Customer Reviews for Postal Annex 19007
(U-Haul Neighborhood Dealer)

42 reviews

10265 Rockingham Dr Ste 100   Rancho Cordova, CA 95827

(916) 248-5482

Hours

  • Mon–Fri
    10 am–6 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(916) 248-5482

10265 Rockingham Dr Ste 100
Rancho Cordova, CA 95827

Services at this Location:

Hours

  • Mon–Fri
    10 am–6 pm
  • Sat–Sun
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Gas was completely empty did not make it 2 blocks without running out of gas had to call roadside twice

Nathan E. 
Rating:
5.0

If there is a way to make sure parts of the truck are maintained better than using pictures, I would recommend updating your system. While the location and the staff were great, the back door wasn't working and the driver's side door wouldn't close all the way. This would not have been noticed unless a full check was done on the vehicle and not just pictures being taken. I don't expect the owner of the store to have to manage this; someone at Uhaul should check the vehicles.

Mallorie C. 
Rating:
3.0

We didn't get the option to rent for just a few hours. They just charged us way more than what we should have.

ROWEN M. 
Rating:
2.0

I had so much issues with the self pick up first the reservation number didn't work then the person who I talked to first didn't help me and left me on hold for a hour and thirty minutes then still had the same issue

Amanda H. 
Rating:
1.0

Truck was not parked in the spot indicted by the picture, several scrapes on the truck not indicated from the check out forms, and all the trucks in the location appeared to have had all their gas siphoned out.

Ben R. 
Rating:
3.0

I was charged money and when I got there there was no gas in the truck.

Cheril W. 
Rating:
5.0

Vehicle had 0 gas, dirty outside unable to see out the windows. When you apply the brakes the truck shakes, needs brakes.

Ernesto V. 
Rating:
4.0

Next time don't switch the location, please...If you do, this is worthy of a text + email, or AT LEAST updating the actual reservation information, which still reflected the WRONG location day of move...Thanks.

Taylor R. 
Rating:
3.0

Wasn't sure where to leave the padlock since there wasn't a secure spot. We left it near the orange box and hope it survived the weekend.

W. Daniel M. 
Rating:
1.0

I spent a total of 2 hours on the phone in between customer service reps and on hold to confirm my reservation, I had a “guaranteed reservation” noted for my reserved location specifically but it was changed the day before to 2 hours away (4 hours round trip), my truck required a jump start during our trip, the truck smelled like smoke when we picked it up and there was ash in the cupholders, and the left back tail light on the tow dolly was defective even though the mechanic at the pick up location said they “fixed it”. Horrible experience. Thankful I got insurance because although I did not cause these breakdowns, smoke smell, or tail light defect, I dont trust Uhaul to have not charged me for them. Moving is stressful and to not guarantee a location pick up date and location adds significantly to that stress.

Allison M. 
Rating:
5.0

Wash the trucks now and again.

Jerry S. 
Rating:
4.0

Customer did not leave a comment.

benito D. 
Rating:
3.0

Bad first time experience with Uhaul. Returned the truck with half a tank and was told/charged for an empty tank. Wouldn't recommend this location to anyone.

JOHNHUNG N. 
Rating:
2.0

First, it took over an hour an half to actually get the truck. Then, the uHaul third party vendor did not check the fuel level nor the cleanliness of the truck. Finally, the parking area is too small for the uHaul trucks making it extremely difficult to move the truck.

Manuel G. 
Rating:
3.0

The online check in process was a bit cumbersome. Instructions were OK but wait was long. Being in Sacramento, the weather was hot and Facility was closed at the time of visit. Waiting for a virtual assistance, took longer than expected1

Eileen Q. 
Rating:
3.0

The truck was filthy. There was old food left in the cab and the cargo area was so dirty I had to sweep it out before I could load my furniture. The windshield had so many bug guts on it we could barely see through it.

JAMES F. 
Rating:
5.0

Postal Annex really bailed me out. I originally rented a 10' truck from another When I arrived to pick it up, we found that the original location had an emergency and closed three hours early leaving me with no way to get the truck. I understand emergencies happen, but they never called to let me know there were any issues or made any arrangements to get the truck. After 30 minutes on hold with GO-UHAUL, my husband started calling other locations. Thankfully another location were able to find a 10' truck through Postal Express. Although the rental was $110 more than my original reservation, but given no other options, I was very thankful for Noney and The Postal Annex for providing kind and extremely quick service.

ANDREW U. 
Rating:
1.0

Call the customer if the equipment is not ready at the time promised.

Shannan M. 
Rating:
5.0

Customer did not leave a comment.

Jo T. 
Rating:
5.0

Customer did not leave a comment.

LELAND L. 
Rating:
3.0

I booked a truck at a different location, closer to my home. When I got there no truck was available despite booking online with my AMEX. I was sent to this new location, further away after waiting for 40 minutes to get things figured out. No “sorry” or “thanks for waiting”. The new place had no idea what was going on. Had to wait while she was making keys for another customer so I was an hour behind and ultimately late for my appointment. Disappointing!

MARIANNE B. 
Rating:
5.0

Customer did not leave a comment.

cordell J. 
Rating:
1.0

On 7/25/2020 I was stranded on the freeway due to running out of gas after driving three miles down the freeway. I was charged $300 for a tow that would have been necessary Regardless because there were HOLES drilled in the gas tank. I was called a bitch on the phone and hung up on repeatedly. They have made it impossible to pay my bills due to taking the money out for no reason. I did not abandon the vehicle, I handed the keys over to roadside, and was still charged for “abandoning” the vehicle. How could I abandon a vehicle that was in the hands of a uhaul employee?? Literally never using uhaul again

SILAS F. 
Rating:
2.0

We arrived at this U-Haul location at 1:30 p.m. and greeted by Noney she was very nice and was fast at renting us the U-Haul truck. When I arrived at my destination opened the back of the truck and was shocked for it was very filthy with dirt and I had to clean it before putting my things into the Truck. It was obvious that Noney did not check the truck before renting it out. My wife called into U-Haul where we picked up the truck from and spoke with Noney regarding how filthy the truck was and she admitted that the truck was returned at 6:00 p.m. the day before and she was so busy today that she didn't have time to check to make sure the truck was clean. She apologize and offered for free bubble wrap or blanket but I told her no that is not needed. I also called into the 800 U-Haul number and spoke with Victoria about the dirty truck I received and that I have pictures and video. Victoria advised to email the pictures to victoria_goering@uhaul.com I am very disappointed because I know U-Haul is a very good place to rent trucks and storage spaces. I don't know if I'll be renting from your company again or recommending to anyone.

Taulaga E. 
Rating:
4.0

Customer did not leave a comment.

Robinae S. 
Rating:
2.0

The first truck that I received & loaded we found that it had a stick in the gas tank. I then was told to contact roadside assistance. They had me wait for a mechanic to come and look at, during that 2 hour time frame the fire department came out due to this being a fire hazard. I then had to go to 3 different stores to finally 4 hours later get another truck. I and 1 friend alone had to unload then load the 2nd truck. Previously I had 6 people helping me. We should have left at 12. Instead we were delayed until 9pm.

CHRISTYAL N. 
Rating:
4.0

the customer service was spot on. No wait and our truck and extra's were ready for us to pick up.

DEBRA K. 
Rating:
5.0

Customer did not leave a comment.

Luigi C. 
Rating:
5.0

Very professional and curteous during my checkout of the truck.

Victor G. 
Rating:
3.0

Clean the inside before the next rental. Gross to clean up someone else's mess especially during a pandemic.

Stephanie H. 
Rating:
1.0

Give them the know how to rent on line.

Steve J. 
Rating:
2.0

Have somebody in the office I reserved over the phone at mather field location and when I got there they said it was at Rockingham Wasted an hour of my time then had to go on line to get the truck a very lengthy process. I should have been compensated for this inconvenience. Won't use them again any time soon.

PHIL P. 
Rating:
3.0

Customer did not leave a comment.

Porter B. 
Rating:
3.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

The location was great. I was really upset, because the confirmation receipt I got from the website gave me a different address. I took an Uber to the address from the website only to find out that I was at the wrong location. This is the wrong way to do business. You should not print an address if you don't know the address that I'll ultimately have to go to for the actual rental. Or, if the location changes, send out an email that confirms the correct address.

Richard R. 
Rating:
2.0

I was new and unfamiliar to the self check-in/out procedure. Check in was easy, when returning the uhaul agent took over the return which I did not ask for. I wanted to complete the check in myself especially because I did not agree with the final charges. While sitting in my car to call uhaul corportate is when the real came back out to try to ask if the issue was resolved. Too late.

Brady D. 
Rating:
2.0

Unit had roaches and stains

Elijah H. 
Rating:
1.0

Have a working phone number to contact.

Taeko C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Fix your application. It couldnt associate my order with my application account. Kept saying "try again" and nothing happening.

Vladimir K. 
Rating:
4.0

Customer did not leave a comment.

Brittany A. 
Rating:
2.0

There is no outdoor drop box and location was closed, called uhaul and they said they didn't know what I wanted them to do and to lock the keys in the uhaul like another uhaul renter had done.

Clayton P. 
No reviews have been submitted for this location.

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