Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not have all the supplies I asked for and the ones they did have they had to locate.... truck needed it's wheels balanced or possibly an alignment
We spent over 2 hours stuck in a ditch only to find out you were not honoring your roadside assistance AT ALL!! WE HAD TO CALL AN OUTSIDE TOW COMPANY TO PULL US OUT AND YET WE WERE STILL CHARGED $197 because it was late a day, which would have been avoided if you would have came out to pull your truck out. I'm enraged that I paid all that money for issues like this and you U-HAUL, chose NOT to honor your own contract!!!!!! I am due a refund of some kind because this is not at all ACCEPTABLE!!
None
As nice a place as you could ask for...Friendly
Great location to rent from. Very helpful, knowledgeable and friendly.
Don't change a thing very good to do business with.
Mr Benny was extremely helpful and made our moving experience alot less stressful , he had the exact equipment we needed and helped us through the whole rental process with the greatest of ease. Fine establishment and wonderful folks!
Absolutely wonderful. They were so nice and extremely helpful!
keep up the good work
Excellent service. In and out in a short time. I was very well briefed about the equipment and had a pleasant experience.
Fix the trucks suspension system, it drove like a log wagon. I would also recommend that it have a front end alignment done as it constantly pulled to the right.
The equipment (car transporter) was clean (looked new) the instruction from Mr.Price was clear and comprehensive on how to use, attach and uncouple the trailer. I'd recommend them and plan on using them in the future. Great ambassador for U-Haul. Chuck Cooke
There was a lot of, in my option, to many questions that ment nothing. How many doors, really. Stupid, but your rules.
Everything was fine.. The representative was really nice and courteous.
The guys were a joy to talk to, I will visit them again for my U haul needs.
My drop off location was very helpful despite my overall experience with U-Haul
Nothing my was great!!!
Rental man was very good and helpful
Prices auto center has always been excellent
I didn't rent from you yet you have emailed me someone else's receipt and survey.
Not a thing !
Accommodating & fantastic people. Couldn't have done it without their help.
I was not pleased with the truck quality. Had multiple problems and it wasn't at the location it was supposed to be. Plus I had to drive all around to Try to find a dolly and pads that I had ordered online and nobody in Goldsboro had them so my satisfaction of the service was fine but I'm not very satisfied with the quality of the truck or the issue of not having what I needed that I ordered online to have ready somebody can call me back at 386-566-9672
Add more 12x6 enclosed trailers to other locations. Example in Clinton Nc
Every thing was great thanks
The guy running the place was very nice, but this is an old run down service station and not very pleasing to the eye. Not a lot of room in the parking lot, the 20' truck I returned and my pickup pretty much filled up the lot. I wouldn't want my wife going by herself.
They were quick to help professional and ensured I knew everything about towing and hooking up the trailer.
same price a day longer
Very Good
From my previous experiences using UHAUL, this location has had the best maintained UHAUL truck I have ever used! Good job guys, made our move very easy
This is the best uhaul location in North Carolina! They should get some kind of incentive for going above and beyond
No improvements they have excellent customer service.
Supply hand trucks to move furniture , and blankets at the location or as a part of the rental of the trucks oem.
Allow the trucks to go over 80mph. That's about it, ither than that. Thank you
Mr. Price was very helpful and friendly
I had a very positive experience. Thank You
Truck leaked while it rained causing mattresses, clothes, some furniture to be very wet. My wife is very upset and we need some restitution.
very helpful
Nothing
Extremely friendly and helpful staff. Drop-off took less than 5 minutes overall.
Get better trucks. The thing rode like shit and the gas mileage sucked.
Great service, very friendly, glad we choose this location.
Helpful and friendly
Renting a Trailer was easy and convent. Paperwork was a simple and Price was Fantastic! I will definitely use This U HAUL Location Again!
Nothing, The owner was excellent.
he was very helpful and respectful yes i would love to keep using this u haul place no matter what he was very very helpful yes i keep going back time after time and a gain and again thank you for you help and my god bless you and yours
They were excellent. Great attitude and very courteous and helpful. I would recommend this place to anyone needing a pickup or drop off location.
Benny was wonderful, explained it all to us. Great service. Fast in and out!!
Update your locations in the computer so other people won't have to waste gas and mileage.
