Customer Reviews for Polished 2 Perfection
(U-Haul Neighborhood Dealer)

182 reviews

755 Rothesay Ave   Saint John, NB E2H2H6

(506) 799-4918

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/5/2021: Closed

Services at this Location:

Contact Us

(506) 799-4918

755 Rothesay Ave
Saint John, NB E2H2H6

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

all was good

KEVIN W. 
Rating:
5.0

Excellent. No improvements necessary

Coetzee R. 
Rating:
2.0

The sales people at the three locations we had to go to in order to even get a vehicle were not professional (in one location absolutely rude) and neither the vehicle we ordered, nor the next size up, was available but we were not told this until 2 days prior. We ended up having to navigate a 26 footer through uptown streets. Vehicle not in great condition. Overall a poor experience

Shawn R. 
Rating:
4.0

Ordered a dolly, dolly was not included but was charged for anyway.

Benjamin H. 
Rating:
2.0

Forgot my keys inside the U-Haul. I called the next day left a message didn't get any reply. Pretty important to have my keys I'll never go back to that f****** lazy place

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
4.0

Customer did not leave a comment.

Sharon Mary D. 
Rating:
1.0

Customer did not leave a comment.

Oleg S. 
Rating:
5.0

Had an emergency requiring a trailer rental. Had me fixed up and out the door in 20 mins. Trailer was perfect for the required job, took away majority of stress.

Tim H. 
Rating:
5.0

Easy transaction

Richard G. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
3.0

Truck had dirt in the box.

Devon Z. 
Rating:
3.0

Customer did not leave a comment.

Christina B. 
Rating:
3.0

Customer did not leave a comment.

Larry A. 
Rating:
3.0

Customer did not leave a comment.

Erica Allyson G. 
Rating:
5.0

Nothing😁

BIRD C. 
Rating:
5.0

Customer did not leave a comment.

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

jeremy L. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

Customer did not leave a comment.

Don G. 
Rating:
5.0

Customer did not leave a comment.

Shirley L G. 
Rating:
5.0

Efficient and personable.

Peter James H. 
Rating:
5.0

Customer did not leave a comment.

MARK ANTHONY M. 
Rating:
5.0

I Believe The Customer Service Was Friendly And Good That Was Provided By Keith The Young Man That Was The Person In Charge.. When I Returned He Came Out And Inspected The Van And EveryThing Was Good To Go...He Was Very Polite And Professional And I Believe A True Asset To Your Company Rental Office At Polished To Perfection Location On Rothesay Avenue In Saint John, New Brunswick And Brought To My Attention If I Ever Needed Another Rental To Come or Call Him Personally Which Was A Good Thing To Keep In Mind Which I Which Certainly Will Do...

Peter S. 
Rating:
1.0

I booked a 26 foot U-Haul track track at Palmer Brook Rd. Quispamsis New Brunswick when my husband went to go pick up the truck the debit machine was down they would not except cash also he had to go to two different locations to try to get a truck we were unable to get a 26 foot truck we had to get a 20 foot truck and because of that we went over the kilometers also when we picked up the truck it was filthy on the inside I have pictures to prove it and it was not sanitized during COVID poor service you would never recommend this to anybody . Also my husband had to lose two hours of work running around trying to get a U-Haul

matthew M. 
Rating:
4.0

Customer did not leave a comment.

Dwight D. 
Rating:
2.0

The customer service I received was awful from the app, the app and website crashed as I was trying to return it, the app and website are confusing and directions on it are very unclear. I won't be using either of them again.

Bailey B. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
3.0

Paid for dolly and wasn't in the truck????

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
4.0

Customer did not leave a comment.

Stephen P. 
Rating:
1.0

I had to drop the truck after hours and was promised this wouldn't be an issue but then I had to wait on hold on my phone in a dark parking lot all by myself for 45 minutes because the on-line check-in process didn't work. I was told it doesn't work with Android phones using Google. Umm..that is a HUGE issue as Google is the most popular browser ON THE PLANET. And there was no previous warning that this would be a problem.

JENNIFER KATHERI F. 
Rating:
2.0

I worked at a rental company for years and my understanding that 1 day was 24 hours not 18 hours. I rented a truck for a 1 day rental. I picked it up at 3:30 November 5th and returned it November 6th at 4:30 ( slightly over 24 hours or 1 day). I was charged for 2 days because apparently it was supposed to be back by 9 am the next morning. I can put some blame on myself for not seeing this small print on the contract but as a formed rental person myself it is up to the rental desk to explain the terms so they are clear.

TODD S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE W. 
Rating:
5.0

Customer did not leave a comment.

Darren W. 
Rating:
4.0

Please fix your computer system. The only issue was that it took me over an hour to pick up vehicle and over an hour to get my deposit back. Staff were great and very knowledgeable. Would recommend for sure

Kendall O. 
Rating:
5.0

Customer did not leave a comment.

Tammy Lynn T. 
Rating:
5.0

very friendly staff and very quick to check in. There was a mistake on the odometer reading and it was corrected by the staff without any problem.

Francine L. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
1.0

Maybe give the person the contract and return calls back !!!! Hard to close a contract with out one . Until they charge you . I'm really upset over the whole experience. And not to mention over charged . Very poor service

john H. 
Rating:
5.0

Great service!

dixie C. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
5.0

Was able to get reservation at busy end month , truck came with plenty moving blankets, a plus!

William D. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey Stewart H. 
Rating:
4.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Friendly service!

Gilles T. 
Rating:
5.0

Uhaul is the way to go. We have used them multiple times. Always good customer service and the best prices around.

Riley N. 
Rating:
5.0

Customer did not leave a comment.

greg K. 
Rating:
5.0

Nothing experience was awesome. The owner of polished to perfection was very accommodating. Second time we have rented from him and we will do it again.

Gord M. 
Rating:
5.0

Customer did not leave a comment.

Ashlee W. 
Rating:
3.0

After hrs drop off

Nathan H. 
Rating:
5.0

Check in and check out was prompt and courteous. I was particularly impressed by the vehicle cleanliness and smooth ride.

Ronald Albert B. 
Rating:
3.0

Picking up our U-Haul was very frustrating. We were able to find the correct U-Haul easily but the sign in process was not simple. The sign in process took very long and required 2 contacts to be called before the directions for the keys were given. I was on hold with U-Haul waiting while our contact people were called. This should have been done before pick up time. The process added another 45 minutes on to our pick up. This was very frustrating way to begin a move.

Julia B. 
Rating:
5.0

Very accommodating when I dropped the truck off & very fast return.

Ernest Leonard P. 
Rating:
4.0

Customer did not leave a comment.

norman B. 
Rating:
4.0

Location was fine, but a tire blew out on the highway and we had to wait nearly 5 hours to get it fixed!

Abbas M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

Customer did not leave a comment.

Riley N. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Will be Nice To have service in french

Tony C. 
Rating:
5.0

Very polite and easy to deal with made my move much better.

Krista B. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

Great service and location

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Tochukwu I. 
Rating:
3.0

Contract no: 93619025. What i surprise when i got the email/contract statement. i didn't expect to pay this much at all. i mentioned to agent what was my best deal for renting a van for the day and aprox 700km travel. he offered unlimited km for one day at $89. First of all, i clearly mentioned to the agent, i was going to drive over 700km for sure. Never made it clear that it was a max of 200km then i would still be charged for all extra km, but he said that it would adjust the price(fee) after i bring back the van. From the start, i understood that i was paying 19.99$ for the rental, and $89/unlimited km for one day. Quite a surprise when i got the email yesterday with all the extra fees. i want to thank the agent for keeping NOT CLEAR to me that i was still going to be charged for every kilometres i was renting/driving the u-haul van. i am sure this will go his way, that i am the one who MISUNDERSTOOD, however i guarantee, was never made clear to me that i was paying for every kilometres i was renting the van for. Please sign here here and here, Here the keys.

Elide R. 
Rating:
3.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Make sure your trucks are maintained. The power steering was gone, Brakes were very squishy and the oil light was on and smelt of burning oil. The lights inside the back of the truck were hanging and did not work. I reported this info at the location when I dropped it off.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

Terri G. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Showing up when theplace opens is a good start

David A. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Keep Matt! He 's excellent!

Beth S. 
Rating:
5.0

It was a great experience to rent a Uhaul from them. Very friendly and professional. No improvements necessary! Two thumbs up

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

carolann M. 
Rating:
3.0

Brakes were bad on the truck I let them know

Kimberly marie R. 
Rating:
5.0

This place was amazing great customer service and friendly and helpful staff.. I will definitely recommend

Michelle P. 
Rating:
1.0

Tried to over charge me for already covered millage !!! Not impressed!

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
1.0

When I arrived to pick up the rental at 8:30AM, although the store was open at 8 the person who runs the store had not yet shown up for work. Luckily there is another business attached, there was a very nice lady there who told me the man who works at Polished 2 Perfection usually comes in late. She had to call him on the phone, he got her to photocopy my license and gave me the keys to the truck, no paperwork or receipt. I filled out my rental request online and requested a furniture dolly which when I got to my move location I found out it wasn't inside the truck. It took much longer to complete the move and I was required to find additional help. Inside the truck there was a pile of loose tobacco in the cup holder, disgusting and only a 1/4 tank of gas in the truck, I had to get gas before I even started. I thought he may offer me a discount for my trouble but he did not such thing. I will never be back to this location to rent, a completely terrible experience overall, would never recommend it.

Sarah F. 
Rating:
3.0

We went over our km allowance by 0.2km and had 8 cents taken off our $100 deposit. 8 CENTS. I found this to be EXTREMELY chintzy and will likely reconsider other options when we finalize our move next month.

Sherman P. 
Rating:
4.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Excellent customer service

Kim M. 
Rating:
5.0

Most service is perfect and recommendable.

HYUNGGILL K. 
Rating:
3.0

The wipers didn't work well and I had to make 3 trips in the rain because uHaul customer service is useless. The manager there has been great but UHaul itself is awful! I will never use uHaul again.

Monica W. 
Rating:
5.0

Customer did not leave a comment.

laura C. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
5.0

low your mileage rate

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Have a sign directing where to exactly leave Uhaul

Don D. 
No reviews have been submitted for this location.

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