Customer Reviews for Point 24/7
(U-Haul Neighborhood Dealer)

60 reviews

8265 Lankershim Bl   North Hollywood, CA 91605

(818) 853-9228

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(818) 853-9228

8265 Lankershim Bl
North Hollywood, CA 91605

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

This location felt pretty sketchy to be honest. It's not in a great neighborhood and I had to ask a few people to figure out where it actually was. It was in some sort of auto/body repair place. They were also pretty loose with the paperwork, so I wasn't able to verify mileage or gas level or anything prior to leaving.

David R. 
Rating:
1.0

Service was horrible and no space to park the trucks. Also got charge another day due to the employee not doing he's job and checking in the truck.

MARCIAL O. 
Rating:
1.0

Customer did not leave a comment.

MARCIAL O. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

SELVIN T. 
Rating:
2.0

The place was a mess and just very unprofessional. I had to walk a block to get to the car . When I returned they didn't check anything in front of me and I got charged 111.00. which was way over what I paid before . I will not even use u-haul again

YULIA P. 
Rating:
1.0

You should not be associated with this bullshit location

ROSS V. 
Rating:
5.0

Customer did not leave a comment.

DIMAS H. 
Rating:
2.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL J. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
3.0

mileage was not correct, and even the photo was made on checkin, i was overbilled...it has been disputed to uhaul CS and will be disouted to the card company

Dejan P. 
Rating:
5.0

Other than having to clean the background oh it's a good customer service and will have a minute overall A+

Hosam I. 
Rating:
3.0

Accurately charge for fuel, I was charged for fuel even though I returned the vehicle with proper amount of vehicle. I drove the vehicle 20 miles and put $10 of gas before returning it and was charged more than $70 for fueling. This is wrong and deceitful, need to have someone call me back. Jack Karapoghosyan 818 606 7626

JACK K. 
Rating:
5.0

Customer did not leave a comment.

Hovannes S. 
Rating:
1.0

This location is a dump. It's an all-in-one tire place, repair and body shop. Access is tight, there's no signs, the "office" is inside a trailer, in the tire shop, behind the tire machines and cars being worked on. The rental equipment is at the back of a long narrow driveway, to access it they have to move cars and forklifts around to make room. The people were helpful enough, thou hard to identify who is the uhaul person is. As far as the equipment itself (auto trailer, in my case) it was fine, it did its job, but the taillights and marker lights were not working, just the brake lights and turn signals. The trailer had a short in the wiring somewhere, it kept blowing my fuse. I had to drive at night without lights. No biggie.

Ciprian F. 
Rating:
5.0

Everyone at the location was very friendly and was so easy to rent it

Ruben G. 
Rating:
1.0

They took forever the guy was unsure of what he was doing stalling the whole time and the dumbass double charged me I want a refund

andres M. 
Rating:
1.0

I requested a trailer for a 2011 Silverado but do to bad service I gotten a trailer that not fit the vehicle

Fernando U. 
Rating:
4.0

Customer did not leave a comment.

OLIMPIA S. 
Rating:
5.0

The service person was excellent

gevorg K. 
Rating:
5.0

Customer did not leave a comment.

Areli M. 
Rating:
5.0

Rich was great!

RAMIRO C. 
Rating:
1.0

No need, just visit will see.

Gagik O. 
Rating:
3.0

People were friendly. Not the most convenient. No parking.

pippin C. 
Rating:
4.0

Customer did not leave a comment.

ASHOT P. 
Rating:
2.0

Need clear signage to show where checkin counter is. (Counter was in the back of a truck bed in a garage where other car repair work was happening) Have buzzer to press for service. And employee should dress in UHaul attire. Either Shirt or jacket with UHaul logo.

Kevin M. 
Rating:
1.0

A VERY rundown facility. It didn't look anything like a U-Haul facility. It was a rundown, auto repair facility with a U-Haul office located in a shipping/storage container in the back. Super-sketchy! The attendant was very nice, though.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

chole B. 
Rating:
5.0

Customer did not leave a comment.

CARL N. 
Rating:
5.0

The contactless pickup process takes too long easier to do it in person be more specific upfront about the contactless pickup process

Jackie C. 
Rating:
5.0

Great guys. Very helpful.

Nordia H. 
Rating:
3.0

Customer did not leave a comment.

Nick L. 
Rating:
1.0

I have never seen such a disorganized mess passing as a business. I was able to get the equipment I needed, but that was all I can say. The lack of professionalism, cleanliness and equipment was appalling. I thought UHaul had standards, but I guess not. I will be more careful with where I go next time.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Gloria O. 
Rating:
1.0

The person named Jeff overcharged me $39 for an additional day (3) instead of two days I rented. He overcharged me $50 for 6 pads. He charged me insurance $56 x 3 days, when I decline insurance. Jeff is a dishonest U-Haul renter.

Michael P. 
Rating:
2.0

The place was hard to find. The guy was late. He didn't have furniture pads that I had requested a week prior and didn't give me a heads up. He was a nice guy, but slightly unaware of how unprofessional he was being. Everything worked fine, but the process was pretty annoying.

Chad S. 
Rating:
3.0

Customer did not leave a comment.

Kacee D. 
Rating:
5.0

Customer did not leave a comment.

LEAFORD H. 
Rating:
1.0

Dirty trucks Bad services They lied

Alejandro Z. 
Rating:
3.0

The truck was in a bad shape, front shocks were shot and the brake alarm kept ringing every time I put it in reverse

bartlomiej S. 
Rating:
5.0

During Covid, I would not include other locations that aren't usual companies. Previous to this location we went to a self storage location that offers usuals and they refused to help. I understand for safety. However, it felt odd to have someone there not willing to suggest an easier route to get the van 6 feet from where was standing. Also due to covid, there should really only be the mobile option to check out vans. I pressed the counter option and that's what took so long to get my can set up.

Kiera M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
1.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

Amazing customer service! friendly, very helpful,

FRANKLIN C. 
Rating:
5.0

More equipment to rent such as appliance dolly

ANAIZ D. 
Rating:
5.0

Thank you.

Denise R. 
Rating:
5.0

All The Guys Is Friendly and helpful. Exactly They Are the best and most likely people on this location. I hope all the uhaul gets Help to run the business with those Helpful guys.

Gevargiz S. 
Rating:
5.0

Great customer service

Jacqueline M. 
Rating:
3.0

The location is difficult to find as it is an industrial area and the UHaul sign is small. I would recommend the location as the representative was very helpful and friendly with the admonition to not be put off or intimidated by the environment

SUSAN L. 
Rating:
5.0

The guy there was cool down to earth and helped me when I got to here to pick up the truck and when I got there to drop it off he helped me in and out

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Cindy H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Elton T. 
Rating:
5.0

Refrigerator dolly

Aksel S. 
Rating:
5.0

Customer did not leave a comment.

debbie S. 
Rating:
5.0

Everything was excellent

Tina W. 
No reviews have been submitted for this location.

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