Customer Reviews for Powhatan Chubbys BP
(U-Haul Neighborhood Dealer)

131 reviews

4200 Anderson Hwy   Powhatan, VA 23139

(804) 598-3572

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 598-3572

4200 Anderson Hwy
Powhatan, VA 23139

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jim F. 
Rating:
1.0

Disorganized. The guys at the gas station where we picked it up had no idea how to process getting us the trailer. They just hooked up the trailer and we were leaving;then the mgr called them and I had to get on the phone. He did not have the details of my rental even though it was on the reservation. Very disorganized and frustrating.

Tracey M. 
Rating:
3.0

Dropped off trailer on Sunday. Monday was a holiday. Called on Tuesday to confirm, they still had not logged it in as "received". They did after I called. Would have been nice if they did that on their own without me needing to follow up.

Ken D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
5.0

The rental agent was extraordinarily helpful, going out of his way to make sure I got the best experience. I was amazed and thankful to come across such a genuine human being when I was in a pinch.

James H. 
Rating:
5.0

Customer did not leave a comment.

Devon D. 
Rating:
2.0

Disorganized

Jeffrey O. 
Rating:
4.0

Customer did not leave a comment.

Alexis P. 
Rating:
2.0

Truck was very dirty

ALAN H. 
Rating:
4.0

Customer did not leave a comment.

Zachary W. 
Rating:
4.0

They were great.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

UHaul allowed a trailer THAT DID NOT EXIST to be reserved at AAlways Hooking Towing. That location did nothing whatsoever to help when I showed up and the trailer was not there. Chubby's did not have my reservation, so I had to call UHaul and wait on hold to speak to a rep. What's the point of reserving if this is what you get?

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Staff was extremely helpful

KERRYRAE C. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

n/a

DANNYELWOOD B. 
Rating:
4.0

Nice experience overall. Equipment worked well, easy to tow and operate. I would use again

Aaron S. 
Rating:
5.0

The guy who helped us was very knowledgable and helpful!

Steven H. 
Rating:
4.0

Customer did not leave a comment.

MARKALAN P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Excellent service

PAMELASUE S. 
Rating:
5.0

Brakes on trailer would'nt release everytime.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Nothing. Excellent customer service

WARRENPAUL C. 
Rating:
3.0

Customer did not leave a comment.

LEAH K. 
Rating:
5.0

It was all good.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Paris D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

CHERYLSANFORD B. 
Rating:
5.0

Customer did not leave a comment.

JAMESRAY S. 
Rating:
3.0

Allow mileage for travel from pick up location to loading location and destination to drop off location. My mileage was only for travel from the loading place to the destination so I owed more $$ at drop off. BS.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

GARYLYNN R. 
Rating:
5.0

incredibly helpful!

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

PETERRAYMOND S. 
Rating:
1.0

Was supposed to get 3 days free of my 5 days was charged full amount. Then they tried to charges me for the late day which I returned on day due. They are a rip off

ROSALEA C. 
Rating:
5.0

Customer did not leave a comment.

Bob U. 
Rating:
5.0

Customer did not leave a comment.

JASONRONALD J. 
Rating:
2.0

I reserved a 15 ft truck and two hand cartsto move from a storage facility into our new home. When I arrived rent the equipment the equipment I was informed that there was no hand carts available. Just bullshit.

JEFFREY T. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

The guys at the Powhatan Chubby's BP are knowledgeable and are helpful with any questions about the Uhaul equipment and assist in getting hooked up to a trailer.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

DONALDRAY B. 
Rating:
5.0

Customer did not leave a comment.

DARYLLEREID F. 
Rating:
4.0

Customer did not leave a comment.

JOHNEDWARD K. 
Rating:
5.0

Customer did not leave a comment.

BRADLYBYRON L. 
Rating:
4.0

Customer did not leave a comment.

PAM L. 
Rating:
4.0

Customer did not leave a comment.

Carolina K. 
Rating:
5.0

Keep up the good work! Very good customer relations... professional & personable!

LEOBILISOLY H. 
Rating:
1.0

Customer did not leave a comment.

Karen G. 
Rating:
3.0

The rear-end or transmission sounded like it was going to fall out. They had NO appliance dolly, nor the size truck I originally ordered.

JOANNIELEIGH S. 
Rating:
2.0

The location was a BP Gas station. The store attendant needed help from Uhaul!!! She couldn't operate the station and process Uhaul rentals at the same time. Although she was very good at multi-tasking and processed my reservation, she was put in an unsafe and unfair situation!

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

PATRICKALLEN L. 
Rating:
3.0

Customer did not leave a comment.

BUDDIE M. 
Rating:
5.0

The whole process was easy. From checking in all the way to checking out and the final bill. No problems and the two gentlemen who helped me were very helpful and friendly! Overall a grwst experience and I would recommend this location.

Seth C. 
Rating:
1.0

Customer did not leave a comment.

Zachary A. 
Rating:
3.0

The truck was dirty outside and covered with snow. The roof had a sheet of snow on it and could have come off on interstate and hurt a driver if behind us. The Chubby uhaul employee should have cleaned this off.

Wenndy G. 
Rating:
3.0

Customer did not leave a comment.

Virginia M. 
Rating:
1.0

Between Uhaul double charging us and sending somewhere else other then where we scheduled it and the nightmare we went through at Chubbys I will NEVER use Uhaul again! I would have thought they would have offered us some kind of discount but no. They were more concerned about double charging me🤬🤬🤬🤬

Aaron B. 
Rating:
1.0

Have vehicles located around the area where someone needs to pick up a vehicle. I had to drive an hour to pick this truck up and was told they were closed and I could not get the truck. Luckily I called customer service who directed me to the lock box. The vehicle should've been drove closer to where I was moving from which would have not created so much of a hassle. I had to call customer service 5 times about this one move.

Broderick H. 
Rating:
2.0

Took over 30 + minutes to get the truck situated. Then finally after figuring out what truck to give me no walk through or inspection was done.

CHRISTINAMARIE H. 
Rating:
1.0

I've had good experiences at this location and do not blame the shape of the truck on the location. The truck drove extremely rough and sounded like it was about to breakdown

HOLLYMARIA J. 
Rating:
3.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

THOMASDAVID W. 
Rating:
4.0

As expected

SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
3.0

The personnel at the drop off location didn't have knowledge or experience I believe when I needed to check the truck in. He was friendly but I needed to contact customer service and the women I spoke to was amazing and very helpful. Though I would recommend this location to a friend because of the location of the truck rental.

James O. 
Rating:
2.0

Was not given the furniture pads or dollies that I requested, and then the local manager said they were unable to refund me.

Abbey R. 
Rating:
4.0

Let them ask for the newest equipment available. I had the pleasure of using brand new truck and that was great

PAUL M. 
Rating:
5.0

Everything was fine with the pickup location but the reason I picked up the truck was it was the closest one to my wife apartment. I booked the truck 2 weeks in advance and they didn't inform me until the day before. I will never rent again from UHAUL. They should have told me at least 3 days before so I can look elsewhere.

HECTORLUIS A. 
Rating:
3.0

The cab of the rental truck was dirty and had trash from previous renter on floor. Considering the current pandemic, the cab interior should have been wiped down with disinfectant to reduce infection risk. On a positive note, the rental staff were polite and helpful.

SHERRY H. 
Rating:
3.0

Quicker Check-in and Check-out

PAUL T. 
Rating:
3.0

Personnel could've been more helpful by stating what was required for return of truck on first visit to checkout counter. There was a shortage of parking spaces for the truck and they would not offer to park it for you, take mileage reading, or fill it with gas. It just took longer to checkout than expected.

WILLIAMABBOTT R. 
Rating:
1.0

Very long checkout process even though i had pre-checked out on line. Truck was pulling right and needed a wheel alignment. The associates at the store were unorganized and unready when i arrived. Trailer was not attached to truck and associate would not assist....said he didn't know how to drive.the dolly I had reserved was not in the back of the truck when I arrived home and I had to scramble at the last minute to pick one up. The Uhaul local call in people were very helpful with this thank goodness. All this delayed the start of my move by 2+ hours.

Douglas T. 
Rating:
2.0

Have the truck I reserved on hand.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

Customer did not leave a comment.

Regina R. 
Rating:
2.0

Never again using that location

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

BRIANKEITH N. 
Rating:
5.0

I never went inside. I did online drop off and there was a drop box. Very nice.

Michael K. 
Rating:
1.0

The staff was very nice but it was obvious he had no idea how to operate a uhaul rental. He had difficulty with the computer system (which he only had a laptop for). He was extremely busy serving other gas station customers and could not return my call. The truck was not well-maintained- filled with styrofoam, had multiple spiders and had a broken side mirror. The staff indicated that the fuel gauge was at 100% but we noticed that it was only 7/8 full. We asked him to change it but he called uhaul and told us that the fuel gauge "would not go all the way to full" and that was supposed to be normal, which we found out later at a gas station to be completely false. We paid for a dolly which was not provided to us. Honestly, I drove 1hour to get to this location (because I was told the morning of that there was no truck within a 100mi radius and apparently this was new information to uhaul even though I made a reservation three months in advance) and I was extremely disappointed. This was my worst uhaul experience and I would not recommend this location or uhaul in general to anyone.

Horace Y. 
Rating:
5.0

Customer did not leave a comment.

GREG B. 
Rating:
1.0

Customer did not leave a comment.

lafoon B. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
4.0

Customer did not leave a comment.

Matt S. 
Rating:
3.0

Customer did not leave a comment.

Amy S. 
Rating:
2.0

I order a dolly and furniture pads but there was none at the location for pick up and the van was not well maintained with spiders and spider webs on the truck and the truck it self had bad vibration in the steering and the alinement was off bc it keep pulling to the right

steven D. 
Rating:
5.0

Your online process is long and arduous. No mention of all the pictures needed to complete the rental. Took up a lot of time prior to actually driving away with the truck. Needs improvement as some things could have been completed prior to arrival.

Robert S. 
Rating:
1.0

Horrible customer service very rude will not return ever

David M. 
Rating:
1.0

Lady told me she didn't know how to unhook trailer and I had to figure out how to do it online --no one there to come out and help me. She said he was in the restroom. Had to check in return online

Lisa W. 
Rating:
1.0

Keys were not in the key box. I had to wait 30 minutes for assistance. I reserved 1 dozen blankets that I didn't receive and was charged for. When I asked the attendant about it upon return he acted like he didn't know what to do. I still haven't received my $10 credit. Overall poor service. I had just used Uhaul a couple of weeks earlier from a different location and the service wasn't much better. Disappointed with Uhaul overall.

ALAN F. 
Rating:
2.0

Rented the dolly for 3 days but I only needed it for one he said when I brought it back he told me that I still had to pay the $30. He was going to pocket the other $20 until I pushed the subject and said I'll contact u-haul Corp

John C. 
Rating:
1.0

The windshield wipers were both broken and it rained making it dangerous to drive. When I checked out and told the attendant he did not seem to care. No apology or discount. When I got the truck no one came to the truck with me to show me where it was and how to manage the back pull door. Overall the site was NOT helpful. I will not rent from them again.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Very helpful staff, everything worked out just fine.

Warren C. 
Rating:
5.0

Customer did not leave a comment.

artie J. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha H. 
No reviews have been submitted for this location.

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