Customer Reviews for Point 24/7
(U-Haul Neighborhood Dealer)

Rating:

1.0

The parking was really tight and crowed

Rating:

1.0

Communication They close early and and closed on Sunday yet are trying to charge me for extra days when I could t return the equipment

Rating:

4.0

The uhaul representative was very helpful

Rating:

2.0

Positives are that the associate was very kind and helpful. He gets 10/10 but the location itself is hard to find and hardly any space. I’m glad I spoke Spanish because if not, I really would have struggled asking for help when I got there. I also had to wait a while to get what I needed but that wasn’t their fault, uhual had to do a last minute reservation change since they didn’t have what I needed at the spot I reserved it at.

Rating:

5.0

They were very knowledgeable and double check everything was working.

Rating:

5.0

have more rental options available

Rating:

1.0

Despite our efforts to select a drop-off point open until 6pm, U-Haul customer service assured us it would be accessible until 8pm, even labeling it as a 24-hour drop-off. Regrettably, upon arrival at 6pm, the gates were locked, and no assistance was available. Contacting customer service only provided the same assurance, leaving us with no choice but to leave the trailer in the parking lot, resulting in a less than satisfactory experience

Rating:

4.0

Just they need to be a bit more attentive to the phone it was very hard to get in touch with them

Rating:

5.0

The only negative was lack of parking space.

Rating:

1.0

I have never received this horrible of customer service upon return the rental. I was aggressively approached and told that I was not allowed to park truck where I was told.

Rating:

5.0

This might help future renters at this location. The location was a little difficult to find as the owner reported his business sign was stolen. The location is actually a body shop with a very deep lot. I did see a small uhaul stand sign on the ground so I knew I was in the right place. There is no street parking, anywhere. No where. There is a small parking lot where you can park for a few minutes while you handle the paperwork. The people were very friendly. After you get the keys the worker will get in the truck. pull it forward and you park where the truck was parked on the street. When you return pull up in front of where your car is parked, go inside and a worker will come out and you move your car and leave and he parks the truck where your car was. The the inside of the truck was clean. The windshield was dirty AC was not working. I ran the washer/wipers which had washer fluid. I was happy to find a truck that had a loading ramp so it was fine. With all the goings on with a move I forgot to stop and put gas in the truck. My bad.. $30 service fee plus gas.. It happens :)

Rating:

5.0

Excellent customer service

Rating:

1.0

The vehicle had NO air conditioning and this was NOT mentioned during the rental process.

Rating:

1.0

its the original location that I had an issue with not the second location.

Rating:

5.0

Nothing at all..love the Hollywood Way team!

Rating:

5.0

super helpful, great guy who's understanding

Rating:

5.0

Best customer service

Rating:

3.0

Explain why I was charged for 3 gallons of gas when I only drove 14 miles! Really? The van gets 4.5 miles per gallon?! That’s the worst fuel economy I’ve ever heard of. Rip off

Rating:

1.0

This was a very unpleasant situation from beginning to end on Dec 8,2022 dealing with Rich at Point 24/7 I would say to many issues from…NO gas in the tank to dirty inside the track to a broken cup holder also showed a wrong milage in the dashboard compared 3-4 miles off what they have in their application as you check in the truck, I brought all this issues and more to Rich and he simply said I will give you $35 discount if you bring it back with a little more then a quarter of gas tank. (I DID BUT NEVER GOT A DISCOUNT) But I couldn’t believe what I was hearing and the rest of the issues will talked about later when you return the truck. He really didn’t care about me wasting my time on my side he was just focusing on repairing a car he was working on NOT even an eye contact, worse customer service I ever experienced. I was just dealing with a deadline and movers I hired just awaiting for the truck. I took the 26’ footer truck and I wasted more of my time at the next gas station waiting to pump gas and the worse thing was going in the freeway, I couldn’t go passed 55-60 miles because pressing on brakes started to squeak and the truck started to tremble. Definitely this was a nightmare because I call customer service at the end and mention in detail all these issues when I dropped off the keys in a dropped box. To put the cherry on top they end up charging me twice on my credit card that overdrawn my bank account. I’m Still waiting for Uhaul to reach back to solve this matter as I attempted to call and email for the third time. I just emailed Mallory and provided pictures as well. hope to get a positive solution soon.

Rating:

5.0

Excellent as always. Happy customer

Rating:

5.0

5 star customer service Friendly and helpful staff Whenever uhaul is needed the only place i go to 100% happy customer

Rating:

5.0

Excellent customer service! Thanks

Rating:

5.0

Nothing! Rolando was very professional and helpful!

Rating:

2.0

Stop overcharging and be honest about the days the vehicle was rented and the mileage that was driven. My receipt was incorrect twice and I had to refuse the charge. I called to let them know and they made me call another number. My receipt is still wrong. I rented the vehicle for 1 day and they tried to charge me for 3 days and I drove it for less than 10 miles and they tried to tack on 29 miles, very dishonest.

Rating:

5.0

Richard was amazing and took great care of me. Was quick and helpful

Rating:

4.0

The attendant was late, when the shop opens at 8, they should be there at 8

Rating:

5.0

very friendly

Rating:

5.0

Great experience!!!!

Rating:

3.0

Dont bait and switch customers on rates. Website shows 1.09/mi and charge 1.39/mi

Rating:

5.0

Great customer service and very friendly

Rating:

5.0

Nothing needs improvement. Great place to rent from.

Rating:

4.0

Great customer service, friendly, reliable. But no place to park!

Rating:

5.0

Offer to sell me a hitch and ball so I can get everything in one place

Rating:

5.0

N/A

Rating:

2.0

The lock for the truck was included, but the key to that lock was not the right one, so we had to go buy a lock and key just to store our items. The back of the truck was filthy, and we spent 15 min cleaning it so we could load our stuff and it wouldn't get dirty.

Rating:

5.0

I now will go to this location instead of an actual Uhaul location. Very helpful and amazing service!

Rating:

5.0

Muy buen servicio

Rating:

2.0

Uhaul changed the pick-up location on short notice leaving us with no option but travel to get it. The location is not well-marked. The staff was very kind.

Rating:

1.0

Bad service and hidden overcharges

Rating:

5.0

Rolando was great and explained everything to me, after having a few issues with the reservation made online. Give the man a raise.

Rating:

5.0

You can keep the entire labor force because they are a force to be reckoned with! Very professional. They made me feel special as a client and I am looking forward to doing vbusiness with U Haul again. A pleasant experience under stressful situation for me at the time.

Rating:

5.0

Seamless and good condition

Rating:

5.0

The whole process was great. I called a few places that had no vehicles available and didn't seem helpful. I called a third location and the gentleman was more helpful. He offered to find me a location with an available vehicle. He did the reservation online and I received a text message. From then on the process was easy and efficient all on electronic. Much better than previous paper.

Rating:

5.0

The service was awesome they gave me so much information and gave me instructions on how to transfer my car on to the Uhaul easier and safe even offered me there cellphone number just in case I need help with anything awesome experience

Rating:

4.0

Bit hard to find but never the less good experience

Rating:

1.0

Charged an additional $20 for "hitch rental" - cash only, no receipt. Truck was dirty, smelled of cigarettes. Location is a ramshackle shed, barely marked, sketchy characters hanging around and a general air of shadiness. Definitely not recommended.

Rating:

1.0

This location is very inconvenient and unsafe it will be better if this place closes for safety of others and also there was no customer service

Rating:

5.0

Very accommodating and understanding of the customer's need. Will use the same location next time.

Rating:

1.0

This location needs to be shut down. I was threatened to be charged a $30 cleaning fee for exactly seven unfolded pads in the back of the truck. I took the 30 seconds to fold the seven pads in front of the employee and asked if I could take a picture of him and the pads so that I had proof it was nice and neat. The employees there grabbed my phone, threw it into traffic and then shoved me backwards causing me to fall down into oncoming traffic. I then had to flee into a Lyft as the entire group of employees were charging me after getting up, threatening harm. I have video evidence of the assault as well as two eyewitnesses including the lyft driver.

Rating:

2.0

The truck was old and was not well maintained. It was very difficult to start the truck and there was a clear mechanical error. It was also given to us with a nearly flat tire and I had to stop at 5 am to get air. This was my worst experience with U-Haul to date.

Rating:

5.0

Profesional friendly

Rating:

5.0

Customer service are the best , very kindly and friendly

Rating:

5.0

Service very good but truck not good

Rating:

1.0

The service was friendly but this the location was inconvenient. I used too many of my allotted miles just getting back to my home from the location. The facility was horrible.

Rating:

1.0

One of my wheels didn’t have any lug nuts on it.. my rear wheel almost fell off. I used gas to keep the engine running and stay cool while waiting for help on the side of the highway, and got charged for that gas used. The location didn’t have the dolly’s that I reserved ahead of time. The one dolly that they did have wasn’t in the truck, and I had to drive back to get it... and then for charged for that mileage to pick up the dolly. 0/10 will never recommend this location again

Rating:

5.0

Rich was amazing, what an outstanding experience, it was so smooth and great that, it makes you want to go rent from them, just to experience their customer service.

Rating:

5.0

Make sure the truck is maintained because it felt like the transmission was slipping

Rating:

5.0

Excellent service

Rating:

5.0

The staff was fast and friendly, I would definitely recommend this location to friends and family. Dropping off was super easy, I would definitely be a returning..... Raul G.

Rating:

2.0

This location felt pretty sketchy to be honest. It's not in a great neighborhood and I had to ask a few people to figure out where it actually was. It was in some sort of auto/body repair place. They were also pretty loose with the paperwork, so I wasn't able to verify mileage or gas level or anything prior to leaving.