Customer Reviews for PitStop EZ Mart
(U-Haul Neighborhood Dealer)

203 reviews

3405 Vannest Ave   Middletown, OH 45042

(513) 217-9614

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(513) 217-9614

3405 Vannest Ave
Middletown, OH 45042

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Very friendly and helpful staff.

Christy P. 
Rating:
3.0

I was told one price and then almost charged double when returning it , threw the online I was charged around 70 more

Misty C. 
Rating:
4.0

Brakes were bad. Driver door barely closed. The young lady that took care of me was very good. Your location at William c goode in Franklin was awful. Smelled like a dead body in there.

John S. 
Rating:
5.0

Amy was very helpful in answering any questions we had and explained the rental process thoroughly. She was very nice and has excellent customer service skills in my opinion!

Devin H. 
Rating:
1.0

Hi the lady at the store lied just to get my money my drop on location was only 52 minutes away and she was told that when I got home to drop it off I had to call 8 times just to drop it off because lady at the store but my drop off location 5 hrs away this place is a ripoff stay away from this store please it will make your day a nightmare.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Byron D. 
Rating:
5.0

Customer did not leave a comment.

Darius R. 
Rating:
5.0

Customer did not leave a comment.

Ronnie R. 
Rating:
3.0

The gal working there was fabulous, but my truck was the only one there. They only had 6 moving blankets when I had requested 12. It was pretty much a convenient store. The dog behind the counter was so sweet and amazing!

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Very friendly

Yi C. 
Rating:
5.0

Customer did not leave a comment.

ERIK W. 
Rating:
5.0

Customer did not leave a comment.

DE'JA H. 
Rating:
5.0

Did an excellent job from the time we walked in to rent the rental truck the lady in service that helped us was very knowledgeable and explained everything fast service couldn't ask for anything better thank you thank you keep up the great work we will always rent from this location and recommend. Please recognize this Customer service that helped us this location could you please recognize this customer service person that helped us with our rental you may want her to teach other locations her technique and knowledge and quick service. She went over and beyond her service to us thanks again.

Cheryl S. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
5.0

I'm hoping they make credit for me filling the truck with 11 gallons of gas for a 35-mile use. Not very customer-friendly.

Mark E. 
Rating:
5.0

Friendly staff thanks

Gary B. 
Rating:
2.0

The location was fine but the UHaul was filthy. I had to sweep hay and dirt out before I could use it to load my furniture. The front cabin smelled of cigarette smoke and had cigarette ashes all over it. I appreciate that someone from the location called before pick up to ensure I was OK with the mobile pick up but I wouldn't recommend the location based on the cleanliness of the truck.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Troy P. 
Rating:
1.0

Our appointment was at 9. I was having trouble getting the mobile registration to go through and the place didn't open till 20. I finally got it approved but almost 45 minutes later.

Valerie W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
2.0

Tell the customer if another drop location will increase the total charge. Wasn't informed and now have a fee for wrong location drop off.

MICAH H. 
Rating:
5.0

Very professional, friendly, and efficient service, great value, great equipment. I would be very likely to rent here again if her the need arises.

JAMES F. 
Rating:
5.0

Customer service was great. The truck was great. But the truck was dirty. Other than that everything was great 😊

John W. 
Rating:
4.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

I'm not sure the ladys name that works there but she has been sweet and courteous every time I've picked up or dropped off a uhaul there and I keep picking that location because of her customer service..

RAKESHA H. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
4.0

Customer did not leave a comment.

mike M. 
Rating:
4.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Everyone was so friendly and helpful. Definitely went beyond my expectations!!! Keep up the great work!

Heather P. 
Rating:
5.0

Customer did not leave a comment.

WANDA B. 
Rating:
5.0

Great customer service!!!!

JOHN B. 
Rating:
5.0

The wait for app approval took over 15 minutes and I never received a reply to my chat during the wait. Add some sort of indication how long the wait will be.

Jeff F. 
Rating:
5.0

Good service..good people

LARRY R. 
Rating:
5.0

Great help on assisting me hook up the trailer. Great customer service and highly recommend renting from this location.

Hans Z. 
Rating:
5.0

All was good

Darrell R. 
Rating:
1.0

Overcharged

Tara C. 
Rating:
5.0

Customer did not leave a comment.

bill T. 
Rating:
5.0

Customer did not leave a comment.

jeff T. 
Rating:
5.0

Very helpful getting us the price we were quoted. Friendly

Bryan M. 
Rating:
4.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer service is great is one of the reasons I continue to use this location. Thanks for being professional

Ken F. 
Rating:
1.0

Worst! Charged me 160 bucks for less than 4 miles. Said no refund on deposit because it was picked up in one town a delivered in another but was not my fault. They said truck was at sharonville so I reserved it paid 160 and hour later they said we HAD to go to middletown to pick it up. Worst customer service ever. Foreign guy "Carl" clearly had no clue what he was saying....i want at least my deposit back but being told no. I will get my word to all friends and family to use Penske next time.

todd B. 
Rating:
1.0

Ensure you have a working system. I waited over an hour to get my uhaul due to computer issues. This delay completely ruined my day.

Leandra G. 
Rating:
5.0

Customer did not leave a comment.

Carmen W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Customer did not leave a comment.

Nilsa C. 
Rating:
5.0

very friendly and helpful!

Robin S. 
Rating:
5.0

Customer did not leave a comment.

sherry C. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Very friendly and fast in and out for pick up and drop off

Jonathan M. 
Rating:
5.0

Great customer service

Vicki M. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Megon M. 
Rating:
5.0

Customer did not leave a comment.

randal B. 
Rating:
5.0

Easy to find and identify

Javier M. 
Rating:
5.0

I was unable to acquire a receipt for the final cost.

angela H. 
Rating:
5.0

Stephanie, the owner, was a delight. Made my moving process so much easier. I will definitely return to that location for future moving needs.

John J. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Landyn V. 
Rating:
5.0

Very friendly staff and wonderful service. They provided wonderful customer service and even made sure we got into the rental without any trouble when we picked it up at night.

Lelia B. 
Rating:
4.0

Experience was fine

Jody W. 
Rating:
5.0

Customer did not leave a comment.

DAN C. 
Rating:
5.0

This location offered a clean truck, a courteous staff, and reasonable pricing.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

gene W. 
Rating:
5.0

Excellent service, very good truck, shady part of town but still would highly recommend.

David S. 
Rating:
4.0

The guy who took care of me was friendly and very professional who didn't mind shooting the breeze for a few minutes.

thomas A. 
Rating:
3.0

The location was good but U-Haul overall has been really terrible the last few times I used it. I was even flagged by U-Haul for a problem that was caused by an employee at the store as a personal attack. I've had 2 different CAFs open that were never fully addressed and the time you did refund money that should've never been taken, it took a full week or longer for it to be sent to my account. This is unacceptable and this last problem has shown me that I should never use your services again

Marcus A. 
Rating:
5.0

Good and fast. I recommend this location .

Jose Walter P. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

tina B. 
Rating:
3.0

made a reservation face to face a week in advance......arrived Saturday morning to pick up the trailer and there were NONE.....seems like a nationwide corp like uhaul would have some traffic controls ??

clyde C. 
Rating:
5.0

NOTHING

sharetta T. 
Rating:
2.0

Other than the other uhauls there i would not have known that i was to drop it off there.

Tom M. 
Rating:
4.0

Customer did not leave a comment.

Brent A. 
Rating:
4.0

Customer did not leave a comment.

Dwight F. 
Rating:
4.0

Overall, my experience was good. The drop off site was very accommodating.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

When we arrived, the truck was there but no keys so we were sent to another uhaul 10 miles away. Supposed to not get charged for the mileage because I only had to move from one place to another a mile away which is why I chose the 2nd street location. I was promised no extra mileage would be placed on there because it was uhauls fault. When I took the truck back I was charged 30+ miles. Because a new person was there. I've used uhaul my entire life. This was the worst service I've ever received.

kimberly C. 
Rating:
5.0

Wonderful agent and was very helpful in attaching the trailer.

james M. 
Rating:
3.0

Again a nice pick up place and they were nice but disappointed that U-Haul it's self did not work with me to mend the issue that they created and I was out more money then if they had recommended a larger size truck. There was no accountability for their air they just blamed it on the computer and letting them know what size to recommend. Will not be using U-Haul again as I was extremely disappointed they did nothing to help rectify the situation.

lisa J. 
Rating:
5.0

Great Service ! I would highly recommend them !!

kelly W. 
Rating:
4.0

Customer did not leave a comment.

cindy R. 
Rating:
2.0

Attendant did not know how to hook up dolly. When I went back in after hooking it up and let them know that the light on the right side was not working properly I was basically told there was nothing they could do about it.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

gaberial P. 
Rating:
4.0

Customer did not leave a comment.

Doug E. 
Rating:
3.0

Customer did not leave a comment.

CHARLES K. 
Rating:
3.0

This location is in convenience store and I felt like we were in the way of customers. The staff was EXCELLENT, but location not so much.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

very welcoming site host. The UHAUL customer service dispatcher was AMAZING helping to find this location when my original location was closed by the time our flight arrived in Ohio.

Andrew F. 
No reviews have been submitted for this location.

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