Customer Reviews for PitStop EZ Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of PitStop EZ Mart

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william S.
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Customer did not leave a comment.

Heather P.
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Everyone was so friendly and helpful. Definitely went beyond my expectations!!! Keep up the great work!

WANDA B.
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Customer did not leave a comment.

JOHN B.
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Great customer service!!!!

Jeff F.
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The wait for app approval took over 15 minutes and I never received a reply to my chat during the wait. Add some sort of indication how long the wait will be.

LARRY R.
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Good service..good people

Hans Z.
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Great help on assisting me hook up the trailer. Great customer service and highly recommend renting from this location.

Darrell R.
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All was good

Tara C.
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Overcharged

bill T.
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Customer did not leave a comment.

jeff T.
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Bryan M.
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Very helpful getting us the price we were quoted. Friendly

Jack S.
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Ken F.
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Customer service is great is one of the reasons I continue to use this location. Thanks for being professional

todd B.
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Worst! Charged me 160 bucks for less than 4 miles. Said no refund on deposit because it was picked up in one town a delivered in another but was not my fault. They said truck was at sharonville so I reserved it paid 160 and hour later they said we HAD to go to middletown to pick it up. Worst customer service ever. Foreign guy "Carl" clearly had no clue what he was saying....i want at least my deposit back but being told no. I will get my word to all friends and family to use Penske next time.

Leandra G.
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Ensure you have a working system. I waited over an hour to get my uhaul due to computer issues. This delay completely ruined my day.

Carmen W.
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BRIAN P.
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Nilsa C.
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Robin S.
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very friendly and helpful!

sherry C.
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Gwendolyn B.
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Cynthia C.
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Jonathan M.
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Very friendly and fast in and out for pick up and drop off

Vicki M.
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Great customer service

Joseph P.
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Customer did not leave a comment.

Greg R.
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David H.
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Megon M.
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randal B.
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Javier M.
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Easy to find and identify

angela H.
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I was unable to acquire a receipt for the final cost.

John J.
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Stephanie, the owner, was a delight. Made my moving process so much easier. I will definitely return to that location for future moving needs.

Sean M.
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Landyn V.
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Lelia B.
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Very friendly staff and wonderful service. They provided wonderful customer service and even made sure we got into the rental without any trouble when we picked it up at night.

Jody W.
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Experience was fine

DAN C.
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Customer did not leave a comment.

Jason K.
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This location offered a clean truck, a courteous staff, and reasonable pricing.

gene W.
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David S.
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Excellent service, very good truck, shady part of town but still would highly recommend.

thomas A.
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The guy who took care of me was friendly and very professional who didn't mind shooting the breeze for a few minutes.

Marcus A.
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The location was good but U-Haul overall has been really terrible the last few times I used it. I was even flagged by U-Haul for a problem that was caused by an employee at the store as a personal attack. I've had 2 different CAFs open that were never fully addressed and the time you did refund money that should've never been taken, it took a full week or longer for it to be sent to my account. This is unacceptable and this last problem has shown me that I should never use your services again

Jose Walter P.
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Good and fast. I recommend this location .

John B.
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Customer did not leave a comment.

Jason H.
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tina B.
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clyde C.
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made a reservation face to face a week in advance......arrived Saturday morning to pick up the trailer and there were NONE.....seems like a nationwide corp like uhaul would have some traffic controls ??

sharetta T.
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NOTHING

Tom M.
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Other than the other uhauls there i would not have known that i was to drop it off there.

Brent A.
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Dwight F.
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Robert R.
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Overall, my experience was good. The drop off site was very accommodating.

Greg D.
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Paul B.
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Michael B.
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kimberly C.
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When we arrived, the truck was there but no keys so we were sent to another uhaul 10 miles away. Supposed to not get charged for the mileage because I only had to move from one place to another a mile away which is why I chose the 2nd street location. I was promised no extra mileage would be placed on there because it was uhauls fault. When I took the truck back I was charged 30+ miles. Because a new person was there. I've used uhaul my entire life. This was the worst service I've ever received.

james M.
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Wonderful agent and was very helpful in attaching the trailer.

lisa J.
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Again a nice pick up place and they were nice but disappointed that U-Haul it's self did not work with me to mend the issue that they created and I was out more money then if they had recommended a larger size truck. There was no accountability for their air they just blamed it on the computer and letting them know what size to recommend. Will not be using U-Haul again as I was extremely disappointed they did nothing to help rectify the situation.

kelly W.
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Great Service ! I would highly recommend them !!

cindy R.
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Customer did not leave a comment.

Christina M.
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Attendant did not know how to hook up dolly. When I went back in after hooking it up and let them know that the light on the right side was not working properly I was basically told there was nothing they could do about it.

Scott J.
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Customer did not leave a comment.

gaberial P.
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Doug E.
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CHARLES K.
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Jennifer S.
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This location is in convenience store and I felt like we were in the way of customers. The staff was EXCELLENT, but location not so much.

David H.
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Customer did not leave a comment.

Andrew F.
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very welcoming site host. The UHAUL customer service dispatcher was AMAZING helping to find this location when my original location was closed by the time our flight arrived in Ohio.

Darlene T.
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Customer did not leave a comment.

Jose O.
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Excellent customer service very nice very attend it

john A.
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The actual location did good, but the reservation person told me that a full size box spring and mattress would fit in the trailer. It was raining, it was night, we were relocating a person in a hurry from a unsafe situation and it didn't fit. Had to unload items, return the smaller trailer, get a bigger one and start over again. The person at the store was very helpful.

James E.
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Service was great! Friendly staff!

Catherine F.
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Customer did not leave a comment.

JOSHUA B.
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Snow on vehicle not cool.

Stephen S.
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Customer did not leave a comment.

dylan W.
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Thomas T.
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The owners were awesome, they went out of their way to help us out when we got stuck in the front yard. Good, honest people, we would recommend it over the other locations in town!

Charles B.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Jerry E.
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Nothing else was needed. Quick in and out service. Great customer service

Matthew K.
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Called ahead to reserve and ended up talking to someone at a call center not at the pickup location . They reserved the wrong size truck. When I arrived to pick it up, it took over a half an hour to get checked out because the key was locked in the back of the truck with a padlock that they were unsure of the combination. Wouldn't recommend this location to anyone.

REBECCA E.
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The three employees at this location absolutely made my day! I was extremely satisfied with my service here. They turned my terrible morning into a wonderful, productive day. I will return to this location for my future Uhaul needs and most definitely will recommend the Vannest location.

Merrill C.
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Customer did not leave a comment.

Jeff H.
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none

robert M.
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I've rented here twice this month and both times my experience was great. Nice trailers and very nice people!

Robert M.
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Make repairs to the parking lot. Several large holes that need attention

jay B.
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The service was too notch... But they price gouged me on a hitch for my truck, and they put on the insurance on the trailer and said that I had to have it... Even know my insurance covered every thing....

Robert M.
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Very friendly people and my rental trailer worked great!

Kevin K.
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Really take care of the customer!

TAMEIKO S.
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Customer did not leave a comment.

Martin W.
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My original pick up location did not have a trailer for me. I was not emailed as to the new pick up location. It took time out of my day to call and arrange anther trailer at another location 30 minutes further away. I'm sure there was a closer location that had a trailer, but was not offered. I'm sure there is a process in place to advise customers of different pick up locations, but it failed me in this instance. I rate your process as AVERAGE

THOMAS M.
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dropped off after hours, not in great area

elizabeth L.
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No need for improvement!!

Erich C.
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Customer did not leave a comment.

JERRY M.
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Customer did not leave a comment.

Gary B.
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Everything was great! Keep doing what you're doing. Thanks again.

RICKY B.
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Customer did not leave a comment.

DEJA H.
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I felt like this uhaul charges more than other ones I deal with uhaul a lot and never have a paid so much for 1 day and so much extra for being 2 hrs late

Layne M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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