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Steven L
Customer Reviews for Pets Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a truck 40 days prior to move from LA to VA for a local pickup, only to be told the day before pickup that the truck was not available and that I had to drive 45 miles away just to pick it up. To make matters worse, I was told this after the location was closed. This made me waste 4 1/2 hours of moving just to pick the truck up and bring it back to start the pack out. While the agent gave me an extra 59 miles for the reservation, nobody was sympathetic to the inconvenience and stress that this major delay caused, no discount offered, nothing. For a company ‘founded by veterans and dedicated to helping veterans move,’ this was the worst of my 7 military move experiences! If you are in the military, I HIGHLY recommend you source a different company. On the flip side, the guy at this drop off location was very nice and helpful! Thank you!
Ryan DThe staff was very friendly, helpful and professional.
Scarlet WVery prompt with both paperwork and connecting the trailer.
Thomas KInitial rental went well. Everyone was very helpful. Upon return the next day for the drop off, we needed to extend the rental one day and the gentleman that helped me Sunday morning was exceptional and made my day start wonderfully. We will surely use Pets Plus for our future rentals. Thank you.
JOHNPAUL FEasy location for pick up and drop off
Steve SGreat people. Amazing service!
Kevin AGreat customer service
John BThey are prompt and efficient.
jessica mPeople are great, responsive, and very helpful!
Fredy AThe service was excellent! I will definitely use this location again.
Debbie RThe inside of the windows could use a cleaning. Other than that, everything was great! Thank you!
Deandra FAlways great customer service. Gary is excellent.
thomas VThe staff were very nice and helpful.
Owusu BFriendly, quick review of vehicle and well taken care of equipment.
Amy FI was told that I was supposed to return the van clean. When I called to asked why I was charged an additional $25 the guy was rude about it, I explained that I was not informed it need to be returned clean. If I had known I would had leaned as if it was only a few dry wall marks. I asked to speak to the Susie which was the person who helped me and as soon as she got in the phone was rude, I was so impressed as she was so nice and friendly when I picked it up. I proceeded to tell her she failed to tell be about returning it cleans and she said “you got it clean didn’t you” I decided not to continue the conversation as obviously wasn’t going to get any where. If I have to rent again in the future I will make sure I don’t go to same location.
Zulema OGreat customer service from Reagan. Thanks guys!
Ivan VMr. Jerry is the best! He has great customer service and very knowledgeable about the equipment! He helped made my process much easier than I anticipated.
Latasha SI always use Pets Plus. The customer service is great.
Matthew GExcellent service. Fast and professioal.
Fredi AHonestly, I don’t think you need to do anything my experience was great, the customer service was very friendly.
Roxanne PThe Pets Plus team was very helpful in addressing my trailer needs and correctly hooking up all of the rquipment.
Paul WNot charge an overnight fee when we technically dropped the truck off 12+ hours before due date.
catherine aThe trailer had a bad tire had to wait 2 hours on roadside assistance because it was the only one way trailer they had
SHAUN FThe lady on the phone was very rude at the Pets Plus location. Wouldn't rent with them again.
Tiffany BBased on my past experience, everything here has been outstanding. Truly no improvements needed. The people are absolutely fantastic.
CALVIN WI wanted a small UHaul and they gave me this huge one. Also, it smells so bad as if someone was trying to choke me and I am not a smoker.
ARMEL FDarrell was great to work with excellent customer service
Christia BPickup was so easy!
Kathryn PThe manager said since we had a medical emergency he would waive the additional fees yet charged all and then some. Very poor experience here i wont be returning
Danielle SThis is most amazing place to rent from! Extremely accommodating and the absolute best customer service! Would HIGHLY recommend
Christie SThe Pets Plus UHaul team exceeded expectations by helping me change my reservation to rent a trailer that allowed a large mower to be wheeled on it. My original reservation had a trailer without a long lift gate and my mower could not be loaded. Thank you for your help!
Paul WNice job everyone
SAID Ethe folks at this U-haul location are absolutely wonderful.
VERONICA CGreat customer service
Rosemary SI have used this location a bunch of time just because its the closest place to my house. The trucks that I have used smell like cigarettes and I dont smoke.
Joshua WJerry and staff were fantastic to work with as they were courteous, patient, and helpful in dealing with tight timeline.
Patrick SI had a great experience with Uhaul.
Darren CEverything was just perfect.
Willie MNo further comment
Elizabeth KHad significant difficulty opening the rolling door. Rollers were off of the rails.
Bobby CThe young lady I dealt with while picking up the truck was not familiar with certain procedures for mileage and turn in at another location. I asked her a question and she did not know how much mileage cost if I went over the allotted mileage. The truck AC worked well and the vehicle was clean but the suspension was very rough. There was also a screw sticking up from the bottom of the truck through the floor.
Joseph MEmployees were very easy to work with. They made sure I got what I needed and were very Professional. Highly recommend this Location!
Russell Hn/a
Cheyenne MEverything was Excellent at the Stafford Location "Pets Plus" Outstanding Staff My truck was on time, clean and ready to go. Mr. Wade, F&G Automotive In Onley, VA was very nice and fast to process the truck detail on the other end. Thank you,
Angie A⭐⭐⭐⭐⭐ Absolutely outstanding experience! If I could give this U-Haul location 10 stars, I would. From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. The rental process was quick, easy, and stress-free, and they took the time to answer all of my questions without making me feel rushed. The truck was spotless, well-maintained, and ready to go exactly when promised. Returning it was just as smooth and efficient. It’s rare to find customer service this exceptional these days, and this team truly went above and beyond to make my move easier. I highly recommend this U-Haul location to anyone looking for reliable equipment and first-class service. Thank you for making what could have been a stressful day such a positive experience! I’ll definitely be back for any future moving needs.
Alana VTotally satisfied…
JAY HThe only downfall was there wasn’t a lot of room to get around. If you weren’t good at backing up a trailer, it was hard to get it in the place they wanted it to go. Other than that the people were nice and polite and very helpful.
Shelly AExcellent service. In and out very quick. Definitely the place to go.
Hector RMy experience at this location was excellent. An overall 5 star experience. Brad & Reagan were very helpful and went above & beyond on their customer service. The vehicle was very clean. The check in & check out process was efficient. I was pleased with the rental rate. Absolutely no complaints! If I need to rent another U-Haul, it will be from this location. Thank you Brad & Reagan!!
tim fNo issues with submitting online rental. PIckup/drop off was easy.
Christopher hYou Guys are Awesome been using U Haul for years and you pretty much Nailed the customer service and Experience the Fredricksburg Rt 3 location was awesome the young Lacey Working went above and beyond sent me to Stafford Location off RT 1 and there were Awesome Thank You 😊
michael w