It took 30-45 minutes to check out the truck because the computer was running slow. Not the employees fault however a couple looking to rent a storage space left due to the long wait. I don't think she had my reservation since she asked me for all of my information again. I requested a dolly and didn't get one but ended up not needing one. I returned the truck a little after their normal closing time on the same day even though they closed early, the employee had something to do. When I looked at the amount charged to my card I was kind of surprised. I called the customer service and was told I was charged for the dolly and 2 additional days. When they tried to reach out to the rental place to get a resolution no one picked up. All the times I have rented from Uhaul I have never had any issues. I will never rent from this location again and will look at another company to rent a truck from in the future.
Customer Reviews for Pioneer Self Storage II
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Testimonials from recent customers of Pioneer Self Storage II
Customer service was excellent!