Customer Reviews for Premier Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Premier Self Storage

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VANESSA H.
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Customer did not leave a comment.

Mayur P.
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Appreciate the service, truck was clean, Saved $20 by self check in (return) using given link.

TIFFANY RENEE B.
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I am curious about my bill--I had rented the same size Uhaul from the same location earlier in the week, and it was 0.79/mile. Yesterday, it was 0.99/mile. What caused the 0.20/mile increase in just a couple of days? Thank you.

Tiffany B.
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paul H.
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John M.
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Sharath chandra C.
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Worst customer care and the truck is old and i returned in same condition even i see a cleaning fee $25

GREGORYERIC T.
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Cindy A.
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RAKETA TANAE H.
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Margaret D.
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Vivian J.
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edward S.
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Wendysuzanne M.
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Service was absolutely wonderful! Such an easy transaction and I was able to complete my move. The truck itself, however, is amusing as I dont think it is capable of going over 40 without serious screaming. No worries about speeding tickets or damage due to whipping around corners with this baby. Ha!

shobhit M.
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Vamsi S.
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Ronald G.
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Daniel V.
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Gary O.
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Truck was not clean ..I was charged $ 17 for what apperrss to be 1-2 gallons of gas...I put gas back in it and was extremely close to matching the initial level of gas, and if I was not exactly correct, I was within 1-2 gallons of the original amount. Still, I was unnecessarily charged $ 17 for what must have been 1-2 gallons of gas AT MOST. NOT happy about that

Rahul P.
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The vehicle was a little difficult to drive as every time I was braking there was a whirring noise. Probably from the gearbox. The person at the desk was helpful

Jessica K.
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Natasha S.
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Leslie F.
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brian G.
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Colleen W.
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ROBERT M.
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I have no issues with Premier Self Storage, but I do have an issue with U-Haul... I made a reservation online and got an e-mail back from no-reply@uhaul.com titled "Your U-Haul Quote", but when I went to pick it up, they were not able to find my reservation on uhaul.com

Omari F.
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Uhaul location changed at the last min without notice, had I would've never called, we would've never known. unprofessional , non informative, never told us they would be closed for drop off and never gave us after hours drop off instructions.

Alan P.
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Easy to drop off a rental truck and turn in keys inside. Very clean and nice-looking location.

Robert P.
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I think that there is some thing wrong with the sreering because the steering wheel was off center on the truck i rented

Lona W.
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I am sorry I was not able to return it quicker but I am so thankful for the ones who ran this location. They really are great people.

Sarah R.
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The truck was easy to drive and the front office lady was very sweet and encouraging.

Bobbie Jo B.
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We will use again!

Vaibhav B.
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U haul trucks can be more clean

Edson F.
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for first rental when you don't know much Advise to bring his own locker for the trunk Offer to rent dolly and blankets

Jim B.
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John B.
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Maurey D.
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I completed the rental online, then the rep at this location advised that they didn't do the online thing, and she double billed my credit card.

Jeffrey H.
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The truck had not been swept out from the previous renter.

Denis W.
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Truck was clean and well maintained. Office was clean. Could offer free coffee. Office person was polite and efficient.

chester S.
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Mary and he staff are some of the most professional people I have met. Great experience

Edward T.
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Customer did not leave a comment.

Jerome D.
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No dolly or covers available at that location. Had to go to another dealer to rent them.

Michelle S.
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Tim J.
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Very old and delapitated VAN.

PETE T.
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ROBERT M.
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robert A.
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William G.
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Denise D.
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Mitul J.
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Keep 2 keys for a truck at the premise, among which only one can be given to the renter...

brian B.
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zeba I.
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Jens U.
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Nicholas K.
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David B.
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Cheryl P.
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shelley P.
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Mark K.
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Jeff L.
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Steering in bad shape. Needs new steering gear. Experience with manager Mary and premier was fantastic

robert P.
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TOO FAR FROM MY HOME drove 25 miles before loading and leaving for my trip

ABDALLAH A.
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Haem O.
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Daniel B.
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love Premier Self Storage. Mary is great to deal with; very friendly and professional.

Caleb E.
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Randy M.
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Smooth sailing. No issues. The lady that set everything up was kind and efficient. Will definitely rent from this location again.

alice A.
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brandon K.
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Luke B.
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jennifer S.
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Vehicle needs to be wiped down. It was dirty and had a terrible odor. The seal around the motor IS BROKEN

ROBERT E.
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Customer did not leave a comment.

Michael A.
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Alicia B.
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SHIRLEY H.
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Amy W.
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Nicholas C.
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Truck was constantly pulling to the right and requires an alignment.

Keisha B.
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Know what equipment is truly available. I was inconvenienced on so many levels. I made my reservation online for a truck and a dolly. The truck was there dirty but no dolly. The young man who was helping me did his best but to no avail I had to go to another location and my card had a hold placed on it and I didn't get what I reserved. Know your product and what is available please. Very irritated.

Xin Z.
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Customer did not leave a comment.

DAVID P.
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Mike B.
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Awesome staff.

LESLIE D.
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BRYAN V.
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DANIEL B.
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The Manager Mary is the best! I've rented many U-Hauls in the past, but my experience at Premier Storage with her was the BEST experience I've had with U-Haul, ever!!

Kara G.
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Great! Friendly and helpful.

Jane S.
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I accidently indicated online I wanted a local rental. When I arrived for pickup I stated I would be returning the truck to a location in Grand Rapids, Mi and asked for it to be changed to one-way. UHaul representative stated that if he called UHaul at that moment they would send me to another location to pick up a different truck and that would be a hassle. He advised that I should call after I was enroute to my destination and that UHaul would change it to one way for me. He did not mention any fines or penalties. Had he mentioned this I would have picked up a different truck from a different location. Now I am told that I have to file a dispute and maybe I might get the $300 penalty back.

MATTHEW D.
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Some basic cleaning inside - wipe down the steering wheel as it was very sticky, ditto for previous pop spills on the IP area. Also, the cardboard windshield sunshade looks like it spent plenty of time in the dirt. Pitch it and provide a reasonably clean one. On a positive note, people were very friendly.

JEFF G.
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Switch to another company because evrything to do with Uhaul and the way it does business was horrible. just horrible. Premier was fine. Uhaul I will most likely never use again.

SHENGQI Y.
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Customer did not leave a comment.

GREG K.
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The air conditioning in the truck didn't work and it was a very hot day. Also the location did not open until 10:30 am on a Saturday. I had hoped to pick up the truck between 8 and 9 am so I could have more time for my move.

JULIE L.
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Nicest Uhaul/storage facility I have ever seen! The staff was unbelievably friendly! Wish they were closer so I could rent from them again!

Lory M.
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Excellent, friendly service. Tried to rent a truck the night before a big holiday weekend. The woman on the phone the night before who reserved my truck was very professional and helpful. The man who helped me pick up the truck the next morning was also very professional/helpful. No issues. First time renting/driving a moving truck. Highly recommend.

MAXINE G.
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Customer did not leave a comment.

David K.
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reduce rates?

GORDHAN P.
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Nothing no need to improve keep giving the same service very nice location and convince service and staff r excellence and courteous

PAULA H.
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Customer did not leave a comment.

MARK C.
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JEFF C.
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Matthew L.
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STEVE M.
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The seat belt alarm on the truck was broken and kept going off. Other than that, it was fine.

Carlos Z.
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Customer did not leave a comment.

Robert J.
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Windshield and dash was were very dirty and cup stains on dash and windshield.

No reviews have been submitted for this location.

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