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Rosellynn B
Customer Reviews for Petro Canada Yarrow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bad Service Experience I arrived at the U-Haul location at 8:10 a.m., even though my scheduled drop-off time was 8:45 a.m. The U-Haul employee arrived around 8:30 a.m. and I waited for him to assist me. He walked outside to inspect the truck and trailer I was returning but would not allow me to accompany him to complete the walk-around inspection together. When we returned to the store, I was told I was being charged an additional day because the truck was supposedly dropped off late. The employee recorded my drop-off time as 8:57 a.m., which was the time he completed his inspection—not the time I arrived at the location. I questioned this, and another employee confirmed that I had arrived at 8:10 a.m., after which he corrected the time. There were also customers at the location who had reserved the same truck. They were trying to have that truck dropped off in Chilliwack, which is where I had originally come from. For some reason, I was instructed to return the truck all the way in Yarrow, BC. I was then charged additional money for exceeding the allotted kilometres. I do not understand why I was required to drive the truck from Chilliwack to Yarrow when there were customers at the location who had reserved the same truck and were requesting it be available in Chilliwack. Had I been allowed to return it in Chilliwack as requested by the next customers, I would not have had to drive the additional distance to Yarrow or incur the extra kilometre charges. Overall, I am very disappointed with how this return was handled. The additional charges and the way the drop-off time was initially recorded do not seem reasonable given that I arrived well before my scheduled drop-off time. I was also asked by head office if I was willing to drive a trailer from Trail, bc to Chilliwack because of trailer shortages in the Chilliwack area. I was more than happy to do that. But in return, I felt that you haul was doing whatever they could to get their money back.
daniel gSo friendly, so busy , the gentleman that helped me was fantastic . He was doing 3 jobs at once . 👍🏽
James HFriendly staff. However they didn’t inspect the trailer or even look at it when dropping it off.
Jason FThe first trailer I was given had a flat tire. Obviously not checked beforehand. When I returned the trailer I eventually was given, which was clean and in good shape when I took it, I had to request several times that someone come out to verify it was in the same condition as when I picked it up.
Cory BEfficient and friendly staff with the reservation waiting for us and easy return.
MICHAEL SVery painless drop off, thank you.
Caralee AService and support from uhaul side is almost perfect. Some seams at the provider end. Will surely be a repeat customer for uhaul if not for same location.
Rishi KSelf dropped my trailer
Dwaine LOperational hours starting at 730 am and not 900. Many people need to start projects early in the day.
Robert APolite staff however the attendant instructed me to attach the trailer myself. I tried myself then told him I needed help. He was having trouble attaching the chains. He managed to do one. The other he couldn’t do and said it should be fine. I’ve rented trailers before and this just seemed wrong to me. I asked him to take a close up picture. He declined. He said this is the customer’s responsibility and that if I don’t feel safe then I don’t have to take it and walked back inside. After some time I manage to hook up the chain myself in a manner that I felt comfortable with.
Stephen LThis location is nearly 20 miles from my house, and is on the other side of the city of Chilliwack. This means that when I rent a truck locally, I am spending $82.80 (40 miles @ $2.07/mile) just to get the truck to my house and back. There are locations closer to me in Chilliwack, but whenever I book equipment online, it defaults me to this location. I have been told that the reason for this is that the dealers in Chilliwack have extremely limited parking. Maybe having adequate parking is something that should be considered when U-Haul is choosing its dealers? I rented a 15 foot truck and an Auto Transporter on Sunday, July 2nd, 2026. The Auto Transporter was covered in mud, and the fender that articulates would not move. This resulted in me having to climb in and out of the window of my car. I am 58 years old, and cannot do this as easily as I once could. As a side note, I rented an auto transporter in West Kelowna in May, and the articulating fender was missing the rubber tie down, and one end of the fender was improperly repaired, being poorly riveted back together. I had to tape everything in place in order to travel. The 15 foot truck I rented on August 2nd, 2026 was filthy and muddy inside, and the ramp was covered with dirt and sticky liquid. Fortunately, I had rented it primarily to tow the auto transporter, but if I had wanted to use it for transporting goods, I would have had to pressure wash it first. Sweeping it would not have been at all effective. You can see from my account that I have rented a lot of U-Haul products in the last 35 years. I also worked at your Oshawa, Ontario location as a student between 1988 and 1989. I have been renting U-Haul products since about 1993. Over the last 10 years, this has increased significantly, with moves to and from Ontario, Mississippi, Florida, British Columbia, etc. The majority of the time, the equipment has been in very good condition, and my experiences have been positive. Some of the most recent ones, however, have been less so. Thank you for your attention to this.
Jere CIt was just inconvenient to drive to yarrow and not able to pick up right here in Chilliwack.
Cherrie JAlways happy with u-haul. Good pricing, lots of locations and great equipment.
JASEN LNot much…service is efficient. Thanks
MARK FAccess to trailer partially obstructed by small trailer that had to be moved. Better management of the space would make this easier for the next customer.
Jason WWhy am I charged for extra mileage when I rented the vehicle for the day?
Yuan-Kai CI had asked for a one way motorcyvlectrailer at this location but when I got there the east Indian fellow told me it was in hope bc ,well the bike i was byying was in chilliwack would i go all the way to hope 1 hour drive then another hour back .I'm pretty sure he doesn't understand English very well but I'm not gonna be doing any business with people over the phone that cannot understand English or I cannot understand
Kevin LHave the truck ready (it was buried behind other trucks. Tank needed to be filled. Check in took over 30+ minutes
Amanda CDrop off was initially supposed to be Chilliwack - mins from my house. Received as text the day before to say it was changed. Had a 1 hr+ round trip to drop off. I don't mind the locations but be honest from the start
adrian gThe guy that I handed the keys to did not want to check me in because he wanted to continue cleaning the gas pumps outside. He also asked me to undo the trailer from the truck, which is not a customer’s job.
PAUL KThe guy who I gave the keys to didn’t want to check me in when I arrived because he was busy wiping down the gas pumps. He also wanted me to disconnect the trailer from the truck obviously not the customers job.
PAUL KOnly thing being was going to yarrow instead of cache 21 on luckakuk was the original but it wasn’t to critical
CASEY HInside cab dirty and old sock mext to the park brake, fill the gastank to full and make the return full
Daniel BOnly thing I didn't appreciate? During my booking experience online I don't remember being informed of 2 very important things . Size of ball for hitch And electrical connector type . I was forced in to buying an adapter because I have a 7 pin round and your trailer uses a flat 4 pin connector. Did I miss this information during my online experience?
Todd LTT1084A 20 ft truck Roof has a leak some of my stuff got wet . Otherwise things went well . Tried to move an empty trailer for u-haul the was a gong show on franchise end .
David SWe used the trailer for moving our household stuff. It came in really handy.
Jason PThe inside trailer floor was so filthy that the knees of my pants were black after crawling in. The rear door had to be lifted in order to latch it shut. The location staff were fine, except they could have assisted the attaching and detaching of the trailer. The trailers are grouped into two different categories; one-way versus round-trip. You cannot reserve a trailer for a round-trip in advance of 2 days. This is absolutely stupid, such that you cannot plan ahead with certainty.
LAWRENCE SThey didn't properly check the lights. We were only asked to turn on the flashers/hazard lights. We drove down Highway 1 in BC at night without realizing that we had no tail lights or break lights. It's lucky we didnt get hit by a semi. Im not impressed with this location at all. I know all my connections on my car are working correctly, so I didn't expect to get yelled at by another driver that I had no lights. When it was dropped off, they didn't have time to talk and told us us to drop it off and they would inspect it later. I believe they knew that the lights didn't work.
PATRICIA PWay too far from Chilliwack. I had to drive about 20 km's outside the city to drop off the truck, rather than be able to do so at the town location, which was much closer to my house. This cost me more in gas, and used up more of my allotted kilometers.
Jere CMaybe if you want keep open 24 hours per day
HERBERT PThe service was excellent.
PATRICIA JThe wiring for the brake light and turn signals was missing
DOUGLAS ESee previous review
Megan TI reserved 2 dollys along with the teuck and trailer over a month and a half prior. There were none when I picked up the reservation. We did not have time to go to any other location to pick up any. I called the uhaul reservation number and explained this. The agent advised that there were some 30 mins from me. I told the agent twice that I was under a deadline and did not have time to run around. I requested to speak with a manager, I am still waiting for that call. We had to buy 2 dollys for a move. When I booked my reservation, I specifically requested a location 5 mins from my house. Nipe, because the trailer wasn't in the area we needed to drive an hour out of the way to get it. This is not ok, it should be organized and able to be driven to the location required
Megan TThe staff was nice. Unclear that the office was in the gas station. Was charged for extra km's even though that was not mentioned to us in the morning. I am confused about what determines the km's allocated.
DYLAN CMoving van was good, service guy was excellent, problem is the location, I only used this location as all the other chilliwack locations were booked for the vehicle I needed, because it’s so out of the way, you automatically add about $30 to the cost just to get to and from the location to chilliwack.
STEPHEN JWorst experience, I had to repair the rental out of my own pocket and a loss of what own time and was only reimbursed $14.00.... worst experience to date.
KASSIDY DTrailer had no trailer brakes that worked. When i dropped it off the guy said there isn’t anything that anyone can do about it and yet i paid full price.
Dustin BPerfectly wonderful
Keith AThe staff were friendly and helpful. There were no issues picking up the trailer.
Terence V