Customer Reviews for Plaza Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Plaza Mini Storage

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Felicia B. on

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Fast friendly service!!

Bonnie M. on

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Jennifer M. on

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Paul H. on

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Friendly Prompt Customer Service. GREAT!

Rickey B. on

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Eden was a drop off for me ... I called the 800 # provided ..Customer service was very helpful ...

Erica M. on

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Jennifer M. on

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Twice in the past couple of months I have rented. Both times I have had to sweep out back of truck.

Debbie K. on

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Everything was great

David D. on

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Customer did not leave a comment.

WILLIAM H. on

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Shut down the Carolina sheds and reidsville one. Plaza mini storage is the best and their customer relations is great

Jean S. on

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The process picking up and delivering after hours was somewhat difficult. I didn’t get the key box code from chat-box representative. Thankfully was able to contact Sylvia on her personal phone and she was able to provide help. I also think I paid more than necessary for extra fees?

Sherry L. on

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very informative and helpful staff. Great experience!

Julius B. on

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Jennifer M. on

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Pamela H. on

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jorge S. on

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None. Manager at location is very professional.

jorge S. on

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The manager Silvia is a very professional person, she knows very well all the aspect of rental and she is very friendly with customers, she needs to be complemented.

Lamin S. on

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Staff was very excellent and helpful. She's truly a great asset to this company.

Angela P. on

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temeshia W. on

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Nothing at moment

Lamin S. on

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Kim S. on

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William H. on

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The drop off system you have is a waste of time for the customer. I guess it takes work off from your people, but was something we're not used to, and don't want to get use to!

Illa B. on

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Charles W. on

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Nothing the lady there is spot on she is pleasant even has a sense of humor don't mind getting out there and helping hook up your equipment recommend her to anyone

Keith J. on

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Susan K. on

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Jesse C. on

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Charles H. on

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Daniel C. on

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Elizabeth T. on

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nothing...this location is wonderful...the people are fantastic and helpful....They Deserve a Big Thumbs Up!!!!

Kyle S. on

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Awesome customer experience. No improvement needed.

Anthony F. on

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Very knowledgeable and courteous customer service, I got exactly what I wanted, everything was explained to me re: safety, insurance, pick up and return.. very comfortable rental...

Charles H. on

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james M. on

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This location fixed all the problems I was having with the Martinsville location. I will never recommend the Martinsville location. Unable to get the truck. The Eden location fixed everything for me

Martha P. on

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very pleasant experience

Amanda C. on

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Steven J. on

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Closed sign was on when in fact the facility was open. When I mentioned it to the attendant she laughed as if to say it’s okay of customers drive away. I pre-registered on line , yet I was asked to take a photo of the front and back of my drivers license and text to U-Haul. I refused. Then I was asked for three references. I refused. The entire Quick check in was a big joke. Stop abusing customers with your data gathering tactics.

Bruno L. on

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excellent customer support. maintained equipment.

Edward M. on

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Make sure enough gas is in truck to start, even though we have to make sure the gas hand got to be back at where it was from beginning

Thurman T. on

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I feel that you are providing very good services at the present time Thank You!!

Patricia D. on

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Open up longer

Kelsi C. on

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The truck was in poor shape..had been used and abused previously. Also the gas wasnt quite half full but got told to make sure it came back half full.

donna L. on

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donna L. on

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Raginal A. on

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The u haul location in Danville Va. Is horrible I called to just check and see if they had a truck available and the girl ask for my phone and social security number and said if I wasn't going to reserve a truck have a good day and hung the phone up they are pitiful

Mark F. on

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The lady who rented it to me was fabulous. Great personality.

Melisa C. on

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The staff were engaging and kind. They also took my reservation on short notice--my original location had me waiting for over two hours for a trailer that they didn't actually have. Plaza Mini Storage checked me in quickly and had me on the road in about twenty minutes. Fewer than five miles down the road, the 6'x12' trailer unhitched and started swinging my truck around the road. While I really enjoyed my interactions with the staff, my number one priority when renting a trailer is getting my belongings from one place to another, and that didn't happen. I was hauling a ticking time bomb behind me.

sherry R. on

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The pick up location was excellent but we had nothing but problems from the start. The first location you all scheduled for the pickup had been closed for two years. Then the drop off scheduled would not accept the hauler so we had to take across Wilmington NC to drop it all. So the overall experience was terrible!

steve C. on

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The lady at this facility is awesome.

steve C. on

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William S. on

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Get a nicer person to work front desk. She was rude and charged .$157 for 2 hours

Daniel C. on

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Dale H. on

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It took 2 hrs to finally get truck. Suppose to pick up at 9. No one showed up until 10. Then by 10:45 we finally got truck. It had not been filled with gas. Windshield was filthy inside and out. Not real happy for what we paid.

Joseph E. on

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Excellent support

Teresa H. on

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The person that worked me at the location was fabulous—very friendly and helpful!!!

Dwight H. on

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marvin W. on

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I would not recommend Uhaul to anyone. When they didn't have what was reserved they said that's how they do it. When what they did have malfunctioned they did not offer compensation for my time and hardship. When I returned my equipment a day early, I was charged a late fee and told it was a clerical error after I had already spoken with a representative who said everything was good and there would be no further charges. I was offered little or no compensation for any of these issues. I was told the refund of the incorrect late fee may take several days but it only took seconds to charge me. No compensation for this either. When I asked repeatedly to speak to someone in authority I was given no clear response. Overall, I am extremely dissatisfied and feel as though Uhaul does not care one bit. I hope I don't have to get legal representation to receive my refund. It would not surprise me though as Uhaul doesn't seem very good at keeping their word. At this point I am disgusted and will be certain to tell everyone I know about this experience. I would not recommend Uhaul to my worst enenmy. I don't know how a business run so poorly stays running.

Harold M. on

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Joyce R. on

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Excellent customer service

Sharon P. on

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Lemuel H. on

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William J. on

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Jackie L. on

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nothing

Lajanuary M. on

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The lady at the counter is very nice

shila B. on

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Thank you so much for your excellent customer service to me. I will recommend you to all my family and friends, you're the BEST in the business! I only had one problem though, I dropped the truck off at the neighborhood Uhaul but I didn't know it was a non-dropoff Uhaul location, everything was resolved this morning when the representative called to inform me of this and he assisted me personally with getting the truck to the correct drop off site, what a blessing because I was very upset about this. Thanks so much for your kind attention to this matter. I am so grateful for your help Sir. God bless you.

Teresa H. on

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Overcharged have sent email no reply

David S. on

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Leith S. on

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Yvonne L. on

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Very friendly service!!! A+ Saved me money on helping me make the right choice for my needs. :-)

FRANK C. on

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BRIDGET G. on

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Wayne E. on

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shila B. on

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The best truck rental service in America! Top notch vehicles and my customer service representative is excellent, professional. Thanks Uhaul

Susan L. on

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Janie H. on

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Rachel B. on

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James E. on

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Shane W. on

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Awesome staff

Dennise D. on

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david D. on

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The only problem i found was the tires on the back of the van had no traction.it would get stuck on grass,I had to park in the road to keep from getting stuck.

Lowell J. on

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James H. on

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Great experience with the U-Haul rental and will definitely be renting from here again on our next move.

Timothy P. on

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Originally reserved a 10' truck from Martinsville VA. When I arrived I was told that there was no truck for me. No apology, no alternative plan, nothing. The rep could not care less. I phoned central reservations and eventually picked up a truck from Eden NC and the service was great. In conclusion, I will never rent a truck from U-Haul Martinsville again.

Melissa R. on

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Fix your uhaul's with all the money you pay for them they shouldn't be any issues with them. Ive rented 4 in the last 4 months and EVERY one of them had a issue.

cecil G. on

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brandon M. on

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Melissa B. on

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Donna O. on

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JOYCE R. on

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Nanie H. on

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MICHAEL J. on

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Tracie B. on

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Excellent service.

STEVE C. on

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Everything good

Michael M. on

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I have rented from this location a number of times over the past couple of months...the service and my overall experience has been consistently outstanding. Thank you.

Gena M. on

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Michael M. on

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Outstanding and friendly service at this location.

dena R. on

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Joan S. on

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There is not anything that I would change...the store manager was very helpful and very knowledgeable about her job. Very informative and helped us with how to use the dollie that we used.

James B. on

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Flexible office hours when serious weather conditions are forecast i.e. hurricane .