Customer Reviews for Phillips Tire & Auto Service
(U-Haul Neighborhood Dealer)

350 reviews

8495 S US Hwy 17 92   Fern Park, FL 32730

(407) 830-5026

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed
  • 6/25/2021 - 6/28/2021: Closed

Services at this Location:

Contact Us

(407) 830-5026

8495 S US Hwy 17 92
Fern Park, FL 32730

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/31/2021: Closed
  • 6/25/2021 - 6/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

natalia N. 
Rating:
3.0

There was no dolly in the truck when I rented it. I had to borrow one from a friend. The service was very awkward no one really spoke to me I had to do everything through the phone

Alexandra F. 
Rating:
4.0

I'm glad it's a Amazing have a Uhall Business with another Company with Auto place and was across from my Home , Thank You !! Mrs Irizarry

GRISEL P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
3.0

Stop charging so much

Giovanni L. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

SANDRA E. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

The trailer must have been driven from up north through the snow to Florida. The outside of the trailer was filthy and should have been cleaned.

TERRY E. 
Rating:
3.0

Customer did not leave a comment.

KRISTEN K. 
Rating:
5.0

Customer did not leave a comment.

TAMARA L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

I'm always so thankful to have this facility so close to me. I have used their services three times in the last two years and every experience went well. The staff is extremely accommodating and pleasant. I highly recommend them to anyone in need of moving services.

Jane E. 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
1.0

Location of this uhaul had to much traffic & had an unsafe location. Not well marked as uhaul location.

Elmer G. 
Rating:
5.0

Customer did not leave a comment.

Jamir D. 
Rating:
5.0

Customer did not leave a comment.

Priscila H. 
Rating:
1.0

the location wasnt the issue. it was the app. it took us 20 mins to finally get approved and get the key

JOSE L. 
Rating:
3.0

Customers Aren't Double Charged For Usage!

JIMMY A. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
1.0

This was my first time using aU-haul truck and it must of been the guy who works at the place I picked up the truck but he didn't know or want (I don't know for sure) to walk me through the picture verification part of the renting process...Didn't take me to where the truck was...just told me it was “there” and have me a “smart answer when I told him I wasn't comfortable with how this was going. The guy seemed like he knew what he was doing but he made me feel like I was stupid that “I” didn't know what to do. How would I if I had never done that before?! The pick up part of the process was very poorly handled. The drop off went smoothly though but I did have to insist he finish up the process while I was there because he was busy doing other car things. I think it's because it's not a U-haul only facility...it's also a mechanic shop. Not renting there again.

ANGELA D. 
Rating:
5.0

I have rented from Phillips Tire & Auto numerous times - always a great experience.

patrick O. 
Rating:
2.0

Have key in lock box when customers arrive

Antyjuan R. 
Rating:
5.0

nothing, people were very courteous and helpful. would definelty use this location again

eddie H. 
Rating:
5.0

The man who checked us out was very nice. I'd definitely go back to this location

Kimberly W. 
Rating:
5.0

Customer did not leave a comment.

patrick O. 
Rating:
5.0

Customer did not leave a comment.

Ray H. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

My experience was fine for the most part except that I had ordered a dolly and it was not in the van when I got there. The location where I picked up my van was closed so I spent 1.5 hours between communicating with UHAUL and picking up a dolly at another location before I got the work started for my move. I was annoyed about this and I also spent time trying to speak to someone who could allocate more time for my rental since I wasted so much time in the first place. There was no regional manager available for the area in Fern Park, FL where I rented my van.

Fred S. 
Rating:
3.0

They didn't have the dolly I ordered so gave my a appliance dolly. I was unable to use it however I am still paying for it.

Laura R. 
Rating:
5.0

Very satisfied

nancy K. 
Rating:
3.0

Veg had no rear running lights, just break lights.

Sydell S. 
Rating:
5.0

Customer service was excellent So smooth 1 2 3 an keys in hand Highly recommend

barbara P. 
Rating:
1.0

I was charged a $25 cleaning fee when i gave the van back cleaned.

paul R. 
Rating:
4.0

Didn't answer the uhaul phone number on the website, had to call the the tire shop

bradley S. 
Rating:
5.0

They did a great job of helping me hook up and got me on my way quickly! Nice work..

monty T. 
Rating:
5.0

Customer did not leave a comment.

tom R. 
Rating:
5.0

Customer did not leave a comment.

Blake A. 
Rating:
5.0

Customer did not leave a comment.

Nalice H. 
Rating:
3.0

Customer did not leave a comment.

don S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Nice folks to deal with!

Richard H. 
Rating:
4.0

Customer did not leave a comment.

elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Orlando F. 
Rating:
5.0

Phillips is the ONLY place I go for U-haul.

tom R. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

When I booked the location and went to the location shown on my confirmation I was told it was the wrong location, that I booked for the location orange ave. Ask the salesman for closest location and after pulled nearest location we were told not for sure where location was and said not for sure. When I pulled the email confirmation it showed that I was at the right location after all. When I called back to speak with the salesman I was then told that the I booked was on fern creek. As I was explaining that my email confirmation showed the location where he was i was rudely told that the computer shows a different location. I rent from the location all the time for my organization and this is the first time I was disappointed and felt that the salesman was very rude. This was very poor customer service and not acceptable at all.

Ephraim C. 
Rating:
5.0

The ? owner who helped us was the best. Your online and text info and ability respond needs some work. Overall very happy!!!!

janice G. 
Rating:
4.0

Customer did not leave a comment.

Alain R. 
Rating:
5.0

Customer did not leave a comment.

patrick O. 
Rating:
3.0

we were surprised there we were not given any paperwork as proof that we dropped off the trailer. we later received an e-mail from u-haul stating trailer was dropped off.

Al R. 
Rating:
5.0

Can't think of anything to improve.. Jim Phillips did a great job as usual. The trailer was just what I needed.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

My uhaul had a leak and soaked my furniture.

Briana L. 
Rating:
5.0

Mobile pick up was a nightmare! I provided my self picture and license (front and back), yet the representative could not confirm my identity. Provided two additional contacts which they never called. They explained the number was not in service, which was totally incorrect (I called them immediately and they answer). As soon as they could not reach the contacts, they kicked me out of the live chat more than once. I had to call Customer Service and get through 3 departments so somebody could help and approve the rental. This process took around an hour, it was raining and I had the worst service ever! I don't remember the lady that assisted me, but thanks to her I got my rental truck approved.. other than her, the rest was horrible. Probably never using mobile pick up ever in my life. I work at a Customer Service department (call center) and clearly what it is to give a great service... this was not! In terms of service & friendliness, I would give you a 2/10..

Jonathan O. 
Rating:
4.0

Customer did not leave a comment.

linda D. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Had to come here to pick a 10ft truck because the 15ft truck I had reserved with a different location (Mak Tire & Auto Repair) rented my truck to someone else. I had made reservations three days in advance and had confirmation and they still gave my truck to someone else. Phillips Tire & Auto had a 10ft truck available but that's all they had. Was happy with Phillips Tire & Auto but very disappointed with Uhaul.

Tonya S. 
Rating:
4.0

Customer did not leave a comment.

Amiko R. 
Rating:
3.0

Had to look for and wait 20 minutes for a customer service rep to help me...the parking is small very small and jam packed ...yes I understand that it is a dealer for UHaul but the rep never walked around truck to inspect it or check gas/mileage....I always rent from UHaul and just did in December but from now on I will rent from UHaul directly. THANK YOU FOR ALWAYS BEING THERE WHEN I NEED TO MOVE.....but this dealer and experience was not the 100% I have been used too

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Philip I. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Customer did not leave a comment.

ryan B. 
Rating:
5.0

Customer did not leave a comment.

Erica B. 
Rating:
5.0

Very professional and helpful!

scott S. 
Rating:
5.0

Customer did not leave a comment.

Pamela Y. 
Rating:
5.0

Keep up the good work. I like renting here, Lewis and his staff are friendly, fast, and courteous.

Grace M. 
Rating:
4.0

Customer did not leave a comment.

Marilyn F. 
Rating:
2.0

Ensure key from previous use returned. Get mileage correct in car

Christofer F. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

1st rate experience with no issues.

kevin C. 
Rating:
5.0

Great service

tom R. 
Rating:
5.0

I have been to this location numerous times and it is always great, friendly service.

patrick O. 
Rating:
5.0

Customer did not leave a comment.

Clifford D J. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
3.0

The human at the location was helpful after the automated system completely failed. Please send me a survey on that.

Peggy S. 
Rating:
1.0

I am giving the rental rating due the issues I had picking up my Uhaul on Saturday. I originally made a reservation to pick up my Uhaul at the East Colonial location in Orlando. A woman by the name of Lynette on Friday evening called me to inform me that I would now have to pick up the Uhaul at the Goldenrod location. I requested she change it from 11 AM to 1045AM. I arrive at the location and they inform me she changed the reservation for 1045PM. The gentleman of Jacob was assisting with this but he was absolutely NO HELP. He had to be coach by someone else and kept on repeating that "over 30,000 people are moving today and we do not have any Uhauls available". This is not customer service, he was penalizing me for an issue a UHaul employee caused, I had to move out of apartment by certain time prior to facing fees. I did my part and reserved my Uhaul online. He was coach by a young lady who's name started with the letter "A" and she informed him to contact Lynette to find me a truck. Now this is another issue its about 11:30AM at this point and they find the truck in Fern Park which is a 30 min from where I live and they close at 12pm. They ended up calling the location and asked them to stay open a little late so I can make it and pick up the truck. Prior to leaving Jacob informed me that they would provide me a $50 credit and the young lady informed me that she would put another request for $100. When I arrive at Fern Park there was no credit applied to the account and due to the time crunch I just paid. I am extremely upset about the lack of judgement of your employee due making such a grave mistake and then for Jacob for penalizing me for something that I did not cause. This is the absolutely worst experience I have ever had with Uhaul. What happened to helping the customer he treated me as if I was just walking in to rent a Uhaul but I did the proper thing and made a reservation. Now I am arguing with my apartment complex, so therefore they do not charge me for moving out late. I just would like 1. ensure that this never happens to anyone ever again and also that 2. I get the $150 credit I was offered. Due to the lack of judgment and inconvenience I am facing consequences and it is not fair.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

I always have a great Uhaul experience with Phillips Tire.

tom R. 
Rating:
5.0

Customer did not leave a comment.

hal D. 
Rating:
4.0

Limited space in the parking lot made for tricky maneuverability.

John B. 
Rating:
5.0

Customer did not leave a comment.

Camille W. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

Great costumer experience will recommend to others.

AARON V. 
Rating:
5.0

NOTHING KEEP DOING WHAT YOUR DOING

ANGEL R. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

Customer did not leave a comment.

Jodi W. 
Rating:
3.0

Trailer was not clean to start

monica B. 
Rating:
1.0

The phone verification system did not work properly. The person at the desk didn't know how to work the system. I waited over 60 minutes to rent a truck. It was very frustrating. Please use a different company

Mevett W. 
Rating:
5.0

Customer did not leave a comment.

chad T. 
Rating:
2.0

It's not an ideal location, there's barely any space for the truck

Zelalem B. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Leonard M. 
Rating:
5.0

Customer did not leave a comment.

Doris D. 
No reviews have been submitted for this location.

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