. on

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I had a good experience. I did call to clarify that I asked for extra time and was granted it so the extra days worth of charges can be fixed. They said they'd handle it so I'm waiting on a call back. The actual property managers at this location we're extremely friendly and very nice.

Andres P. on

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michael F. on

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We typically rent from the Ocoee or Clermont location and they have always been great, this location is a bit closer to our business so we decided to give it a shot. The woman behind the counter, I believe she is the owner, was one of the most rude, snarky, and just plain unpleasant people I have interacted with in quite awhile. We had a slight change in our contract, we inadvertently selected insurance and did not need it, she was beyond unprofessional when it came to correcting the error. My business, and all the others in our business complex that I associate with, will NEVER do business with this location due to this owner, she has no place in operating a business where she interacts with the public.

Monica G. on

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Tim D. on

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Dennis R. on

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Jim M. on

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It was a perfect experience

Christopher C. on

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Took me 45 minutes to pick-up vehicle because nobody knew the combination code to open the lock box. WHAT A WASTE OF MY TIME, not a single apology. Will not rent from here again.

albert R. on

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Robert V. on

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