Customer did not leave a comment.Steven D.
Customer Reviews for Peters True Value Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Clarence C.
Too far from homeRobert G.
This location didn't have a truck. Uhaul made me drive an hour to another location which that vehicle had a abs light on 10 miles into my drive and beeped the whole time driving. I have had bad uhaul experiences multiple times now, and I don't plan to use them anymore.Marcus P.
Customer did not leave a comment.Amanda M.
Customer did not leave a comment.Anh TU L.
Customer did not leave a comment.Rosheen H.
One of the tires was completely flat in less than 24 hours so clearly no one checked the equipment. This flat tire set us back several hours from leaving.Curt Z.
Not the locations fault, the tires were worn. Very little tread left.Joseph P.
The oil change light was on, needed changing...i was scared it would hurt the engine on my time.Rene K.
No need to change a thing, counter agents were very courteous, as well as, the guys assisting with hooking & unhooking the trailer. Great job, one & all. ðŸ‘Scott K.
Customer did not leave a comment.ALAN P.
Customer did not leave a comment.Steven S.
Will rent here again.MICHAEL PAUL A.
Customer did not leave a comment.Todd H.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Renee S.
This is my first time renting from this location and I will be definitely back. Great personnel and love the store to wonder around and find some good home items.THERESA LOUISE B.
No problemsROSEMARIE F.
Customer did not leave a comment.ERINPATRICIA O.
Customer did not leave a comment.MARY MAUREEN O.
Very well pleased with the service from this location ðŸ˜€GERALD F.
Customer did not leave a comment.christopher F.
We first went to fenton 3144 cooper ave , and that poor girls was left by the owner to swing in the wind !! She was not trained correctly, she xalled the owner he yelled at her , he was an ass to her she threatened to quit hopefully she did , then we were re routed to milford because fenton had a defective trailer, the Ace hardare on M-59 was fabulous the young lady who helped us was trained great and had awesome personality!! Fenton on copper ave she not be doing uhaul!!!!!MICHAELCHRISTIAN S.
Peter's True value uhaul is greatJace S.
Customer did not leave a comment.James M.
Great place.. will rent again at Pete's hrdwreGerald M.
Customer did not leave a comment.MITCHELL SAMUEL A.
Everything went well.MICHAEL DUANE S.
Customer did not leave a comment.Richard T.
Customer did not leave a comment.RYAN W.
Customer did not leave a comment.Thomas G.
Absolutely awesome service! Went above and beyond to assist me! Great place. Amazing Staff!!! Very clean. Would definitely return and recommend.ROBERTTRENTON N.
Excellent service, Peter's True Value is great, awesome customer service and staff.Ryan W.
1-Tire pressure was not checked before renting the trailer to the customer. When I checked the tire pressure after arrived home all 4 tires in two axles were different, between 20 psi and 85 psi ( cold tire pressure) 2- Called U-haul service center number, they first recommended to put 36 psi in all tires. I questioned that this recommend tire pressure may be too low for a trailer tire. After me questioning the recommendation for 36 psi they told me to look for stickers on the bumpers. ( Before calling u-haul I checked for tire pressure recommendations on the tire walls for information. No information was displayed on tire walls for tire pressure. There was sticker on the mudd guard with the recommendation to look on the tire wall for recommend tire pressure. This sticker on the mudd guard was useless. Finally I fould an other sticker in trailer wall with tire pressure recommendation of max 65 psi cold pressure. I inflated and deflated all 4 tires to 60 psi. After 4 hours driving I checked the tire pressure that was still OK and above 60psi (due to warm tire pressure) The trailer was parked for couple of days after I arrived on my travel destination. During return trip the tire pressure for the same tire that initially was low dropped back to 20 psi. I increased it to 65psi and drove to a u-haul station and requested to change the one tire. Recommendations: 1-Please establish a process for checking the operation and safety of your equipment before rental. 2-Train your rental service personal to check the tire pressure before thr rental. 3- Tire pressure check should be on the mandatory safety check list. Comment: If the recommended max. could tire pressure is 65psi and two tires out of four have significantly different pressure (20psi and 85psi) this is considered unsafe for a trailer! Please do not rent unsafe trailer, because most of the customer relaying on u-haul to check the equipment and either have not the knowledge or the capabilities to check the tire pressure before the use of the trailer. The customer who has the knowledge and capabilities to check the tire pressure will be frustrated, because fixing the problem on the road can be very time consuming. I made this experience and wasted a lot of time during my trip due to problems with the defective trailer tire.Nazir K.
Customer did not leave a comment.RENE S.
Customer did not leave a comment.Jim C.
Customer did not leave a comment.Ray H.
Customer did not leave a comment.Steven S.
Service was excellent.STEVEN S.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Joshua C.
The truck was very dirty inside and out. I had to sweep the storage area. The passenger cabin was a mess and left that way from previous customer. Obviously no one checked the truck when delivered from the previous customer and no one checked the truck before giving it to me. Very bad and prevented some use of the passenger cabin. I also did not get a dolly when getting the truck. I returned shortly after picking up the truck and requested one. The employee acted "put out" that I asked for you after the fact and asked me why did I not get one when I rented the truck. I made the decision to rent one after I got it and did not expect the less than helpful response and attitude from the employee.John Y.
The vehicle was not running correctly seemed to have a missfire, so driving on anything but flat roads was difficult, the suspension was loose causing the truck to sway harder than normal during turns. The truck was not ready for pick up when requested (24/7 not setup correctly). We were able to make the move fortunately we were only going a short distance.Joseph M.
The folks at Peter's Hardware were awesome! Great advice and service. A+DENNIS P.
Customer did not leave a comment.KELLY M.
You need to update your computer system. I tried to add my new Ford F-250 truck as the towing vehicle and it wasn't in your system. Big hassle.Matt G.
Customer did not leave a comment.greg K.
Customer did not leave a comment.ZACHARY ALEXANDE S.
Customer did not leave a comment.GRAYDON ALAN R.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Joseph R.
Only problem I had was using mobile at pick up . When using my mobile to pick up the app would not work and I had to physically go into store to pick up truck. Not a big deal just thought I'd mention it.STEVEN JAY C.
Pete's always offers get service, and this time was no exception.Rodney D.
Customer did not leave a comment.Mike R.
Didn't notice until getting home and reviewing the receipt we were charged for additional dollies.Tina M.
Customer did not leave a comment.JENNIFER ANN S.
Customer did not leave a comment.FRANK L.
Customer did not leave a comment.SCOTT WILLIAM T.
Customer did not leave a comment.Allan K.
Well you could let renters know that a 6x12 trailer with ramps will not let you load anything wider than 4 3/4 ft. due to the frame on the back of trailer. Tried to load a 60 inch wide side by side on it and it wouldn't go on without damaging it.Terry B.
The young man came out and helped me take the trailer off my truck, and was very polite and kind!Jolyn U.
Customer did not leave a comment.willy H.
Peter's true value in hartland Michigan has 1 bad tire out of the set. You charge damage and expect the tires not to take damage when the tread is 80% gone. A tire repair shop wont fix a whole and would have to buy brand new set. If you go look at those trucks there would be 3 bad trucks from what I sawCOLE L.
Customer did not leave a comment.Matt G.
Were unable to answer my questions and charged me for an additional day wrongfullyZachary D.
Customer did not leave a comment.laure M.
Customer did not leave a comment.GERALD BAILEY R.
Customer did not leave a comment.Justin G.
They told me my cars was a gift card but it wasn't I had to go get cash my dad at clean the inside because it's was dirtyJordan N.
Customer did not leave a comment.Dennan M.
Customer did not leave a comment.Michael Y.
Customer did not leave a comment.Jay G.
Customer did not leave a comment.Alexis W.
When I made reservation the person had pick-up in wrong state costing me 2hrs extra time and labor .This was not Peters Hardwares faultbruce G.
They were really clear about everything. Great experience.Adam P.
Nothing. The staff here were quick helpful and friendly.Daniel L.
Customer did not leave a comment.RON P.
Customer did not leave a comment.Don R.
Customer did not leave a comment.Jerome W.
Customer did not leave a comment.JOHN M.
Everything was as they said. Very polite & professionalLAWRANCE M.
Customer did not leave a comment.SANDRADAWSON H.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.MArk R.
The trailer was useless and a total waste of money. We rented a 6ft wide trailer because we were transporting a 5 1/2 ft item. Even though the trailer was 6ft wide we couldn't get our item in because the back gate was only 5 ft wide. A 6 hour drive for nothing. Very upset.Stephanie G.
Customer did not leave a comment.Leonard W.
Customer did not leave a comment.RICHARD B.
Check out after hours way a pain , when closed, just because U-Haul website didn't work well with my phone internet serviceSteven T.
Customer did not leave a comment.Nick M.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Keith T.
Customer did not leave a comment.John P.
Was charged multiple times for truck. Truck did not have dolly or moving pads and none were offeredDAVID ALLEN V.
Customer did not leave a comment.Jean D.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.DAVIDWILLIAM W.
Great quick service to get paperwork and trailer ready to go in less than 15 minutesAntonio F.
The vechile was dirty an not sanitized. Box full of garbage left in back of truck.Debbie B.
Customer did not leave a comment.Thomas D.