Customer Reviews for Premier Inn
(U-Haul Neighborhood Dealer)

Rating:

5.0

Have more tracks in this location

Rating:

1.0

The guy there refuses to give a contract to you and he is rude

Rating:

1.0

This has been one of the worst experiences I’ve ever had with U-Haul. We were charged $140 in advance on our first Rental day and the second Rental day we are charged another $180 coming to $323 for two days and we only drove 10 miles. The person at this U-Haul outlet is rude. He will not give you a contract when you leave you do not get a receipt when you go back everything‘s just up in the air and now they’re holding that extra money which came to $226 for 3 to 5 days … it came right out of our checking account. And then this guy at this outlet told my husband that there was $1000 penalty fee if he was five minutes late and when we called about these two large charges, he cussed him out in another language and hung up on him I’m disgusted.

Rating:

1.0

I was locked in the entrance of the HOTEL entrance for about 5 minutes before anyone came to open the door. I managed to get in as a guest was leaving, and then I waiting at the front desk for another 10 minutes for that guy to show up! Once he did, I got the keys, told me to find the truck and I'm okay to go. I walked out, located the truck, did my once around the truck but somehow missed the fact that who ever parked the truck, parked on top of a tree stump and as I went to pull out, that stump had me stuck spinning my wheels! Not only that, but as I turned the truck on the gas light was already on and stating that there was only 10 miles of fuel left! So I got out of the truck after realizing it was stuck and not going anywhere, and started walking back to the entrance, and thankfully the maintenance guy was there and saw the whole thing. So I went to go back in and demand a new truck, only to find out that the guy that gave me that one had immediately left after I did to go get a coffee off premises with another Uhaul truck! So I was yet again stuck waiting there for another 10 to 15 minutes! He finally came back and the maintenance guy explained to him and he gave me another truck. But again! This truck also had it's gas light on! But this one had 50 miles. The fact that Uhaul leaves it's trucks so close to empty as a practice is stupid!

Rating:

2.0

The gas was basically empty when we got it

Rating:

3.0

I was overcharged and no one is interested to give an explanation or reason, simply scammed $24 for no reason and U-Haul customer support service doesn’t care about it

Rating:

4.0

Front windscreen had loose seal which flapped noisly against the outside roof when going above 40 mph. Cab had strong smoke smell. Cargo area smelt of urine.

Rating:

2.0

I had to spend so much time uploading vehicle drop off pictures yet it threw error all the time. Finally I had to take the help of support team to upload the pictures. It took almost 30 minute to do this process. It was very inconvenient. On top of that. I faced two more issues that uhaul can work on. Uhaul didn allow me to take insurance after the pick up was made. It should be flexible. Secondly, I was told drop off location cannot be changed.

Rating:

1.0

Cancelled by reservation and gave my truck away

Rating:

3.0

Charged on unnecessary fuel costs only used 10km return trip was charged on mileage as well. Dishonest third party business.

Rating:

5.0

Customer service gents were amazing!

Rating:

1.0

The employee told me I could return the van to any uhaul dealer. I planned my trip around this and was later told I needed to return the van to the original pick up location. This was a big inconvenience.

Rating:

1.0

Customer service is awful. When I questioned their customer service his reply was as “you know this a hotel” meaning this is not a U-haul office

Rating:

1.0

The estimated kilometers were off by 30km. Thankfully I took a picture of the dashboard before leaving the parking. Had to start a dispute as they were not able to make the adjustment in store. The van was disgusting. Trash in the drivers area. Old coffee beverage spilled all over the drivers door and dried on. The cargo space was full of pet hair and dirt. I needed vacuum with my own before i could put my couch or matress in there.

Rating:

5.0

The steering needs to be fixed it has to much play in it. I recommend that the vehicles have at least half if not full tank of gas. I picked this vehicle up and only had 14 miles to empty. I had to first find a gas station , which cost me time and mileage.

Rating:

2.0

Horriblw customer service Bunch of indian guys making comments which i can understand the person uses headphone while helping the customer Had to give my car info and was wearing a earphone when i was telling the number

Rating:

5.0

It would be better if you give the customers a full tank of gas. And charge the once that don’t return it full. I used your vehicle this weekend for three days. I ended up putting $90 in gas and when I dropped it off, you gained almost a quarter of a tank so I lost like $15-$20. Thank you.

Rating:

3.0

The person at the counter was not very communicative. I asked for a printed receipt, bit told that was not possible. The location was excellent for me to pick up the van.

Rating:

5.0

He was friendly, helpful, easy to deal with. He was very helpful with pick. And drop off

Rating:

1.0

I found a condom and a needle in the back of the U-Haul . The guy at the desk does not care. You would think he would clean and check it over. Also the gas was below 1/8 of a tank and the gas light came on. Something needs to be done about this location. Based off the reviews you can tell U-Haul does not care!

Rating:

1.0

They tell something and doing something About money

Rating:

3.0

The truck was full of grass debris and broken glass that we had to clean before our move. Also, we recieved a huge fuel surcharge even though the meter appeared to be on 1/4 tank. The attendant in the office didn’t look at the vehicle before we left and told us everything was fine.

Rating:

2.0

I received the truck without gas and now have a charge for gas, it is completely ridiculous.

Rating:

1.0

Ordered a furniture dolly alongside my truck rental, they said they didn’t have one. Massively impacted my move as I was relying on it, had to leave furniture behind because of this.

Rating:

1.0

This location refuses to print you a contract at the time that you get the truck. They always say they will email the estimate and then they never gave you an actual invoice. The mileage is nine times out of 10 wrong and the gas gauge is always marked wrong too. Twice now we’ve had to go to the district manager to get a refund for discrepancies. The employees are always rude and argumentative and actually dismissed us with their hands before The only reason we use them again is if trucks are all rented everywhere else and because they’re half a block from our house

Rating:

2.0

Truck was parked in spot that was very tough to get out of. Multiple cars around and behind truck. 15 foot Truck with 16 feet of clearance behind in order to get out. Truck was not cleaned and had damage. Check engine light went on while driving.

Rating:

2.0

The location was very uncomfortable . As we were waiting to get out U-Haul - people experiencing homelessness came in asked for someone by their first name disappeared into the building and then came back and left. The U-Haul did not come with a lock and it was to . We called and were told it wasn’t their issue. We had to scramble and find a lock just as we had a full load and we waiting to leave . When we came back to return it . The doors to the location which we thought was hotel were locked . I called the number and no one answered . I looked inside and no one was at the front desk . I had to wait in the U-Haul . Called the number again and was told someone would be there in 2 min . Someone did show up and we returned the key . Just as an aside - guests came downstairs and said their room was disgusting and they could not stay .i looked on the website and it is not a place to stay . No one did a pre inspection or post inspection of the vehicle as well. The U-Haul itself was perfectly fine . Just an aside when choosing locations to contract to . I was not comfortable there and my husband had to come with me . The front desk person was kind but I am not sure what activities were actually going on there or the clientele that come to visit them. . My husband felt the need to come in with me as I did feel uncomfortable .

Rating:

5.0

Double-check vehicle, loud rattly roller door

Rating:

1.0

Guy tried to scam me, as he successfully did many others judging by the Google reviews. Got the truck with just under a quarter tank and took it 19km, after which I put $20 of gas in, to bring it to just OVER a quarter tank. He tried to charge me a refuelling fee and said I needed to put $35 more fuel into it. Clearly 19km does not cost $55 of fuel, let alone the exorbitant refuelling fee. He then tried everything possible to lie about emailing me paperwork, receipt and contract, twice. Tried blaming it on me. Miraculously, the paperwork when through when I forcibly watched him do it. He only budged on these when I got a POLICE OFFICER involved. Avoid at all costs, and I will be avoiding all U-Haul locations since they seemingly allow this to happen. Check the Google reviews.

Rating:

3.0

strange process just handing over the keys to someone, nothing to sign or check the vehicle back in. Later I received an extra charge for gas which was not fair, I left it exactly as I picked it up.

Rating:

3.0

the lot is small is not optimal for navigating a large truck

Rating:

5.0

Very helpful staff!

Rating:

5.0

Keep doing what you're doing

Rating:

1.0

Crackheads outside so they lock the doors but this means the people who rented u haul also can't get in, meaning I wasn't sure if I was at the correct place. Also reception guy was kind of rude when I confronted him about this. Also truck was nearly empty when i got it, I had to fill it up after a couple blocks

Rating:

2.0

The car smell was so bad, also they charged me $63.31 but the total amount that I received by email was $55.03. Anyway thanks

Rating:

4.0

Ordered a dolly but was asked to pay separately for it. Strange.

Rating:

2.0

Unhelpful staff with poor attitude and little knowledge of anything; poor communication skills, Truck itself was very good.

Rating:

1.0

The vehicle and equipment were fine. No complaints there. However, for the second time at this same location, I had a serious issue with how they handled the fuel charge. On my first rental, they didn’t say anything at drop-off and later charged me an outrageous fee claiming the gas wasn’t properly filled. Fortunately, I had taken photos before and after the rental, and U-Haul refunded me once I provided proof. Now it has happened again. They claimed they gave me the truck with a quarter tank of gas, which was simply not true. I had to stand at the counter and show them photos of the fuel level when I picked up the truck, as well as photos after I refueled it. Instead of correcting the mistake, the employee argued with me about what clearly appeared in the photos. I then had to further defend myself by pointing out that the tank was actually higher than when I received it. This is stressful, frustrating, and extremely disappointing. Having to defend yourself with evidence just to avoid being overcharged is unacceptable. After two identical incidents at the same location, it feels systematic. I would not recommend this location to anyone.

Rating:

5.0

To make sure you have enough vehicles for those who haven't booked.

Rating:

5.0

Nothing to improve. I was served by two U-Haul staff, Arewe and Jack, they were both friendly, listening to my interests carefully, very professional and handled everything within 4-5 minutes and that's it! And the price carges were all accurate, and emailed to me within seconds. Thank you U-haul for this excellent customer service! I highly recommend everyone to use this U-haul location to the best satisfaction! Cheers! Kudos! ✌️ 🙏🏿

Rating:

3.0

The rental booking and getting the keys was excellent. The agent helping us was very helpful. The truck was very old. It didn't even had a back camera. Reversing the truck was a pain without a screen and a camera. Everything in the truck was very old and outdated. The check engine light was on.

Rating:

2.0

The desk guy had a very rude attitude

Rating:

3.0

The two men who served me spoke to each other during the entire transaction in a different language. They barely answered my questions. And when I asked where the USB plug in the van was located they said it was on the dash, but I couldn’t find it. When I went back to ask them to show me where it was, they had locked the door. The van was dirty (cigarette butt in the door, dirt in the back) and dusty.

Rating:

2.0

It is a dingy, sketchy downtown Hamilton seedy hotel. The signage is barely visible. Thankfully, the van was brand new. Walked inside the motel/ hotel, and a guy at desk, with no sign, says he’s UHaul, while a “guest” is waiting for him to bring him toilet paper. Think the hotel/ motel is using UHaul to support it.

Rating:

1.0

The gentleman at front dest very disrespectful and rood towards me And women in general they also run a hotel same place give him a different position cleaning bathrooms

Rating:

1.0

Check my last reservation with them they charged me for 3 km drive 15 L gas that is not fair and they are doing scam to everyone. Check their Google reviews. You will understand. Please cancel the dealership as they are doing being scammed with all peoples for reference go and check the Google reviews.

Rating:

1.0

Reserved truck was not available, smaller model only which made my move very difficult and will require an additional rental. The available truck was unswept and covered in loose spices which affected our belongings. All blankets provided were dirty and wet. I will be requesting a refund.

Rating:

2.0

The front tires were almost bald and could use an alignment. The parking lot was too tight for the trucks.

Rating:

1.0

No fourniture or utility dollys on site, which I reserved on the phone beforehand. I was told to picked them up from different location, I went to another location with the rented truck they refused to give them to me saying that I have to rent the truck from them. Finally I did not them the . Horrible experience..

Rating:

1.0

Over charging the client by adding services the client didn't opt for is a sign that the people running the place are frauds.

Rating:

3.0

The cabin is quite dirty, especially the cup holder, and the window crank is broken.

Rating:

1.0

I never gave permission for no one to manually enter my vlcredit card to pay for a bill I wasn’t given or told about when dropping off the vehicle. This is very dishonest and shady. I will never give a good review because of this. I would have never found out if my credit card company didn’t notify me. SHAME ON YOU!

Rating:

1.0

I rented a Uhaul 10'' Truck yesterday with the order number 86529806. However, the bill I received contains some inaccuracies, and I would like to bring them to your attention for correction. First, regarding the mileage: the "MI OUT" is 96546MI and the "MI IN" is 96585MI, so the distance traveled should be 39 miles. But the bill incorrectly shows 49 miles, which is wrong. Please adjust the mileage by reducing 10 miles (equivalent to 16 kilometers). Second, I did not purchase any coverage. The coverage was added by the on-site receptionist without my knowledge or consent, and there was no coverage included in my original reservation. I do not need any coverage, so please remove this unauthorized charge. There’s no reply until now.

Rating:

1.0

No space to park the truck at drop-off

Rating:

3.0

Staff is friendly and quick. But the athmosphefe is creepy. I think it’s location. Not actual people.

Rating:

1.0

Was charged an extended rental rate despite returning vehicle before window was over. Workers at this location failed to check the car in at the appropriate time, resulting in this additional charge. Now have an ongoing dispute open with UHaul. Will not be renting from this location or any UHaul ever again.

Rating:

3.0

The staff should get to work on time so that 3 group of customers could get their reservations completed

Rating:

1.0

The cube van I had, had no AC I was soaked in sweat the whole time I wont be using this location ever again. A refund should of been given

Rating:

1.0

I am not happy with the extra fuel charges bcz i used only 13 kms and I refilled fuel 4 ltrs even i can show gas transaction even then i was charged for extra 6 ltrs fuel ….how a truck can consume 10 ltrs fuel for just 13 kms….one more thing if fuel is less then they have to physically check truck and told us about that while when we dropped truck …really bad

Rating:

1.0

They charged me extra. Before when I took the vehicle, the fuel was empty. They Guy over there told me I just have to fill the tank and bring it back and I won’t be charge. He charged me $78

Rating:

4.0

Other than the delay at the office getting started, the rental was very successful. Perfect air conditioning in the van on a very hot day.

Rating:

5.0

It was very easy to access my rental, staff was very helpful, and the equipment was perfect for my needs.

Rating:

1.0

Terrible service at this rental location. Will Not be going back.

Rating:

5.0

Great service, fast, good deal, good price. I will come back for more.

Rating:

1.0

I was charged for furniture pads I never received despite telling the service representative multiple times that I never received them. Terrible customer service, I wouldn't recommend this location to anyone.

Rating:

3.0

The truck was very dusty and not vacuumed and smelt dirty. The facility washrooms was not clean either. But both gentlemen I dealt with were very kind and efficient.

Rating:

4.0

Nothing that I can think of; I thought that the entire process was very efficient and uncomplicated for me.

Rating:

1.0

This location is in downtown Hamilton at a very seedy hotel. I was very nervous about leaving my personal vehicle there to be honest ( which I also had to pay a parking fee at ?!!! )

Rating:

2.0

The hotel manager, very nice. Police was there hauling someone away. Mileage wasn’t what it said it was. Only used 12 kilometres. Charged for more. Could not upload any photos to website. Floors dirty in van.

Rating:

5.0

I was very impressed with the ease of the rental from start to finish. It was quick and easy, I was in and out in no time. Both staff members (pick up and drop off) were very pleasant and friendly.