Customer did not leave a comment.jeffery C.
Pinecrest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert A.
very friendly and helpful. thank youDave B.
Customer did not leave a comment.Steve W.
Everything went so smoothly, I am not sure how you could make it better.Randy S.
Customer did not leave a comment.Dana H.
Customer did not leave a comment.MARK S.
Amazing customer service on how to return equipment.Jerry A.
Great customer service,willing to help out when the size truck never came in that I needed.Robert L.
Thanks again, see you next time.Steven G.
Asked me if I wanted help connecting equipment rather than just doing it.Jim A.
They helped me with no delay in closing out the rental. Thank you!ROBERT S.
Keep up the excellent job that the staff is doing. The transaction went well. Very informative, well versed. Nothing needs to be done in our opinion. She was wonderful.PHIL B.
Customer did not leave a comment.Thomas V.
Customer did not leave a comment.Glen H.
Customer did not leave a comment.DUSTIN L.
Better communication and notes between uhaul locations. We rented a 26' truck. A car dolly and small trailer. The 26' truck was dirty as hell. That should be on the notes so that when I return the unit, I don't get charged. I cleaned the truck anyway. The uhaul pick up was only open Monday though Friday. I hired 4 people to help load the truck though uhaul app. They were only available on Sunday the 13th as they were already booked on the 11th and 12th. No one else wanted to make the drive. Overgaard is in the white mountains of Arizona. The Phoenix area, where the 4 guys drove from is three and a half hour drive. Because the location in Overgaard was closed on weekends, we had to rent the truck on Friday the 11th. I had a doctor's appointment on the 15th so we couldn't leave until after that. Because of having to rent the truck on the 11th, Pinecrest said she would give me three extra days. She stated that was all she was allowed to do. On the 16th, the uhaul center in Longview Washington called me wanting to know what time I would be in. I explained everything to the young lady. After I was done, she said they really needed that truck in as they already had it booked, that the location needed the 26' unit. From the tone of her voice, I could tell she was upset I wasn't coming in that day. As if it was my fault she didn't have a 26' truck to rent out. On the 18th. Uhaul in Longview started calling me. I once again explained everything to her and that I had until the 19th to get tge equipment in. She said that wasn't on the notes and I was already late returning the equipment. I got 2 calls that day fron Longview Washington uhaul center. The following morning, I got three calls wanting the time i would be in as NOW they needed the small trailer ASAP. I had two people lined up to help unload the truck, i was hoping to unload the truck the night of the 18th. When the two guys got to the storage facility, they were drunk! I just told them to go home. I just went to the motel. These were guys from tge uhaul app. I got to the storage unit at five a.m. and stared unloading the truck as I thought that was what they needed first. So I had all the small stuff out, and around the storage unit. Loading a truck, the small stuff is the last to load and tge first to unload. At 8 a.m. uhaul started calling me they wanted the small trailer in by 9a.m. they had a customer wanting the trailer by 9. So I had to stop what I was doing and unload the small trailer. I had things all around the storage unit I had to leave in order to get the small trailer to uhaul center. When i was finally done, the 26' truck was unloaded and cleaned. When I got to uhaul. The guy said there were no notes saying the Overgaard location gave me extra days and he could only give me two days! After trying to rush me, making it seem it was my fault uhaul was short 26' trucks, no notes from uhaul centers. The frustration between all parties involved except the pickup location. I shouldn't have been charged any extra days.JOHN V.
Customer did not leave a comment.CHARLES H.
Customer did not leave a comment.kenneth P.
Customer did not leave a comment.Calvin L.
Customer did not leave a comment.JOANN T.
The lady there was very helpfulsteven M.
Customer did not leave a comment.Myles S.
Customer did not leave a comment.RONALD C.
Easy to load easy to own. Pinecrest location service was excellent.Roy A.
Customer did not leave a comment.KIM M.
Customer did not leave a comment.Anthony F.
The girl helped me but did not seem very friendly or happycarrie S.
Customer did not leave a comment.john C.
Customer did not leave a comment.Sandra G.
Customer did not leave a comment.Frances K.
The rental person was absolutely great a real asset to the company.LARRY S.
Customer did not leave a comment.GRETCHEN S.
Customer did not leave a comment.Chris F.
Great facility & managementDan S.
Customer did not leave a comment.Marjorie R.
Was no contact with a person. Self check was a hassle and took over an hour to get it to work.Arthur S.
Thanks again, easy drop-off.Steven G.
Customer did not leave a comment.DAN K.
Customer did not leave a comment.Ryan E.
Customer did not leave a comment.JACK M.
One of the rubber chain holders is rotting and in danger of failure. Everything else was awesome. Thanks.James T.
Customer did not leave a comment.JOHNNY F.
Customer did not leave a comment.charles M.
The pickup location was unorganized, they rep. Had to run a store and do uhaul business at the same time. Their computer system had a hard time linking with uhaulDANIEL B.
Customer did not leave a comment.brian M.
Customer did not leave a comment.Jennifer S.
Drop tour prices on one way moves. Stop robbing people of thier money.william T.
good job really helped me outsantiago G.
Customer did not leave a comment.Michael B.
I like the paperless method for renting from Uhaul.Greta S.
I was forced to pick up the truck a day early, but told I would only be charged for 1 day, but charged 3 day rental. This should have been clear and was not my fault the office was closed. I tried calling them to understand the charge, but get no answer. I would think twice before using them again.fran G.
The truck shook so bad that it took us way more time to get to Texas. My husbands back is still killing him weeks after.Leslee H.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.JUDY F.
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.DAVID R.
The service agent was very helpful when I had to change my reservation. When I wasn't able to, she call UHaul and had it changed for me. Great experience. Oh, the truck was fine, it had some damage that was already noted, was clean, and had almost a full tank of gas.BROCK B.
Customer did not leave a comment.steve F.
Shortly after I picked up the truck in Gilbert, AZ, a woman called me from a 602 area code customer service phone number asking me to drop the truck in Snowflake, AZ,40 miles in the opposite direction of where we would be going when we were finished off-loading the truck. She told me that the Overgaard facility was full and couldn't accept another truck. She offered me a $50 credit. I guess that was supposed to cover my time, my wife's time, and fuel for a personal vehicle during the time we were busy moving. This story of the lot being full was a complete fabrication. After being on the phone with her for 30+ minutes, she finally admitted your company needed the truck in Snowflake for other reservations, not because the lot was full in Overgaard. I ended up on the phone with her co-worker, Matthew, who tried to "guilt" me into driving the truck to Snowflake. Very unprofessional. There was only one truck in the Overgaard lot when I dropped off the truck.Mark S.
Customer did not leave a comment.David C.
Customer did not leave a comment.Lori H.
Customer did not leave a comment.Novice L. B.
Everything went as well as it could. No issue, delays or anything to complain about.DAVE T.
Customer did not leave a comment.BOB Z.
Customer did not leave a comment.john B.
Customer did not leave a comment.David G.
Booked in Holbrook but they made me go 100 miles out of the way and then charged me for a 15 foot and I got a 10' then no one was there because pick up location was closed. No one helped when we called and now they are charging a extra $200 for miles and gas when I have pictures I think the greed and selfishness of this company to Bill and not care they are sending you to some other pick up spot. Worst company and I hope they go under.Susan B.
Customer did not leave a comment.larry C.
Customer did not leave a comment.STEPHEN D.
Very poor customer service and attitude. On line Return not user friendlythomas G.
Customer did not leave a comment.Korey S.
It was surprisingly great.i can't see how it could have been better.ELSEY S.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Arthur K.
Thought it was strange it wasn't open on the weekend and they just left the trucks there for me. This was the third location I had to go out of my way to this location to pick up the trucks which U-Haul covered that however it interfered with my timing. The email sent to me was to include some instructions but I was unable to open a couple of the things sent to me as well as it was encrypted in some kind of different language the one I could open. Overall getting the trucks with easy just felt uncomfortable not speaking to someone in person and making sure it was okay. Mitzi LoughridgeMitzi L.
Customer did not leave a comment.Glenn E.
Customer did not leave a comment.bob M.
Attendant was very helpful.Art K.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.ADELA G.
Customer did not leave a comment.ALAN C.
Customer did not leave a comment.ALAN C.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.HERMAN H.
They were helpful and efficient. Good Job all aroundmatthew D.
Customer did not leave a comment.stewart G.
Customer did not leave a comment.Stephen B.
The lady at U haul was ExcellentLEO S.
It was a frustrating experience for returning the truck. We was called to return the truck 53 miles away from where we was originally told we could drop off. When calling to try to find the drop off location the lady helped and asked the situation. We was on the way to return the truck to that place and the lady called back saying that we could drop off in Overgaard. So happy for this person. She saved us at least 2 hours on the road and frustration. I wish I had her name because she did go above what was expected.TAMMY P.
location was closed, used drop boxcheryl Z.
Friendly, helpful, sympatheic...HECTOR S.
I am satisfied with both businesses. What im not happy about is that I had to pay gas for 35 miles to return the truck. First they wanted me to drive it even further to the middle of nowhere andvp finally figured out I could leave it closer to me. The problem is it was the same town i rented it from so i feel it wasnt really fairvp for me to pay 152.00 to rent the truck for 9 hours but then i paid my gas and yours.THERESA M.
Customer did not leave a comment.DAVE K.
The person at this location was Awesome . Very knowledgeable helped us with every aspect of our move besides being concerned and caring .This by far was our best rental experience. Your very fortunate to have such a great employee .lyle G.
Customer did not leave a comment.chris H.
Alyshia should be promoted rto CEO!Richard J.
The young lady that assisted us was very helpful and very nice.MICHAEL F.
Customer did not leave a comment.Clayton S.
Excellent timely service! I needed a tow trailer on short notice, since my vehicle broke down just outside of Heber, AZ I was on my way home to Albuquerque, NM. The young lady was very attentive to our needs, We hauled my Dodge Journey over to Show Low, where it was repaired at a great price, and allowed me to go home without renting a car.SCOTT L.