Customer Reviews for Plank Rd LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Plank Rd LLC

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Douglas G. on

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Your app failed entirely. If the location was not open I would not have been able to rent. Get it right or don’t offer it

Emad A. on

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Matthew M. on

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Paul C. on

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Matthew M. on

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Richard S. on

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Dave Barry is the best damn U-Haul guy You have

Sean J. on

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Clean, professional and helpful.

sandra C. on

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Truck return using a phone is the worst. Allow returning at another location.

Dominick L. on

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a much better experience than at enterprise thanks

Juan C. on

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Excellent and professional service!!!!

Diane S. on

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Very pleased with the friendly and helpful customer service. I appreciate the clear explanation given to me about the rental process. I don't think there is room for improvement

Frank F. on

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Jacob D. on

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I mistakenly marked the car as clean. When I got in, there were dead moths in the holders in the side door as well as little pieces of weed.

Meghan W. on

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I wish U-Haul had a clearer explanation of what to expect when using the self-pickup and drop off with a phone. It took much longer than expected and I wish I could’ve filled some of the information out ahead of time instead of impeding into my rental time and the time after the rental was due back. I did not take pictures of the inside because by the time my phone told me I had to, I had already locked the truck and put the key away. I would probably not recommend using the self pick-up and drop-off to a friend or family member.

Steven S. on

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Customer did not leave a comment.

Kenneth A. on

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Extremely unhappy with this location. If I hadn't rented a U-haul from a different location 2 weeks ago, I would have put this entire company on my blacklist. The vehicle odometer was recorded incorrectly and the door lock broke so I was unable to access the cab. I understand that sometimes things happen- but what was completely unacceptable is that even U-Haul corporate was incapable of getting in touch with the location owner. He was completely off the grid and unable to resolve our problem. This led to spending 2 hours in the parking lot of the drop-off location with U-Haul corporate- after a long day of work and moving. Terrible customer service and beyond unacceptable in this day and age.

DARLENE R. on

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Very nice and accommodating Location Dispatcher but the truck was full of broken glass. It was not just a couple of pieces either. It must have gotten rear ended. Also, I was given mis information about the insurance. And my gas gauge was recorded a quarter of a tank over the actual amount I had. I needed to gas up first thing . . . which also meant I ended up not only returning with more gas than I received it with but on top of that I was charged additional for the gas.

brendon M. on

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Get customers in and out. Not making us wait an hour to pick up the trailer. He may have apologized but took forever to help. When he said he would help or be with us it was a good 5-10 minutes before he did and that’s with no one else being there customer wise. Overall a bad experience and will never go back again

Ashley D. on

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The key in my assigned lock box was not the correct key to my assigned truck. We did notice however that to open my lock box, all we had to do was change the first number a notch or two so we tried all the other lock boxes until we found the correct key. Before that we also called the 1-800 number and the local number, but were on hold for a combined 40-ish minutes. Even though we started the check-it process at 10:00 on the dot, we didn’t leave the lot until 10:33 and it still said my return time for 4 hours of use was 2:00. We had it back in time, but wasted 30 minutes trying to get the right key. Horrible experience. Also the vehicle’s engine light was on and the steering wheel is badly out of alignment.

Timothy D. on

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Stephen W. on

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Dave, the owner, was great. He is very friendly and made the rental transaction easy peasy. Would definitely rent from this location again.

KYLE T. on

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Easy pickup.

Eva S. on

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David S. on

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The online site is very confusing - I ended up with an "express" checkout rather than the 24x7 one I wanted. Online check-in of the truck worked fine.

Alan T. on

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Dave was great!

Dennis L. on

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You're 19.95 sign was left in the van, other than that everything was great.

Courtney R. on

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ilir M. on

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Robert L. on

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Anna O. on

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Jacques T. on

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Steven D. on

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Melinda I. on

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Customer did not leave a comment.