Customer Reviews for Pioneer Self Storage II

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pioneer Self Storage II

Overall rating:
Angela B.
Rating:

It took 30-45 minutes to check out the truck because the computer was running slow. Not the employees fault however a couple looking to rent a storage space left due to the long wait. I don't think she had my reservation since she asked me for all of my information again. I requested a dolly and didn't get one but ended up not needing one. I returned the truck a little after their normal closing time on the same day even though they closed early, the employee had something to do. When I looked at the amount charged to my card I was kind of surprised. I called the customer service and was told I was charged for the dolly and 2 additional days. When they tried to reach out to the rental place to get a resolution no one picked up. All the times I have rented from Uhaul I have never had any issues. I will never rent from this location again and will look at another company to rent a truck from in the future.

Carl W.
Rating:

Customer service was excellent!

No reviews have been submitted for this location.

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